Flexible working practices have become commonplace due to the emergence of the turbulent environment that emerged during the COVID-19 pandemic, which forced organizations to change their business models, structures, processes, and policies. In this context, organizations have started to reconfigure work in terms of flexible working practices that enable them to use the full potential of their employees and to provide the conditions for well-being at work and, as a result, competitive sustainability. This study aimed to explore the relationship between dimensions of work engagement, namely, vigor at work, dedication to work, and absorption in work, and organizational identification under the moderating roles of different working practices, namely, remote, hybrid, and onsite working, during the COVID-19 pandemic. In this cross-sectional study, 200 randomly chosen employees from the public insurance industry in Turkey formed the research sample. The results indicate that each dimension of work engagement, namely, vigor at work, dedication to work, and absorption in work, is positively associated with organizational identification. In addition, when the moderation effects of different working practices on this relationship were analyzed, it was apparent that the relationship between an employee’s absorption in their work and organizational identification was weaker in those working onsite, stronger in those working in a hybrid context, and strongest in those working remotely. Therefore, we suggest that work redesign towards remote working practices enhanced positive psychological and behavioral changes in employees, i.e., well-being at work, resulting in a strengthened relationship between absorption in work and organizational identification during the COVID-19 pandemic.

The main object of this paper is to examine the effects of entrepreneurial characteristics on the dimensions of strategic decision-making (SDM) process. Thus the research was conducted with 308 Turkish women entrepreneurs listed in The Union of Chambers and Commodity Exchanges of Turkey (TOBB)’s members in the form of local chambers of commerce and industry. As the results of analyses, women entrepreneurs’ risk propensity have negative effect on their rational SDM process where as their risk propensity have positive effect on their formalized and centralized SDM process controlling environmental dynamism. Results show that women entrepreneurs with high need for achievement tend to make less rational SDs and centralize authority into the hands of themselves in dynamic environments. According to the results of analyses, women entrepreneurs with internal locus of control are more likely to make less rational decisions; favor more formalized processes and centralization. Results also show that optimistic women entrepreneurs make SDs based on subjective factors instead of rational SDs but follow more rule formalization in dynamic environments. According to findings, it can be suggested that women entrepreneurs’ aggressive and proactive behavior lead them to make less rational decisions. Also they tend to follow more rule formalization in dynamic environments. Nevertheless, results also show women entrepreneurs with innovativeness tend to deal with novel and complex problems while adopting innovations. However, they make rational decisions while following rule formalization and do not delegate SDM authority. Furthermore, from the results of the analyses it is seen that entrepreneurial characteristics matter most in rational SDM process. This study's theoretical contribution is examination of effects of entrepreneurial characteristics on dimensions of SDM process in a comprehensive model; proposing new variables in the model and filling this gap in the research. Furthermore, this study's practical contribution is there is lack of research that consists of stated variables in our model conducted in small and medium size enterprises (SMEs) especially with women entrepreneurs. And finally, the methodological contribution of this study is investigation of predictors of SDM process in the context of entrepreneurial characteristics and business environment in Turkey, a developing country; it shows the external validity of factors influence on SDM process which were tested in Western developed countries

This study aims to examine the effects of strategic agility and environmental dynamism on the relationship between organizational ambidexterity and digital transformation and competitive advantage in small-scale SMEs. A quantitative research method is used in the study. The research population is the managers of 17451 small-scale SMEs in the wholesale and retail trade sector within the provincial borders of Istanbul, which employ less than 50 employees annually and whose annual net sales revenue or financial balance sheet does not exceed 25 million Turkish Liras according to the data of the end of 2020. An online survey was sent to the managers of 450 small-scale SMEs reached by convenience sampling method and the data obtained from 366 valid surveys were analyzed through the Smart PLS program. According to the research results, organizational ambidexterity and digital transformation are positively related to competitive advantage. In addition, it is determined that digital transformation has a partial mediating role on the relationship between small-scale SMEs’ ambidexterity and competitive advantage, and strategic agility has a moderating role on this relationship. On the other hand, it is concluded that environmental dynamism does not have a moderating role on the relationship between small-scale SMEs’ ambidexterity and competitive advantage.

The main purpose of this study is to investigate and to critically examine the link between emotional dissonance and employee well-being by drawing on a conceptualization of emotional dissonance through a theoretical model, focusing on the biggest retail store chains in Turkey. There is no such a study exploring the cognitive antecedents of customer contact service-workers’ well-being like emotional dissonance in Turkey till now. Study results approve that emotional dissonance (surface acting) has a significant negative impact on employee well being (i.e. emotional exhaustion and job dissatisfaction) and the significant moderating impact of self concept (importance of authenticity and surface acting self efficacy) were also proven. Satisfaction of employees and maintaining their well being is an important intangible asset in creating a real competitive and strategic advantage therefore it has important contribution to strategic management process. Managerial implications and future research direction is also discussed in conclusion

Amaç–Bu çalışmanın amacı KOBİ’lerde örgütsel çift yönlülüğün ve dijital dönüşümün rekabet avantajına etkilerini çevresel olumsuzluk ve stratejik çevikliğin düzenleyici rolleri altında ortaya koymaktır.Yöntem–Çalışmada nicel araştırma yöntemi kullanılmıştır.Araştırma evreni, Türkiye İstatistik Kurumu (TUİK) 2020 yılı sonu verilerine göre İstanbul il sınırları içerisindeki 50 kişiden az yıllık çalışan istihdam eden ve yıllık net satış hasılatı ya da mali bilançosu 25 Milyon Türk Lirasını aşmayan ve toptan ve perakende ticaret sektöründe yer alan 17451 küçük ölçekli KOBİ’lerin girişimci ve yöneticileridir.Bu kesitsel araştırmada, kolayda örnekleme yöntemiyle ulaşılan 450 küçük ölçekli KOBİ’leringirişimci ve yöneticilerine online anket gönderilmiş ve geçerli sayılan 366 anketten elde edilen verilerSmart PLSprogramı aracılığıyla analiz edilmiştir. Bulgular–Araştırmanın sonuçları örgütsel çift yönlülük ile dijital dönüşümün rekabet avantajı üzerindeki pozitif etkilerini doğrularken, aynı zamanda stratejik çevikliğin düzenleyici rolü olduğufakatçevresel olumsuzluğun bu değişkenler arasındaki ilişkiyi düzenlemediğinigöstermektedir. Diğer bir deyişle, bu çalışmanın sonuçları, dijital dönüşüm uygulamalarından üst seviyede yararlanabilen girişimcilerin/yöneticilerin sahip oldukları beceri ve yetkinlikleri aynı anda kullanabilme yetisine haiz olduklarında örgütlerine rekabet üstünlüğü kazandırdıklarını göstermektedir. Tartışma–Araştırma bulguları, KOBİ’lerin çift yönlülüklerinin dijital dönüşümlerini kolaylaştırarak arttırdığını, aynı zamanda hem çift yönlülüklerinin hem de dijital dönüşümlerinin rekabet avantajlarını arttırdığını göstermektedir. Buna ilaveten KOBİ’lerin çift yönlülüklerinin dijitaldönüşümleri aracılığıyla da rekabet avantajlarını arttırdığını ortaya koymaktadır. Araştırma sonuçları, stratejik çevikliğe sahip KOBİ’lerin, dinamik süreçleri ve çevreye uyum sağlayarakdönüşebilmebecerileri sayesinde çiftyönlülüklerinin rekabet avantajlarınaolumlu etkilerini daha da arttırdığına işaret etmektedir. Buna karşın, yaşanan çevresel olumsuzlukların,KOBİ’lerinçift yönlülüklerinin rekabet avantajlarına olumlu etkilerini azaltmadığı tespit edilmiştir. Bu durum,çevresel olumsuzlukların olduğu pazarların aynı zamanda yeni radikal değişimleri gerçekleştirmeyi zorunlu kılması, daha proaktif, etkin ve güncel stratejileri teşvik etmesisebebiyle doğal olarak rekabet avantajına dönüşümün sağlanabilmesi şeklinde açıklanabilir.