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The research on chatbots has gained momentum over the past few years. Academics and practitioners investigate how these tools for communication with customers or internal team can be improved in terms of their performance, acceptance, and deployment. Although there is a plethora of recent studies available, not all of them deal with the digital business transformation implications of chatbots. The main aim of the research presented in this paper was to conduct a systematic literature review of high-quality journal research papers in order to summarise the current state of research on chatbots, identify their role in digital business transformation and suggest the areas warranting further attention. 74 papers were included in the research. Topical (focus and applications), methodological (methods used, sample size, sample type, and countries studied) and bibliometric (publication outlet, citations, and Altmetric Attention Score) aspects are evaluated and described. Scholars and practitioners can use the results to identify topics, areas, and applications that are intensely discussed in the literature and require further attention, select a methodology for their research that is well established in the field or is emerging, identify the most influential publications not to be missed in their research or identify publication outlets for publishing their research on chatbots.
Andrej Miklosik; Nina Evans; Athar Mahmood Ahmed Qureshi. The Use of Chatbots in Digital Business Transformation: A Systematic Literature Review. IEEE Access 2021, 9, 106530 -106539.
AMA StyleAndrej Miklosik, Nina Evans, Athar Mahmood Ahmed Qureshi. The Use of Chatbots in Digital Business Transformation: A Systematic Literature Review. IEEE Access. 2021; 9 (99):106530-106539.
Chicago/Turabian StyleAndrej Miklosik; Nina Evans; Athar Mahmood Ahmed Qureshi. 2021. "The Use of Chatbots in Digital Business Transformation: A Systematic Literature Review." IEEE Access 9, no. 99: 106530-106539.
Mining companies use environmental sustainability reporting to inform their stakeholders about their position in relation to environmental sustainability. This paper explores how these companies include topics related to the environment and its protection in their annual reports. The 100 largest mining companies listed on the Australian Stock Exchange (ASX) were included in the research sample, using market capitalisation as the size indicator. The investigation was performed by means of quantitative and qualitative content analysis of annual reports to identify relevant keyword occurrences. Results revealed that topics related to protection of the environment, emissions, carbon footprint, and climate change are addressed in companies' annual reports. In line with research in other industries, this study confirmed that the intensity of communication about these topics varies with company size. A new methodology was developed to assess the extent to which mining companies inform the stakeholders about their environmental protection initiatives and to address the limited applicability of the GRI G3 disclosure checklist for sustainability reporting, thereby enhancing the theory of social licence to operate.
Andrej Miklosik; Nina Evans. Environmental sustainability disclosures in annual reports of mining companies listed on the Australian Stock Exchange (ASX). Heliyon 2021, 7, e07505 .
AMA StyleAndrej Miklosik, Nina Evans. Environmental sustainability disclosures in annual reports of mining companies listed on the Australian Stock Exchange (ASX). Heliyon. 2021; 7 (7):e07505.
Chicago/Turabian StyleAndrej Miklosik; Nina Evans. 2021. "Environmental sustainability disclosures in annual reports of mining companies listed on the Australian Stock Exchange (ASX)." Heliyon 7, no. 7: e07505.
The complex process of online information search has been of great interest to academics and practitioners, regarding its motivation, triggers, phases, and various aspects of user search behavior. Web search spanning multiple sessions has been studied, including users switching between devices. The study presented in this paper aims to critically analyze two decades (2000 – 2020) of research on cross-session and cross-device search. A systematic literature review of 29 journal papers and peer reviewed academic conference proceedings was conducted. The main results were extracted, synthesized, and presented. Topical (focus and terminology), methodological (data collection, sample size, sample type, and countries studied) and bibliometric (publication outlet and citations) aspects of online information search were evaluated and described. The paper identifies keywords for effective literature searches and adds new insights about effective research methods and sampling, the most cited publications and most influential authors in this field and the possibility of conducting interdisciplinary research. Both scholars and practitioners can use this study to gain a deeper understanding of the cross-session and cross-device search research agenda. Future research suggestions inform researchers about issues that warrant further attention.
Andrej Miklosik; Nina Evans; Stefan Zak. Research on cross-session and cross-device search: A systematic literature review. IEEE Access 2021, 9, 1 -1.
AMA StyleAndrej Miklosik, Nina Evans, Stefan Zak. Research on cross-session and cross-device search: A systematic literature review. IEEE Access. 2021; 9 ():1-1.
Chicago/Turabian StyleAndrej Miklosik; Nina Evans; Stefan Zak. 2021. "Research on cross-session and cross-device search: A systematic literature review." IEEE Access 9, no. : 1-1.
Although higher education institutions (HEIs) are expected to be the leaders in knowledge generation and dissemination, it is often not clear whether they are knowledge-aware, that is, have a knowledge focus. In this article, the communication with stakeholders through HEI websites is examined to determine to what extent these institutions communicate about their knowledge initiatives and projects. This is done through an investigative study involving all HEIs and their faculties in Slovakia. Using content analysis, the study examines whether the publicly available resources on HEIs’ websites contain knowledge-related keywords, indicating the existence of a knowledge-focus. The results reveal that the websites of some HEIs contain hundreds of these resources, whereas others have none. Statistical evidence confirms that the intensity of communication about knowledge terms increases with the age and size of the HEI and is also dependent on the type of HEI (public, private state, foreign). Other dependencies between the examined factors have also been revealed, for example, HEIs that rank higher in Webometrics indicators are more intensive in their knowledge communications.
Andrej Miklosik; Nina Evans; Ivan Hlavaty. Communicating knowledge-focus through websites of higher education institutions. Journal of Information Science 2021, 1 .
AMA StyleAndrej Miklosik, Nina Evans, Ivan Hlavaty. Communicating knowledge-focus through websites of higher education institutions. Journal of Information Science. 2021; ():1.
Chicago/Turabian StyleAndrej Miklosik; Nina Evans; Ivan Hlavaty. 2021. "Communicating knowledge-focus through websites of higher education institutions." Journal of Information Science , no. : 1.
Corporate environmental sustainability reporting (CESR) has been linked to the social license to operate, assisting companies in communicating their environmental performance, and through it, increasing transparency and maintaining stakeholder relationships. This study examines how topics related to environmental sustainability are disclosed in annual reports of companies from the Australian Stock Exchange (ASX) Industrials List. The investigation was performed by means of quantitative and qualitative content analysis of annual reports to identify relevant keyword occurrences. A keyword indicator list was created by combining four topics from the GRI G3 disclosure checklist/GRI Standards with other four relevant topics. Results revealed the differences in the number of environmental disclosures between individual companies and between industry groups. The existence of a relationship between the extent of CESR on one side and company size, sector, and share price on the other was confirmed. In addition to providing practical implications, this study also contributes to theory by addressing the issue of the limited applicability of GRI keywords as CESR indicators.
Andrej Miklosik; Peter Starchon; Milos Hitka. Environmental sustainability disclosures in annual reports of ASX Industrials List companies. Environment, Development and Sustainability 2021, 1 -19.
AMA StyleAndrej Miklosik, Peter Starchon, Milos Hitka. Environmental sustainability disclosures in annual reports of ASX Industrials List companies. Environment, Development and Sustainability. 2021; ():1-19.
Chicago/Turabian StyleAndrej Miklosik; Peter Starchon; Milos Hitka. 2021. "Environmental sustainability disclosures in annual reports of ASX Industrials List companies." Environment, Development and Sustainability , no. : 1-19.
Background The objective of the study described in this article was to examine whether, and to what extent, Australian public hospitals use knowledge terminology, i.e. a body of knowledge-related terms, on their websites. The paper also discusses the difference in the level of such communication between large and small hospitals, the factors affecting the use of the knowledge-related terms in the communication and the similarities/differences between the use of knowledge terms in Australian public hospitals and large/small companies in Australia. Methods 151 Australian public hospitals were included in the research sample: 51 large and 100 small hospitals. Using the method of content analysis, websites mentioning knowledge creation, knowledge sharing, knowledge implementation, and knowledge retention were identified, along with the number of these mentions. Descriptive statistics and chi square test of independence were used to provide answers to four research questions. Results Of the 151 hospitals included in the sample, 30 had no website and 62 (50 small and 12 large) had a single page website. The study found that there are differences between Australian public hospitals regarding the level of their knowledge communication on their websites, both between small and large hospitals and between the individual hospitals within the large and small hospital groups. Conclusions A well-known saying goes “For the mouth speaks what the heart is full of”. Effective communication of knowledge-related terminologies to both internal and external stakeholders, i.e. the parties who access the websites, is therefore an indication of a knowledge focus in the public hospitals. Large hospitals are generally more active in communicating knowledge terms, although there are some exceptions. Some of the small hospitals can lead by example, but most of them do not include knowledge terminology in their communication on websites.
Andrej Miklosik; Nina Evans. Reaching out to stakeholders: The use of knowledge terminology on the websites of Australian public hospitals. BMC Health Services Research 2020, 20, 1 -10.
AMA StyleAndrej Miklosik, Nina Evans. Reaching out to stakeholders: The use of knowledge terminology on the websites of Australian public hospitals. BMC Health Services Research. 2020; 20 (1):1-10.
Chicago/Turabian StyleAndrej Miklosik; Nina Evans. 2020. "Reaching out to stakeholders: The use of knowledge terminology on the websites of Australian public hospitals." BMC Health Services Research 20, no. 1: 1-10.
The viewers’ response to television advertising has changed dramatically over the past years. Search visibility of advertisers has become of paramount importance to ensure that communication messages are followed up appropriately, and that the specific brand is considered in the customer decision-making process. This paper examines the effectiveness of communication campaigns that include TV advertisements. Specifically, it determines if, and to what extent, the advertisers of selected Australian TV advertising campaigns are visible in full-text searches on Google for a variety of relevant keywords. The visibility of advertisers is measured as the number of keyword searches that result in a high ranking on the search engine results page, average ranking, and site visibility. The results revealed notable differences in the visibility of advertisers in searches. Enhancing their visibility represents a challenge for companies striving to optimise the delivery of their communication message(s) across the entire spectrum of traditional and online media.
Andrej Miklosik; Martin Kuchta; Maria Hasprova; Nina Evans. Are Australian TV Advertisers Aware of Evolving Online Information Search Patterns? IEEE Access 2020, 8, 143066 -143075.
AMA StyleAndrej Miklosik, Martin Kuchta, Maria Hasprova, Nina Evans. Are Australian TV Advertisers Aware of Evolving Online Information Search Patterns? IEEE Access. 2020; 8 (99):143066-143075.
Chicago/Turabian StyleAndrej Miklosik; Martin Kuchta; Maria Hasprova; Nina Evans. 2020. "Are Australian TV Advertisers Aware of Evolving Online Information Search Patterns?" IEEE Access 8, no. 99: 143066-143075.
The main goal of human resource management (HRM) is to create conditions that allow enterprises to run businesses effectively by following the maximum performance and sustainability of business processes, which are key factors for an enterprise to succeed on the market. For effective management of employees as a part of HRM, systematic employee motivation is necessary because human resources are a key factor for achieving enterprise sustainability. As employees can be motivated by everything stimulating their activity, the aim is to define the importance of employee motivation through the most important motivation factors relating to mutual relationships. The emphasis is put on the identification of statistically significant differences in terms of socio-demographic features of employees. At a significance level of 5%, the statistically significant differences in terms of gender, age, and job were tested further using Tukey’s honestly significant difference test. The research results showed a large number of statistically significant differences between individual employee categories. This leads to the conclusion that employers should focus on creating individual motivation programs for employees and not approach employees uniformly because of their various needs. Creating individual motivation programs for employees should respect their needs in terms of gender, age, and job position. Enterprises are recommended to focus their motivation programs on supporting motivation factors related to finance, mutual relationships, and work conditions.
Silvia Lorincová; Miloš Čambál; Andrej Miklošík; Žaneta Balážová; Zdenka Gyurák Babeľová; Miloš Hitka. Sustainability in Business Process Management as an Important Strategic Challenge in Human Resource Management. Sustainability 2020, 12, 5941 .
AMA StyleSilvia Lorincová, Miloš Čambál, Andrej Miklošík, Žaneta Balážová, Zdenka Gyurák Babeľová, Miloš Hitka. Sustainability in Business Process Management as an Important Strategic Challenge in Human Resource Management. Sustainability. 2020; 12 (15):5941.
Chicago/Turabian StyleSilvia Lorincová; Miloš Čambál; Andrej Miklošík; Žaneta Balážová; Zdenka Gyurák Babeľová; Miloš Hitka. 2020. "Sustainability in Business Process Management as an Important Strategic Challenge in Human Resource Management." Sustainability 12, no. 15: 5941.
This paper describes the impact of big data and machine learning (ML) on digital transformation of the marketing industry and the challenges it faces from a data and information management perspective. To do this, the study identified areas of digital transformation in marketing that have not yet been sufficiently covered by existing peer-reviewed academic research. Research papers were retrieved from five databases, namely Web of Science, Scopus, ScienceDirect, Emerald, and ProQuest. Screening of 214 articles resulted in 69 articles being selected for this literature review. A gap in the existing research was identified, with five areas directly related to digital transformation in marketing. Another five potential opportunities for future research in the area of big data utilisation and application of ML-driven technologies in the marketing field were also identified. An investigation of the prospects of digital transformation in marketing can benefit both academic researchers and business practitioners working in the domain of information technologies (IT), information systems (IS), business, and marketing, by identifying areas needing primary research, systemisation, follow-up research, validation or gathering of empirical data.
Andrej Miklosik; Nina Evans. Impact of Big Data and Machine Learning on Digital Transformation in Marketing: A Literature Review. IEEE Access 2020, 8, 101284 -101292.
AMA StyleAndrej Miklosik, Nina Evans. Impact of Big Data and Machine Learning on Digital Transformation in Marketing: A Literature Review. IEEE Access. 2020; 8 (99):101284-101292.
Chicago/Turabian StyleAndrej Miklosik; Nina Evans. 2020. "Impact of Big Data and Machine Learning on Digital Transformation in Marketing: A Literature Review." IEEE Access 8, no. 99: 101284-101292.
Exponential technological expansion creates opportunities for competitive advantage by applying new data-oriented approaches to digital marketing practices. Machine learning (ML) can predict future developments and support decision-making by extracting insights from large amounts of generated data. This functionality greatly impacts and streamlines the strategic decision-making process of organizations. The research gap analysis revealed that little is known about marketers’ attitude towards, and knowledge about, ML tools and their adoption and utilization to support strategic and operational management. The research presented here focuses on the selection and adoption of ML-driven analytical tools by three distinct groups, namely marketing agencies, media companies, and advertisers. Qualitative and quantitative research was conducted, on a sample of these organizations operating in Slovakia. The findings highlight 1) the important role of intelligent analytical tools in the creation and deployment of marketing strategies, 2) the lack of knowledge about emerging technologies such as ML and artificial intelligence (AI), 3) the potential application of ML tools in marketing, as well as 4) the low level of adoption and utilization of ML-driven analytical tools in marketing management. A framework consisting of enablers and a process map was developed to help organizations identify the opportunities and successfully execute projects oriented towards the deployment and adoption of analytical ML tools in digital marketing.
Andrej Miklosik; Martin Kuchta; Nina Evans; Stefan Zak. Towards the Adoption of Machine Learning-Based Analytical Tools in Digital Marketing. IEEE Access 2019, 7, 85705 -85718.
AMA StyleAndrej Miklosik, Martin Kuchta, Nina Evans, Stefan Zak. Towards the Adoption of Machine Learning-Based Analytical Tools in Digital Marketing. IEEE Access. 2019; 7 (99):85705-85718.
Chicago/Turabian StyleAndrej Miklosik; Martin Kuchta; Nina Evans; Stefan Zak. 2019. "Towards the Adoption of Machine Learning-Based Analytical Tools in Digital Marketing." IEEE Access 7, no. 99: 85705-85718.
Managing knowledge and fostering a knowledge-sharing culture are essential in meeting the expectations of such diverse stakeholders as business owners, investors, current and prospective employees, business partners, customers, and the public. This paper describes how the adoption of knowledge management is reflected in communicated company values and principles by analysing the occurrence of knowledge-related keywords in the online resources of selected companies in Australia. The results show that companies are publicly communicating knowledge creation, sharing, and management-related topics, with knowledge sharing being the most frequent topic. The extent of communicating about knowledge-related issues differ between large organisations and SMEs; large companies mention relevant keywords significantly more frequently in their documents than SMEs. This indicates that knowledge management penetrates deeper into larger companies’ values and philosophy.
Andrej Miklosik; Nina Evans; Maria Hasprova; Julia Lipianska. Reflection of embedded knowledge culture in communications of Australian companies. Knowledge Management Research & Practice 2018, 17, 172 -181.
AMA StyleAndrej Miklosik, Nina Evans, Maria Hasprova, Julia Lipianska. Reflection of embedded knowledge culture in communications of Australian companies. Knowledge Management Research & Practice. 2018; 17 (2):172-181.
Chicago/Turabian StyleAndrej Miklosik; Nina Evans; Maria Hasprova; Julia Lipianska. 2018. "Reflection of embedded knowledge culture in communications of Australian companies." Knowledge Management Research & Practice 17, no. 2: 172-181.
Andrej Miklosik; Martin Kuchta; Stefan Zak. Privacy Protection Versus Advertising Revenues: The Case of Content Publishers. Connectist: Istanbul University Journal of Communication Sciences 2018, 117 -140.
AMA StyleAndrej Miklosik, Martin Kuchta, Stefan Zak. Privacy Protection Versus Advertising Revenues: The Case of Content Publishers. Connectist: Istanbul University Journal of Communication Sciences. 2018; ():117-140.
Chicago/Turabian StyleAndrej Miklosik; Martin Kuchta; Stefan Zak. 2018. "Privacy Protection Versus Advertising Revenues: The Case of Content Publishers." Connectist: Istanbul University Journal of Communication Sciences , no. : 117-140.
Peter Cervenka; Ivan Hlavaty; Andrej Miklosik; Julia Lipianska; University of Economics in Bratislava. Using cognitive systems in marketing analysis. Economic Annals-ХХI 2016, 160, 56 -61.
AMA StylePeter Cervenka, Ivan Hlavaty, Andrej Miklosik, Julia Lipianska, University of Economics in Bratislava. Using cognitive systems in marketing analysis. Economic Annals-ХХI. 2016; 160 (7-8):56-61.
Chicago/Turabian StylePeter Cervenka; Ivan Hlavaty; Andrej Miklosik; Julia Lipianska; University of Economics in Bratislava. 2016. "Using cognitive systems in marketing analysis." Economic Annals-ХХI 160, no. 7-8: 56-61.
Free Full Text (PDF)Andrej Miklosik PhD, Associate Professor, University of Economics in Bratislava, Slovak Republic 1 Dolnozemska cesta Str, 85235 Bratislava, Slovak Republic [email protected] approach to sustainability of academic marketing Organisations are looking for the way of optimising the effects of marketing with respect to their sustainability. Three of the most important characteristics of sustainability concept include friendliness to the environment, long-term positive economic effects and respect to the customer by means of non-aggressive marketing based on principles of social responsibility. In this article, the author aims at introducing the concept of search-centric marketing as the marketing approach reflecting changes in consumer behaviour on one hand and the desire for sustainability on the other hand. A cyclic induced effect of sustainability of marketing activities is introduced showing the mutual dependence of addressing a higher number of potential students, higher quality of students and increased level of brand recognition and awareness of a university. The evidence is provided regarding the importance of reaching top results in search engines for relevant keywords to increase effects of marketing activities, improve conversion rate and avoid wasting of resources. Keywords: Academic Marketing; Marketing Communication; Search-centric Marketing; Search Engine Marketing; Search Engine Optimisation; Sustainable Marketing JEL Classification: I23; M31; Q01 DOI: http://dx.doi.org/10.21003/ea.V156-0021 References 1. Ayu, M. A., & Elgharabawy, M. A. (2013). Effects of web accessibility on search engines and webometrics ranking. International Journal of Mobile Computing and Multimedia Communications, 5(1), 69-94. 2. Benesova, D., & Nemethova, I. (2013). The specifics of the services sector determining the introduction and utilisation of information and communication technologies. Studia commercialia Bratislavensia, 5(20), 524-535. 3. Bezakova, Z. (2013) Green computing practices as a part of the way to the sustainable development. IFIP Advances in Information and Communication Technology, 413, 579-587. 4. Busch, M. (2011). Enveloped in sustainability. Print Professional, 49(3), 12. 5. Cahlik, T., & Markova, J. (2009). Managing quality of the educational process. Politicka Ekonomie, 57(1), 3-20. 6. Crosno, J. L., & Cui, A. P. (2014). A multilevel analysis of the adoption of sustainable technology. Journal of Marketing Theory and Practice, 22(2), 209-224. 7. Dado, J., Taborecka Petrovicova, J., Riznic, D., & Rajic, T. (2013). Linking service quality and satisfaction to behavioural intentions in higher education setting. Ekonomicky casopis (Economic Annals), 61(6), 578-596. 8. Dorcak, P., & Delina, R. (2011). Impact of e-marketing services on economie performance. Ekonomicky casopis (Economic Annals), 59(1), 44-58. 9. Plesea, D. A., Maiorescu, I., & Cirstea, A. (2014). Consumers’ attitude towards consumer protection in the Digital Single Market, as reflected by European barometers. Amfiteatru Economic, 16(36), 563-577. Retrieved from http://www.amfiteatrueconomic.ro/ArticolEN.aspx?CodArticol=1291 10. Google (2012). The new multiscreen world: Understanding cross-platform consumer behavior (2015-01-10). Retrieved from http://think.withgoogle.com/databoard/media/pdfs/the-new-multi-screen-world-study_research-studies.pdf 11. Jisc. (2009). The impact of search engine optimisation on organisations’ websites. Retrieved from http://sca.jiscinvolve.org/wp/files/2010/01/sca_chin_seo_report_v1-02.pdf 12. Klepochova, D. (2011). Fair Trade and ethical consuption of Slovak consumers. Paper presented at the Sustainable marketing and sustainable consumption I, Bratislava. 13. Knoskova, L. (2015). Innovation processes and entrepreneurial culture for radical innovations. Amfiteatru Economic, 17(38), 342-357. 14. Miklosik, A. (2013). E-marketing as an integral component of the university marketing. Bratislava: EKONOM. 15. Ministry of education, science, research and sport of the Slovak Republic. (2015). Overview of funding from state budget for public universities in 2015 (proposal). Retrieved from https://www.minedu.sk/rozpis-dotacii-zo-statneho-rozpoctu-verejnym-vysokym-skolam-na-rok-2015-priprava 16. Northwood, K. (2014). Myth number 2 «making paper is bad for the environment». Appita Journal, 67(1), 17. 17. Pilik, M. (2008). New marketing trends as an opportunity of increasing marketing influence on enterprise competitiveness. E a M: Ekonomie a Management, 11(2), 107-119. 18. Savoiu, G., Necsulescu, C., Taicu, M., Serbanescu, L., & Crisan, E. (2014). Level of satisfaction of educational services consumers. Impact and consequences for the responsibility of an economics faculty. Amfiteatru Economic, 16(35), 88-107. 19. Svetlak, M. (2011). Marketing plan - University of management. Retrieved from Vysoka skola manazmentu http://www.vsm.sk/files/svetlak.pdf 20. Varadarajan, R. (2015). Innovating for sustainability: a framework for sustainable innovations and a model of sustainable innovations orientation. Journal of the Academy of Marketing Science, 23. 21. Vrabec, N., Petranova, D., & Solik, M. (2014). New role models for Slovak youth in the context of media communication. European Journal of Science and Theology, 10(4), 143-153. 22. Xu, A., & Gao, S. (2012). Discussion on usability and optimization issues in overseas university websites: A British university as an example. Paper presented at the Proceedings - 11th International Symposium on Distributed Computing and Applications to Business, Engineering and Science, DCABES 2012. 23. Zak, S. (2015). The identification of innovative research methods and techniques utilized in marketing research in the digital era. Studia commercialia Bratislavensia, 8(29), 139-152. 24. Zaremba-Warnke, S. (2013). Marketing as a tool in the accomplishment of strategic paths of the economics of sustainable development. Rocznik Ochrona Srodowiska, 15(1), 2850-2862.
Andrej Miklosik. Search-centric approach to sustainability of academic marketing. Economic Annals-ХХI 2016, 156, 92 -96.
AMA StyleAndrej Miklosik. Search-centric approach to sustainability of academic marketing. Economic Annals-ХХI. 2016; 156 (1):92-96.
Chicago/Turabian StyleAndrej Miklosik. 2016. "Search-centric approach to sustainability of academic marketing." Economic Annals-ХХI 156, no. 1: 92-96.
Nowadays, more and more organisations change their organisational culture towards project orientation. There is a big challenge for each organisation to continually improve its project management processes to increase quality of outputs and satisfaction of customers. Measuring project management implementation maturity can assist in this effort by providing a valuable framework for performance improvement. In this article, we aim to provide results of the research performed in the ICT sector in Slovakia using a standardised methodology. Results of the research show that typically, ICT companies in Slovakia have a standardised project management methodology in place and try to improve their project management processes. However, there is quite a big space for improving their attitude towards continual improvement. In the article, factors of insufficient performance in several areas are being analysed and solutions are being proposed to minimise their impact on project and company outputs. Finally, a framework enabling continual improvement of project management performance through capability maturity measurement is introduced
Andrej Miklosik. Improving Project Management Performance through Capability Maturity Measurement. Procedia Economics and Finance 2015, 30, 522 -530.
AMA StyleAndrej Miklosik. Improving Project Management Performance through Capability Maturity Measurement. Procedia Economics and Finance. 2015; 30 ():522-530.
Chicago/Turabian StyleAndrej Miklosik. 2015. "Improving Project Management Performance through Capability Maturity Measurement." Procedia Economics and Finance 30, no. : 522-530.
This article deals with issues of systemic implementation of knowledge management processes. As the authors prove, this approach enables companies generate a sustainable competitive advantage. Thanks to this, they should strive for increasing the efficiency of knowledge management. When applying these processes, many kinds of barriers tend to arise that prevent effective generation and spread of knowledge. In our research, we have deeply analysed roots of negative occurrences and introduced a framework for removing these obstacles. This framework represents a cyclical process, which consists of five groups of activities. By adopting this framework and a set of typical countermeasures, which have been identified with the use of case studies, the company shall be able to continually improve knowledge management processes and increase their maturity to achieve its objectives.
Andrej Miklosik; Stefan Zak. Framework for Effective Removal of Knowledge Management Implementation Barriers. Procedia Economics and Finance 2015, 30, 513 -521.
AMA StyleAndrej Miklosik, Stefan Zak. Framework for Effective Removal of Knowledge Management Implementation Barriers. Procedia Economics and Finance. 2015; 30 ():513-521.
Chicago/Turabian StyleAndrej Miklosik; Stefan Zak. 2015. "Framework for Effective Removal of Knowledge Management Implementation Barriers." Procedia Economics and Finance 30, no. : 513-521.
This article deals with issues of systemic implementation of knowledge management processes. As the authors prove, this approach enables companies generate a sustainable competitive advantage. Thanks to this, they should strive for increasing the efficiency of knowledge management. When applying these processes, many kinds of barriers tend to arise that prevent effective generation and spread of knowledge. In our research, we have deeply analysed roots of negative occurrences and introduced a framework for removing these obstacles. This framework represents a cyclical process, which consists of five groups of activities. By adopting this framework and a set of typical countermeasures, which have been identified with the use of case studies, the company shall be able to continually improve knowledge management processes and increase their maturity to achieve its objectives.
Andrej Miklošík; Štefan Žák. Framework for effective removal of knowledge management implementation barriers. 2015, 1 .
AMA StyleAndrej Miklošík, Štefan Žák. Framework for effective removal of knowledge management implementation barriers. . 2015; ():1.
Chicago/Turabian StyleAndrej Miklošík; Štefan Žák. 2015. "Framework for effective removal of knowledge management implementation barriers." , no. : 1.
Andrej Miklošík; Eva Hvizdová. Knowledge base cloud - a new approach to knowledge management systems architecture. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 2013, 60, 267 -280.
AMA StyleAndrej Miklošík, Eva Hvizdová. Knowledge base cloud - a new approach to knowledge management systems architecture. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis. 2013; 60 (4):267-280.
Chicago/Turabian StyleAndrej Miklošík; Eva Hvizdová. 2013. "Knowledge base cloud - a new approach to knowledge management systems architecture." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 60, no. 4: 267-280.
The question of competitive advantage comes forward in today’s globalized markets. The managers are looking for the means of sustainable competitive advantage by implementing methods of managing knowledge in company. Several modern tools and approaches use knowledge as core of the company orientation as it has the potential for creating innovations in the innovative culture. This article is dedicated to identify and describe these methods, which can help the company to measure the impacts and effects of knowledge management. These include above all Balance Scorecard, Corporate Performance Management, Kaizen, Re-engineering, Knowledge Based Benchmarking and Goal Based Management. The authors illustrate the process leading to knowledge management effects measurement as well consisting of four basic steps: analysis of the environment, defining the responsibility for knowledge management, preparation, creation and implementation of knowledge strategy and finally monitoring of effects of knowledge management strategy deployment. Implementing this evaluation should promote the effort of the company to determine the extent of positive and negative changes which were influenced by applying knowledge management principles in the company.
Eva Hvizdová; Andrej Miklošík; Radoslava Mečiar. The Measurement of Impacts and Effects of Knowledge Management in an Enterprise. Studia Commercialia Bratislavensia 2012, 5, 369 -378.
AMA StyleEva Hvizdová, Andrej Miklošík, Radoslava Mečiar. The Measurement of Impacts and Effects of Knowledge Management in an Enterprise. Studia Commercialia Bratislavensia. 2012; 5 (19):369-378.
Chicago/Turabian StyleEva Hvizdová; Andrej Miklošík; Radoslava Mečiar. 2012. "The Measurement of Impacts and Effects of Knowledge Management in an Enterprise." Studia Commercialia Bratislavensia 5, no. 19: 369-378.