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Mrs. Miriam Jankalova
Associate Professor, University of Žilina, Faculty of Operation and Economics of Transport and Communications, Department of Communications, Slovakia

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0 Accounting
0 Business Excellence
0 Corporate Social Responsibility
0 Quality Management
0 Sustainability

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Journal article
Published: 31 July 2020 in Sustainability
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A descriptive attribute or characteristic of an object is called dimension. In the area of Business Excellence, this concept is associated with national quality awards and Business Excellence models. The aim of the paper is to identify the Business Excellence dimensions, on the grounds of comparative analysis of selected national quality award models, including determination of relations between the Business Excellence and Sustainability. Cross-cultural comparison of Business Excellence core values in the analyzed excellence models/national quality awards will be helpful in identification of the Business Excellence dimensions. The main findings of this study are: The basis for achieving Business Excellence is to respect the core principles of TQM (Total Quality Management); Business Excellence dimensions can be identified based on core values; Business Excellence can be characterized through dimensions; there is a relationship between the Business Excellence dimensions and the Sustainability dimensions. This study is based on information that was gathered through an extensive literature review (research publications and research studies (documents) about the national quality awards and Business Excellence models using Internet and research databases (Web of Science, Scopus, EBSCO) and the authors’ own experience. Methods of analysis, comparison, selection, abstraction, induction, deduction, determination, and statistics were used. The paper is organized as follows: the methodology approach; the comparative review of the secondary data on Business Excellence core values in the analyzed models; discussion about the main findings, including the link between the Business Excellence dimensions and Sustainability dimensions.

ACS Style

Miriam Jankalová; Radoslav Jankal. How to Characterize Business Excellence and Determine the Relation between Business Excellence and Sustainability. Sustainability 2020, 12, 6198 .

AMA Style

Miriam Jankalová, Radoslav Jankal. How to Characterize Business Excellence and Determine the Relation between Business Excellence and Sustainability. Sustainability. 2020; 12 (15):6198.

Chicago/Turabian Style

Miriam Jankalová; Radoslav Jankal. 2020. "How to Characterize Business Excellence and Determine the Relation between Business Excellence and Sustainability." Sustainability 12, no. 15: 6198.

Journal article
Published: 30 March 2020 in Entrepreneurship and Sustainability Issues
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ACS Style

Miriam Jankalová; Radoslav Jankal. Self-assessment of the corporate social responsibility in the area of postal company. Entrepreneurship and Sustainability Issues 2020, 7, 1872 -1886.

AMA Style

Miriam Jankalová, Radoslav Jankal. Self-assessment of the corporate social responsibility in the area of postal company. Entrepreneurship and Sustainability Issues. 2020; 7 (3):1872-1886.

Chicago/Turabian Style

Miriam Jankalová; Radoslav Jankal. 2020. "Self-assessment of the corporate social responsibility in the area of postal company." Entrepreneurship and Sustainability Issues 7, no. 3: 1872-1886.

Journal article
Published: 01 January 2020 in Pošta, Telekomunikácie a Elektronický obchod
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Employees are affected by various factors of the working environment. Examples are noise, lighting, microclimate (temperature, airflow and humidity, dustiness, radiant heat). However, these are not the only indicators indicating the quality of the working environment in today's busy times. High workloads with low appreciation, bad atmosphere, ambiguously defined goals and powers accumulate until they gradually transform into a state of complete exhaustion, apathy, dislike, disinterest in society and people. And it is the role of employers to create conditions that ensure employees work in healthy and safe working environment while maintaining the principles of mental, physical and social well-being.

ACS Style

Miriam Jankalová. IMPACT OF EXTERNAL FACTORS ON HEALTH AND WORKING ENVIRONMENT. Pošta, Telekomunikácie a Elektronický obchod 2020, 15, 24 -27.

AMA Style

Miriam Jankalová. IMPACT OF EXTERNAL FACTORS ON HEALTH AND WORKING ENVIRONMENT. Pošta, Telekomunikácie a Elektronický obchod. 2020; 15 (1):24-27.

Chicago/Turabian Style

Miriam Jankalová. 2020. "IMPACT OF EXTERNAL FACTORS ON HEALTH AND WORKING ENVIRONMENT." Pošta, Telekomunikácie a Elektronický obchod 15, no. 1: 24-27.

Journal article
Published: 31 December 2019 in Sustainability
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Sustainability assessments should be based on financial and non-financial indicators. To describe the financial situation of companies and to calculate the actual economic profit of a company, the Economic Value Added methodology appears as a suitable solution. The aim of the paper is to apply the Economic Value Added methodology to real-life corporate data and present the company’s value through a case study. This study is based on information that was gathered through an extensive literature review (research publications and research studies (documents) about sustainability, corporate social responsibility, Sustainable Value concept, and Economic Value Added (EVA) methodology; and the company’s financial statements with notes of the selected company) using Internet and research databases and the author’s own experience. Methods of analysis, comparison, selection, abstraction, induction, deduction, determination, and statistics were used. In addition to the positives, this evaluation method also has negatives, including limitations (problems) in measuring a company’s value.

ACS Style

Miriam Jankalová; Jana Kurotová. Sustainability Assessment Using Economic Value Added. Sustainability 2019, 12, 318 .

AMA Style

Miriam Jankalová, Jana Kurotová. Sustainability Assessment Using Economic Value Added. Sustainability. 2019; 12 (1):318.

Chicago/Turabian Style

Miriam Jankalová; Jana Kurotová. 2019. "Sustainability Assessment Using Economic Value Added." Sustainability 12, no. 1: 318.

Journal article
Published: 01 January 2019 in Pošta, Telekomunikácie a Elektronický obchod
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ACS Style

Miriam Jankalová; University of Zilina; Katarína Blašková. MOŽNOSTI A RIZIKÁ FRANCHISINGOVÉHO PODNIKANIA (NA PRÍKLADE POŠTOVÉHO PODNIKU). Pošta, Telekomunikácie a Elektronický obchod 2019, 14, 18 -24.

AMA Style

Miriam Jankalová, University of Zilina, Katarína Blašková. MOŽNOSTI A RIZIKÁ FRANCHISINGOVÉHO PODNIKANIA (NA PRÍKLADE POŠTOVÉHO PODNIKU). Pošta, Telekomunikácie a Elektronický obchod. 2019; 14 (2):18-24.

Chicago/Turabian Style

Miriam Jankalová; University of Zilina; Katarína Blašková. 2019. "MOŽNOSTI A RIZIKÁ FRANCHISINGOVÉHO PODNIKANIA (NA PRÍKLADE POŠTOVÉHO PODNIKU)." Pošta, Telekomunikácie a Elektronický obchod 14, no. 2: 18-24.

Journal article
Published: 19 October 2018 in Sustainability
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Not every Business Excellence model has an integral approach considering the environmental, economic, and social aspects of sustainability. The aim of the paper is to review the selected Business Excellence Models and to introduce a proposal to improve this type of models as being applicable for the sustainability assessment. The models that were chosen are used as a basis for organisational improvement. The paper is based on information gathered through extensive literature review (research publications, research studies, documents about The Business Excellence Models) using Internet and research databases and the author’s own experience. Methods of analysis, comparison, selection and statistics are to be used. Although the models are based on similar principles, the differences are in the number and structure of the criteria, respectively, sub-criteria and in the sustainability assessment approach. Therefore, as key criteria in the area of self-assessment, we propose seven non-results criteria and criterion results. The proposed Model is discussed with the analysed models, based on the calculation of their mutual distances. The model, which is closest to the proposed model, is The Singapore Business Excellence Framework.

ACS Style

Miriam Jankalová; Radoslav Jankal. Sustainability Assessment According to the Selected Business Excellence Models. Sustainability 2018, 10, 3784 .

AMA Style

Miriam Jankalová, Radoslav Jankal. Sustainability Assessment According to the Selected Business Excellence Models. Sustainability. 2018; 10 (10):3784.

Chicago/Turabian Style

Miriam Jankalová; Radoslav Jankal. 2018. "Sustainability Assessment According to the Selected Business Excellence Models." Sustainability 10, no. 10: 3784.

Journal article
Published: 30 June 2017 in Entrepreneurship and Sustainability Issues
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ACS Style

Miriam Jankalová; Radoslav Jankal. The assessment of corporate social responsibility: approaches analysis. Entrepreneurship and Sustainability Issues 2017, 4, 441 -459.

AMA Style

Miriam Jankalová, Radoslav Jankal. The assessment of corporate social responsibility: approaches analysis. Entrepreneurship and Sustainability Issues. 2017; 4 (4):441-459.

Chicago/Turabian Style

Miriam Jankalová; Radoslav Jankal. 2017. "The assessment of corporate social responsibility: approaches analysis." Entrepreneurship and Sustainability Issues 4, no. 4: 441-459.

Journal article
Published: 04 April 2017 in Acta Oeconomica Pragensia
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ACS Style

Miriam Jankalova; Radoslav Jankal. Monetary Integration in the 1960s. Acta Oeconomica Pragensia 2017, 25, 85 -97.

AMA Style

Miriam Jankalova, Radoslav Jankal. Monetary Integration in the 1960s. Acta Oeconomica Pragensia. 2017; 25 (2):85-97.

Chicago/Turabian Style

Miriam Jankalova; Radoslav Jankal. 2017. "Monetary Integration in the 1960s." Acta Oeconomica Pragensia 25, no. 2: 85-97.

Conference paper
Published: 22 March 2017 in New Trends and Issues Proceedings on Humanities and Social Sciences
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ACS Style

Miriam Jankalova; Radoslav Janka; Radoslav Jankal. Corporate Social Responsibility in the Context of National Awards for Social Responsibility in the Slovakia and Czech Republic. New Trends and Issues Proceedings on Humanities and Social Sciences 2017, 3, 190 -197.

AMA Style

Miriam Jankalova, Radoslav Janka, Radoslav Jankal. Corporate Social Responsibility in the Context of National Awards for Social Responsibility in the Slovakia and Czech Republic. New Trends and Issues Proceedings on Humanities and Social Sciences. 2017; 3 (4):190-197.

Chicago/Turabian Style

Miriam Jankalova; Radoslav Janka; Radoslav Jankal. 2017. "Corporate Social Responsibility in the Context of National Awards for Social Responsibility in the Slovakia and Czech Republic." New Trends and Issues Proceedings on Humanities and Social Sciences 3, no. 4: 190-197.

Journal article
Published: 01 January 2017 in Procedia Engineering
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ACS Style

Lukas Vartiak; Miriam Jankalova. The Business Excellence Assessment. Procedia Engineering 2017, 192, 917 -922.

AMA Style

Lukas Vartiak, Miriam Jankalova. The Business Excellence Assessment. Procedia Engineering. 2017; 192 ():917-922.

Chicago/Turabian Style

Lukas Vartiak; Miriam Jankalova. 2017. "The Business Excellence Assessment." Procedia Engineering 192, no. : 917-922.

Journal article
Published: 21 March 2016 in International Journal of Quality and Service Sciences
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Purpose – A system of fixed defined criteria and indicators that would provide a complex picture of the telephone service provision by a particular company does not exist. The purpose of this paper is to propose a telephone service index which represents one of the possibilities how to solve problems related to the decision-making of a customer regarding the selection of a telecommunication company. Design/methodology/approach – The author has performed a primary research on the sample of 402 respondents from various regions of Slovakia with the aim to determine the rate of importance of criteria and their individual indicators when assessing the telephone service provision. With regard to the nature of the proposal, mathematical-statistical methods and secondary research were applied. Findings – Although the decisive factor of assessment of the telephone service provision by the telecommunication company is the ability of such company to meet and satisfy requirements and needs of customers, indices of situation are indicators of criteria quality, price, availability and individual partial indices. On the grounds of achieved results, the discriminatory function is presented, i.e. the telephone service index, being most suitable for a quantitative assessment of the telephone service provision. Practical/implications – The telephone service index can be applied in the area of regulation; it contributes to the support of effective economic competition to the development of domestic market and to support and taking into account interests of citizens. Social/implications – The index represents a source of information for three subjects operating on the telephone service market (regulatory office, service provider and service user). It provides content, form and method for publishing of different information that provides the users with the access to complete comparable and user-friendly information. Originality/value – It concerns the quantitative assessment of the telephone service provision by means of numerical indicators with differentiated weight. The proposed telephone service index represents a discriminatory function enabling the differentiation of telecommunication companies with regard to quality, price and availability of this service for customers.

ACS Style

Miriam Jankalova. Assessment of the telephone service provision. International Journal of Quality and Service Sciences 2016, 8, 72 -87.

AMA Style

Miriam Jankalova. Assessment of the telephone service provision. International Journal of Quality and Service Sciences. 2016; 8 (1):72-87.

Chicago/Turabian Style

Miriam Jankalova. 2016. "Assessment of the telephone service provision." International Journal of Quality and Service Sciences 8, no. 1: 72-87.

Journal article
Published: 24 February 2016 in Review of European Studies
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The service quality as the object of business excellence measuring is more and more often mentioned with regard to corporate practice, but also at the theoretical level. Universal methods are applied in its evaluation that can aid evaluation systems taking into account the environment of service provision and personal quality of employees. The aim of this paper is to introduce the system of service quality measuring from the perspective of a customer. The paper is divided to following sections: theoretical background, aimed at approaches to define the notion of quality and dimensions of a service quality; research methodology, expert interviews, primary and secondary research and mathematical-statistical methods were applied; results, the outcome is the specification of dimensions of the service quality and the system of quality measuring is presented as a discriminatory function. The proposed index and dimensions and sub-dimensions defined within it form a basis for quantitative assessment of the achieved quality of service. It represents a methodology of creation of a system of service quality measuring; a model of multiple discriminatory analyse which enables the measuring of service quality through sub-dimensions with differentiated weight; a basis for creating an economic-statistical model of quantitative measuring of information.

ACS Style

Miriam Jankalová. Service Quality—Object of Business Excellence Measuring. Review of European Studies 2016, 8, 71 .

AMA Style

Miriam Jankalová. Service Quality—Object of Business Excellence Measuring. Review of European Studies. 2016; 8 (2):71.

Chicago/Turabian Style

Miriam Jankalová. 2016. "Service Quality—Object of Business Excellence Measuring." Review of European Studies 8, no. 2: 71.

Journal article
Published: 01 January 2016 in Procedia Economics and Finance
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The evaluation of corporate social responsibility (CSR) becomes the problem. The practice demonstrates that currently there are methods, standards and initiatives that allow evaluating this state. The question is which approach is the right one, because his choice may depend from the findings “whom and to what purpose the evaluation serves”, from the object and subject of the evaluation, as well as from the knowledge of current trends in the evaluation. The aim of this paper, based on an analysis, is to identify appropriate approach to evaluating the CSR of the company. The CSR concept is closely connected with ethical, environmental and social audit, sustainable development, management, philanthropy and various forms of donation. De facto, CSR offers a set of principles and values on which is possible to build a more cohesive society and to establish the transition to a sustainable economic system.

ACS Style

Miriam Jankalova. Approaches to the Evaluation of Corporate Social Responsibility. Procedia Economics and Finance 2016, 39, 580 -587.

AMA Style

Miriam Jankalova. Approaches to the Evaluation of Corporate Social Responsibility. Procedia Economics and Finance. 2016; 39 ():580-587.

Chicago/Turabian Style

Miriam Jankalova. 2016. "Approaches to the Evaluation of Corporate Social Responsibility." Procedia Economics and Finance 39, no. : 580-587.

Journal article
Published: 01 January 2016 in Procedia Economics and Finance
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If companies wish to succeed on the markets with strong competitive pressure, they have to focus their attention not only to make a profit, or increase market share, but also to increase protection of the environment, and help the local community. The aim of the paper is to point out the possibility of applying The EFQM Excellence Model in assessing the level of CSR. Results are based on information gathered through extensive literature review using internet and research databases and the author's own experience. It can be concluded that The EFQM Excellence Model underwent and is undergoing constant changes, individual areas and criteria serving for the overall assessment are being changed and amended.

ACS Style

Radoslav Jankal; Miriam Jankalova. The Application of The EFQM Excellence Model by the Evaluation of Corporate Social Responsibility Activities of Companies. Procedia Economics and Finance 2016, 39, 660 -667.

AMA Style

Radoslav Jankal, Miriam Jankalova. The Application of The EFQM Excellence Model by the Evaluation of Corporate Social Responsibility Activities of Companies. Procedia Economics and Finance. 2016; 39 ():660-667.

Chicago/Turabian Style

Radoslav Jankal; Miriam Jankalova. 2016. "The Application of The EFQM Excellence Model by the Evaluation of Corporate Social Responsibility Activities of Companies." Procedia Economics and Finance 39, no. : 660-667.

Book chapter
Published: 01 January 2015 in Management of Network Organizations
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A network enterprise is currently found in an environment of global hyper-competition with growing uncertainty, discontinuity, chaos and paradox. This means that something special is required to provide added value. It is understood in the way in which an enterprise is de facto successful, extraordinary and has achieved the status of Business Excellence. Empirical evidence reveals that there are currently methods enabling the assessment of the status of Business Excellence, to which companies aspire to achieve. The question is which of those methods is the right one, as its choice depends mainly on the degree of its usability for the needs of the complex assessment of an enterprise, on the determination of “whom and to what purpose the assessment serves”, on the object and subject of the assessment, as well as on knowledge of current trends in the assessment of Business Excellence status. It is for this reason that many enterprises have understood that application of universal methods in the current competitive environment is somewhat hazardous in practical terms. Just as every person is an individual, so every enterprise is unique and is characterized by individual needs, wishes and the environment. The aim of this contribution is to determine whether there is any method (tool, technique), by means of which it would be possible to assess the achieved status of Business Excellence, taking into account constant changes in the global business environment. The partial aim is the characterization of the Business Excellence concept, including individual methods (tools, techniques) currently used for assessing its status.

ACS Style

Miriam Jankalova. The Evaluation of Business Excellence Within Network Enterprises. Management of Network Organizations 2015, 153 -167.

AMA Style

Miriam Jankalova. The Evaluation of Business Excellence Within Network Enterprises. Management of Network Organizations. 2015; ():153-167.

Chicago/Turabian Style

Miriam Jankalova. 2015. "The Evaluation of Business Excellence Within Network Enterprises." Management of Network Organizations , no. : 153-167.

Journal article
Published: 01 February 2014 in Procedia - Social and Behavioral Sciences
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University teachers are unique group of the employees working society-widely in each State. Improving the quality of university education, it is extremely important to pay attention to the definition of key personality competences that teachers should have and that would convey to their students through an effect of being conformed to. Purpose of study is to analyze and define the key personality competences of the university teachers, in conditions of the University of Žilina, Slovakia. The study presents the results of a sociological interview: through using a form of 3 controlled interviews with 27 teachers, we define the crucial personality competences of the teacher. In addition, the results of this qualitative searching we undergone to a quantitative survey – in the form of a questionnaire survey (which included 395 university students) were surveyed, how these competences should be defined from the viewpoint of the teacher and viewpoint of the students; we also surveyed what weight was assigned by students to the teachers’ personality competencies defined in previous qualitative research. The most significant conclusions of the research and all study consist in a definition of four clusters of the competence profile of teachers. These ones represent a unique breakthrough of the teacher's personal competences aimed at teacher oneself, i.e. self-reflecting, self-renewing, self- motivating, and self-developing personality competences, and the personality competences focusing on the others – students, i.e. inter-reflecting, inter-renewing, inter-motivating, and inter-developing competences

ACS Style

Martina Blašková; Rudolf Blaško; Miriam Jankalova; Radoslav Jankal. Key Personality Competences of University Teacher: Comparison of Requirements Defined by Teachers and/Versus Defined by Students. Procedia - Social and Behavioral Sciences 2014, 114, 466 -475.

AMA Style

Martina Blašková, Rudolf Blaško, Miriam Jankalova, Radoslav Jankal. Key Personality Competences of University Teacher: Comparison of Requirements Defined by Teachers and/Versus Defined by Students. Procedia - Social and Behavioral Sciences. 2014; 114 ():466-475.

Chicago/Turabian Style

Martina Blašková; Rudolf Blaško; Miriam Jankalova; Radoslav Jankal. 2014. "Key Personality Competences of University Teacher: Comparison of Requirements Defined by Teachers and/Versus Defined by Students." Procedia - Social and Behavioral Sciences 114, no. : 466-475.

Journal article
Published: 01 January 2014 in Procedia - Social and Behavioral Sciences
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ACS Style

Miriam Jankalová. Methodical Basis of the Business Excellence Status Assessment. Procedia - Social and Behavioral Sciences 2014, 109, 546 -551.

AMA Style

Miriam Jankalová. Methodical Basis of the Business Excellence Status Assessment. Procedia - Social and Behavioral Sciences. 2014; 109 ():546-551.

Chicago/Turabian Style

Miriam Jankalová. 2014. "Methodical Basis of the Business Excellence Status Assessment." Procedia - Social and Behavioral Sciences 109, no. : 546-551.

Journal article
Published: 01 January 2014 in Procedia - Social and Behavioral Sciences
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The current environment puts an increasing emphasis on increasing the quality of university education. It is also connected with the growth of requirements placed on the profession of a university employee that also include a strong ethical aspect. The implementers of the project Development of culture quality at the University of Zilina (ZU) based on European standards of higher education (DEQUA), whose output is to set up the basic rules of academic ethics in the environment of the University of Zilina in the form of a code of ethics, are aware of this fact. As foundation for creation of employee code the Code of Ethics of University Employees was used, whose observance is declared by ZU; however, it only has a formal character, it is not a binding norm in the environment of ZU, whose failure to comply with would be sanctioned. The purpose of adopting this document (Code of Ethics) was supported also by the results of organised workshops and surveys within the DEQUA project

ACS Style

Miriam Jankalova; Radoslav Jankal; Martina Blašková; Rudolf Blaško. Academic Ethics in Conditions of the University of Zilina. Procedia - Social and Behavioral Sciences 2014, 110, 568 -576.

AMA Style

Miriam Jankalova, Radoslav Jankal, Martina Blašková, Rudolf Blaško. Academic Ethics in Conditions of the University of Zilina. Procedia - Social and Behavioral Sciences. 2014; 110 ():568-576.

Chicago/Turabian Style

Miriam Jankalova; Radoslav Jankal; Martina Blašková; Rudolf Blaško. 2014. "Academic Ethics in Conditions of the University of Zilina." Procedia - Social and Behavioral Sciences 110, no. : 568-576.

Journal article
Published: 28 June 2013 in Procedia - Social and Behavioral Sciences
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Peters and Waterman have started already in the eighties the stage of identifying factors determining the success rate of a business company. The aim of this article is to analyse and select concepts based on defining factors of a business company success rate suitable for achieving the excellence of business subjects. The focus is put to examination and assessment of su ccess rate factors of business subjects in the Slovak Republic including a general description of concepts based on defining factors for success rate of a business company. The application of primary and secondary research methods showed that success rate factor s do not lie in monetary values but in non-measureable factors reflecting the rate of innovations, satisfaction of employees and customers and the rate of company liability to the society and so on.

ACS Style

Miriam Jankalová. Conceptions Based on Definition of Business Factors of Successfulness for the Support of Reaching the Excellence of Enterprise Subjects. Procedia - Social and Behavioral Sciences 2013, 81, 531 -535.

AMA Style

Miriam Jankalová. Conceptions Based on Definition of Business Factors of Successfulness for the Support of Reaching the Excellence of Enterprise Subjects. Procedia - Social and Behavioral Sciences. 2013; 81 ():531-535.

Chicago/Turabian Style

Miriam Jankalová. 2013. "Conceptions Based on Definition of Business Factors of Successfulness for the Support of Reaching the Excellence of Enterprise Subjects." Procedia - Social and Behavioral Sciences 81, no. : 531-535.

Journal article
Published: 01 October 2012 in Procedia - Social and Behavioral Sciences
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ACS Style

Miriam Jankalová. Business Excellence Evaluation as the Reaction on Changes in Global Business Environment. Procedia - Social and Behavioral Sciences 2012, 62, 1056 -1060.

AMA Style

Miriam Jankalová. Business Excellence Evaluation as the Reaction on Changes in Global Business Environment. Procedia - Social and Behavioral Sciences. 2012; 62 ():1056-1060.

Chicago/Turabian Style

Miriam Jankalová. 2012. "Business Excellence Evaluation as the Reaction on Changes in Global Business Environment." Procedia - Social and Behavioral Sciences 62, no. : 1056-1060.