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Prof. Haywantee Ramkissoon
University of Derby, Derby Business School

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Research Keywords & Expertise

0 Customer Relationship Management (CRM)
0 Destination Marketing
0 Public Health
0 Stakeholder Engagement
0 Sustainable Tourism

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Review
Published: 19 May 2021 in Qeios
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ACS Style

Haywantee Ramkissoon. Review of: "Interventions to increase personal protective behaviours to limit the spread of respiratory viruses: A rapid evidence review and meta-analysis". Qeios 2021, 1 .

AMA Style

Haywantee Ramkissoon. Review of: "Interventions to increase personal protective behaviours to limit the spread of respiratory viruses: A rapid evidence review and meta-analysis". Qeios. 2021; ():1.

Chicago/Turabian Style

Haywantee Ramkissoon. 2021. "Review of: "Interventions to increase personal protective behaviours to limit the spread of respiratory viruses: A rapid evidence review and meta-analysis"." Qeios , no. : 1.

Review
Published: 31 March 2021 in Qeios
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ACS Style

Haywantee Ramkissoon. Review of: "Interventions to increase personal protective behaviours to limit the spread of respiratory viruses: A rapid evidence review and meta-analysis". Qeios 2021, 1 .

AMA Style

Haywantee Ramkissoon. Review of: "Interventions to increase personal protective behaviours to limit the spread of respiratory viruses: A rapid evidence review and meta-analysis". Qeios. 2021; ():1.

Chicago/Turabian Style

Haywantee Ramkissoon. 2021. "Review of: "Interventions to increase personal protective behaviours to limit the spread of respiratory viruses: A rapid evidence review and meta-analysis"." Qeios , no. : 1.

Journal article
Published: 10 March 2021 in Journal of Sustainable Tourism
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Interpretive marine turtle tours in Cyprus yields an alluring ground to unfold the complex nature of pro-environmental behavior among travelers in nature-based destinations. Framing on Collins (2004) interaction ritual concept and the complexity theory, the current study proposes a configurational model and probes the interactional effect of visitors’ memorable experiences with environmental passion and their demographics to identify the causal recipes leading to travelers’ sustainable behaviors. Data was collected from tourists in the marine protected areas located in Cyprus. Such destinations are highly valuable not only for their function as an economic source for locals but also as a significant habitat for biodiversity preservation. Using fuzzy-set Qualitative Comparative Analysis (fsQCA), this empirical study revealed that three recipes predict the high score level of visitors’ environmentally friendly behavior. Additionally, an adaptive neuro-fuzzy inference system (ANFIS) method was applied to train and test the patterns of visitors’ pro-environmental behavior in a machine learning environment to come up with a model which can best predict the outcome variable. The unprecedented implications on the use of technology to simulate and encourage pro-environmental behaviors in sensitive protected areas are discussed accordingly.

ACS Style

Hamed Rezapouraghdam; Arash Akhshik; Haywantee Ramkissoon. Application of machine learning to predict visitors’ green behavior in marine protected areas: evidence from Cyprus. Journal of Sustainable Tourism 2021, 1 -25.

AMA Style

Hamed Rezapouraghdam, Arash Akhshik, Haywantee Ramkissoon. Application of machine learning to predict visitors’ green behavior in marine protected areas: evidence from Cyprus. Journal of Sustainable Tourism. 2021; ():1-25.

Chicago/Turabian Style

Hamed Rezapouraghdam; Arash Akhshik; Haywantee Ramkissoon. 2021. "Application of machine learning to predict visitors’ green behavior in marine protected areas: evidence from Cyprus." Journal of Sustainable Tourism , no. : 1-25.

Journal article
Published: 23 February 2021 in OBM Integrative and Complementary Medicine
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The SARS-COV-2 virus has changed people’s lives and caused significant public health issues. The lockdown implemented by several governments across the globe has raised serious concerns on mental and physical wellbeing. Doctors, nurses and other COVID-19 frontline workers being put under extreme pressure to attend to patients’ health are being impacted by high stress levels which can result in burn-out and the inability to cope with the situation. This paper draws on multi-disciplinary research including complementary, traditional and integrative medicine, behavioral medicine, and social and environmental psychology to develop and propose a single integrative model of wellbeing encompassing dimensions of mental, physical and spiritual wellbeing in a pandemic context. The article discusses COVID-19 place confinement as a context to deliver body-mind medicine interventions in this challenging time. The aim is to provide the required support to promote behavior change for better public health outcomes. A range of cognitive behavioral therapies including psycho-social, psycho-educational, relaxation, meditation and nature therapies are discussed. Promoting alternative forms of traditional, complementary and integrative medicine in the local, global communities are discussed as preventive and sustainable measures to improve public health and wellbeing aligning with Global Health and the United Nations Sustainable Development Goals. This has important implications for people’s wellbeing and quality of life during and post the COVID-19 pandemic.

ACS Style

Haywantee Ramkissoon. Body-Mind Medicine Interventions in COVID-19 Place Confinement for Mental, Physical and Spiritual Wellbeing. OBM Integrative and Complementary Medicine 2021, 6, 1 -1.

AMA Style

Haywantee Ramkissoon. Body-Mind Medicine Interventions in COVID-19 Place Confinement for Mental, Physical and Spiritual Wellbeing. OBM Integrative and Complementary Medicine. 2021; 6 (2):1-1.

Chicago/Turabian Style

Haywantee Ramkissoon. 2021. "Body-Mind Medicine Interventions in COVID-19 Place Confinement for Mental, Physical and Spiritual Wellbeing." OBM Integrative and Complementary Medicine 6, no. 2: 1-1.

Research article
Published: 17 February 2021 in Journal of Travel Research
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Even though empowerment is a frequently mentioned keyword in resident attitude studies, the relationship network of this concept is rather vague. It is critical to understand the factors that influence empowerment, and factors that empowerment influences in return. Therefore, the current study modeled residents’ data from the top tourism destination in the United States—Orlando, Florida. Data from 415 residents were analyzed using partial least squares–structural equation modeling on SmartPLS to test the effects of residents’ involvement and economic benefits from tourism on their psychological, social and political empowerment, and thus the quality of life, and ultimately, place attachment. Findings revealed that psychological empowerment is the most significant dimension of resident empowerment influencing both place dependence and place identity, suggesting that residents hold special values for their place. Managerial and theoretical implications, along with limitations (in light of the project occurring pre-COVID-19) and future research opportunities are discussed.

ACS Style

Kayode D. Aleshinloye; Kyle Maurice Woosnam; Asli D. A. Tasci; Haywantee Ramkissoon. Antecedents and Outcomes of Resident Empowerment through Tourism. Journal of Travel Research 2021, 1 .

AMA Style

Kayode D. Aleshinloye, Kyle Maurice Woosnam, Asli D. A. Tasci, Haywantee Ramkissoon. Antecedents and Outcomes of Resident Empowerment through Tourism. Journal of Travel Research. 2021; ():1.

Chicago/Turabian Style

Kayode D. Aleshinloye; Kyle Maurice Woosnam; Asli D. A. Tasci; Haywantee Ramkissoon. 2021. "Antecedents and Outcomes of Resident Empowerment through Tourism." Journal of Travel Research , no. : 1.

Research article
Published: 23 December 2020 in Journal of Sustainable Tourism
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Residents’ overall well-being and quality-of-life require a deeper understanding of their perceived social impacts of tourism to determine appropriate management strategies to promote behaviours in support of tourism development. Aligning with the 2030 Agenda for sustainable development, this paper proposes a new framework for residents’ quality-of-life. Bringing together multi-disciplinary evidence from environmental, social and cognitive psychology, political science and tourism, this study critically examines how residents’ perceived social impacts of tourism and their interpersonal trust can make them become more place attached and protect their tourism resources. The framework proposes that residents’ perceived social impacts of tourism exerts a direct influence on residents’ interpersonal trust. It further posits that residents’ perceived social impacts of tourism and their interpersonal trust exert a direct influence on residents’ place attachment. The proposed model further considers place attachment to exert a direct influence on residents’ pro-social and pro-environmental behavioural intentions. Pro-social behaviour is proposed to influence pro-environmental behaviour. Further pro-social and pro-environmental behaviours are proposed to influence residents’ support for tourism development. The framework then considers residents’ support for tourism development to exert a direct influence on residents’ overall quality-of-life. The theoretical contributions, practical implications for sustainable community tourism and sustainable tourism in general and the limitations of the study are discussed.

ACS Style

Haywantee Ramkissoon. Perceived social impacts of tourism and quality-of-life: a new conceptual model. Journal of Sustainable Tourism 2020, 1 -17.

AMA Style

Haywantee Ramkissoon. Perceived social impacts of tourism and quality-of-life: a new conceptual model. Journal of Sustainable Tourism. 2020; ():1-17.

Chicago/Turabian Style

Haywantee Ramkissoon. 2020. "Perceived social impacts of tourism and quality-of-life: a new conceptual model." Journal of Sustainable Tourism , no. : 1-17.

Journal article
Published: 22 November 2020 in Sustainability
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Corporate Social Responsibility (CSR) remains a hot topic in management. Yet, little is known about how well managers, employees and consumers are responding to CSR initiatives to align with the 2030 Agenda for Sustainable Development. Underpinned by well-established theories, this study develops a single integrative model of managers’, employees’ and consumers’ CSR. Data were collected from the LUX* group of resorts and hotels located on three Indian Ocean islands: Mauritius, Reunion and the Maldives. Structural equation modelling was employed. Findings reveal: (1) organizational CSR is positively related to employee social responsibility; (2) organizational CSR is negatively associated with customer social responsibility; (3) employee social responsibility is negatively related to customer social responsibility; (4) employee social responsibility is negatively related to customer delight; (5) customer social responsibility is positively related to customer satisfaction; and (6); customer social responsibility is positively related to customer delight. Strategic CSR initiatives with a multi-stakeholder engagement approach are discussed.

ACS Style

Haywantee Ramkissoon; Felix Mavondo; Vishnee Sowamber. Corporate Social Responsibility at LUX * Resorts and Hotels: Satisfaction and Loyalty Implications for Employee and Customer Social Responsibility. Sustainability 2020, 12, 9745 .

AMA Style

Haywantee Ramkissoon, Felix Mavondo, Vishnee Sowamber. Corporate Social Responsibility at LUX * Resorts and Hotels: Satisfaction and Loyalty Implications for Employee and Customer Social Responsibility. Sustainability. 2020; 12 (22):9745.

Chicago/Turabian Style

Haywantee Ramkissoon; Felix Mavondo; Vishnee Sowamber. 2020. "Corporate Social Responsibility at LUX * Resorts and Hotels: Satisfaction and Loyalty Implications for Employee and Customer Social Responsibility." Sustainability 12, no. 22: 9745.

Review
Published: 04 July 2020 in Tourism Planning & Development
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Amidst key emergent challenges for Destination Management Organisations (DMOs) and destinations triggered by changes in the funding and governance landscape for tourism on a global scale, Distributed Leadership (DL) has emerged as a promising concept to provide a collaborative framework for channelling resources and leadership to cope with such changes. Current evidence from academic literature discussing the importance of embedding shared forms of leadership is scarce, few studies discuss the application of DL in the context of DMOs. The key purpose of this conceptual study is to provide a critical overview of key DL contributions in the mainstream and DMO academic literature. The study seeks to examine the relevance of DL in the context of DMOs with the purpose to stimulate future empirical investigations in the application of DL in DMO organisations.

ACS Style

Nikola Naumov; Haywantee Ramkissoon; Dean Hristov. Distributed Leadership in DMOs: A Review of the Literature and Directions for Future Research. Tourism Planning & Development 2020, 18, 398 -414.

AMA Style

Nikola Naumov, Haywantee Ramkissoon, Dean Hristov. Distributed Leadership in DMOs: A Review of the Literature and Directions for Future Research. Tourism Planning & Development. 2020; 18 (4):398-414.

Chicago/Turabian Style

Nikola Naumov; Haywantee Ramkissoon; Dean Hristov. 2020. "Distributed Leadership in DMOs: A Review of the Literature and Directions for Future Research." Tourism Planning & Development 18, no. 4: 398-414.

Journal article
Published: 09 October 2018 in Tourism Management Perspectives
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This paper investigates the transformation of a destination leadership network within a new funding and governance landscape for Destination Management Organisations (DMOs) and destinations in England. Current longitudinal evidence into the transformation of destination leadership networks and emergent Distributed Leadership (DL) in the literature domain of DMOs and destinations is thin. This study adopts a longitudinal case study and ego-network Social Network Analysis (SNA) approach, drawing on the perspectives of the founding and current Chief Executive Officers (CEOs) of a DMO coupled with semi-structured expert interviews with policy makers from VisitEngland. Longitudinal data findings provide useful insights into the transformation of DMOs and their wider networks through the enactment of DL in order to cope with change and uncertainty.

ACS Style

Dean Hristov; Sonal Minocha; Haywantee Ramkissoon. Transformation of destination leadership networks. Tourism Management Perspectives 2018, 28, 239 -250.

AMA Style

Dean Hristov, Sonal Minocha, Haywantee Ramkissoon. Transformation of destination leadership networks. Tourism Management Perspectives. 2018; 28 ():239-250.

Chicago/Turabian Style

Dean Hristov; Sonal Minocha; Haywantee Ramkissoon. 2018. "Transformation of destination leadership networks." Tourism Management Perspectives 28, no. : 239-250.

Articles
Published: 12 September 2018 in Journal of Hospitality Marketing & Management
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In recent years, the concept of customer relationship management (CRM) has undergone a major change from being a strategy that focused solely on establishing financial bonds with customers to one that promotes both transactional and interactional relationships with customers. This has given rise to a new form of CRM which is known as social customer relationship management (SCRM) or CRM 2.0. Hence, this study develops and proposes a conceptual model to address relationships between customer relationship management, social media technologies, customer engagement, positive word of mouth and brand loyalty. This paper brings significant contributions to hospitality CRM literature and marketing communication theory. It serves as a reference for hospitality practitioners who can derive insights on the potential economic advantage such as brand loyalty and consumer behaviour benefits in the form of positive word of mouth which can result from the effective implementation of a SCRM strategy.

ACS Style

Senika Dewnarain; Haywantee Ramkissoon; Felix Mavondo. Social customer relationship management: An integrated conceptual framework. Journal of Hospitality Marketing & Management 2018, 28, 172 -188.

AMA Style

Senika Dewnarain, Haywantee Ramkissoon, Felix Mavondo. Social customer relationship management: An integrated conceptual framework. Journal of Hospitality Marketing & Management. 2018; 28 (2):172-188.

Chicago/Turabian Style

Senika Dewnarain; Haywantee Ramkissoon; Felix Mavondo. 2018. "Social customer relationship management: An integrated conceptual framework." Journal of Hospitality Marketing & Management 28, no. 2: 172-188.

Book chapter
Published: 24 July 2018 in Handbook of Research Methods for Tourism and Hospitality Management
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Grounded in three core paradigms from the mainstream organizational literature _ namely destination management organizations (DMOs) and destinations; leadership and distributed leadership (DL); and network theory and SNA _ this chapter puts forward and discusses a cross-disciplinary, three-phase methodological framework for the study of the enactment and practice of DL in contemporary DMOs.

ACS Style

Dean Hristov; Haywantee Rumi Ramkissoon. Bringing cross-disciplinarity to the fore: a methodological framework for leadership in destination management organisations. Handbook of Research Methods for Tourism and Hospitality Management 2018, 450 -461.

AMA Style

Dean Hristov, Haywantee Rumi Ramkissoon. Bringing cross-disciplinarity to the fore: a methodological framework for leadership in destination management organisations. Handbook of Research Methods for Tourism and Hospitality Management. 2018; ():450-461.

Chicago/Turabian Style

Dean Hristov; Haywantee Rumi Ramkissoon. 2018. "Bringing cross-disciplinarity to the fore: a methodological framework for leadership in destination management organisations." Handbook of Research Methods for Tourism and Hospitality Management , no. : 450-461.

Book chapter
Published: 02 October 2017 in The Routledge Handbook of Hospitality Marketing
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ACS Style

Vishnee Sowamber; Haywantee Ramkissoon; Felix Mavondo. Impact of sustainability practices on hospitality consumers’ behaviors and attitudes. The Routledge Handbook of Hospitality Marketing 2017, 384 -396.

AMA Style

Vishnee Sowamber, Haywantee Ramkissoon, Felix Mavondo. Impact of sustainability practices on hospitality consumers’ behaviors and attitudes. The Routledge Handbook of Hospitality Marketing. 2017; ():384-396.

Chicago/Turabian Style

Vishnee Sowamber; Haywantee Ramkissoon; Felix Mavondo. 2017. "Impact of sustainability practices on hospitality consumers’ behaviors and attitudes." The Routledge Handbook of Hospitality Marketing , no. : 384-396.

Original articles
Published: 17 August 2017 in Journal of Sustainable Tourism
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This paper contributes to the advancement of quality-of-life research in tourism by examining complex relationships involving direct, mediated, moderated and moderated mediation relationships among the antecedents to quality-of-life. Using a sample of 222 repeat visitors in an Australian national park, the findings indicate positive significant effects of (1) place satisfaction on quality-of-life; (2) place satisfaction on place attachment; (3) place attachment on quality-of-life; (4) park citizenship on place attachment. The findings further support that (5) place attachment mediates the relationship between place satisfaction and quality-of-life; (6) social involvement moderates the relationship between place satisfaction and place attachment; (7) park citizenship moderates the relationship between place satisfaction and place attachment; (8) social involvement moderates the relationship between place attachment and quality-of-life; (9) social involvement moderates the indirect effect of place satisfaction on quality-of-life. Theoretical and practical implications are discussed. Park managers, for example, need to promote on-site marketing and post-visit communication/interpretation, encouraging repeat visits and behavioural change. Message delivery needs to promote a sense of belonging to the park with personal meaning, creating place distinctiveness. Personal actions to promote include signing petitions supporting the park's biodiversity, and other resources, and volunteering to participate in meetings and other direct actions.

ACS Style

Haywantee Ramkissoon; Felix Mavondo; Muzaffer Uysal. Social involvement and park citizenship as moderators for quality-of-life in a national park. Journal of Sustainable Tourism 2017, 26, 341 -361.

AMA Style

Haywantee Ramkissoon, Felix Mavondo, Muzaffer Uysal. Social involvement and park citizenship as moderators for quality-of-life in a national park. Journal of Sustainable Tourism. 2017; 26 (3):341-361.

Chicago/Turabian Style

Haywantee Ramkissoon; Felix Mavondo; Muzaffer Uysal. 2017. "Social involvement and park citizenship as moderators for quality-of-life in a national park." Journal of Sustainable Tourism 26, no. 3: 341-361.

Journal article
Published: 26 June 2017 in Sustainability
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Sustainable tourism research has attracted wide interest from scholars and practitioners. While several heritage sites are mandated to provide optimum visitor satisfaction with increasing competition in the market, managers of heritage sites face growing challenges in striking a balance between consumption and conservation. This calls for promoting more sustainable behaviours among consumers of heritage. This study proposes a conceptualization of sustainable behaviour for heritage consumers. Using the attitude–behaviour relationship underpinned by the Theory of Reasoned Action, it develops and proposes a conceptual framework that integrates visitors’ heritage experiences, their attachment to heritage sites, and their general and site-specific sustainable heritage behaviour and presents their interrelationships as proposed hypotheses. Theoretical contributions and practical implications for heritage site managers are discussed.

ACS Style

Piera Buonincontri; Alessandra Marasco; Haywantee Ramkissoon. Visitors’ Experience, Place Attachment and Sustainable Behaviour at Cultural Heritage Sites: A Conceptual Framework. Sustainability 2017, 9, 1112 .

AMA Style

Piera Buonincontri, Alessandra Marasco, Haywantee Ramkissoon. Visitors’ Experience, Place Attachment and Sustainable Behaviour at Cultural Heritage Sites: A Conceptual Framework. Sustainability. 2017; 9 (7):1112.

Chicago/Turabian Style

Piera Buonincontri; Alessandra Marasco; Haywantee Ramkissoon. 2017. "Visitors’ Experience, Place Attachment and Sustainable Behaviour at Cultural Heritage Sites: A Conceptual Framework." Sustainability 9, no. 7: 1112.

Research article
Published: 23 March 2017 in Tourism Analysis
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This study explores issues of scale equivalence and generalizability in national parks. Visitors' place satisfaction, proenvironmental behavior, and place attachment are measured across two qualitatively distinct populations in Australia and Canada. Techniques employed in this cross-country study bring an important contribution to tourism research. The primary focus is to establish measure equivalence before undertaking hypothesis testing using structural equation modeling on a sample of 339 repeat visitors at the Dandenong Ranges National Park, Australia, and 296 repeat visitors at the Bruce Peninsula National Park, Canada. Results from both samples indicate (a) there is measure equivalence between the Australian and Canadian samples allowing comparability of findings, (b) a positive and significant effect of visitor place satisfaction on proenvironmental behavioral intentions, (c) a significant and positive influence of proenvironmental behavioral intention on place attachment (place identity, place dependence, place social bonding, place affect), and (d) a significant and negative effect of visitor place satisfaction on place social bonding. The main finding relates to the promotion of proenvironmental behaviors among national park users that—in addition to individual benefits—provides environmental sustainability as well as practical benefits for park managers and society.

ACS Style

Haywantee Ramkissoon; Felix T. Mavondo. Proenvironmental Behavior: Critical Link Between Satisfaction and Place Attachment in Australia and Canada. Tourism Analysis 2017, 22, 59 -73.

AMA Style

Haywantee Ramkissoon, Felix T. Mavondo. Proenvironmental Behavior: Critical Link Between Satisfaction and Place Attachment in Australia and Canada. Tourism Analysis. 2017; 22 (1):59-73.

Chicago/Turabian Style

Haywantee Ramkissoon; Felix T. Mavondo. 2017. "Proenvironmental Behavior: Critical Link Between Satisfaction and Place Attachment in Australia and Canada." Tourism Analysis 22, no. 1: 59-73.

Journal article
Published: 01 November 2016 in Annals of Tourism Research
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ACS Style

Dean Hristov; Haywantee Ramkissoon. Leadership in destination management organisations. Annals of Tourism Research 2016, 61, 230 -234.

AMA Style

Dean Hristov, Haywantee Ramkissoon. Leadership in destination management organisations. Annals of Tourism Research. 2016; 61 ():230-234.

Chicago/Turabian Style

Dean Hristov; Haywantee Ramkissoon. 2016. "Leadership in destination management organisations." Annals of Tourism Research 61, no. : 230-234.

Articles
Published: 12 May 2016 in Journal of Hospitality Marketing & Management
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This study explores the relationships between destination image, existential authenticity, and different dimensions of place attachment in the nature-based tourism context. A visitor-centric model is proposed in which existential authenticity is the principal mechanism that links destination image to different dimensions of place attachment. Data was collected in a survey of international visitors to two popular nature-based tourism destinations in Australia. The results indicate (a) a positive and significant effect of destination image on existential authenticity; (b) a positive and significant effect of existential authenticity on place dependence, place identity, place affect, and place social bonding; and (c) a significant mediating effect of existential authenticity in the relationship between destination image and each of the four dimensions of place attachment. The implications of this study for academics, tourism authorities, and destination marketing managers are discussed.

ACS Style

Yangyang Jiang; Haywantee Ramkissoon; Felix T. Mavondo; Shanfei Feng. Authenticity: The Link Between Destination Image and Place Attachment. Journal of Hospitality Marketing & Management 2016, 26, 105 -124.

AMA Style

Yangyang Jiang, Haywantee Ramkissoon, Felix T. Mavondo, Shanfei Feng. Authenticity: The Link Between Destination Image and Place Attachment. Journal of Hospitality Marketing & Management. 2016; 26 (2):105-124.

Chicago/Turabian Style

Yangyang Jiang; Haywantee Ramkissoon; Felix T. Mavondo; Shanfei Feng. 2016. "Authenticity: The Link Between Destination Image and Place Attachment." Journal of Hospitality Marketing & Management 26, no. 2: 105-124.

Journal article
Published: 01 December 2015 in Journal of Business Research
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Haywantee Ramkissoon; Felix T. Mavondo. The satisfaction–place attachment relationship: Potential mediators and moderators. Journal of Business Research 2015, 68, 2593 -2602.

AMA Style

Haywantee Ramkissoon, Felix T. Mavondo. The satisfaction–place attachment relationship: Potential mediators and moderators. Journal of Business Research. 2015; 68 (12):2593-2602.

Chicago/Turabian Style

Haywantee Ramkissoon; Felix T. Mavondo. 2015. "The satisfaction–place attachment relationship: Potential mediators and moderators." Journal of Business Research 68, no. 12: 2593-2602.

Journal article
Published: 03 November 2015 in Journal of Hospitality Marketing & Management
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ACS Style

Yangyang Jiang; Haywantee Ramkissoon; Felix Mavondo. Destination Marketing and Visitor Experiences: The Development of a Conceptual Framework. Journal of Hospitality Marketing & Management 2015, 25, 653 -675.

AMA Style

Yangyang Jiang, Haywantee Ramkissoon, Felix Mavondo. Destination Marketing and Visitor Experiences: The Development of a Conceptual Framework. Journal of Hospitality Marketing & Management. 2015; 25 (6):653-675.

Chicago/Turabian Style

Yangyang Jiang; Haywantee Ramkissoon; Felix Mavondo. 2015. "Destination Marketing and Visitor Experiences: The Development of a Conceptual Framework." Journal of Hospitality Marketing & Management 25, no. 6: 653-675.

Articles
Published: 12 February 2015 in Development Southern Africa
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Small islands often host distinctive resources to influence their future through tourism development. Island economies in Africa have witnessed a growing number of tourists seeking authentic cultural and natural heritage tourism attractions. This paper critically examines and bridges the nexus between perceived authenticity, place attachment, place satisfaction and cultural behavioural intentions of tourists in African island economies. Adopting a theoretical framework from the authenticity literature, and the attitude-behaviour framework, this paper develops and proposes a conceptual model to investigate how authenticity of a cultural tourism attraction might influence place satisfaction, which in turn might influence levels of place attachment and prompt cultural behavioural intentions of tourists in African island economies. This research conceptually contributes to knowledge advocating the associations between constructs of authenticity, place satisfaction, place attachment, and cultural behavioural intentions of tourists in African island economies. Limitations of the study and practical implications for sustainable tourism development are discussed.

ACS Style

Haywantee Ramkissoon. Authenticity, satisfaction, and place attachment: A conceptual framework for cultural tourism in African island economies. Development Southern Africa 2015, 32, 292 -302.

AMA Style

Haywantee Ramkissoon. Authenticity, satisfaction, and place attachment: A conceptual framework for cultural tourism in African island economies. Development Southern Africa. 2015; 32 (3):292-302.

Chicago/Turabian Style

Haywantee Ramkissoon. 2015. "Authenticity, satisfaction, and place attachment: A conceptual framework for cultural tourism in African island economies." Development Southern Africa 32, no. 3: 292-302.