Wai Ming To

Prof. Wai Ming To

Faculty of Business, Macao Polytechnic University, Macau, Macao
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Academic Career Length

38Years (1989-Present)

(Calculated once Scilit publication data is synced: current year − year of first publication + 1)

Representative Publications

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1 September 2019 in Journal of Retailing and Consumer Services
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Journal Article
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MCMillissa F.Y. Cheung
Millissa F.Y. Cheung
Wai Ming ToWai Ming To
Wai Ming To
1 November 2017 in Computers in Human Behavior
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MCMillissa F.Y. Cheung
Millissa F.Y. Cheung
Wai Ming ToWai Ming To
Wai Ming To
10 April 2021 in Current Issues in Tourism
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Marc LimMarc Lim
Marc Lim
Wai Ming ToWai Ming To
Wai Ming To
Availability of full-year economic data is indicative of an opportune time to compare and contrast predicted and actual economic impact. In this regard, this study delineates the impact of the COVID-19 pandemic on the gambling industry using Macao, the world’s largest destination-dependent gambling hub, as a case. Using a series of quantitative analysis (ARIMA, correlation, and regression) on longitudinal data, the findings reveal that the revenue of the Macao gambling industry is significantly dependent on tourist arrivals, and that the industry is evidenced – using predicted and actual values – to experience an unprecedented decline in revenue as a result of plummeting tourist arrivals. The findings also indicate that Macao is a gambling-dependent economy as the decline in gambling revenue coincides with the decline in economic indicators such as GDP, median salary, and employment rate. This article concludes with pragmatic suggestions (e.g. reimagine strategies, seek virtual alternatives) to help gambling hubs that are destination-dependent to navigate in and recover from crisis such as the COVID-19 pandemic.
25 February 2020 in Journal of Business Ethics
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MCMillissa F. Y. Cheung
Millissa F. Y. Cheung
Wai Ming ToWai Ming To
Wai Ming To
1 December 2016 in Computers in Human Behavior
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MCMillissa F.Y. Cheung
Millissa F.Y. Cheung
Wai Ming ToWai Ming To
Wai Ming To
31 July 2009 in International Journal of Quality & Reliability Management
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PLPeter K.C. Lee
Peter K.C. Lee
Wai Ming ToWai Ming To
Wai Ming To
TYTW Yu
TW Yu
Purpose: The purpose of this paper is to explore the patterns with which ISO 9000:2000 was implemented in service organizations, and to examine the performance outcomes and contextual factors which are associated with different ISO 9000:2000 implementation patterns.Design/methodology/approach: Based on a literature review of quality management practice, a questionnaire was developed based on quality management principles of ISO 9000:2000 and three propositions. The propositions were tested using responses from managers or executives in 45 service organizations.Findings: Cluster analysis shows that there are two markedly different ISO 9000:2000 implementation patterns among sample organizations. The analysis results also indicate that organizations with different ISO 9000:2000 implementation patterns performed differently in the two outcomes analysed.Research limitations/implications: Managers in service organizations must realize that ISO 9000:2000 is capable of generating a competitive advantage only if top management is fully committed to the program implementation from a strategic perspective.Originality/value: The paper contributes to the literature by offering new insights on the implementation patterns of ISO 9000:2000 in service organizations and their relationships with performance outcomes and contextual factors.