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This article begins with the view that the research of accessible tourism should not only find justification for increasing demand but also have the ultimate purpose of seeking justice for an equitable society. To this end, prior research on accessible tourism is theoretically outlined, and the concepts, causes, and aspects of disability discrimination are considered. In addition, cases of discrimination of customers with disabilities in the tourism and hospitality industries are investigated by an ethnographic approach. The findings are categorized into seven sections, depending on the type of lack of understanding of customers with disabilities. In other words, service providers have a stereotypical view that customers with disabilities have similar attributes, and they also fail to free customers with disabilities from the prejudice of customers with nondisabilities, who may generalize the group with disabilities with a negative and hostile attitude. Additionally, tourist attractions, lodging, and dining infrastructure have caused a stigma that lowers the activities of customers with disabilities to bystanders or makes customers with disabilities more recognized as a social protection target rather than members of society. Therefore, marketing implications can be discussed in terms of physical facilities and human services at the key points where discrimination against customers with disabilities occurs, as can be seen from the results of this study.
Jee-Eun Lim. Understanding the Discrimination Experienced by Customers with Disabilities in the Tourism and Hospitality Industry: The Case of Seoul in South Korea. Sustainability 2020, 12, 7328 .
AMA StyleJee-Eun Lim. Understanding the Discrimination Experienced by Customers with Disabilities in the Tourism and Hospitality Industry: The Case of Seoul in South Korea. Sustainability. 2020; 12 (18):7328.
Chicago/Turabian StyleJee-Eun Lim. 2020. "Understanding the Discrimination Experienced by Customers with Disabilities in the Tourism and Hospitality Industry: The Case of Seoul in South Korea." Sustainability 12, no. 18: 7328.
Many people have lived in tourist destinations even before such areas became well known, and will continue to live in these areas whether tourism is successful or not. This study explores residents’ subjective thoughts and perspectives by using a phenomenological methodology. Phenomenology is a theory that seek to understand an individual’s recognition of their own subjectivity rather than explaining objective factors about an individual. We collected data from interviews with 13 residents of Bulguk-dong Gyeongju City, which has long experienced the ups and downs of being a tourist destination. The phenomenological results were expressed as three themes: (1) Being a resident with an inevitable choice, (2) the meaning of tourism in the lived experience as a resident, (3) the formation of conflicts. In conclusion, the lived experience of the residents at the tourist destination is considered “a route for individuals to protect themselves within an ever-changing social structure”. From this perspective, the tourism industry must have multilateral and detailed information about residents, and not just assume that the residents have either a positive or negative attitude towards tourism development.
Jee-Eun Lim; Hyung Ryong Lee. Living as Residents in a Tourist Destination: A Phenomenological Approach. Sustainability 2020, 12, 1836 .
AMA StyleJee-Eun Lim, Hyung Ryong Lee. Living as Residents in a Tourist Destination: A Phenomenological Approach. Sustainability. 2020; 12 (5):1836.
Chicago/Turabian StyleJee-Eun Lim; Hyung Ryong Lee. 2020. "Living as Residents in a Tourist Destination: A Phenomenological Approach." Sustainability 12, no. 5: 1836.