This page has only limited features, please log in for full access.

Prof. Kisang Ryu
Sejong University, Seoul, South Korea

Basic Info


Research Keywords & Expertise

0 Customer Satisfaction
0 Restaurant
0 Restaurant Management
0 Restaurant Marketing
0 Physical environments

Fingerprints

Restaurant
Customer Satisfaction

Honors and Awards

The user has no records in this section


Career Timeline

The user has no records in this section.


Short Biography

The user biography is not available.
Following
Followers
Co Authors
The list of users this user is following is empty.
Following: 0 users

Feed

Journal article
Published: 25 August 2021 in Sustainability
Reads 0
Downloads 0

This study explored the structural relationships among the physical environment, employee performance, and diners’ emotional states, satisfaction, and behavioral intentions, applying the Mehrabian–Russell’s theoretical framework in upscale restaurants. Empirical data were collected from 275 upscale restaurant patrons. The results showed that both intangible (employee service) and tangible (physical environment) factors have significant impacts on diners’ emotional responses (pleasure and arousal), and these emotional responses affect customer satisfaction and behavioral intentions. This study found that the physical environment exerted a greater impact on arousal than employee behavior while employee behavior had a greater impact on pleasure than physical environment. In addition, arousal was found to have a positive influence on pleasure. We discussed managerial and theoretical implications based on these findings.

ACS Style

Kisang Ryu; Hyun Jeong Kim; Hwangyu Lee; Bongheon Kwon. Relative Effects of Physical Environment and Employee Performance on Customers’ Emotions, Satisfaction, and Behavioral Intentions in Upscale Restaurants. Sustainability 2021, 13, 9549 .

AMA Style

Kisang Ryu, Hyun Jeong Kim, Hwangyu Lee, Bongheon Kwon. Relative Effects of Physical Environment and Employee Performance on Customers’ Emotions, Satisfaction, and Behavioral Intentions in Upscale Restaurants. Sustainability. 2021; 13 (17):9549.

Chicago/Turabian Style

Kisang Ryu; Hyun Jeong Kim; Hwangyu Lee; Bongheon Kwon. 2021. "Relative Effects of Physical Environment and Employee Performance on Customers’ Emotions, Satisfaction, and Behavioral Intentions in Upscale Restaurants." Sustainability 13, no. 17: 9549.

Journal article
Published: 15 July 2021 in Journal of Hospitality Marketing & Management
Reads 0
Downloads 0

This study investigates the effect of hotel website quality, social presence, affective commitment, and e-trust on travelers’ online hotel booking intentions. Smart-PLS software was applied to test the hypotheses. The results of this study explain how hotel website quality, social presence, affective commitment, and e-trust have a significant relationship with online hotel booking intentions. This study identifies how hotel website quality is a critical driver in developing affective commitment, e-trust, and online hotel booking intentions. Travelers who enjoy the social experience with the hotel website platform are more motivated to book a room at that hotel. This study confirms the vital role of social presence in enhancing e-trust and online hotel booking intentions and provides evidence of the importance of the holistic model in understanding travelers’ decision-making processes, especially when booking a hotel room.

ACS Style

Muslim Amin; Kisang Ryu; Cihan Cobanoglu; Ahmad Nizam. Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust. Journal of Hospitality Marketing & Management 2021, 1 -26.

AMA Style

Muslim Amin, Kisang Ryu, Cihan Cobanoglu, Ahmad Nizam. Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust. Journal of Hospitality Marketing & Management. 2021; ():1-26.

Chicago/Turabian Style

Muslim Amin; Kisang Ryu; Cihan Cobanoglu; Ahmad Nizam. 2021. "Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust." Journal of Hospitality Marketing & Management , no. : 1-26.

Journal article
Published: 21 May 2021 in International Journal of Hospitality Management
Reads 0
Downloads 0

A service employee’s active listening plays a crucial role in restoring a damaged customer relationship. However, previous studies reveal little about how listening to customer complaints operates in recovering a service failure. The purpose of this research is to explore when and why the employee’s active listening has a positive influence on customer response. We define active listening as (1) listening to customers’ concerns before apologizing and (2) verbally acknowledging them. Using scenario-based experiments, we demonstrate that active listening improves customer satisfaction, which in turn increases tip size (Study 1). Moreover, we find that active listening fosters customers’ perceptions of preferential treatment, which lead to greater customer satisfaction (Study 2). Yet, such positive effects of active listening diminish when customers are unexpectedly offered a complimentary service such as a room upgrade. The implications for academic researchers and marketing managers are discussed.

ACS Style

Kyeong Sam Min; Jae Min Jung; Kisang Ryu. Listen to their heart: Why does active listening enhance customer satisfaction after a service failure? International Journal of Hospitality Management 2021, 96, 102956 .

AMA Style

Kyeong Sam Min, Jae Min Jung, Kisang Ryu. Listen to their heart: Why does active listening enhance customer satisfaction after a service failure? International Journal of Hospitality Management. 2021; 96 ():102956.

Chicago/Turabian Style

Kyeong Sam Min; Jae Min Jung; Kisang Ryu. 2021. "Listen to their heart: Why does active listening enhance customer satisfaction after a service failure?" International Journal of Hospitality Management 96, no. : 102956.

Journal article
Published: 14 May 2021 in Journal of Cleaner Production
Reads 0
Downloads 0

This study examines the role of green human resource management practices towards the environmental performance of green hotels in Malaysia. It also investigates the mediating effect of green intellectual capital and pro-environmental behavior. The target population consisted of employees of green hotels in Malaysia. Data collected using a survey questionnaire from 374 employees was subjected to PLS-SEM for analysis. The finding that green human resource practices (green training & development and green discipline management) are significant predictors for green intellectual capital further contributes positively towards pro-environmental behavior. Findings also proved that employees’ pro-environmental behavior plays a significant role to enhance the environmental performance of hotels. Moreover, it is shown that green human resource management practices indirectly contribute to environmental performance through green intellectual capital and pro-environmental behaviors. This study is one of the few attempts to integrate the green human resource management practices with green intellectual capital and pro-environmental behaviors in the domain of environmental management. It explicitly contributes towards a new line of research to understand the crucial role of green human resource practices to improve the environmental performance of hotels. The study findings have postulated green training and development as a key practice to build intellectual capital and foster pro-environmental behaviors. It can facilitate managers in their effort to build the intellectual capital that facilitates to generate pro-environmental behaviors. In order to cope with the rising environmental concerns of the hotel industry, the present study suggests that managers should maintain green discipline by punishing or fining employees for not observing the environmental policy of hotels.

ACS Style

Qasim Ali Nisar; Shahbaz Haider; Faizan Ali; Samia Jamshed; Kisang Ryu; Sonaina Saif Gill. Green human resource management practices and environmental performance in Malaysian green hotels: The role of green intellectual capital and pro-environmental behavior. Journal of Cleaner Production 2021, 311, 127504 .

AMA Style

Qasim Ali Nisar, Shahbaz Haider, Faizan Ali, Samia Jamshed, Kisang Ryu, Sonaina Saif Gill. Green human resource management practices and environmental performance in Malaysian green hotels: The role of green intellectual capital and pro-environmental behavior. Journal of Cleaner Production. 2021; 311 ():127504.

Chicago/Turabian Style

Qasim Ali Nisar; Shahbaz Haider; Faizan Ali; Samia Jamshed; Kisang Ryu; Sonaina Saif Gill. 2021. "Green human resource management practices and environmental performance in Malaysian green hotels: The role of green intellectual capital and pro-environmental behavior." Journal of Cleaner Production 311, no. : 127504.

Journal article
Published: 18 January 2021 in Sustainability
Reads 0
Downloads 0

The purpose of this study is to examine four characteristics of social media content and their effects on restaurant patrons. The characteristics we examine in our study are authenticity, consensus, usefulness, and aesthetics. More specifically, the study investigates how content characteristics influence consumers’ cognition-based and affect-based attitudes toward the message, which, in turn, influence brand attitude and behavioral intentions. Data were collected from 376 respondents who had frequented restaurants on a regular basis and used social media networks for at least one year. Structural equation modeling with AMOS 22.0 was used to analyze the data. The most important content characteristic that influences both cognition-based attitude and affect-based attitude is usefulness. All three other content characteristics (authenticity, consensus, and aesthetics) are also found to have a significant impact on either cognition-based or affect-based attitudes. While both cognition-based and affect-based attitudes have a significant effect on brand attitude, the effect of affect-based attitude is fully mediated by brand attitude in influencing behavioral intentions. The mediating role of brand attitude is also examined.

ACS Style

June-Hyuk Kwon; Sally Kim; Yong-Ki Lee; Kisang Ryu. Characteristics of Social Media Content and Their Effects on Restaurant Patrons. Sustainability 2021, 13, 907 .

AMA Style

June-Hyuk Kwon, Sally Kim, Yong-Ki Lee, Kisang Ryu. Characteristics of Social Media Content and Their Effects on Restaurant Patrons. Sustainability. 2021; 13 (2):907.

Chicago/Turabian Style

June-Hyuk Kwon; Sally Kim; Yong-Ki Lee; Kisang Ryu. 2021. "Characteristics of Social Media Content and Their Effects on Restaurant Patrons." Sustainability 13, no. 2: 907.

Research article
Published: 07 January 2021 in The Service Industries Journal
Reads 0
Downloads 0

Several hospitality brands changed their logos to reinforce the importance of social distancing in reducing the risk of virus infection. Since social distancing is a polarizing topic, this research intends to understand consumers’ attitudes towards social distancing and their response to branding change by hospitality brands. Study 1 creates and validates a multiple-item scale to examine consumers’ attitudes towards social distancing, which is then adopted for two subsequent studies. Study 2 tests consumers’ awareness and perceived brand anthropomorphism during a sensitive situation like a global pandemic and the impact of perceived brand anthropomorphism on brand love and brand defense. Study 3 tests the proposed model in study 2 across two customer segments, i.e. those in favor of social distancing and its effectiveness and those against it. Results indicate that brand anthropomorphism and brand love have a significantly positive impact on brand defense. Additionally, these relationships differ for consumers who favor or oppose social distancing. Our research contributes to the hospitality branding literature by studying relatively understudied branding constructs in an unprecedented context and offers insights for hospitality branding and marketing managers.

ACS Style

Faizan Ali; Seden Dogan; Muslim Amin; Kashif Hussain; Kisang Ryu. Brand anthropomorphism, love and defense: does attitude towards social distancing matter? The Service Industries Journal 2021, 41, 58 -83.

AMA Style

Faizan Ali, Seden Dogan, Muslim Amin, Kashif Hussain, Kisang Ryu. Brand anthropomorphism, love and defense: does attitude towards social distancing matter? The Service Industries Journal. 2021; 41 (1-2):58-83.

Chicago/Turabian Style

Faizan Ali; Seden Dogan; Muslim Amin; Kashif Hussain; Kisang Ryu. 2021. "Brand anthropomorphism, love and defense: does attitude towards social distancing matter?" The Service Industries Journal 41, no. 1-2: 58-83.

Journal article
Published: 14 December 2020 in International Journal of Hospitality Management
Reads 0
Downloads 0

This study details how psychological, financial, and social factors shape employee deviant interpersonal behaviors during a pandemic. Data were collected with a survey of 372 front-line employees of hotels and analyzed with PLS-SEM. The findings showed social disconnectedness and perceived risk of unemployment leads to perceived isolation, which further creates depression in employees. The findings also showed that depression is positively related to employee deviance. Financial strain is a major cause of perceived isolation, depression, and deviant behaviors among front-line employees. Results also proved that social support reduces fear of isolation, depression, and employee deviance. This study provides guidelines that hotels need to understand the psychological stance of employees and design policies to overcome employee perceived fears and psychological disorders.

ACS Style

Qasim Ali Nisar; Shahbaz Haider; Faizan Ali; Shumaila Naz; Kisang Ryu. Depletion of psychological, financial, and social resources in the hospitality sector during the pandemic. International Journal of Hospitality Management 2020, 93, 102794 -102794.

AMA Style

Qasim Ali Nisar, Shahbaz Haider, Faizan Ali, Shumaila Naz, Kisang Ryu. Depletion of psychological, financial, and social resources in the hospitality sector during the pandemic. International Journal of Hospitality Management. 2020; 93 ():102794-102794.

Chicago/Turabian Style

Qasim Ali Nisar; Shahbaz Haider; Faizan Ali; Shumaila Naz; Kisang Ryu. 2020. "Depletion of psychological, financial, and social resources in the hospitality sector during the pandemic." International Journal of Hospitality Management 93, no. : 102794-102794.

Research article
Published: 13 December 2020 in Journal of Quality Assurance in Hospitality & Tourism
Reads 0
Downloads 0

The objective of this study is to investigate the effect of shopping mall attributes in predicting tourist shopping satisfaction and behavioral intentions. More specifically, to test the different perceptions of generation X and Y on the relationship between shopping mall attributes, tourist shopping satisfaction and behavioral intentions. A systematic random sampling technique is used in this study. Six hundred questionnaires are distributed to target respondents, of which only 282 samples are returned, yielding a 47% response rate. The results indicate that shopping mall attributes play an essential role in predicting tourist shopping satisfaction and behavioral intentions. Moreover, tourist shopping satisfaction has a significant relationship with behavioral intentions such as repurchase intention, loyalty, and desire to stay longer at shopping malls. To maintain the relationship with shoppers, shopping malls must continuously improve their service to increase tourist shopping satisfaction and behavioral intentions. Tourists who are more interested in shopping prefer to stay longer and express willingness to return regularly to the shopping mall than tourists who are less interested in shopping. A better understanding of shopping mall attributes in predicting tourist shopping satisfaction is critical for the successful and sustainable shopping tourism industry. It may help mall managers and retailers in building retail strategies to encourage repurchase intention, loyalty, and desire to stay longer at the shopping malls.

ACS Style

Muslim Amin; Kisang Ryu; Cihan Cobanoglu; Sajad Rezaei; Myrna Mawar Wulan. Examining the Effect of Shopping Mall Attributes in Predicting Tourist Shopping Satisfaction and Behavioral Intentions: Variation across Generation X and Y. Journal of Quality Assurance in Hospitality & Tourism 2020, 22, 367 -394.

AMA Style

Muslim Amin, Kisang Ryu, Cihan Cobanoglu, Sajad Rezaei, Myrna Mawar Wulan. Examining the Effect of Shopping Mall Attributes in Predicting Tourist Shopping Satisfaction and Behavioral Intentions: Variation across Generation X and Y. Journal of Quality Assurance in Hospitality & Tourism. 2020; 22 (3):367-394.

Chicago/Turabian Style

Muslim Amin; Kisang Ryu; Cihan Cobanoglu; Sajad Rezaei; Myrna Mawar Wulan. 2020. "Examining the Effect of Shopping Mall Attributes in Predicting Tourist Shopping Satisfaction and Behavioral Intentions: Variation across Generation X and Y." Journal of Quality Assurance in Hospitality & Tourism 22, no. 3: 367-394.

Research article
Published: 01 September 2020 in Journal of Travel & Tourism Marketing
Reads 0
Downloads 0

This study examines which honeymoon quality dimensions contribute significantly to fulfilling fantasy and determining whether a realized fantasy enhances the relational value of honeymoon tourists. This study used Phuket, Thailand, as the study context and adopts a mixed-methods approach. The empirical validation of multidimensional qualities leads to a seven-factor structure. The structural model indicates that honeymoon service providers, honeymooner privileges, accessibility, honeymoon accommodation, and local tour product contribute to honeymoon tourist fantasy, subsequently increasing destination relational value. This study enriches the current body of honeymoon tourism literature and offers implications for tourism scholars and industry practitioners.

ACS Style

Pipatpong Fakfare; Jin-Soo Lee; Kisang Ryu. Examining honeymoon tourist behavior: multidimensional quality, fantasy, and destination relational value. Journal of Travel & Tourism Marketing 2020, 37, 836 -853.

AMA Style

Pipatpong Fakfare, Jin-Soo Lee, Kisang Ryu. Examining honeymoon tourist behavior: multidimensional quality, fantasy, and destination relational value. Journal of Travel & Tourism Marketing. 2020; 37 (7):836-853.

Chicago/Turabian Style

Pipatpong Fakfare; Jin-Soo Lee; Kisang Ryu. 2020. "Examining honeymoon tourist behavior: multidimensional quality, fantasy, and destination relational value." Journal of Travel & Tourism Marketing 37, no. 7: 836-853.

Article
Published: 05 June 2020 in Marketing Letters
Reads 0
Downloads 0

When there is a service failure, it is often believed that employees should immediately apologize to customers before hearing their complaints. However, we argue that in certain situations, an employee can recover from a service failure more effectively if the employee apologizes after hearing customer complaints. A simple change in the sequential order of apologizing and listening to complaints can significantly impact customer satisfaction. We propose that customer satisfaction increases if an employee’s apology timing is matched with customers’ expectation to interact with the employee in the future. Across two studies, we consistently report that a responsive apology (i.e., listen-and-then-apologize) outperforms a preemptive apology (i.e., apologize-and-then-listen) when customers’ interaction expectation is high. In contrast, the effectiveness of the responsive apology is weaker and even reversed when their interaction expectation is low. We also examine a boundary condition and a potential process likely responsible for this apology time sequence effect.

ACS Style

Kyeong Sam Min; Jae Min Jung; Kisang Ryu; Curtis Haugtvedt; Sathiadev Mahesh; John Overton. Timing of apology after service failure: the moderating role of future interaction expectation on customer satisfaction. Marketing Letters 2020, 31, 217 -230.

AMA Style

Kyeong Sam Min, Jae Min Jung, Kisang Ryu, Curtis Haugtvedt, Sathiadev Mahesh, John Overton. Timing of apology after service failure: the moderating role of future interaction expectation on customer satisfaction. Marketing Letters. 2020; 31 (2-3):217-230.

Chicago/Turabian Style

Kyeong Sam Min; Jae Min Jung; Kisang Ryu; Curtis Haugtvedt; Sathiadev Mahesh; John Overton. 2020. "Timing of apology after service failure: the moderating role of future interaction expectation on customer satisfaction." Marketing Letters 31, no. 2-3: 217-230.

Journal article
Published: 14 March 2020 in Sustainability
Reads 0
Downloads 0

Online consumer complaints are closely related to business reputation and elicit managers’ persistent efforts. However, service providers in the sharing economy (SE) lack the skills to communicate with consumers because most are informal or nonprofessional property owners. This research aims to examine the relationship between service providers’ responses and prospective consumers’ perceived helpfulness in the SE by using bed and breakfasts (B&B) as the sample. Response length and voice are adopted to measure the content quality of B&B’s response to an online complaint. Three types of voices (defensive, formalistic, and accommodative) are identified by analyzing service providers’ responses to negative reviews, among which the accommodative voice with empathic statements is the most effective. An inverted-U curve relationship between response length and helpfulness votes is verified based on cognitive load theory. Moreover, interactive effects between response length, review length, and images are also examined. This study suggests the investigation of online reviews from comprehensive perspectives, as well as the adoption of personalized strategies by SE practitioners to respond to consumer complaints.

ACS Style

Wenlong Liu; Rongrong Ji; Chen (Peter) Nian; Kisang Ryu. Identifying the Types and Impact of Service Provider’s Responses to Online Negative Reviews in the Sharing Economy: Evidence from B&Bs in China. Sustainability 2020, 12, 2285 .

AMA Style

Wenlong Liu, Rongrong Ji, Chen (Peter) Nian, Kisang Ryu. Identifying the Types and Impact of Service Provider’s Responses to Online Negative Reviews in the Sharing Economy: Evidence from B&Bs in China. Sustainability. 2020; 12 (6):2285.

Chicago/Turabian Style

Wenlong Liu; Rongrong Ji; Chen (Peter) Nian; Kisang Ryu. 2020. "Identifying the Types and Impact of Service Provider’s Responses to Online Negative Reviews in the Sharing Economy: Evidence from B&Bs in China." Sustainability 12, no. 6: 2285.

Articles
Published: 17 December 2019 in Journal of Travel & Tourism Marketing
Reads 0
Downloads 0

This study intended to explore the role of residents’ participation on their perceived benefits of endogenous rural tourism project in Kumbalangi in Kerala, India. Using data collected from registered voters in Kumbalangi, the study revealed that that participation in the planning phase was a significant factor of participation in the implementation phase. The finding also showed that resident participation in the implementation phase significantly influenced resident’s perceived benefits of rural tourism development in infrastructure, income, quality of life, and culture. Many practical implications are further discussed to encourage resident participation.

ACS Style

Kisang Ryu; Pazhayaparampil Abraham Roy; Hyelin (Lina) Kim; Hyungseo Bobby Ryu. The resident participation in endogenous rural tourism projects: a case study of Kumbalangi in Kerala, India. Journal of Travel & Tourism Marketing 2019, 37, 1 -14.

AMA Style

Kisang Ryu, Pazhayaparampil Abraham Roy, Hyelin (Lina) Kim, Hyungseo Bobby Ryu. The resident participation in endogenous rural tourism projects: a case study of Kumbalangi in Kerala, India. Journal of Travel & Tourism Marketing. 2019; 37 (1):1-14.

Chicago/Turabian Style

Kisang Ryu; Pazhayaparampil Abraham Roy; Hyelin (Lina) Kim; Hyungseo Bobby Ryu. 2019. "The resident participation in endogenous rural tourism projects: a case study of Kumbalangi in Kerala, India." Journal of Travel & Tourism Marketing 37, no. 1: 1-14.

Journal article
Published: 06 December 2018 in Food Control
Reads 0
Downloads 0

This study reports an investigation of the determinants of the likelihood consumers will revisit a restaurant that has had a foodborne illness outbreak, including the moderating effects of restaurant type and consumer dining frequency. A scenario-based survey was distributed via Amazon’s Mechanical Turk to collect data from 1,034 respondents; the tally of valid responses was 1,025. Partial least squares-based structural equation modeling (PLS-SEM) showed perceived vulnerability and perceived severity to be statistically significant; both also negatively affected customer intentions to patronize restaurants cited for serving foods that caused foodborne illness outbreaks. Results suggest that type of restaurant is a significant moderator between perceived severity and customer intentions. The type of diner, however, based on frequency, does not moderate the relationships between perceived severity and perceived vulnerability and customer intentions to patronize restaurants that served food causing a foodborne illness outbreak (FBI). Using protection motivation theory (PMT) (Rogers, 1975), this study's findings contribute to understanding determinants and moderators of customer intentions to revisit restaurants after a foodborne illness outbreak.

ACS Style

Faizan Ali; Kimberly J. Harris; Kisang Ryu. Consumers' return intentions towards a restaurant with foodborne illness outbreaks: Differences across restaurant type and consumers' dining frequency. Food Control 2018, 98, 424 -430.

AMA Style

Faizan Ali, Kimberly J. Harris, Kisang Ryu. Consumers' return intentions towards a restaurant with foodborne illness outbreaks: Differences across restaurant type and consumers' dining frequency. Food Control. 2018; 98 ():424-430.

Chicago/Turabian Style

Faizan Ali; Kimberly J. Harris; Kisang Ryu. 2018. "Consumers' return intentions towards a restaurant with foodborne illness outbreaks: Differences across restaurant type and consumers' dining frequency." Food Control 98, no. : 424-430.

Journal article
Published: 19 March 2018 in International Journal of Contemporary Hospitality Management
Reads 0
Downloads 0

This study aims to investigate the decision-making process consumers engage in when choosing to return to a restaurant that has experienced a foodborne illness outbreak. A scenario-based survey was conducted to collect data from 1,025 respondents on their propensity to return to restaurants that have been cited for serving foods that caused a foodborne illness outbreak. Partial least squares–based structural equation modeling was used to analyze the data. The findings of this study show perceived vulnerability, perceived severity, and attitude are statistically significant whereas subjective norms and perceived behavioral control are not statistically significant predictors of consumers’ intention to patronize a restaurant that has experienced a foodborne illness outbreak. This research examined consumers’ intentions to return to a restaurant that has experienced a foodborne illness outbreak. Findings are based on a scenario-based survey, and thus, the results cannot be generalized. By implementing protection motivation theory (PMT) and the theory of planned behavior (TPB), findings from this study extend the understanding of patrons’ revisit intentions regarding restaurants with foodborne illness outbreak.

ACS Style

Kimberly Jan Harris; Faizan Ali; Kisang Ryu. Foodborne illness outbreaks in restaurants and patrons’ propensity to return. International Journal of Contemporary Hospitality Management 2018, 30, 1273 -1292.

AMA Style

Kimberly Jan Harris, Faizan Ali, Kisang Ryu. Foodborne illness outbreaks in restaurants and patrons’ propensity to return. International Journal of Contemporary Hospitality Management. 2018; 30 (3):1273-1292.

Chicago/Turabian Style

Kimberly Jan Harris; Faizan Ali; Kisang Ryu. 2018. "Foodborne illness outbreaks in restaurants and patrons’ propensity to return." International Journal of Contemporary Hospitality Management 30, no. 3: 1273-1292.

Journal article
Published: 08 January 2018 in International Journal of Contemporary Hospitality Management
Reads 0
Downloads 0

Structural equation modeling (SEM) depicts one of the most salient research methods across a variety of disciplines, including hospitality management. While for many researchers, SEM is equivalent to carrying out covariance-based SEM, recent research advocates the use of partial least squares structural equation modeling (PLS-SEM) as an attractive alternative. We systematically examine how PLS-SEM has been applied in major hospitality research journals with the aim of providing important guidance and, if necessary, opportunities for realignment in future applications. As PLS-SEM in hospitality research is still in an early stage of development, critically examining its use holds considerable promise in order to counteract misapplications which otherwise might reinforce over time. We reviewed all PLS-SEM studies published in six SSCI-indexed hospitality management journals between 2001 and 2015. Tying in with prior studies in the field, our review covers reasons for using PLS-SEM, data characteristics, model characteristics, the evaluation of the measurement models, the evaluation of the structural model, reporting, and use of advanced analyses. Compared to other fields, our results show that several reporting practices are clearly above standard but still leave room for improvement, particularly regarding the consideration of state-of-the art metrics for measurement and structural model assessment. Furthermore, hospitality researchers seem to be unaware of recent extensions of the PLS-SEM method, which clearly extend the scope of the analyses and help gaining more insights from the model and the data. As a result of this PLS-SEM application review in studies this research presents guidelines on how to accurately use the method. These guidelines are important for the hospitality management and other disciplines to disseminate and ensure the rigor of PLS-SEM analyses and reporting practices. We examined only articles published in SSCI-indexed hospitality journals and did not include any journals indexed in other databases. That is, while our research focused on the top-tier hospitality management journals, future research may widen the scope by considering hospitality management-related studies from other disciplines, such as tourism research or general management. Our study contributes to the literature by providing hospitality researchers with updated guidelines for PLS-SEM use. Based on a systematic review of current practices in the hospitality literature, we identify critical methodological issues when choosing and using the PLS-SEM. Our guidelines allow to improve future PLS-SEM studies and we offer recommendations for using recent advances of the method.

ACS Style

Faizan Ali; S. Mostafa Rasoolimanesh; Marko Sarstedt; Christian M. Ringle; Kisang Ryu. An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research. International Journal of Contemporary Hospitality Management 2018, 30, 514 -538.

AMA Style

Faizan Ali, S. Mostafa Rasoolimanesh, Marko Sarstedt, Christian M. Ringle, Kisang Ryu. An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research. International Journal of Contemporary Hospitality Management. 2018; 30 (1):514-538.

Chicago/Turabian Style

Faizan Ali; S. Mostafa Rasoolimanesh; Marko Sarstedt; Christian M. Ringle; Kisang Ryu. 2018. "An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research." International Journal of Contemporary Hospitality Management 30, no. 1: 514-538.

Article
Published: 04 December 2017 in International Journal of Tourism Research
Reads 0
Downloads 0

This study investigated the attitudes and subjective norms involved in food consumption by tourists, the degree of awareness of South Korean Buddhist temple cuisine among tourists, and associated consumer characteristics. These characteristics are summed as tourists with weak attitudes and subjective norms and those with strong attitudes and subjective norms. A questionnaire mainly asked about awareness, attribute beliefs, and normative beliefs relating to temple cuisine and the evaluation properties of food. This study examined the popularization of temple cuisine as a niche food tourism market beyond the Buddhist community, making it pioneer research in the field of temple cuisine.

ACS Style

Kwon-Soo Kim; Timothy J. Lee; Kisang Ryu. Alternative healthy food choice for tourists: Developing Buddhist temple cuisine. International Journal of Tourism Research 2017, 20, 267 -276.

AMA Style

Kwon-Soo Kim, Timothy J. Lee, Kisang Ryu. Alternative healthy food choice for tourists: Developing Buddhist temple cuisine. International Journal of Tourism Research. 2017; 20 (3):267-276.

Chicago/Turabian Style

Kwon-Soo Kim; Timothy J. Lee; Kisang Ryu. 2017. "Alternative healthy food choice for tourists: Developing Buddhist temple cuisine." International Journal of Tourism Research 20, no. 3: 267-276.

Article
Published: 01 December 2017 in International Journal of Tourism Research
Reads 0
Downloads 0

This study investigates the demand for travel for well-being and enhancing health by Korean domestic tourists. The current level of health travel preferences and participation rates were examined and compared to the preference for other travel types. A questionnaire survey was conducted with 270 participants, and additional raw data from the Korean National Tourism Survey (a sample of 6,309) were incorporated. This research found that preference for health travel is comparatively high, but participation levels are low compared to other travel themes. From these results, implications for health tourism industry practitioners are suggested, and recommendations for marketing products proposed.

ACS Style

Ji-Sook Han; Timothy J. Lee; Kisang Ryu. The promotion of health tourism products for domestic tourists. International Journal of Tourism Research 2017, 20, 137 -146.

AMA Style

Ji-Sook Han, Timothy J. Lee, Kisang Ryu. The promotion of health tourism products for domestic tourists. International Journal of Tourism Research. 2017; 20 (2):137-146.

Chicago/Turabian Style

Ji-Sook Han; Timothy J. Lee; Kisang Ryu. 2017. "The promotion of health tourism products for domestic tourists." International Journal of Tourism Research 20, no. 2: 137-146.

Journal article
Published: 01 December 2016 in Tourism Management
Reads 0
Downloads 0
ACS Style

Faizan Ali; Woo Gon Kim; Kisang Ryu. The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity. Tourism Management 2016, 57, 213 -224.

AMA Style

Faizan Ali, Woo Gon Kim, Kisang Ryu. The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity. Tourism Management. 2016; 57 ():213-224.

Chicago/Turabian Style

Faizan Ali; Woo Gon Kim; Kisang Ryu. 2016. "The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity." Tourism Management 57, no. : 213-224.

Journal article
Published: 28 July 2016 in Journal of Travel & Tourism Marketing
Reads 0
Downloads 0

Based upon a rigorous psychometric process of scale development through preliminary qualitative studies and a subsequent survey in the resort hotel setting, the authors propose the RESERVE scale as a comprehensive instrument for assessing resort hotel service performance. The proposed scale conceptualizes resort hotel service performance as a second-order, three-dimensional construct that assesses tourists' perceptions of setting, audience, and actors. The data supports the dimensional structure of RESERVE, providing empirical evidence for the scale's validity. The paper concludes with a discussion of implications and future research directions.

ACS Style

Faizan Ali; Kashif Hussain; Kisang Ryu. Resort hotel service performance (RESERVE) – an instrument to measure tourists’ perceived service performance of resort hotels. Journal of Travel & Tourism Marketing 2016, 34, 1 -14.

AMA Style

Faizan Ali, Kashif Hussain, Kisang Ryu. Resort hotel service performance (RESERVE) – an instrument to measure tourists’ perceived service performance of resort hotels. Journal of Travel & Tourism Marketing. 2016; 34 (4):1-14.

Chicago/Turabian Style

Faizan Ali; Kashif Hussain; Kisang Ryu. 2016. "Resort hotel service performance (RESERVE) – an instrument to measure tourists’ perceived service performance of resort hotels." Journal of Travel & Tourism Marketing 34, no. 4: 1-14.

Journal article
Published: 26 May 2016 in Journal of Travel & Tourism Marketing
Reads 0
Downloads 0
ACS Style

Kisang Ryu; Ji-Sook Han; Timothy J. Lee. Selection Attributes of Travel Products: A Case of Korean Tourists to Japan. Journal of Travel & Tourism Marketing 2016, 33, 671 -686.

AMA Style

Kisang Ryu, Ji-Sook Han, Timothy J. Lee. Selection Attributes of Travel Products: A Case of Korean Tourists to Japan. Journal of Travel & Tourism Marketing. 2016; 33 (5):671-686.

Chicago/Turabian Style

Kisang Ryu; Ji-Sook Han; Timothy J. Lee. 2016. "Selection Attributes of Travel Products: A Case of Korean Tourists to Japan." Journal of Travel & Tourism Marketing 33, no. 5: 671-686.