Nuno Melão is an assistant professor at the Department of Management, School of Technology and Management of Viseu, Polytechnic Institute of Viseu, Portugal. He received his Ph.D. in Management Science from the Lancaster University Management School, UK in 2001. His research has appeared in journals such as the Information Systems Journal, Journal of the Operational Research Society, European Journal of Operational Research, International Journal of Quality and Reliability Management, and the International Journal of Productivity and Performance Management. He currently conducts his research at the CISeD of the Polytechnic Institute of Viseu. His research interests include quality management and process management.