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European PhD in Social Sciences (Economics and Management), master in Applied Economic from the University of Salamanca, and a graduate of Management from the ISEG, University of Lisboa. She is currently professor at ESTGA – School of Technology and Management, University of Aveiro. She was a Member of the Board of the Centro Hospitalar do Nordeste (ULSNE) and Technical Adviser of the Ministry of Health of Portugal. She is a researcher at GOVCOPP. She participated in four international projects I&D, and supervised several Masters students; she has published more than 60 publications, and has been distinguished with seven scientific awards.
Firms aim at achieving their economic interests without neglecting the needs of local and regional communities and the environment itself. The process involves defining and implementing Social Responsibility strategies that leverage organizational competitiveness and sustainability. In this context, the current study purposes to demonstrate how Corporate Social Responsibility (CSR) and a sustainable orientation influence the satisfaction and loyalty of academic tourists to the Metro of Porto (in Portugal). More specifically, our study aims to assess the satisfaction of academic tourists with the Metro of Porto and, additionally, to analyze the variables that determine the satisfaction and loyalty of these tourists to this specific transport company, which has never been achieved before. Our proposed research model seeks to determine how CSR and a sustainable orientation influence academic tourists’ loyalty to the Metro of Porto transport services as well as their link to Service Quality, Perceived Value, Corporate Image and Tourist Satisfaction. From a sample of 256 academic tourists, customers of the Metro of Porto, a quantitative analysis was carried out using the structural equation model (SEM-PLS). The results obtained allow us to conclude that CSR and Service Quality have an impact on academic tourists’ satisfaction and loyalty to the Metro of Porto. The development of a region is intrinsically linked to transport networks that promote the integration and growth of productive systems. Our results demonstrate the relationship between regional development and business sustainability strategies that integrate Social Responsibility practices. We show the importance that Social Responsibility policies have for companies as a precursor to customer satisfaction and loyalty to a company. Hence, as a guarantee of obtaining economic results, firms must simultaneously contribute to the sustainable development of territories.
Cláudia Veloso; Cícero Walter; Bruno Sousa; Manuel Au-Yong-Oliveira; Vasco Santos; Marco Valeri. Academic Tourism and Transport Services: Student Perceptions from a Social Responsibility Perspective. Sustainability 2021, 13, 8794 .
AMA StyleCláudia Veloso, Cícero Walter, Bruno Sousa, Manuel Au-Yong-Oliveira, Vasco Santos, Marco Valeri. Academic Tourism and Transport Services: Student Perceptions from a Social Responsibility Perspective. Sustainability. 2021; 13 (16):8794.
Chicago/Turabian StyleCláudia Veloso; Cícero Walter; Bruno Sousa; Manuel Au-Yong-Oliveira; Vasco Santos; Marco Valeri. 2021. "Academic Tourism and Transport Services: Student Perceptions from a Social Responsibility Perspective." Sustainability 13, no. 16: 8794.
Tourists’ demand for outdoor sport-related activities has been growing in the last decade, leading to the recognition of the outdoor tourism potential of the development of rural and urban areas where the activities could take place. While the literature has recognized this potential, its features and the existing conditions for its practice are often not fully comprehended, mainly due to the lack of measurement systems and performance indicators. This study addresses this gap by proposing a wide-ranging assessment matrix of nine outdoor-related activities, employing northern Portugal as a study area. Based on an exploratory qualitative analysis employing semi-structured interviews with key stakeholders (public, private and third sector), the main contribution of this study lies in the development of the outdoor tourism assessment matrix (OTAM) to collect data. The OTAM matrix aims to identify and assess the conditions, namely the infrastructure and resources, for the practice of outdoor and sport tourism-related activities within the sustainable development pillars. The nine matrices comprising the OTAM allow the identification of the places where the outdoor activities can be practiced, and the conditions under which they can contribute to the definition of the development strategies of outdoor tourism.
Goretti Silva; Alexandra Correia; Susana Rachão; Alcina Nunes; Elvira Vieira; Sónia Santos; Luís Soares; Manuel Fonseca; Fernanda Ferreira; Cláudia Veloso; Paulo Carrança; Paula Fernandes. A Methodology for the Identification and Assessment of the Conditions for the Practice of Outdoor and Sport Tourism-Related Activities: The Case of Northern Portugal. Sustainability 2021, 13, 7343 .
AMA StyleGoretti Silva, Alexandra Correia, Susana Rachão, Alcina Nunes, Elvira Vieira, Sónia Santos, Luís Soares, Manuel Fonseca, Fernanda Ferreira, Cláudia Veloso, Paulo Carrança, Paula Fernandes. A Methodology for the Identification and Assessment of the Conditions for the Practice of Outdoor and Sport Tourism-Related Activities: The Case of Northern Portugal. Sustainability. 2021; 13 (13):7343.
Chicago/Turabian StyleGoretti Silva; Alexandra Correia; Susana Rachão; Alcina Nunes; Elvira Vieira; Sónia Santos; Luís Soares; Manuel Fonseca; Fernanda Ferreira; Cláudia Veloso; Paulo Carrança; Paula Fernandes. 2021. "A Methodology for the Identification and Assessment of the Conditions for the Practice of Outdoor and Sport Tourism-Related Activities: The Case of Northern Portugal." Sustainability 13, no. 13: 7343.
Purpose This study applies an Employee Satisfaction Index (ESI) model to quantify the level of job satisfaction and explores the factors that influence employee satisfaction, performance and loyalty to an information technology recruitment and outsourcing organization in Portugal. Design/methodology/approach As an instrument of data collection, questionnaire was applied to the company's employees, which was divided into two parts: the first part consisted of a previous questionnaire, with questions related to sociodemographic characterization; the second part consisted of the ESI. The company operates only in the information technology (IT) market, and there are currently 300 consultants with different skills. Findings The results confirm that the company's employees are globally satisfied, and this satisfaction contributes positively and significantly to the reinforcement of contextual performance and to their loyalty to this organization. Originality/value Job satisfaction takes on a growing interest in understanding quality of life, strategic management and organizational performance. Job satisfaction contributes to the professional finding, that is, in employees’ activity and in adopting positive attitudes toward customer satisfaction, thus promoting organizational performance.
Cláudia Miranda Veloso; Bruno Sousa; Manuel Au-Yong-Oliveira; Cicero Eduardo Walter. Boosters of satisfaction, performance and employee loyalty: application to a recruitment and outsourcing information technology organization. Journal of Organizational Change Management 2021, ahead-of-p, 1 .
AMA StyleCláudia Miranda Veloso, Bruno Sousa, Manuel Au-Yong-Oliveira, Cicero Eduardo Walter. Boosters of satisfaction, performance and employee loyalty: application to a recruitment and outsourcing information technology organization. Journal of Organizational Change Management. 2021; ahead-of-p (ahead-of-p):1.
Chicago/Turabian StyleCláudia Miranda Veloso; Bruno Sousa; Manuel Au-Yong-Oliveira; Cicero Eduardo Walter. 2021. "Boosters of satisfaction, performance and employee loyalty: application to a recruitment and outsourcing information technology organization." Journal of Organizational Change Management ahead-of-p, no. ahead-of-p: 1.
The main objective of the present research is to identify the knowledge flows responsible for promoting the innovation capacity of Portuguese companies. Specifically, we intend to identify which variables influence Portuguese innovation capacity from a macro and micro perspective, so that we can establish possible ways to promote open innovation (OI) in Portugal since Portuguese companies have little maturity in terms of open innovation when compared to companies in other countries of the European Union. To achieve this goal, the methodological design used consisted of two phases. In the first phase, a literature review was conducted to identify the main variables associated with innovation performance. After identifying the most influential variables in the literature, in a second phase, data were collected through three distinct databases, namely Pordata, the Portuguese Tax and Customs Authority, and SABI. To identify the most influential variables in the Portuguese innovation capacity, the multivariate multiple regression technique based on the ordinary least square (OLS) method was applied. The results of the present research bring empirical evidence that researchers dedicated to R&D from non-profit institutions (i.e., inbound OI) and researchers from firms (i.e., outbound OI) exert a significant influence on innovation capacity so the development of an optimal strategy for the strengthening of open innovation by Portuguese firms should take into account the use and combination of these two specific knowledge flows. In this sense, the originality of this research lies in the fact that it is the first attempt to understand the possible implications of the determinants of innovation capacity on open innovation, from an exploratory study concerning the flows of knowledge.
Cicero Walter; Daniel Ferreira Polónia; Manuel Au-Yong-Oliveira; Cláudia Miranda Veloso; Rafael Santos Leite; Iracema Aragão. Drivers of Innovation Capacity and Consequences for Open Innovation. Journal of Open Innovation: Technology, Market, and Complexity 2021, 7, 140 .
AMA StyleCicero Walter, Daniel Ferreira Polónia, Manuel Au-Yong-Oliveira, Cláudia Miranda Veloso, Rafael Santos Leite, Iracema Aragão. Drivers of Innovation Capacity and Consequences for Open Innovation. Journal of Open Innovation: Technology, Market, and Complexity. 2021; 7 (2):140.
Chicago/Turabian StyleCicero Walter; Daniel Ferreira Polónia; Manuel Au-Yong-Oliveira; Cláudia Miranda Veloso; Rafael Santos Leite; Iracema Aragão. 2021. "Drivers of Innovation Capacity and Consequences for Open Innovation." Journal of Open Innovation: Technology, Market, and Complexity 7, no. 2: 140.
The Brazilian National Institutes are strategic elements for the growth and development of Brazilian society since they have the purpose of meeting social and economic demands. However, for this purpose to be materialized, it is essential to develop strategies and mechanisms that consider the current educational context, marked in large part by the transformation of education into a product and the increased awareness of students who expect to have their own needs met in terms of achievement and satisfaction. Based on this premise, this research aims to present an indicator for measuring student satisfaction of students from the Federal Institute of Education, Science and Technology of Piauí-Campus Oeiras (FIEPI-Campus Oeiras), in order to provide evidence of how satisfaction has presented itself in relation to the different educational profiles present in the institution. The study was conducted with a sample of 290 students from FIEPI-Campus Oeiras. The instrument used for data collection was a questionnaire structured in two sections, in which the first was intended to obtain information to characterize the sample and the second section, composed of 14 items, aimed at measuring students’ satisfaction with the institution. Descriptive, exploratory, and inferential statistical techniques were used for the data treatment and for the validation of the results. The results indicate that the students are slightly satisfied with the institution and that the average satisfaction is different in relation to the courses and technological axes.
Cicero Eduardo Walter; Cláudia Miranda Veloso; Manuel Au-Yong-Oliveira. Measuring the Degree of Academic Satisfaction: The Case of a Brazilian National Institute. Education Sciences 2020, 10, 266 .
AMA StyleCicero Eduardo Walter, Cláudia Miranda Veloso, Manuel Au-Yong-Oliveira. Measuring the Degree of Academic Satisfaction: The Case of a Brazilian National Institute. Education Sciences. 2020; 10 (10):266.
Chicago/Turabian StyleCicero Eduardo Walter; Cláudia Miranda Veloso; Manuel Au-Yong-Oliveira. 2020. "Measuring the Degree of Academic Satisfaction: The Case of a Brazilian National Institute." Education Sciences 10, no. 10: 266.
Currently, the Internet has become a fitting channel for the trade of products. Gradually traditional and modern retail are using the online platform to sell their products. In this sense, the central aim of this study is to assess customer satisfaction and loyalty in relation to the e-commerce of the retail Auchan brand by analyzing the dimensions of the quality of the e-service, namely with regard to the placement and delivery of the order. The results obtained show that customers are satisfied with the online services of Auchan Famalicão (Portugal), showing greater preference and satisfaction with the Drive service.
Cláudia Miranda Veloso; Daniel Magueta; Bruno Barbosa Sousa; José Luís Carvalho. Meassevuring E-Service Quality, Satisfaction and Loyalty of Customer in the Online Channel of the Modern Retail. IBIMA Business Review 2020, 1 -15.
AMA StyleCláudia Miranda Veloso, Daniel Magueta, Bruno Barbosa Sousa, José Luís Carvalho. Meassevuring E-Service Quality, Satisfaction and Loyalty of Customer in the Online Channel of the Modern Retail. IBIMA Business Review. 2020; ():1-15.
Chicago/Turabian StyleCláudia Miranda Veloso; Daniel Magueta; Bruno Barbosa Sousa; José Luís Carvalho. 2020. "Meassevuring E-Service Quality, Satisfaction and Loyalty of Customer in the Online Channel of the Modern Retail." IBIMA Business Review , no. : 1-15.
Measures that address the seasonality, one of the identified overtourism direct causes, allow making a critical reflection on the application of control policies and monitoring regional measures crucial on a sector with such importance at the regional development analysis. The measures should stimulate or reduce tourism demand during low or peak seasons, respectively, generating a better distribution of tourism flows and eliminating potential overtourism situations. Therefore, this chapter focuses on the development of a Gini Index to analyse the distribution of the seasonality in northern Portugal and through it control current public measures in practice and suggest the implementation of different and more effective policy measures. For instance, the ones that make a clear bet on outdoor tourism activities. It will be used in the Gini Index, by the tourists' market of origin measured by the overnight stays in hotel establishments. The results showed the high seasonal concentration of tourist flows.
Paula Odete Fernandes; Alcina Maria Nunes; Cláudia Miranda Veloso; Eleonora Santos; Fernanda A. Ferreira; Manuel José Serra Fonseca. Outdoor Solutions for the Seasonal Concentration of Tourism Demand in Northern Portugal. Handbook of Research on the Impacts and Implications of COVID-19 on the Tourism Industry 2020, 364 -379.
AMA StylePaula Odete Fernandes, Alcina Maria Nunes, Cláudia Miranda Veloso, Eleonora Santos, Fernanda A. Ferreira, Manuel José Serra Fonseca. Outdoor Solutions for the Seasonal Concentration of Tourism Demand in Northern Portugal. Handbook of Research on the Impacts and Implications of COVID-19 on the Tourism Industry. 2020; ():364-379.
Chicago/Turabian StylePaula Odete Fernandes; Alcina Maria Nunes; Cláudia Miranda Veloso; Eleonora Santos; Fernanda A. Ferreira; Manuel José Serra Fonseca. 2020. "Outdoor Solutions for the Seasonal Concentration of Tourism Demand in Northern Portugal." Handbook of Research on the Impacts and Implications of COVID-19 on the Tourism Industry , no. : 364-379.
As empresas não operam em total isolamento do meio em que estão inseridas. O entorno ao mesmo tempo em que é influenciado pelas organizações influencia na conduta e desempenho das mesmas, sobretudo, no que diz respeito à prática da inovação. As pequenas e médias empresas são o motor do desenvolvimento económico, principalmente em países em desenvolvimento como o Brasil. Nessa conformidade, o principal objetivo desta pesquisa foi apresentar e testar um modelo de pesquisa de inovação em Micro e Pequenas Empresas proposto por Walter, Veloso e Fernandes (2017) para analisar: (1) o grau de inovação das Micro e Pequenas Empresas e (2) como a inovação é apresentada nas Micro e Pequenas Empresas como resultado de seus ambientes de negócios. Para isso, o estudo baseou-se em uma amostra de 617 MPE distribuídas em 6 cidades do Estado do Piauí. Os dados foram coletadosatravés da aplicação do Radar de Inovação. Foram utilizadas técnicas estatísticas de natureza descritiva, exploratória e inferencial. Os resultados mostraram que as MPE têm capacidade de inovação entre “Pouco Inovadoras" e “Inovadoras Ocasionais", devido à maior expressividade de inovações organizacionais e de marketing, e que a média e a distribuição da inovação são as mesmas entre as MPE analisadas.
Cicero Eduardo Walter; Cláudia Miranda Veloso; Paula Odete Fernandes. MEDINDO O GRAU DE INOVAÇÃO NAS MICRO E PEQUENAS EMPRESAS NO NORDESTE DO BRASIL. HOLOS 2019, 7, 1 -13.
AMA StyleCicero Eduardo Walter, Cláudia Miranda Veloso, Paula Odete Fernandes. MEDINDO O GRAU DE INOVAÇÃO NAS MICRO E PEQUENAS EMPRESAS NO NORDESTE DO BRASIL. HOLOS. 2019; 7 ():1-13.
Chicago/Turabian StyleCicero Eduardo Walter; Cláudia Miranda Veloso; Paula Odete Fernandes. 2019. "MEDINDO O GRAU DE INOVAÇÃO NAS MICRO E PEQUENAS EMPRESAS NO NORDESTE DO BRASIL." HOLOS 7, no. : 1-13.
Taking into consideration this framework, the research presented in this book is focused on the examination of the main trends on olive and olive oil in the Iberian Peninsula, from production to retail and consumption, by analyzing several data sets covering recent decades. In terms of findings for more recent years, it was possible to conclude that despite the increasing recognition of the benefits of olive and olive oil by the society, and despite the increase in olive production, the consumption of olive oil has been decreasing internally, being replaced by increases in exports. This is most probably due to the economic conditions that have deteriorated due to the 2008’s financial crisis, which, together with an increase in olive oil prices, has prevented a considerable portion of the population to have financial conditions to access to the consumption of such an important component of the Mediterranean diet.
Carla Lousas; Humberto Ribeiro; Sandra Alves; Cláudia Veloso. A Study of the Olive Oil Consumption and Economic Sector in the Iberian Peninsula. The Cross-Disciplinary Perspectives of Management: Challenges and Opportunities 2019, 111 -134.
AMA StyleCarla Lousas, Humberto Ribeiro, Sandra Alves, Cláudia Veloso. A Study of the Olive Oil Consumption and Economic Sector in the Iberian Peninsula. The Cross-Disciplinary Perspectives of Management: Challenges and Opportunities. 2019; ():111-134.
Chicago/Turabian StyleCarla Lousas; Humberto Ribeiro; Sandra Alves; Cláudia Veloso. 2019. "A Study of the Olive Oil Consumption and Economic Sector in the Iberian Peninsula." The Cross-Disciplinary Perspectives of Management: Challenges and Opportunities , no. : 111-134.
The northern region of Portugal, in the last years, has experienced the enhancement of tourism demand, which may induce the emergence of an over tourism phenomenon in some particular subregions of the North of Portugal. This phenomenon may cause significant destruction of the living conditions of residents, landscapes, seascapes, air and water quality, causing economic inequalities and social exclusion. The aim of this research paper is to understand if the phenomena of over tourism is present in the North of Portugal and if it changed overtime. The concentration of tourism activity in different municipality subregions can be measured with the Herfindahl-Hirschman Index a well know economic concentration measure. Using as variables the number guest and their expenditure in accommodation, to measure the demand, and the number of establishments, bedrooms and lodging capacity to measure the supply was possible to follow the concentration of tourism demand and supply in the 8 NUTIII regions located in the North of Portugal. The results showed that a specific subregion–Area Metropolitan do Porto–concentrates both the tourism demand and supply in the years 2014 and 2017, despite the increasing values found for all the variables in the 8 subregions. When it is observed a decrease in the levels of concentration are the subregions near by the most concentrate one that increase the share of tourism demand and supply. More rural and less populated areas need more targeted and specific policies measures to attract even more visitors.
Paula Odete Fernandes; Alcina Maria Nunes; Cláudia Miranda Veloso; Eleonora Santos; Fernanda A. Ferreira; Manuel José Fonseca. Spatial and Temporal Concentration of Tourism Supply and Demand in Northern Portugal. Application of the Herfindahl-Hirschman Index. Blockchain Technology and Innovations in Business Processes 2019, 263 -273.
AMA StylePaula Odete Fernandes, Alcina Maria Nunes, Cláudia Miranda Veloso, Eleonora Santos, Fernanda A. Ferreira, Manuel José Fonseca. Spatial and Temporal Concentration of Tourism Supply and Demand in Northern Portugal. Application of the Herfindahl-Hirschman Index. Blockchain Technology and Innovations in Business Processes. 2019; ():263-273.
Chicago/Turabian StylePaula Odete Fernandes; Alcina Maria Nunes; Cláudia Miranda Veloso; Eleonora Santos; Fernanda A. Ferreira; Manuel José Fonseca. 2019. "Spatial and Temporal Concentration of Tourism Supply and Demand in Northern Portugal. Application of the Herfindahl-Hirschman Index." Blockchain Technology and Innovations in Business Processes , no. : 263-273.
Cícero Eduardo Walter; Cláudia Miranda Veloso; Paula Odete Fernandes; Humberto Ribeiro. Measuring the Degree of Innovation in Retail and Services’ Micro and Small Enterprises. Journal of Modern Accounting and Auditing 2017, 13, 1 .
AMA StyleCícero Eduardo Walter, Cláudia Miranda Veloso, Paula Odete Fernandes, Humberto Ribeiro. Measuring the Degree of Innovation in Retail and Services’ Micro and Small Enterprises. Journal of Modern Accounting and Auditing. 2017; 13 (9):1.
Chicago/Turabian StyleCícero Eduardo Walter; Cláudia Miranda Veloso; Paula Odete Fernandes; Humberto Ribeiro. 2017. "Measuring the Degree of Innovation in Retail and Services’ Micro and Small Enterprises." Journal of Modern Accounting and Auditing 13, no. 9: 1.