Purpose: This paper aims to explore participants’ perceived benefits and costs that influence the quantity and the quality of voluntary participation in knowledge networks in a resources-constrained economy. Design/methodology/approach: A conceptual model of perceived benefits and costs of knowledge sharing is designed on the basis of literature. The influence of perceived benefit and cost on perceived quantity and quality of knowledge sharing are assessed on the basis of a survey with 283 participants in a business context within a resource-restrained economy. Findings: The results indicate that reputation, reciprocity and altruism are perceived to benefit quantity of participation, whereas reciprocity, altruism and knowledge self-efficacy are perceived to benefit the quality of participation in knowledge networks. Effort and time have a negative impact on both quantity and quality of participation in knowledge sharing. Research limitations/implications: This study provides insights into the factors that influence acceptance and use of knowledge networks and can thus influence business policies. Originality/value: This exploratory study explores both perceived benefits and costs of participation in knowledge sharing in a resource-constrained economy.

Purpose: This paper aims to explore the relationships between participants’ perceived benefits of sharing knowledge privately, within a group or with the general public within an organisational knowledge network. The quality and quantity of knowledge shared are explored in relation to the level of knowledge sharing visibility (both content and participants’ profiles).Design/methodology/approach: A research framework of perceived benefits of knowledge sharing is designed; survey and content analysis are used to explore influences of perceived benefits on the quantity and quality of knowledge shared by participants for each level of knowledge sharing within an organisation. The research model is empirically tested using a questionnaire survey with 205 participants and content analysis of their contributions in a high-tech corporate group. This study uses the partial least squares path-modelling method to explore relationships between constructs of the research model.Findings: The current research results show that intrinsic benefits are more influential than extrinsic benefits for private knowledge sharing, while extrinsic rewards play an important role at the public knowledge sharing within organisations. In addition, results indicate that both the quality and quantity of knowledge sharing at the group-level knowledge sharing are significantly higher than at the private and the public levels.Practical implications: Contemporary knowledge management systems are developed by integrating communication channels in different visibility levels of knowledge exchange. Managers of knowledge management systems are advised to use the research outcome for developing incentive strategies in different levels.Originality/value: In contrast to previous studies that focus on only one level of knowledge sharing, this paper explores relationships between perceived benefits of knowledge sharing with the quantity and quality of shared knowledge for three distinct levels of knowledge sharing.

Knowledge management is a critical issue in today's business world. Knowledge is considered as one of the most strategic resources of the firm and sources of competitive advantage. This research provides a comprehensive review of the literature on the Critical Success Factors (CSFs) and identifies eight major factor's clusters that influence the success of KM implementations in organizations. In order to enhance our understanding of these CSFs, it also develops a conceptual classification model.

Knowledge management is a critical issue in today's business world. Knowledge is considered to be one of the most strategic resources of a firm and sources of competitive advantage. This paper identifies and ranks Critical Success Factors (CSFs) for implementation of knowledge management in the Iranian Energy Sector. Using the Analytic hierarchy process (AHP) method the relative quantitative weights of 8 of the major CSFs for implementation of knowledge management are identified, based on analyses with KM designers in the Iranian energy sector. The outcomes of the research designate that the critical success factors in the order of importance are: corporate culture, human and financial resources, strategy and leadership, structures and procedures, meso environmental factors, knowledge management process, macro environmental factors, technology and infrastructure.

Purpose. Resources and experiences may give platform owners an advantage to expand their business to new areas of possible growth. However, can the winner take it all? Or is the spandex rulejust because you can, does not mean you shouldvalid for platforms, as well? The present study is aimed at narrowing this research gap by focusing on the innovation through brand extension impact on customer satisfaction and brand loyalty in an ever-greater area of the service sector. Design/Methodology/Approach. The partial least-squares structural equation modelling (PLS-SEM) is applied to analyse the questionnaires and explore the relationships between the proposed research models constructs. Findings. The results reveal that service innovation through brand extension impacts customer satisfaction and loyalty favourably. Customer satisfaction mediates the relation between innovation through brand extension and brand loyalty. Parent brand reputation intensifies service innovation through the impact of brand extension on customer satisfaction and loyalty, while perceived risk deters its effects. Customer innovativeness enhances customer satisfaction. Finally, perceived category similarity (fit) augments customer satisfaction while impacting loyalty negatively. Practical Implications. The findings provide a deeper understanding of innovation and brand management in digital platforms and forge a promising path forward for marketing researchers investigating the platform economy. Originality/Value. Little remains acknowledged regarding the theoretical interface of innovation through brand extension in the digital platform sphere and its consequences on customer behaviour. Building on this lacuna, the authors adopt an underexplored object that focuses on digital platform innovation through brand extension, customer satisfaction, and brand loyalty.