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Vishnee is a PhD Researcher in Tourism, Peace and Socio-economic Development at Coventry University, UK (Centre for Financial and Corporate Integrity, Faculty of Business and Law). She has co-authored book chapters on tourism, the environment, and sustainable development. Vishnee has over a decade of experience as a sustainable development strategist who has worked with resorts present in Mauritius, Reunion Is., Maldives, China, Turkey & different stakeholders in South Africa, Europe, US, Asia, among others, gearing projects in line with international Sustainability Frameworks (UN Global Compact, UN SDGs, Global Reporting Initiative, Montreal Greenhouse Gas Protocol, DEFRA UK (Department of Environment, Food & Rural Affairs), HCMI (Hotel Carbon Management Initiative), all while contributing to the GRI Stakeholder Council. Vishnee also holds a LLB, a MBA and a BSc in Tourism, with various academic and professional awards, both nationally and internationally.
Corporate Social Responsibility (CSR) remains a hot topic in management. Yet, little is known about how well managers, employees and consumers are responding to CSR initiatives to align with the 2030 Agenda for Sustainable Development. Underpinned by well-established theories, this study develops a single integrative model of managers’, employees’ and consumers’ CSR. Data were collected from the LUX* group of resorts and hotels located on three Indian Ocean islands: Mauritius, Reunion and the Maldives. Structural equation modelling was employed. Findings reveal: (1) organizational CSR is positively related to employee social responsibility; (2) organizational CSR is negatively associated with customer social responsibility; (3) employee social responsibility is negatively related to customer social responsibility; (4) employee social responsibility is negatively related to customer delight; (5) customer social responsibility is positively related to customer satisfaction; and (6); customer social responsibility is positively related to customer delight. Strategic CSR initiatives with a multi-stakeholder engagement approach are discussed.
Haywantee Ramkissoon; Felix Mavondo; Vishnee Sowamber. Corporate Social Responsibility at LUX * Resorts and Hotels: Satisfaction and Loyalty Implications for Employee and Customer Social Responsibility. Sustainability 2020, 12, 9745 .
AMA StyleHaywantee Ramkissoon, Felix Mavondo, Vishnee Sowamber. Corporate Social Responsibility at LUX * Resorts and Hotels: Satisfaction and Loyalty Implications for Employee and Customer Social Responsibility. Sustainability. 2020; 12 (22):9745.
Chicago/Turabian StyleHaywantee Ramkissoon; Felix Mavondo; Vishnee Sowamber. 2020. "Corporate Social Responsibility at LUX * Resorts and Hotels: Satisfaction and Loyalty Implications for Employee and Customer Social Responsibility." Sustainability 12, no. 22: 9745.
Tourism development is said to be a priority sector for economic growth within small islands developing states (SIDS), generating employment and foreign investment to these countries. SIDS also face fierce competition in maintaining their positioning competing with not only existing competitors but also with emerging destinations. Local communities have great expectations from the tourism industry as a source of employment, and they tend to be in support of tourism development in their country. However, the local people also get impacted by adverse impacts from tourist activities including waste production, land use and depletion of resources (water, land, marine). Further, local cultures might not always be well grasped by non-locals who work in the tourism sector. While many value diversity, some may tend to impose their own cultures at destinations if they are not well sensitised on respecting the local culture. An important remark in SIDS is that the employment salary provided to the locals is very often just enough for survival. It is a sector which operates 24/7, with work shifts comprising of odd hours, weekends and public holidays. Tourism workers very often experience burnout if they do not have a manager who fuels them with motivation. To be able to sustain growth, tourism operators need to ensure that they are creating adequate value within the local community and for this, the local residents’ participation is important. The tourism sector has the opportunity to demonstrate sustainable development through implementation of initiatives which involves stakeholder engagement and participation. This chapter uses the Mauritian hotel group LUX* Resorts and Hotels as a case study and discusses the ‘Ray of Light’ social initiative as part of its sustainable tourism development strategy. It further discusses strategies practitioners and policy-makers need to consider to promote sustainability at their organisations embracing tourism as an instrument for positive change.
Haywantee Ramkissoon; Vishnee Sowamber. Local community support in tourism in Mauritius – the case of Ray of Light by LUX*. Routledge Handbook of Tourism in Africa 2020, 417 -428.
AMA StyleHaywantee Ramkissoon, Vishnee Sowamber. Local community support in tourism in Mauritius – the case of Ray of Light by LUX*. Routledge Handbook of Tourism in Africa. 2020; ():417-428.
Chicago/Turabian StyleHaywantee Ramkissoon; Vishnee Sowamber. 2020. "Local community support in tourism in Mauritius – the case of Ray of Light by LUX*." Routledge Handbook of Tourism in Africa , no. : 417-428.
Vishnee Sowamber; Haywantee Rumi Ramkissoon. Sustainable tourism as a catalyst for positive environmental change. The Routledge Handbook of Tourism Impacts 2019, 338 -349.
AMA StyleVishnee Sowamber, Haywantee Rumi Ramkissoon. Sustainable tourism as a catalyst for positive environmental change. The Routledge Handbook of Tourism Impacts. 2019; ():338-349.
Chicago/Turabian StyleVishnee Sowamber; Haywantee Rumi Ramkissoon. 2019. "Sustainable tourism as a catalyst for positive environmental change." The Routledge Handbook of Tourism Impacts , no. : 338-349.
Vishnee Sowamber; Haywantee Ramkissoon; Felix Mavondo. Impact of sustainability practices on hospitality consumers’ behaviors and attitudes. The Routledge Handbook of Hospitality Marketing 2017, 384 -396.
AMA StyleVishnee Sowamber, Haywantee Ramkissoon, Felix Mavondo. Impact of sustainability practices on hospitality consumers’ behaviors and attitudes. The Routledge Handbook of Hospitality Marketing. 2017; ():384-396.
Chicago/Turabian StyleVishnee Sowamber; Haywantee Ramkissoon; Felix Mavondo. 2017. "Impact of sustainability practices on hospitality consumers’ behaviors and attitudes." The Routledge Handbook of Hospitality Marketing , no. : 384-396.