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PhD student in the Department of Recreation, Park and Tourism Sciences at Texas A&M University, USA. Research interests are heritage tourism, sustainable tourism, tourism marketing, and community development. Prior to coming to Texas A&M, received a master of geography from Seoul National University, Korea, and worked at the Korean local government research institute for promoting and planning tourism. Specialty in GIS, urban geography and spatial analysis.
This study explores how COVID-19-induced stress (CID) influences organizational trust, job satisfaction, self-esteem, and commitment in tourism and hospitality organizations. A total of 427 tourism affiliated employees in South Korea participated in an online survey. Using structural equation modelling (SEM), the proposed conceptual model reveals that CID stress in tourism/hospitality employees is negatively related to organizational trust, job satisfaction, and self-esteem which, in turn, is positively related to organizational commitment. CID stress also indirectly affects organizational commitment. The findings have significant strategic implications for tourism and hospitality organizations‒specifically, the provision of instrumental resources (e.g., safety glasses, latex gloves, hand sanitizers, facial masks) to alleviate their employees’ work-related stress during pandemics.
Sung-Eun Kang; Changyeon Park; Choong-Ki Lee; Seunghoon Lee. The Stress-Induced Impact of COVID-19 on Tourism and Hospitality Workers. Sustainability 2021, 13, 1327 .
AMA StyleSung-Eun Kang, Changyeon Park, Choong-Ki Lee, Seunghoon Lee. The Stress-Induced Impact of COVID-19 on Tourism and Hospitality Workers. Sustainability. 2021; 13 (3):1327.
Chicago/Turabian StyleSung-Eun Kang; Changyeon Park; Choong-Ki Lee; Seunghoon Lee. 2021. "The Stress-Induced Impact of COVID-19 on Tourism and Hospitality Workers." Sustainability 13, no. 3: 1327.
While a growing body of literature explores tourism impacts in search of sustainable outcomes, research on justice in diverse tourism settings is nascent. Theoretically informed studies drawing from interdisciplinary perspectives are just beginning to emerge to help examine contestations and injustices such as addressed in the case study presented here. The Little Bighorn Battlefield National Monument (or “Custer’s Last Stand” as some know it; LBH) is a protected heritage tourism site that commemorates a battle between Native American tribes and the U.S. military in 1876. Indigenous stakeholders have struggled for decades with the National Park Service to overturn a long legacy of misrepresentation and exclusion from the commemoration and development of the site for heritage tourism. Site closures and other effects of the ongoing COVID-19 pandemic present additional challenges for Native American stakeholders like the Crow Tribe. Guided by Nancy Fraser’s principles of trivalent justice (redistribution, recognition, and representation), this qualitative study traces the conflict over heritage commemoration, and explores the potential for praxis through ethical tourism development and marketing. Fraser’s trivalent approach to justice demonstrates the importance of interdisciplinary research to examine historically entrenched discrimination, redress injustices, and facilitate healing and well-being of diverse groups at sites like LBH.
Jeff Wahl; Seunghoon Lee; Tazim Jamal. Indigenous Heritage Tourism Development in a (Post-) COVID World: Towards Social Justice at Little Bighorn Battlefield National Monument, USA. Sustainability 2020, 12, 9484 .
AMA StyleJeff Wahl, Seunghoon Lee, Tazim Jamal. Indigenous Heritage Tourism Development in a (Post-) COVID World: Towards Social Justice at Little Bighorn Battlefield National Monument, USA. Sustainability. 2020; 12 (22):9484.
Chicago/Turabian StyleJeff Wahl; Seunghoon Lee; Tazim Jamal. 2020. "Indigenous Heritage Tourism Development in a (Post-) COVID World: Towards Social Justice at Little Bighorn Battlefield National Monument, USA." Sustainability 12, no. 22: 9484.
This research note offers preliminary insight into how one smart destination, South Korea, rapidly ‘flattened the curve’ during the global COVID-19 pandemic without shutting down its economy or its borders, by implementing strong measures with the help of smart technologies and rapid innovations. Proactive information-sharing enabled citizens to develop a shared understanding of the situation, comply with the newly adopted rules and safety measures, and build confidence in their government’s abilities to manage the crisis. The case suggests that smart governance in South Korea can help to enable a smart form of justice that involves equity and fairness in information sharing and resource allocation among its residents and visitors, mitigates discrimination and exclusion, and facilitates democracy through an informed and involved citizenry.
Jiyoung Choi; Seunghoon Lee; Tazim Jamal. Smart Korea: Governance for smart justice during a global pandemic. Journal of Sustainable Tourism 2020, 29, 541 -550.
AMA StyleJiyoung Choi, Seunghoon Lee, Tazim Jamal. Smart Korea: Governance for smart justice during a global pandemic. Journal of Sustainable Tourism. 2020; 29 (2-3):541-550.
Chicago/Turabian StyleJiyoung Choi; Seunghoon Lee; Tazim Jamal. 2020. "Smart Korea: Governance for smart justice during a global pandemic." Journal of Sustainable Tourism 29, no. 2-3: 541-550.