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The present paper explores the effectiveness of the implementation and use of information and communication technologies (ICT) in the public sector, with a specific focus on the role of social media in improving both public decision-making processes and the quality of public services. We sought to deepen knowledge on this issue by disseminating structured questionnaires to Italian public servants, questioning them about the potentialities and criticalities of social media use in the public sector. Logistic regression analysis was used to analyse the data. The paper has two main goals. First, we aim to explore public servants' evaluation of social media's impact on public decision-making processes. Second, we are interested in understanding the main socio-demographic variables affecting public servants' perceptions about the importance of social media in these processes. This paper enriches the literature on public sector use of ICT and advances topical discussion on organizational change and decision-making processes in public administrations. In so doing, the paper reveals interesting practical and policy implications by highlighting the key aspects affecting social media's effectiveness and usefulness in the decision-making process and its impact on the public services delivered to the citizenry.
Lucio Todisco; Andrea Tomo; Paolo Canonico; Gianluigi Mangia; Pasquale Sarnacchiaro. Exploring social media usage in the public sector: Public employees' perceptions of ICT's usefulness in delivering value added. Socio-Economic Planning Sciences 2020, 73, 100858 .
AMA StyleLucio Todisco, Andrea Tomo, Paolo Canonico, Gianluigi Mangia, Pasquale Sarnacchiaro. Exploring social media usage in the public sector: Public employees' perceptions of ICT's usefulness in delivering value added. Socio-Economic Planning Sciences. 2020; 73 ():100858.
Chicago/Turabian StyleLucio Todisco; Andrea Tomo; Paolo Canonico; Gianluigi Mangia; Pasquale Sarnacchiaro. 2020. "Exploring social media usage in the public sector: Public employees' perceptions of ICT's usefulness in delivering value added." Socio-Economic Planning Sciences 73, no. : 100858.
The purpose of this paper is to explore whether a pro-social motivation called user orientation (UO), which aims at helping specific others, may affect performance of public sector employees in addition to public service motivation (PSM), and whether any personal, and/or contextual factors affect this relationship (age, tenure, role, and context). Utilizing cross-sectional survey data obtained from 618 Italian public teachers, PLS-structural equation modeling is used to investigate the relationship between PSM, UO, and performance, along with the moderating effects of individual/contextual factors. Findings show positive relationships between the two levers (PSM/UO) and individual performance (IP), depending on job and organizational tenure, role, and the social environment of the areas the schools are located in. There might be problems related to causal inference and common method variance, due to the use of the cross-sectional self-reported data. Managers should be aware of the crucial role UO and PSM play in order to improve IP in contexts where there is direct contact with the service beneficiaries. The paper contributes to a clearer understanding of which motives are involved in the process that leads public service employees to enhance their performance.
Raffaela Palma; Alessandro Hinna; Gianluigi Mangia. Improvement of individual performance in the public sector. Evidence-based HRM: a Global Forum for Empirical Scholarship 2017, 5, 344 -360.
AMA StyleRaffaela Palma, Alessandro Hinna, Gianluigi Mangia. Improvement of individual performance in the public sector. Evidence-based HRM: a Global Forum for Empirical Scholarship. 2017; 5 (3):344-360.
Chicago/Turabian StyleRaffaela Palma; Alessandro Hinna; Gianluigi Mangia. 2017. "Improvement of individual performance in the public sector." Evidence-based HRM: a Global Forum for Empirical Scholarship 5, no. 3: 344-360.