This page has only limited features, please log in for full access.
Based on the Health-Belief Model, the Theory of Reasoned Action and elements from social exchange, political ideology and fairness theories, this study explores the factors explaining individuals’ intentions to be vaccinated against COVID-19. Data were collected from a representative sample of the Spanish population composed of 507 citizens. The proposed model is tested with Partial Least Squares. Empirical testing suggests that attitudes toward the vaccine and moral norms directly determine citizens’ behavioral intentions to get vaccinated. These attitudes are mainly explained by perceptions about the benefits and risks associated with the vaccine and, to a lesser extent, by the perceived susceptibility, severity and knowledge of the disease, and each individual’s personal health orientation. Contrary to our expectations, perceived social pressures and cues to action do not explain behavioral intentions and attitudes, respectively. The findings from this study also suggest that political ideology indirectly, rather than directly, determines attitudes and behavioral intentions to get vaccinated via increased perceptions of trust and fairness involving the government’s decisions regarding the vaccination campaign. Overall, results suggest that reasons for accepting, or rejecting, the vaccine are heterogeneous and more complex than expected. Findings provide relevant insights for policymakers when it comes to designing effective interventions to increase the acceptance of the vaccine and reduce infection rates in the short term.
Jorge Matute; Ramon Palau-Saumell; Jan Meyer; Belén Derqui; Noelia Jiménez-Asenjo. Are you getting it? Integrating theories to explain intentions to get vaccinated against COVID-19 in Spain. Journal of Risk Research 2021, 1 -20.
AMA StyleJorge Matute, Ramon Palau-Saumell, Jan Meyer, Belén Derqui, Noelia Jiménez-Asenjo. Are you getting it? Integrating theories to explain intentions to get vaccinated against COVID-19 in Spain. Journal of Risk Research. 2021; ():1-20.
Chicago/Turabian StyleJorge Matute; Ramon Palau-Saumell; Jan Meyer; Belén Derqui; Noelia Jiménez-Asenjo. 2021. "Are you getting it? Integrating theories to explain intentions to get vaccinated against COVID-19 in Spain." Journal of Risk Research , no. : 1-20.
Purpose The purpose of this study is to empirically develop and validate a practical, consistent and specific scale to assess perceived service quality at the service encounter at quick-service restaurants (QSRs). Design/methodology/approach Development and validation of the scale involved a five-stage process. Data were collected from 430 customers of a QSR belonging to an international brand located in Barcelona. Surveys were applied immediately after the service encounter, using the face-to-face method. The scale development procedure involved exploratory and confirmatory factor analyses. Findings The results suggest a specific and parsimonious measurement scale, whose structure comprises 14 items in four dimensions. In contrast to previous studies, this study identified the appropriateness of splitting the interaction quality dimension into two single dimensions, one focusing on the interaction time and other on staff–customer interaction. Furthermore, these indicate that a speedy service, pleasant treatment and food quality are the most valued attributes in QSR. Practical implications This scale is a useful instrument to administer and assure service quality standards within QSR management systems. Its practical approach and short survey length ease data collection, considering that customers spend short amounts of time in this type of restaurant. Furthermore, it could also be used by franchisors and restaurant operators as a tool to monitor continuing compliance with service quality standards. Originality/value The resulting scale introduces a novel four-factor structure with high goodness of fit to effectively measure customers' perceived service quality in QSRs, where the ease of use and speed of gathering client responses are a key factor for successful implementation.
Mario Mendocilla; Paloma Miravitlles Matamoros; Jorge Matute. QUICKSERV: a service quality assessment tool for the quick-service restaurant industry. British Food Journal 2021, 123, 241 -259.
AMA StyleMario Mendocilla, Paloma Miravitlles Matamoros, Jorge Matute. QUICKSERV: a service quality assessment tool for the quick-service restaurant industry. British Food Journal. 2021; 123 (13):241-259.
Chicago/Turabian StyleMario Mendocilla; Paloma Miravitlles Matamoros; Jorge Matute. 2021. "QUICKSERV: a service quality assessment tool for the quick-service restaurant industry." British Food Journal 123, no. 13: 241-259.
Information and communication technologies (ICT) has the ability to create value by enabling other firm capabilities. Based on the ICT-enabled capabilities perspective, this study explores the direct and indirect effects between lower- and higher-order capabilities, such as ICT, knowledge management capability (KM) and product innovation flexibility (PIF), on the performance of Ibero-American small- and medium-sized enterprises (SMEs). This paper uses second-order structural equation models to test the research hypotheses with a sample of 130 Ibero-American SMEs. The results contribute to filling the gap in the SME-focused literature on empirical studies examining ICT-enabled capabilities and firm performance. The results show an enabling effect of ICT on higher-order capabilities, such as KM and PIF, which, by acting as mediating variables, create value and improve performance through innovation in firms.
Magaly Gaviria-Marin; Jorge Matute-Vallejo; Hugo Baier-Fuentes. The effect of ICT and higher-order capabilities on the performance of Ibero-American SMEs. Computational and Mathematical Organization Theory 2021, 1 -37.
AMA StyleMagaly Gaviria-Marin, Jorge Matute-Vallejo, Hugo Baier-Fuentes. The effect of ICT and higher-order capabilities on the performance of Ibero-American SMEs. Computational and Mathematical Organization Theory. 2021; ():1-37.
Chicago/Turabian StyleMagaly Gaviria-Marin; Jorge Matute-Vallejo; Hugo Baier-Fuentes. 2021. "The effect of ICT and higher-order capabilities on the performance of Ibero-American SMEs." Computational and Mathematical Organization Theory , no. : 1-37.
Community pharmacies play a critical societal role and are well placed to enable the progress of national health systems towards sustainability. Nevertheless, there is a dearth of research which has been set up to understand sustainability practices adopted by community pharmacies and evaluate the drivers behind their adoption. This study undertook an exploratory analysis of 95 community pharmacies in Spain, measured their engagement with sustainability practices and assessed these practices in light of the COVID-19 pandemic. The results demonstrated the room for improvement in the adoption of green procurement practices in pharmacies and in their engagement with the community. Moreover, the study showcased that, during the COVID-19 crisis, the pharmacies with the largest extent of adoption of sustainability practices implemented preventative measures against the pandemic in a more diverse number during the first weeks of the lockdown, compared to their less sustainable counterparts. This indicates that, to build resilience to future (health) crises, the implementation of sustainable practices in community pharmacies should be encouraged by both policy makers and pharmaceutical firms.
Belén Derqui; Viachaslau Filimonau; Jorge Matute. Assessing the scale of adoption of sustainability practices by community pharmacies in Spain in the time of COVID-19. Sustainable Production and Consumption 2021, 27, 1626 -1636.
AMA StyleBelén Derqui, Viachaslau Filimonau, Jorge Matute. Assessing the scale of adoption of sustainability practices by community pharmacies in Spain in the time of COVID-19. Sustainable Production and Consumption. 2021; 27 ():1626-1636.
Chicago/Turabian StyleBelén Derqui; Viachaslau Filimonau; Jorge Matute. 2021. "Assessing the scale of adoption of sustainability practices by community pharmacies in Spain in the time of COVID-19." Sustainable Production and Consumption 27, no. : 1626-1636.
This study adopts moral reasoning strategies (moral rationalization and decoupling) to investigate why consumers support companies involved in ethical transgressions. Drawing on several cases of real multinationals publicly involved in tax avoidance practices, it aims to demonstrate that moral rationalization and moral decoupling depend not only on how consumers perceive the magnitude of the transgression, but also on their individual differences, such as political ideology and brand identification. A quantitative study with a sample of 3989 consumers of five different focal brands was employed to test a set of hypotheses. Findings reveal that moral decoupling directly (and indirectly through performance judgments) explains purchase intentions. However, rationalization only explains behavioral intentions if it leads to a reduction in the perceived immorality of the action. Furthermore, the study reveals significant differences across personal values. Left-leaning individuals tend to rationalize less and decouple more when they perceive that the magnitude of the transgression as egregious. Interestingly, consumers who are highly identified with the brand are less affected by the transgression and tend to be more supportive toward the brand by engaging in rationalization mechanisms.
Jorge Matute; José Luis Sánchez-Torelló; Ramon Palau-Saumell. The Influence of Organizations’ Tax Avoidance Practices on Consumers’ Behavior: The Role of Moral Reasoning Strategies, Political Ideology, and Brand Identification. Journal of Business Ethics 2020, 1 -18.
AMA StyleJorge Matute, José Luis Sánchez-Torelló, Ramon Palau-Saumell. The Influence of Organizations’ Tax Avoidance Practices on Consumers’ Behavior: The Role of Moral Reasoning Strategies, Political Ideology, and Brand Identification. Journal of Business Ethics. 2020; ():1-18.
Chicago/Turabian StyleJorge Matute; José Luis Sánchez-Torelló; Ramon Palau-Saumell. 2020. "The Influence of Organizations’ Tax Avoidance Practices on Consumers’ Behavior: The Role of Moral Reasoning Strategies, Political Ideology, and Brand Identification." Journal of Business Ethics , no. : 1-18.
This study investigates the underlying mechanisms and boundary conditions that explain the relationship between transformational leadership and frontline employee performance. Specifically, it explores the mediating role of organizational identification and work engagement in the relationship between transformational leadership and job performance and organization-directed citizenship behaviors. Additionally, it examines whether proactive personality moderates the effect of transformational leadership on identification and engagement. Data from 323 frontline hotel employees were analyzed using partial least square regression. Results show that identification and engagement fully mediate the relationship between transformational leadership and organizational citizenship behaviors, whereas engagement partially mediates the link between transformational leadership and job performance. Results indicate a sequential mediation effect of identification and engagement on employee performance. Finally, findings show that proactive personality strengthens the effect of leadership on identification and engagement. The study provides information for hotel managers about why and under what circumstances employees perform the way they do.
Isabel Buil; Eva Martínez; Jorge Matute. Transformational leadership and employee performance: The role of identification, engagement and proactive personality. International Journal of Hospitality Management 2018, 77, 64 -75.
AMA StyleIsabel Buil, Eva Martínez, Jorge Matute. Transformational leadership and employee performance: The role of identification, engagement and proactive personality. International Journal of Hospitality Management. 2018; 77 ():64-75.
Chicago/Turabian StyleIsabel Buil; Eva Martínez; Jorge Matute. 2018. "Transformational leadership and employee performance: The role of identification, engagement and proactive personality." International Journal of Hospitality Management 77, no. : 64-75.
In the context of emerging markets, restaurant food choice needs to be better architected in order to minimise the negative societal and environmental implications. For effective consumer choice architecture, the determinants of restaurant food choice need to be first established. This study explores the determinants of restaurant food choice in Poland, a transitional economy in East-Central Europe with a rapidly growing pattern of out-of-home food consumption. It finds that the low level of public environmental awareness in Poland translates into low consumer recognition of the environmental implications of restaurant food choice. Although customer preference for locally produced and organic food is recorded, this preference is not associated with public environmental awareness, but attributed to possible media effect. In contrast, the level of public awareness of the health repercussions of restaurant food choice is higher in Poland, especially among younger consumers, which is reflected in the desire to see the nutritional and calorific values of food to be displayed on restaurant menus. Implications for policy-making and hospitality management are discussed.
Viachaslau Filimonau; Jorge Matute; Małgorzata Durydiwka; Robert Faracik; Mirosław Mika; Alina Zajadacz. The determinants of more responsible restaurant food choice in Poland. Journal of Sustainable Tourism 2018, 26, 1 -19.
AMA StyleViachaslau Filimonau, Jorge Matute, Małgorzata Durydiwka, Robert Faracik, Mirosław Mika, Alina Zajadacz. The determinants of more responsible restaurant food choice in Poland. Journal of Sustainable Tourism. 2018; 26 (8):1-19.
Chicago/Turabian StyleViachaslau Filimonau; Jorge Matute; Małgorzata Durydiwka; Robert Faracik; Mirosław Mika; Alina Zajadacz. 2018. "The determinants of more responsible restaurant food choice in Poland." Journal of Sustainable Tourism 26, no. 8: 1-19.
Purpose This paper aims to investigate how employees’ emotional competences affect customers’ responses in the context of emotional-driven and personalized services. Specifically, it proposes a model to analyze the influence of employees’ emotional competence on rapport, trust and loyalty toward the service employee and the company. Design/methodology/approach The empirical context to validate the proposed theory is the fitness realm. The sample comprises 296 clients from fitness personal training services. Data collection was carried out by means of personal surveys in three relevant fitness clubs in the city of Barcelona (Spain). The study uses partial least squares to test and validate the proposed theoretical model. Findings Employee emotional competence (EEC) directly affects personal loyalty, trust toward the service employee and rapport. However, higher levels of emotional skills are not significantly associated with loyalty toward the company. The results also suggest that trust significantly enhances loyalty. Interestingly, high levels of rapport between the service worker and the employee could even damage the level of loyalty toward the company. Originality/value Prior research documents that emotional intelligence enhances diverse positive customer outcomes, especially in emotionally charged interactions. Nonetheless, few studies have focused on analyzing how customers’ perceptions about services employees’ emotional skills are determining their attitudes and behavioral intentions. This study provides evidence on employee’s influences on consumer behaviors and outcomes, with a specific focus on EEC. It also sheds light on the unintuitive impact of customer employee rapport on loyalty toward the company.
Jorge Matute; Ramon Palau-Saumell; Giampaolo Viglia. Beyond chemistry: the role of employee emotional competence in personalized services. Journal of Services Marketing 2018, 32, 346 -359.
AMA StyleJorge Matute, Ramon Palau-Saumell, Giampaolo Viglia. Beyond chemistry: the role of employee emotional competence in personalized services. Journal of Services Marketing. 2018; 32 (3):346-359.
Chicago/Turabian StyleJorge Matute; Ramon Palau-Saumell; Giampaolo Viglia. 2018. "Beyond chemistry: the role of employee emotional competence in personalized services." Journal of Services Marketing 32, no. 3: 346-359.
Rafael Bravo; Jorge Matute; Jose M. Pina. Corporate Identity Management Scale. PsycTESTS Dataset 2017, 1 .
AMA StyleRafael Bravo, Jorge Matute, Jose M. Pina. Corporate Identity Management Scale. PsycTESTS Dataset. 2017; ():1.
Chicago/Turabian StyleRafael Bravo; Jorge Matute; Jose M. Pina. 2017. "Corporate Identity Management Scale." PsycTESTS Dataset , no. : 1.
This study develops an integrated model that examines how service quality, perceived experiences and enduring involvement determine tourists' behavior. The model proposes that enduring involvement has both a direct and moderating influence on tourists' satisfaction with the destination. Data were collected from 1091 visitors of two museums in Barcelona: the Picasso Museum and the Miró Foundation. The results suggest that visit experience, service quality and involvement are drivers of satisfaction. Satisfaction influences the behavioral intentions of visitors to the museum. In addition, the visitors' level of art involvement negatively moderates the influence of perceived quality and experience on tourists' satisfaction. Copyright © 2017 John Wiley & Sons, Ltd.
Santiago Forgas-Coll; Ramon Palau-Saumell; Jorge Matute; Salomé Tárrega. How Do Service Quality, Experiences and Enduring Involvement Influence Tourists' Behavior? An Empirical Study in the Picasso and Miró Museums in Barcelona. International Journal of Tourism Research 2017, 19, 246 -256.
AMA StyleSantiago Forgas-Coll, Ramon Palau-Saumell, Jorge Matute, Salomé Tárrega. How Do Service Quality, Experiences and Enduring Involvement Influence Tourists' Behavior? An Empirical Study in the Picasso and Miró Museums in Barcelona. International Journal of Tourism Research. 2017; 19 (2):246-256.
Chicago/Turabian StyleSantiago Forgas-Coll; Ramon Palau-Saumell; Jorge Matute; Salomé Tárrega. 2017. "How Do Service Quality, Experiences and Enduring Involvement Influence Tourists' Behavior? An Empirical Study in the Picasso and Miró Museums in Barcelona." International Journal of Tourism Research 19, no. 2: 246-256.
This paper examines the links between internal brand management, organizational identification, work engagement, and organizational citizenship behaviours in the hospitality industry. A model is proposed and tested using a sample of 323 frontline employees from the main hotel chains operating in Spain. This model includes different dimensions of internal brand management and different manifestations of citizenship behaviours. Data are analysed through the use of partial least squares. The findings confirm that transformational leadership leverages organizational identification and work engagement. However, brand training and brand communications do not directly raise positive emotions in the workplace. The results also suggest that work engagement is a better predictor of citizenship behaviours than organizational identification. Identification influences citizenship behaviours towards the organization. However, this variable does not explain extra-role supportive behaviours towards customers and other employees. These results extend previous research by empirically analysing the effects of internal brand management from the employees' perspective.
Isabel Buil; Eva Martínez; Jorge Matute. From internal brand management to organizational citizenship behaviours: Evidence from frontline employees in the hotel industry. Tourism Management 2016, 57, 256 -271.
AMA StyleIsabel Buil, Eva Martínez, Jorge Matute. From internal brand management to organizational citizenship behaviours: Evidence from frontline employees in the hotel industry. Tourism Management. 2016; 57 ():256-271.
Chicago/Turabian StyleIsabel Buil; Eva Martínez; Jorge Matute. 2016. "From internal brand management to organizational citizenship behaviours: Evidence from frontline employees in the hotel industry." Tourism Management 57, no. : 256-271.
Purpose With the expansion of internet as a tool for exchanging information, companies include in their websites a virtual space to share information among users. The purpose of this paper is to explore the characteristics of consumers’ reviews (electronic word-of-mouth quantity, credibility and quality) as antecedents of customers’ online repurchase intentions. Specially, it proposes a model where trust on an online seller and perceived usefulness of a website mediate the influence of electronic word-of-mouth (EWOM) characteristics on repurchase intentions. Design/methodology/approach Structural equation modeling was employed on a sample of 252 online customers. An online questionnaire was aimed at internet users who had previously made an online purchase and read online reviews received from the vendor’s website. Findings Results show that only EWOM quality has a positive direct effect on consumers’ repurchase intention while quantity has a negative influence. Perceived usefulness mediates the influence of all EWOM characteristics on online repurchase intention. EWOM credibility and quality also indirectly influence repurchase intentions through trust on the online vendor. Practical implications This paper outlines ways to improve managerial implications by developing mobile applications or websites where the reviews have an appropriate volume and quality of information. Moreover, it suggests general advice to present online reviews in a useful manner to users who visit these websites. Originality/value This study is one of the first to propose an integrative model that studies in depth the three main EWOM characteristics and customer responses for understanding their repurchase behavior.
Jorge Matute; Yolanda Polo-Redondo; Ana Utrillas. The influence of EWOM characteristics on online repurchase intention. Online Information Review 2016, 40, 1090 -1110.
AMA StyleJorge Matute, Yolanda Polo-Redondo, Ana Utrillas. The influence of EWOM characteristics on online repurchase intention. Online Information Review. 2016; 40 (7):1090-1110.
Chicago/Turabian StyleJorge Matute; Yolanda Polo-Redondo; Ana Utrillas. 2016. "The influence of EWOM characteristics on online repurchase intention." Online Information Review 40, no. 7: 1090-1110.
Main goals in this study are to analyse the effects of corporate identity management (CIM) on the employees’ responses, and the moderating effects of two employee personality traits: proactive personality and resistance to change. Two hundred and ninety-three branch managers in the banking sector in Spain participated in the study, and their responses were analysed through structural equation modelling. Results show that organizational identification is a key variable to explain the CIM effects on employees’ responses. Moreover, employees’ proactive personality and resistance to change exert a moderating influence on the way identification leads to extra-role behaviours. Human resource practices should take into account that proactive employees are more prone to externalize their identification by spreading positive WOM. Besides, identification with the organization will lead to loyalty, especially in employees with low resistance to change.
Rafael Bravo; Jorge Matute; José M. Pina. Corporate identity management and employees’ responses. Journal of Strategic Marketing 2015, 25, 1 -13.
AMA StyleRafael Bravo, Jorge Matute, José M. Pina. Corporate identity management and employees’ responses. Journal of Strategic Marketing. 2015; 25 (1):1-13.
Chicago/Turabian StyleRafael Bravo; Jorge Matute; José M. Pina. 2015. "Corporate identity management and employees’ responses." Journal of Strategic Marketing 25, no. 1: 1-13.
Elena Fraj; Jorge Matute; Iguácel Melero. Innovativeness Scale. PsycTESTS Dataset 2015, 1 .
AMA StyleElena Fraj, Jorge Matute, Iguácel Melero. Innovativeness Scale. PsycTESTS Dataset. 2015; ():1.
Chicago/Turabian StyleElena Fraj; Jorge Matute; Iguácel Melero. 2015. "Innovativeness Scale." PsycTESTS Dataset , no. : 1.
Elena Fraj; Jorge Matute; Igu Acel Melero. Learning Orientation Measure. PsycTESTS Dataset 2015, 1 .
AMA StyleElena Fraj, Jorge Matute, Igu Acel Melero. Learning Orientation Measure. PsycTESTS Dataset. 2015; ():1.
Chicago/Turabian StyleElena Fraj; Jorge Matute; Igu Acel Melero. 2015. "Learning Orientation Measure." PsycTESTS Dataset , no. : 1.
Elena Fraj; Jorge Matute; Igu Ácel Melero. Proactive Environmental Strategy Scale. PsycTESTS Dataset 2015, 1 .
AMA StyleElena Fraj, Jorge Matute, Igu Ácel Melero. Proactive Environmental Strategy Scale. PsycTESTS Dataset. 2015; ():1.
Chicago/Turabian StyleElena Fraj; Jorge Matute; Igu Ácel Melero. 2015. "Proactive Environmental Strategy Scale." PsycTESTS Dataset , no. : 1.
This paper analyzes the effects of corporate identity management (CIM) on employees’ responses. Specifically, it advances previous literature by exploring how CIM dimensions affect identity attractiveness, organizational identification, and job satisfaction from the employees’ perspective. The empirical study is aimed at 293 branch managers in the Spanish banking sector, an industry facing changes in the corporate identity of many financial entities. The results show the relative importance of each dimension and help brand managers to anticipate the effects of CIM practices. Of all the dimensions, it highlights the key role of the employee–client focus strategy.
Rafael Bravo; Jorge Matute; José M. Pina. Corporate identity management in the banking sector: effects on employees’ identification, identity attractiveness, and job satisfaction. Service Business 2015, 10, 687 -714.
AMA StyleRafael Bravo, Jorge Matute, José M. Pina. Corporate identity management in the banking sector: effects on employees’ identification, identity attractiveness, and job satisfaction. Service Business. 2015; 10 (4):687-714.
Chicago/Turabian StyleRafael Bravo; Jorge Matute; José M. Pina. 2015. "Corporate identity management in the banking sector: effects on employees’ identification, identity attractiveness, and job satisfaction." Service Business 10, no. 4: 687-714.
Purpose – The purpose of this paper is to demonstrate that human resource management (HRM) has an impact on supply chain management (SCM), which in turn has a significant impact on customer satisfaction (CS) and organisational performance (OP), playing a mediating role in the relationship between HRM and SCM outcomes (SCMO). Design/methodology/approach – The model is first validated and the hypotheses formulated are tested using the partial least squares structural equation model (SEM), based on five constructs: HRM, SCM implementation (SCMI), SCMO, customer satisfaction and organisational performance, taken from an existing model tested previously in a different geographical context. To do this, a survey was conducted and 231 valid responses were obtained. Findings – The empirical results reveal that HRM had significant direct and indirect impacts on SCMO, and SCMI, which in turn played a mediating role in the relationships between HRM and SCMO. CS also played a mediating role in the relationships between SCMO and OP. This finding suggests that the successful implementation of SCM not only directly improves SCMO, but it also indirectly increases CS and OP. Research limitations/implications – A firm’s human resource practices need to be aligned with its SCM to foster the involvement of the members of the supply chain (SC), promote the integration of the SC and, consequently, ensure better business outcomes. Originality/value – The study provides an original analysis not only in terms of the measurement of the relationship between HRM and SCM, but also with regard to its examination of the mediating effects, thus shedding light on the mechanisms by which these relationships are produced, and how this impacts CS and OP. This has allowed us to obtain more insightful results than those reported in the literature to date.
Milena Gómez-Cedeño; José María Castán-Farrero; Laura Guitart-Tarrés; Jorge Matute. Impact of human resources on supply chain management and performance. Industrial Management & Data Systems 2015, 115, 129 -157.
AMA StyleMilena Gómez-Cedeño, José María Castán-Farrero, Laura Guitart-Tarrés, Jorge Matute. Impact of human resources on supply chain management and performance. Industrial Management & Data Systems. 2015; 115 (1):129-157.
Chicago/Turabian StyleMilena Gómez-Cedeño; José María Castán-Farrero; Laura Guitart-Tarrés; Jorge Matute. 2015. "Impact of human resources on supply chain management and performance." Industrial Management & Data Systems 115, no. 1: 129-157.
Elena Fraj; Jorge Matute; Iguácel Melero. Environmental strategies and organizational competitiveness in the hotel industry: The role of learning and innovation as determinants of environmental success. Tourism Management 2015, 46, 30 -42.
AMA StyleElena Fraj, Jorge Matute, Iguácel Melero. Environmental strategies and organizational competitiveness in the hotel industry: The role of learning and innovation as determinants of environmental success. Tourism Management. 2015; 46 ():30-42.
Chicago/Turabian StyleElena Fraj; Jorge Matute; Iguácel Melero. 2015. "Environmental strategies and organizational competitiveness in the hotel industry: The role of learning and innovation as determinants of environmental success." Tourism Management 46, no. : 30-42.
Elena Fraj; Eva Martinez; Jorge Matute. Green marketing in B2B organisations: an empirical analysis from the natural‐resource‐based view of the firm. Journal of Business & Industrial Marketing 2013, 28, 396 -410.
AMA StyleElena Fraj, Eva Martinez, Jorge Matute. Green marketing in B2B organisations: an empirical analysis from the natural‐resource‐based view of the firm. Journal of Business & Industrial Marketing. 2013; 28 (5):396-410.
Chicago/Turabian StyleElena Fraj; Eva Martinez; Jorge Matute. 2013. "Green marketing in B2B organisations: an empirical analysis from the natural‐resource‐based view of the firm." Journal of Business & Industrial Marketing 28, no. 5: 396-410.