Dr David Allen joined Incept Labs as Head of Research in 2021 after several years as a Senior Research Audiologist at the National Acoustics Laboratories. He brings a wealth of statistical and mixed-methods research expertise to Incept Labs, alongside experience working as Clinical Audiologist at Hearing Australia providing clinical services to people with hearing loss and running an outreach service to First Nations Australians. David has responsibility for project methodologies and supervising project delivery. He also leads the internal research and development work at Incept Labs, including developing measures and observation protocols for higher order skills. He has also developed theory underpinning work on competency design and description. A love for tackling complex problems with real-world implications and understanding their drivers can be seen in much of David’s work. This has included running a study to establish eligibility criteria for hearing aids in the Hearing Services Program and a systematic review of the literature on the nature, application, and effectiveness of Cultural Responsiveness in service delivery to Indigenous Peoples around the world. David is an Honorary Research Fellow at Macquarie University and an Accredited Audiologist with Audiology Australia. He is also accredited as a Graduate Statistician by the Statistical Society of Australia and a Qualified Professional Researcher by The Research Society.