Techniques originating from the Internet of Things (IoT) and Cyber-Physical Systems (CPS) areas have extensively been applied to develop intelligent and pervasive systems such as assistive monitoring, feedback in telerehabilitation, energy management, and negotiation. Those application domains particularly include three major characteristics: intelligence, autonomy and real-time behavior. Multi-Agent Systems (MAS) are one of the major technological paradigms that are used to implement such systems. However, they mainly address the first two characteristics, but miss to comply with strict timing constraints. The timing compliance is crucial for safety-critical applications operating in domains such as healthcare and automotive. The main reasons for this lack of real-time satisfiability in MAS originate from current theories, standards, and technological implementations. In particular, internal agent schedulers, communication middlewares, and negotiation protocols have been identified as co-factors inhibiting the real-time compliance. This paper provides an analysis of such MAS components and pave the road for achieving the MAS compliance with strict timing constraints, thus fostering reliability and predictability.

In the last decade, Information and Communication Technologies have revolutionized the tourism and hospitality sector. One of the latest innovations shaping new dynamics and fostering a remarkable behavioral change in the interaction between the service provider and the tourist is the employment of increasingly sophisticated chatbots. This work analyzes the most recent systems presented in the literature (since 2016) investigated via 12 research questions. The often appreciated quick evolution of such solutions is the primary outcome. However, such technological and financial fast-pace requires continuous investments, upskilling, and system innovation to tackle the eTourism challenges, which are shifting towards new dimensions.

Purpose: The tourism and hospitality sectors are experiencing radical innovation boosted by the advancements in Information and Communication Technologies. Increasingly sophisticated chatbots are introducing novel approaches, re-shaping the dynamics among tourists and service providers, and fostering a remarkable behavioral change in the overall sector. Therefore, the objective of this paper is two-folded: (1) to highlight the academic and industrial standing points with respect to the current chatbots designed/deployed in the tourism sector and (2) to develop a proof-of-concept embodying the most prominent opportunities in the tourism sector.Design/methodology/approach: This work elaborates on the outcomes of a Systematic Literature Review (SLR) and a Focus Group (FG) composed of experts from the tourism industry. Moreover, it presents a proof-of-concept relying on the outcomes obtained from both SLR and FG. Eventually, the proof-of-concept has been tested with experts and practitioners of the tourism sector.Findings: Among the findings elicited by this paper, we can mention the quick evolution of chatbot-based solutions, the need for continuous investments, upskilling, system innovation to tackle the eTourism challenges and the shift toward new dimensions (i.e. tourist-to-tourist-to-chatbot and personalized multi-stakeholder systems). In particular, we focus on the need for chatbot-based activity and thematic aggregation for next-generation tourists and service providers.Originality/value: Both academic- and industrial-centered findings have been structured and discussed to foster the practitioners' future research. Moreover, the proof-of-concept presented in the paper is the first of its kind, which raised considerable interest from both technical and business-planning perspectives.