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The cruise dining experience is one of the core elements of the overall cruise travel experience as guests fulfill their cognitive and affective needs in this pleasant environment. Nonetheless, the cruise dining experience has been sparsely researched. There is also no holistic model conceptualizing the cruise ship dining experiencescape. This study explores how under the influence of the COVID-19 pandemic, cruise ship dining environment stimuli dimensions are evaluated by female cruise travelers. Female travelers are the major spenders and travel decision-makers. They are also the dominant customer group in the cruise sector. Their perception of cruise ship dining environment is leading to their positive emotional responses and approach behavior. More precisely, this study demonstrates the potency of the moderating role of a perceived health risk from COVID-19, which strengthens female travelers’ perceptions of the dining atmosphere and interaction with other guests by evoking positive emotions and influencing their approach behavior.
Aleksandar Radic; Michael Lück; Amr Al-Ansi; Bee-Lia Chua; Sabrina Seeler; Heesup Han. Cruise ship dining experiencescape: The perspective of female cruise travelers in the midst of the COVID-19 pandemic. International Journal of Hospitality Management 2021, 95, 102923 .
AMA StyleAleksandar Radic, Michael Lück, Amr Al-Ansi, Bee-Lia Chua, Sabrina Seeler, Heesup Han. Cruise ship dining experiencescape: The perspective of female cruise travelers in the midst of the COVID-19 pandemic. International Journal of Hospitality Management. 2021; 95 ():102923.
Chicago/Turabian StyleAleksandar Radic; Michael Lück; Amr Al-Ansi; Bee-Lia Chua; Sabrina Seeler; Heesup Han. 2021. "Cruise ship dining experiencescape: The perspective of female cruise travelers in the midst of the COVID-19 pandemic." International Journal of Hospitality Management 95, no. : 102923.
This study reviews the working conditions in the emerging cruise industry by using a holistic and systematic approach, as well as the effects on work engagement of two groups of clearly differentiated employees, namely, officers and nonofficer employees. Our sample comprised 353 cruise workers. Regression analysis confirmed the research purposes of this study, that is, seafarers work under poor conditions (especially among nonofficer employees) and that this precarity determines the engagement of both groups. This study contributes to identifying the job quality dimensions that needs an improvement by human resource managers of cruise lines.
Antonio Ariza-Montes; Aleksandar Radic; Juan M. Arjona-Fuentes; Heesup Han; Rob Law. Job quality and work engagement in the cruise industry. Asia Pacific Journal of Tourism Research 2021, 26, 469 -487.
AMA StyleAntonio Ariza-Montes, Aleksandar Radic, Juan M. Arjona-Fuentes, Heesup Han, Rob Law. Job quality and work engagement in the cruise industry. Asia Pacific Journal of Tourism Research. 2021; 26 (5):469-487.
Chicago/Turabian StyleAntonio Ariza-Montes; Aleksandar Radic; Juan M. Arjona-Fuentes; Heesup Han; Rob Law. 2021. "Job quality and work engagement in the cruise industry." Asia Pacific Journal of Tourism Research 26, no. 5: 469-487.
This study developed a framework of the self-identity-based electric product adoption model to comprehend air travelers’ intentions to adopt eco-friendly electric airplanes. Through a quantitative process and survey method, our analysis revealed that the model satisfactorily accounted for the travelers’ eco-friendly airplane adoption intentions. The model comprised the concepts of green self-identity, care for environmental consequences, green moral obligation, attitude, and anticipated feelings. Moreover, we extended the model by considering the moderating impact of perceived risks. Overall, this study successfully provided a sufficient understanding of travelers’ eco-friendly technology product adoption behaviors in the airline context.
Heesup Han; Kai-Sean Lee; Aleksandar Radic; Abdul Hafaz Ngah; Jinkyung Jenny Kim. The extended self-identify- based electric product adoption model and airline business strategy: A new theoretical framework for green technology products. Journal of Travel & Tourism Marketing 2021, 38, 247 -262.
AMA StyleHeesup Han, Kai-Sean Lee, Aleksandar Radic, Abdul Hafaz Ngah, Jinkyung Jenny Kim. The extended self-identify- based electric product adoption model and airline business strategy: A new theoretical framework for green technology products. Journal of Travel & Tourism Marketing. 2021; 38 (3):247-262.
Chicago/Turabian StyleHeesup Han; Kai-Sean Lee; Aleksandar Radic; Abdul Hafaz Ngah; Jinkyung Jenny Kim. 2021. "The extended self-identify- based electric product adoption model and airline business strategy: A new theoretical framework for green technology products." Journal of Travel & Tourism Marketing 38, no. 3: 247-262.
The COVID-19 pandemic is a serious threat to human health, the global economy, and the social fabrics of contemporary societies as many aspects of modern everyday life, including travel and leisure, have been shattered to pieces. Hence, a COVID-19 mandatory vaccination as a precondition for international travel is being debated in many countries. Thus, the present research aimed to study the intention to take the COVID-19 vaccine as a precondition for international travel using an extended Norm-Activation Model. The study model integrates a new construct, namely mass media coverage on COVID-19 vaccination as additional predictor of intention to take the COVID-19 vaccine. The survey data were collected from 1221 international travelers. Structural equation modelling shows a very good fit of the final model to the data; the conceptual model based on extended Norm-Activation Model was strongly supported. Awareness of consequences related to the COVID-19 pandemic on individuals’ health has shown a positive effect on individuals’ ascribed responsibility to adopt emotionally driven (anticipated pride and anticipated guilt) pro-social behaviors that activate a personal norm towards altruistic and pro-mandatory vaccination-friendly behavior. Theoretical and practical implications are discussed.
Aleksandar Radic; Bonhak Koo; Eloy Gil-Cordero; Juan Cabrera-Sánchez; Heesup Han. Intention to Take COVID-19 Vaccine as a Precondition for International Travel: Application of Extended Norm-Activation Model. International Journal of Environmental Research and Public Health 2021, 18, 3104 .
AMA StyleAleksandar Radic, Bonhak Koo, Eloy Gil-Cordero, Juan Cabrera-Sánchez, Heesup Han. Intention to Take COVID-19 Vaccine as a Precondition for International Travel: Application of Extended Norm-Activation Model. International Journal of Environmental Research and Public Health. 2021; 18 (6):3104.
Chicago/Turabian StyleAleksandar Radic; Bonhak Koo; Eloy Gil-Cordero; Juan Cabrera-Sánchez; Heesup Han. 2021. "Intention to Take COVID-19 Vaccine as a Precondition for International Travel: Application of Extended Norm-Activation Model." International Journal of Environmental Research and Public Health 18, no. 6: 3104.
Muslim tourism is one of the most rapidly developing sectors in the international tourism industry. Nevertheless, halal food performance and its relationship with international Muslim traveler decision-making and behaviors have not been sufficiently examined. The present research explored the influence of halal food performance, which encompasses availability, health/nutrition, accreditation, and cleanness/safety/hygiene factors, on the Muslim traveler retention process at a non-Islamic destination. A survey methodology with a quantitative data analytic approach was employed to achieve research goals. Our findings indicated that halal food performance increased destination trust and destination attachment, which in turn influenced Muslim traveler retention. Additionally, the efficacy of the higher-order framework of halal food performance was defined. Both destination trust and attachment mediated the effect of halal food performance on retention. A halal-friendly destination image included a moderating influence on the retention process. The effectiveness of the proposed theoretical framework for explicating Muslim traveler behaviors was uncovered. This research better introduces the importance of halal food performance and its attributes for the elicitation of Muslim traveler approach responses and behaviors at a non-Islamic destination to researchers and practitioners.
Heesup Han; Linda Lho; António Raposo; Aleksandar Radic; Abdul Ngah. Halal Food Performance and Its Influence on Patron Retention Process at Tourism Destination. International Journal of Environmental Research and Public Health 2021, 18, 3034 .
AMA StyleHeesup Han, Linda Lho, António Raposo, Aleksandar Radic, Abdul Ngah. Halal Food Performance and Its Influence on Patron Retention Process at Tourism Destination. International Journal of Environmental Research and Public Health. 2021; 18 (6):3034.
Chicago/Turabian StyleHeesup Han; Linda Lho; António Raposo; Aleksandar Radic; Abdul Ngah. 2021. "Halal Food Performance and Its Influence on Patron Retention Process at Tourism Destination." International Journal of Environmental Research and Public Health 18, no. 6: 3034.
Given that cruise line companies are rushing to restart their operations with modified dining services, the aim of this research is to establish a conceptual framework that precisely outlines female passengers’ behavioral intentions towards dining on cruise ships in the time of the COVID-19 crisis. It does so by extending the theory of reasoned action (TRA) by including the social servicescape of the cruise ship dining experiencescape (stimulus-organism-response (S-O-R) paradigm) and perceived health risk from COVID-19 (the prospect theory). The developed theoretical framework based on this tripartite approach has predictive power for intentions. Its effectiveness and comprehensiveness are also demonstrated. Despite the positive effect of the social servicescape on attitude and emotions and the positive attitude of female cruise travelers, the negative effect of the perceived health risk from COVID-19 appears to be the dominant factor that ultimately discourages the behavioral intentions of female cruise passengers towards dining on a cruise ship in the time of the COVID-19 pandemic. The present research provides a crucial guiding framework that helps cruise academics and operators to maximize existing and potential passengers’ favorable decisions and behaviors for cruise ship dining.
Aleksandar Radic; Michael Lück; Amr Al-Ansi; Bee-Lia Chua; Sabrina Seeler; António Raposo; Jinkyung Kim; Heesup Han. To Dine, or Not to Dine on a Cruise Ship in the Time of the COVID-19 Pandemic: The Tripartite Approach towards an Understanding of Behavioral Intentions among Female Passengers. Sustainability 2021, 13, 2516 .
AMA StyleAleksandar Radic, Michael Lück, Amr Al-Ansi, Bee-Lia Chua, Sabrina Seeler, António Raposo, Jinkyung Kim, Heesup Han. To Dine, or Not to Dine on a Cruise Ship in the Time of the COVID-19 Pandemic: The Tripartite Approach towards an Understanding of Behavioral Intentions among Female Passengers. Sustainability. 2021; 13 (5):2516.
Chicago/Turabian StyleAleksandar Radic; Michael Lück; Amr Al-Ansi; Bee-Lia Chua; Sabrina Seeler; António Raposo; Jinkyung Kim; Heesup Han. 2021. "To Dine, or Not to Dine on a Cruise Ship in the Time of the COVID-19 Pandemic: The Tripartite Approach towards an Understanding of Behavioral Intentions among Female Passengers." Sustainability 13, no. 5: 2516.
A cruise ship constitutes a unique research laboratory for the study of workplace bullying and presenteeism because of its manifestation of the phenomena and situations that traditionally characterize total institutions. This study analyzes the role of workplace bullying as a potential risk factor for presenteeism in the workplace and the moderating role of social support. Results confirmed that work-related bullying is positively connected to the phenomenon of presenteeism, whereas person-related bullying is negatively related. The findings also confirmed the role of social support, specifically supervisor support, as a moderating agent of this relationship. The supporting details are further elaborated, and the main implications for the future of the cruise industry are presented. The findings can facilitate cruise line companies in designing prevention plans and implementing well-targeted anti-bullying policies according to the type of workplace bullying experienced by workers that can substantially improve their effectiveness.
Antonio Ariza-Montes; Juan M. Arjona-Fuentes; Aleksandar Radic; Heesup Han; Rob Law. Workplace bullying and presenteeism in the cruise industry: Evaluating the effect of social support. International Journal of Hospitality Management 2021, 94, 102863 .
AMA StyleAntonio Ariza-Montes, Juan M. Arjona-Fuentes, Aleksandar Radic, Heesup Han, Rob Law. Workplace bullying and presenteeism in the cruise industry: Evaluating the effect of social support. International Journal of Hospitality Management. 2021; 94 ():102863.
Chicago/Turabian StyleAntonio Ariza-Montes; Juan M. Arjona-Fuentes; Aleksandar Radic; Heesup Han; Rob Law. 2021. "Workplace bullying and presenteeism in the cruise industry: Evaluating the effect of social support." International Journal of Hospitality Management 94, no. : 102863.
This study intended to frame the specific role of corporate social responsibility (CSR) in customer retention process by taking into account the mediating impact of brand attitude, service quality, and satisfaction while investigating the moderating impact of brand love in the chain restaurant industry. Using covariance-based structural equation modeling on 330 responses, our results show that economic, ethical, and philanthropic CSR are important contributors towards increased brand attitude and service quality. Interestingly, the aforementioned relationships contributed to enhanced customer retention. Our findings also revealed how brand love has a significant moderating impact on the relationship between brand attitude and retention, while brand attitude being a salient factor in determining retention. The present study provides a deeper understanding of chain restaurant CSR strategy and valuable insights for the chain restaurant industry, by demonstrating that specific CSR activities affect patrons’ brand attitude and customer retention.
Soyeun Lee; Heesup Han; Aleksandar Radic; Beenish Tariq. Corporate social responsibility (CSR) as a customer satisfaction and retention strategy in the chain restaurant sector. Journal of Hospitality and Tourism Management 2020, 45, 348 -358.
AMA StyleSoyeun Lee, Heesup Han, Aleksandar Radic, Beenish Tariq. Corporate social responsibility (CSR) as a customer satisfaction and retention strategy in the chain restaurant sector. Journal of Hospitality and Tourism Management. 2020; 45 ():348-358.
Chicago/Turabian StyleSoyeun Lee; Heesup Han; Aleksandar Radic; Beenish Tariq. 2020. "Corporate social responsibility (CSR) as a customer satisfaction and retention strategy in the chain restaurant sector." Journal of Hospitality and Tourism Management 45, no. : 348-358.
The current COVID-19 pandemic has evolved to unprecedented proportions. This research aimed to gain a deeper understanding of the psychological effects of the COVID-19 pandemic on cruise ship employees stuck at sea. Using an inductive qualitative approach, a synchronous online focus group was conducted with nine cruise ship employees who were stuck at sea during COVID-19 pandemic. The findings revealed that COVID-19 pandemic has managed to erase the feeling of joy from cruise ship employees who were stuck at sea while exposing weakness of cruise line companies such as poor human resource management leadership. Moreover, COVID-19 pandemic demonstrated that it is of paramount importance that cruise line companies create a comprehensive strategy in assisting their employees who are experiencing an anxiety disorder and depression. The managerial implications are outlined.
Aleksandar Radic; Michael Lück; Antonio Ariza-Montes; Heesup Han. Fear and Trembling of Cruise Ship Employees: Psychological Effects of the COVID-19 Pandemic. International Journal of Environmental Research and Public Health 2020, 17, 6741 .
AMA StyleAleksandar Radic, Michael Lück, Antonio Ariza-Montes, Heesup Han. Fear and Trembling of Cruise Ship Employees: Psychological Effects of the COVID-19 Pandemic. International Journal of Environmental Research and Public Health. 2020; 17 (18):6741.
Chicago/Turabian StyleAleksandar Radic; Michael Lück; Antonio Ariza-Montes; Heesup Han. 2020. "Fear and Trembling of Cruise Ship Employees: Psychological Effects of the COVID-19 Pandemic." International Journal of Environmental Research and Public Health 17, no. 18: 6741.
The tourism industry has been seriously suffering from the coronavirus disease (COVID-19) crisis ever since its outbreak. Given this pandemic situation, the major aim of this study is to develop a conceptual framework that clearly explains the US international tourists’ post-pandemic travel behaviors by expanding the theory of planned behavior (TPB). By utilizing a quantitative process, the TPB was successfully broadened by incorporating the travelers’ perceived knowledge of COVID-19, and it has been deepened by integrating the psychological risk. Our theoretical framework sufficiently accounted for the US tourists’ post-pandemic travel intentions for safer international destinations. In addition, the perceived knowledge of COVID-19 contributed to boosting the prediction power for the intentions. The associations among the subjective norm, the attitude, and the intentions are under the significant influence of the tourists’ psychological risks regarding international traveling. The comparative criticality of the subjective norm is found. Overall, the findings of this study considerably enhanced our understanding of US overseas tourists’ post-pandemic travel decision-making processes and behaviors.
Heesup Han; Amr Al-Ansi; Bee-Lia Chua; Beenish Tariq; Aleksandar Radic; Su-Hyun Park. The Post-Coronavirus World in the International Tourism Industry: Application of the Theory of Planned Behavior to Safer Destination Choices in the Case of US Outbound Tourism. International Journal of Environmental Research and Public Health 2020, 17, 6485 .
AMA StyleHeesup Han, Amr Al-Ansi, Bee-Lia Chua, Beenish Tariq, Aleksandar Radic, Su-Hyun Park. The Post-Coronavirus World in the International Tourism Industry: Application of the Theory of Planned Behavior to Safer Destination Choices in the Case of US Outbound Tourism. International Journal of Environmental Research and Public Health. 2020; 17 (18):6485.
Chicago/Turabian StyleHeesup Han; Amr Al-Ansi; Bee-Lia Chua; Beenish Tariq; Aleksandar Radic; Su-Hyun Park. 2020. "The Post-Coronavirus World in the International Tourism Industry: Application of the Theory of Planned Behavior to Safer Destination Choices in the Case of US Outbound Tourism." International Journal of Environmental Research and Public Health 17, no. 18: 6485.
The current COVID-19 cruise tourism crisis has evolved to epic proportions and placed some of the cruise lines on the verge of bankruptcy. This research aimed to gain a deeper understanding of the crisis. Using an inductive qualitative approach, interviews were conducted with eight frequent cruisers who were at home and eight cruise ship employees who were employed by various cruise companies and who were working on cruise ships during the COVID-19 cruise tourism crisis. The findings revealed a systematic failure within the cruise industry management to understand the COVID-19 pandemic. Results of this study highlight the importance of health-related perceived risks on the nature and impact of the COVID-19 cruise tourism crisis. This study supports the overall theory of cruise tourism and crisis management by extending the chaos theory and its principals on the COVID-19 cruise tourism crisis. The managerial implications for cruise lines are outlined.
Aleksandar Radic; Rob Law; Michael Lück; Haesang Kang; Antonio Ariza-Montes; Juan Arjona-Fuentes; Heesup Han. Apocalypse Now or Overreaction to Coronavirus: The Global Cruise Tourism Industry Crisis. Sustainability 2020, 12, 6968 .
AMA StyleAleksandar Radic, Rob Law, Michael Lück, Haesang Kang, Antonio Ariza-Montes, Juan Arjona-Fuentes, Heesup Han. Apocalypse Now or Overreaction to Coronavirus: The Global Cruise Tourism Industry Crisis. Sustainability. 2020; 12 (17):6968.
Chicago/Turabian StyleAleksandar Radic; Rob Law; Michael Lück; Haesang Kang; Antonio Ariza-Montes; Juan Arjona-Fuentes; Heesup Han. 2020. "Apocalypse Now or Overreaction to Coronavirus: The Global Cruise Tourism Industry Crisis." Sustainability 12, no. 17: 6968.
This study aims to elucidate the idiosyncratic effects of the Internet and online communication on the well-being and life satisfaction of cruise ship employees. Cross-sectional surveys and covariance-based structural equation modelling tools were used. In addition, univariate variance analysis was used to address the effects of socio-demographic variables (years of service on a cruise ship, working department on a cruise ship, gender, age, educational level and place of residency) on latent variables of the conceptual model. The conceptual model draws on existing theory and previous research and was empirically tested on a sample of cruise ship employee internet users. Result show that while being onboard a cruise ship, employees experience strong social pressure to be constantly available and they fear of missing out on important information and life events. Thus, relatedness to friends and family needs satisfaction is of paramount importance for cruise ship employees because they are fully aware that they are dispensable and replaceable to cruise ship companies, however to their friends and family, they are indispensable and unique. Moreover, employees who engage in other tasks/activities while taking part in online communication with friends and family exhibit reduced performance, which leads to poor interaction and social dissatisfaction. Lastly, employees experiencing under-reciprocating exchanges show significant negative effects on their well-being. Overall, the results provided several important theoretical and practical implications relevant to cruise tourism and human resource management.
Aleksandar Radic; Antonio Ariza-Montes; Felipe Hernández-Perlines; Gabriele Giorgi. Connected at Sea: The Influence of the Internet and Online Communication on the Well-Being and Life Satisfaction of Cruise Ship Employees. International Journal of Environmental Research and Public Health 2020, 17, 2840 .
AMA StyleAleksandar Radic, Antonio Ariza-Montes, Felipe Hernández-Perlines, Gabriele Giorgi. Connected at Sea: The Influence of the Internet and Online Communication on the Well-Being and Life Satisfaction of Cruise Ship Employees. International Journal of Environmental Research and Public Health. 2020; 17 (8):2840.
Chicago/Turabian StyleAleksandar Radic; Antonio Ariza-Montes; Felipe Hernández-Perlines; Gabriele Giorgi. 2020. "Connected at Sea: The Influence of the Internet and Online Communication on the Well-Being and Life Satisfaction of Cruise Ship Employees." International Journal of Environmental Research and Public Health 17, no. 8: 2840.
This research aims to shed new light on peculiar on-board working conditions by adopting the widely recognized and well-established job demands–job resources theory and extending its model to the work engagement and well-being of cruise ship employees. Cross-sectional survey and partial least squares path modeling tool are used. Results confirm that job demands negatively affect cruise ship employees’ well-being. This finding is important because it demonstrates how the negative effect of job demands on work engagement is buffered by cruise ship employees’ individual strategies such as coping, recovery from work-related effort, and optimization and compensation. By contrast, job resources positively affect work engagement and well-being, and work engagement exerts a positive effect on well-being. This study successfully consolidates the literature on job demands, job resources, work engagement, and well-being to determine the complex essence of the work engagement and well-being of cruise ship employees.
Aleksandar Radic; Juan M. Arjona-Fuentes; Antonio Ariza-Montes; Heesup Han; Rob Law. Job demands–job resources (JD-R) model, work engagement, and well-being of cruise ship employees. International Journal of Hospitality Management 2020, 88, 102518 .
AMA StyleAleksandar Radic, Juan M. Arjona-Fuentes, Antonio Ariza-Montes, Heesup Han, Rob Law. Job demands–job resources (JD-R) model, work engagement, and well-being of cruise ship employees. International Journal of Hospitality Management. 2020; 88 ():102518.
Chicago/Turabian StyleAleksandar Radic; Juan M. Arjona-Fuentes; Antonio Ariza-Montes; Heesup Han; Rob Law. 2020. "Job demands–job resources (JD-R) model, work engagement, and well-being of cruise ship employees." International Journal of Hospitality Management 88, no. : 102518.
This study examines the relations ships between the perceived service quality and satisfaction on on-board spending and behavioural action, while it also explores differences in on-board spending. Survey data was collected from 649 cruise ship passengers. A partial least square structural equation modelling was used to test the conceptual model and analysis of variances to explore the influence of passengers’ demographic characteristics. Results show a positive link between service quality and satisfaction, and satisfaction and behavioural actions. Spending behaviour has a moderating effect on behavioral actions, and is influenced by gender and travel frequency. Investing in the quality of cruise ships is vital, as it influences satisfaction and positive word-of-mouth. How to increase on-board spending, is more complex. On the one hand, the findings show that increased customer satisfaction does not habitually mean increased revenue. On the other hand, the results imply that passengers’ on-board spending vary across customer segments.
Aleksandar Radic; Peter Björk; Hannele Kauppinen-Räisänen. Cruise Holidays: How On-Board Service Quality Affects Passengers' Behavior. Tourism in Marine Environments 2019, 14, 45 -59.
AMA StyleAleksandar Radic, Peter Björk, Hannele Kauppinen-Räisänen. Cruise Holidays: How On-Board Service Quality Affects Passengers' Behavior. Tourism in Marine Environments. 2019; 14 (1):45-59.
Chicago/Turabian StyleAleksandar Radic; Peter Björk; Hannele Kauppinen-Räisänen. 2019. "Cruise Holidays: How On-Board Service Quality Affects Passengers' Behavior." Tourism in Marine Environments 14, no. 1: 45-59.
Work-related injuries on cruise ships have profound adverse consequences on employee engagement and the work environment, creating among crew members a perception of unattractive and unfavourable working conditions. The purpose of the present study is to outline the dimensions of injuries among crew members on board cruise ships. In-depth interviews with open-ended questions were conducted with 39 crew members who work on cruise ships. Dimensions of injuries among crew members on board cruise ships were: (1) slipping, stumbling, and falling; (2) body moving with or without any physical pressure, and (3) contacts with physical objects or liquid substances. Occupational and health safety on cruise ships is still an uncharted field of science. To the best of the author’s knowledge, this is only the second study that deals with crew injuries on cruise ships.
Aleksandar Radic. Occupational and health safety on cruise ships: dimensions of injuries among crew members. Australian Journal of Maritime & Ocean Affairs 2018, 11, 51 -60.
AMA StyleAleksandar Radic. Occupational and health safety on cruise ships: dimensions of injuries among crew members. Australian Journal of Maritime & Ocean Affairs. 2018; 11 (1):51-60.
Chicago/Turabian StyleAleksandar Radic. 2018. "Occupational and health safety on cruise ships: dimensions of injuries among crew members." Australian Journal of Maritime & Ocean Affairs 11, no. 1: 51-60.
Millions of passengers choose to cruise every year, and weather conditions may be a factor that could influence service delivery and consumer satisfaction. This paper empirically examines the impact of (un)favourable weather conditions on perceptions of service quality and overall satisfaction amongst cruise passengers. This quantitative study was conducted with 257 respondents who cruised during favourable and unfavourable weather conditions in the Caribbean. Partial least square path modelling analysis was used to examine the direct impact of (un)favourable weather conditions on service quality and overall satisfaction. The results obtained show that weather perception have a positive impact on perceived service quality.
Aleksandar Radic; Michael Lück. (Don’t) blame it on the weather: the impact of weather on cruise tourism service quality perception and satisfaction. Australian Journal of Maritime & Ocean Affairs 2018, 10, 205 -221.
AMA StyleAleksandar Radic, Michael Lück. (Don’t) blame it on the weather: the impact of weather on cruise tourism service quality perception and satisfaction. Australian Journal of Maritime & Ocean Affairs. 2018; 10 (4):205-221.
Chicago/Turabian StyleAleksandar Radic; Michael Lück. 2018. "(Don’t) blame it on the weather: the impact of weather on cruise tourism service quality perception and satisfaction." Australian Journal of Maritime & Ocean Affairs 10, no. 4: 205-221.
In the last six years, cruise tourism growth has slowed down considerably. Bearing in mind that competiveness of cruise companies is based on the successful delivery of high-quality cruise experiences, the aim of this study is to explore the components that have a positive impact on the on-board cruise experience. An inductive approach based on the interpretivist paradigm was adopted due to the explorative nature of this study. The results suggest that passengers co-create their on-board cruise experience thru dynamic interactions with employees, other guests and the service ambience of the cruise ship. In addition, the on-board cruise experience is significantly impacted by service quality, experienced emotions and four realms of experience. It is this author’s hope that this study will not only expand the current theoretical understanding of the on-board cruise experience, but that it will also provide valuable managerial insights on cruise experiences.
Aleksandar Radic. Exploring the building components of on-board cruise experience. Australian Journal of Maritime & Ocean Affairs 2017, 10, 134 -147.
AMA StyleAleksandar Radic. Exploring the building components of on-board cruise experience. Australian Journal of Maritime & Ocean Affairs. 2017; 10 (2):134-147.
Chicago/Turabian StyleAleksandar Radic. 2017. "Exploring the building components of on-board cruise experience." Australian Journal of Maritime & Ocean Affairs 10, no. 2: 134-147.
Aleksandar Radic. Towards an understanding of a child’s cruise experience. Current Issues in Tourism 2017, 22, 237 -252.
AMA StyleAleksandar Radic. Towards an understanding of a child’s cruise experience. Current Issues in Tourism. 2017; 22 (2):237-252.
Chicago/Turabian StyleAleksandar Radic. 2017. "Towards an understanding of a child’s cruise experience." Current Issues in Tourism 22, no. 2: 237-252.
Purpose: The purpose of this paper is to assess the dimensions of employee engagement of a crusie ship work force. Design/Methods/Approach: This study is based on qualitative research and as such is associated with the nomothetic (associated with the law) explanation. Employees were asked questions from a questionnaire which covered the dimensions of engagement on the basis of existing scientific literature. Findings: Observing employee engagement on a cruise ship, this study showed that Communication and progress, Capacity to engage, Engaged behaviour and Trust and feeling of freedom are dimensions that have influence on the employee engagement of a cruise ship work force. Research limitations: The generalisation of the findings is limited and it is not possible to derive a general conclusion due to the sample profile (single cruise company). Originality/value: This research, in the author's best knowledge, is a pioneering work. So, further testing and improvement is necessary.
Aleksandar Radic. What's eating cruise ship employees: exploring dimensions of engagement. Australian Journal of Maritime & Ocean Affairs 2017, 9, 182 -190.
AMA StyleAleksandar Radic. What's eating cruise ship employees: exploring dimensions of engagement. Australian Journal of Maritime & Ocean Affairs. 2017; 9 (3):182-190.
Chicago/Turabian StyleAleksandar Radic. 2017. "What's eating cruise ship employees: exploring dimensions of engagement." Australian Journal of Maritime & Ocean Affairs 9, no. 3: 182-190.
Purpose -The key to understanding motivation of tourists from cruisers who are visiting Dubrovnik is to understand their needs and wants for consuming history and culture as tourism products. The purpose of this paper is to assess the motivations of North American tourists visiting Dubrovnik on their cruises around the Mediterranean. Design/Methods/Approach - In this paper, the author decided to use two paradigms: pragmatism and positivism, which are usually followed by quantitative techniques of data collection. A structured questionnaire enabled author to collect quantitative data that were processed by descriptive statistics. Findings - The paper introduces new perspective on motivations of North American tourists who visit Dubrovnik on their cruises around the Mediterranean. The findings indicated that Cultural component was the most important dimension perceived by North American tourist, for choosing cruises with Dubrovnik as one of port of calls on their itinerary. Research limitations - Main limitations of this research paper were relatively small sample size and participants from only one cruise company. Originality - The article depicts motivation of North American tourists from cruise ships that choose to visit cultural-historical destination (Dubrovnik). cruise tourism; Dubrovnik; cultural tourism; tourist motivation
Aleksandar Radic; Radić Aleksandar. Motivations of North American tourists from cruisers to visit cultural-historical destination: Dubrovnik/Croatia. Turizam 2016, 20, 23 -32.
AMA StyleAleksandar Radic, Radić Aleksandar. Motivations of North American tourists from cruisers to visit cultural-historical destination: Dubrovnik/Croatia. Turizam. 2016; 20 (1):23-32.
Chicago/Turabian StyleAleksandar Radic; Radić Aleksandar. 2016. "Motivations of North American tourists from cruisers to visit cultural-historical destination: Dubrovnik/Croatia." Turizam 20, no. 1: 23-32.