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Voice-based artificial intelligence (AI) devices transform human-computer bidirectional interactions with new touchpoints. Despite the recent release of purpose-developed in-room voice assistants for hotels, they have not been widely deployed by hospitality companies. There is limited research on the phenomenon of voice-based digital assistants and a research gap in their adoption by hotels for automating workflows and enhancing guests’ experiences. This study analysed the role of voice devices for mediating interactions between hotels and guests from both the hospitality technology providers’ and guests’ perspectives. This was done by the means of inductive qualitative research using 28 semi-structured interviews. The findings revealed that benefits associated with the application of voice-based digital assistants in hospitality outweigh the drawbacks for both hotels and guests. The paper proposes a model which illustrates the essence of speech-based interactions between hotels and guests via voice assistants. This concept contributes to human-computer interactions in the hotel industry.
Dimitrios Buhalis; Iuliia Moldavska. In-room Voice-Based AI Digital Assistants Transforming On-Site Hotel Services and Guests’ Experiences. Information and Communication Technologies in Tourism 2021 2021, 30 -44.
AMA StyleDimitrios Buhalis, Iuliia Moldavska. In-room Voice-Based AI Digital Assistants Transforming On-Site Hotel Services and Guests’ Experiences. Information and Communication Technologies in Tourism 2021. 2021; ():30-44.
Chicago/Turabian StyleDimitrios Buhalis; Iuliia Moldavska. 2021. "In-room Voice-Based AI Digital Assistants Transforming On-Site Hotel Services and Guests’ Experiences." Information and Communication Technologies in Tourism 2021 , no. : 30-44.
S. Stoyanova-Bozhkova; T. Paskova; D. Buhalis. Emotional intelligence: a competitive advantage for tourism and hospitality managers. Tourism Recreation Research 2020, 1 -13.
AMA StyleS. Stoyanova-Bozhkova, T. Paskova, D. Buhalis. Emotional intelligence: a competitive advantage for tourism and hospitality managers. Tourism Recreation Research. 2020; ():1-13.
Chicago/Turabian StyleS. Stoyanova-Bozhkova; T. Paskova; D. Buhalis. 2020. "Emotional intelligence: a competitive advantage for tourism and hospitality managers." Tourism Recreation Research , no. : 1-13.
The integration of technology in business strategy increases the complexity of marketing communications and urges the need for advanced marketing performance analytics. Rapid advancements in marketing attribution methods created gaps in the systematic description of the methods and explanation of their capabilities. This paper contrasts theoretically elaborated facilitators and the capabilities of data-driven analytics against the empirically identified classes of marketing attribution. It proposes a novel taxonomy, which serves as a tool for systematic naming and describing marketing attribution methods. The findings allow to reflect on the contemporary attribution methods’ capabilities to account for the specifics of the customer journey, thereby, creating currently lacking theoretical backbone for advancing the accuracy of value attribution.
Dimitrios Buhalis; Katerina Volchek. Bridging marketing theory and big data analytics: The taxonomy of marketing attribution. International Journal of Information Management 2020, 56, 102253 .
AMA StyleDimitrios Buhalis, Katerina Volchek. Bridging marketing theory and big data analytics: The taxonomy of marketing attribution. International Journal of Information Management. 2020; 56 ():102253.
Chicago/Turabian StyleDimitrios Buhalis; Katerina Volchek. 2020. "Bridging marketing theory and big data analytics: The taxonomy of marketing attribution." International Journal of Information Management 56, no. : 102253.
It is my privilege to serve as founding editor of our new journal, Tourism and Hospitality, and my pleasure to welcome you to its pages
Brian Garrod; Jarkko Saarinen; Sergio Moreno-Gil; Svetlana Stepchenkova; Alfonso Vargas-Sánchez; Dimitrios Buhalis; Alan Fyall; Tazim Jamal; Lori Pennington-Gray. Taking a Road Less Travelled: Welcome to Tourism and Hospitality. Tourism and Hospitality 2020, 1, 20 -22.
AMA StyleBrian Garrod, Jarkko Saarinen, Sergio Moreno-Gil, Svetlana Stepchenkova, Alfonso Vargas-Sánchez, Dimitrios Buhalis, Alan Fyall, Tazim Jamal, Lori Pennington-Gray. Taking a Road Less Travelled: Welcome to Tourism and Hospitality. Tourism and Hospitality. 2020; 1 (1):20-22.
Chicago/Turabian StyleBrian Garrod; Jarkko Saarinen; Sergio Moreno-Gil; Svetlana Stepchenkova; Alfonso Vargas-Sánchez; Dimitrios Buhalis; Alan Fyall; Tazim Jamal; Lori Pennington-Gray. 2020. "Taking a Road Less Travelled: Welcome to Tourism and Hospitality." Tourism and Hospitality 1, no. 1: 20-22.
Drawing on collaboration theory, this research investigates the effect of joint versus single brand advertising on tourists’ behavioral responses with two experiments. Study 1 employs a field experiment to examine the effect of joint brand advertising on tourists’ actual information search behavior. Study 2 uses a laboratory experiment to investigate the effect of joint brand advertising on tourists’ intention to visit a destination and measures whether this relationship is mediated by product interest. Study 1 suggests that, compared to single brand advertising, joint brand advertising increases tourists’ search behavior. Study 2 shows that joint brand advertising stimulates product interest, which in turn increases tourists’ intention to visit. The mediating role of product interest disappears when a destination brand forms a partnership with a lesser-reputed travel intermediary brand. The research provides implications for theory development in the area of tourism advertising, while also identifying best practices for advertisers on how to optimize the effectiveness of their campaigns.
Ali Selcuk Can; Yuksel Ekinci; Giampaolo Viglia; Dimitrios Buhalis. Stronger Together? Tourists’ Behavioral Responses to Joint Brand Advertising. Journal of Advertising 2020, 49, 525 -539.
AMA StyleAli Selcuk Can, Yuksel Ekinci, Giampaolo Viglia, Dimitrios Buhalis. Stronger Together? Tourists’ Behavioral Responses to Joint Brand Advertising. Journal of Advertising. 2020; 49 (5):525-539.
Chicago/Turabian StyleAli Selcuk Can; Yuksel Ekinci; Giampaolo Viglia; Dimitrios Buhalis. 2020. "Stronger Together? Tourists’ Behavioral Responses to Joint Brand Advertising." Journal of Advertising 49, no. 5: 525-539.
Cultural Ecosystem Service (CES) evaluation is the basis for various environmental management and policymaking for nature-based tourism destinations including national parks. As an innovative data sourcing method, geolocated social media data promotes the rapid growth in CES research. Based on 58 empirical research articles using geolocated social media data, we review the current status and challenges of CES research and suggest some future CES research directions. We find that current geolocated social media based quantitative CES evaluation studies concentrate in photo density analysis, quantitative analysis of photo contents, photo viewshed analysis and economic values analysis. We also find that factors affecting CES spatial and temporal distributions fall in two major categories: biophysical and social/infrastructure. We think that future CES research can be improved by theoretical extension, methodological integration and service co-creation.
Hongmei Zhang; Ruihong Huang; Yechen Zhang; Dimitrios Buhalis. Cultural ecosystem services evaluation using geolocated social media data: a review. Tourism Geographies 2020, 1 -23.
AMA StyleHongmei Zhang, Ruihong Huang, Yechen Zhang, Dimitrios Buhalis. Cultural ecosystem services evaluation using geolocated social media data: a review. Tourism Geographies. 2020; ():1-23.
Chicago/Turabian StyleHongmei Zhang; Ruihong Huang; Yechen Zhang; Dimitrios Buhalis. 2020. "Cultural ecosystem services evaluation using geolocated social media data: a review." Tourism Geographies , no. : 1-23.
Purpose This paper aims to investigate the temporal dynamics of users browsing activity on a hotel website in order to derive effective marketing strategies and constantly improve website effectiveness. Users' activities on the hotel's website on yearly, monthly, daily and hourly basis are examined and compared, demonstrating the power of informatics and data analytics. Design/methodology/approach A total of 29,976 hourly Weblog files from 1 August 2014 to 31 December 2017 were collected from a luxury hotel in Hong Kong. ANOVA and post-hoc comparisons were used to analyse the data. Findings Users' browsing behaviours, particularly stickiness, on the hotel website differ on yearly, monthly, daily and weekly bases. Users' activities increased steadily from 2014 to 2016, but dropped in 2017. Users are most active from July to September, on weekdays, and from noon to evening time. The month-, day-, and hour-based behaviours changed through years. The analysis of big data determines strategic and operational management and marketing decision-making. Research limitations/implications Understanding the usage patterns of their websites allow organisations to make a range of strategic, marketing, pricing and distribution decisions to optimise their performance. Fluctuation of website usage and level of customer engagement have implications on customer support and services, as well as strategic partnership decisions. Originality/value Leveraging the power of big data analytics, this paper adds to the existing literature by performing a comprehensive analysis on the temporal dynamics of users' online browsing behaviours.
Irene Cheng Chu Chan; Jing Ma; Rob Law; Dimitrios Buhalis; Richard Hatter. Dynamics of hotel website browsing activity: the power of informatics and data analytics. Industrial Management & Data Systems 2020, 121, 1398 -1416.
AMA StyleIrene Cheng Chu Chan, Jing Ma, Rob Law, Dimitrios Buhalis, Richard Hatter. Dynamics of hotel website browsing activity: the power of informatics and data analytics. Industrial Management & Data Systems. 2020; 121 (6):1398-1416.
Chicago/Turabian StyleIrene Cheng Chu Chan; Jing Ma; Rob Law; Dimitrios Buhalis; Richard Hatter. 2020. "Dynamics of hotel website browsing activity: the power of informatics and data analytics." Industrial Management & Data Systems 121, no. 6: 1398-1416.
The sharing economy disrupts the marketplace and brings both benefits and disadvantages into service ecosystems. We discuss principles of the S‐D logic and transformative service research and explore the processes of value co‐creation and co‐destruction of well‐being within the ecosystem of the accommodation sharing economy. Following a brief period of euphoria, the dark side of the sharing economy emerges, defined as the socially, environmentally, or economically undesirable effects introduced by the sharing economy. Airbnb introduced new realities for visitors, neighborhoods, the accommodation industry, and city councils, whereby some stakeholders are frequently found to maximize their own value at the expense of others. Value co‐destruction prevails often due to uncontrolled and rapid expansion. We seek to promote a more balanced process, and the optimization of value co‐creation, while seeking to prevent value co‐destruction. Using a literature review, netnography, and a case study, we investigate co‐creation and co‐destruction, as expressed by different stakeholders, and focus on the socio‐psychological implications in the use of sharing platforms that affect the well‐being of individuals and community. A conceptual framework is proposed to manage future research addressing well‐being, value co‐creation and co‐destruction in complex ecosystem service networks.
Dimitrios Buhalis; Luisa Andreu; Juergen Gnoth. The dark side of the sharing economy: Balancing value co‐creation and value co‐destruction. Psychology & Marketing 2020, 37, 689 -704.
AMA StyleDimitrios Buhalis, Luisa Andreu, Juergen Gnoth. The dark side of the sharing economy: Balancing value co‐creation and value co‐destruction. Psychology & Marketing. 2020; 37 (5):689-704.
Chicago/Turabian StyleDimitrios Buhalis; Luisa Andreu; Juergen Gnoth. 2020. "The dark side of the sharing economy: Balancing value co‐creation and value co‐destruction." Psychology & Marketing 37, no. 5: 689-704.
This study analyzes, in a generational context, the influence of young consumers' external and internal variables on their e-loyalty to tourism sites. Using a large sample and employing structural equations (PLS), a new model is generated that includes two external variables (site design and eWOM) and two internal variables (trust and satisfaction), to which the intention to purchase online is added. These variables are very important in e-commerce and tourism, and they have not previously been studied jointly. The results show that the impact of consumers’ internal variables is greater than the impact from external ones. Moreover, the proposed causal model is practical and can be easily applied by tourism companies to improve site e-loyalty in the context of market orientation. The Importance-Performance Analysis (IPMA) carried out shows the importance of satisfaction over other variables.
Dimitrios Buhalis; Eduardo Parra López; Jose Alberto Martinez-Gonzalez. Influence of young consumers’ external and internal variables on their e-loyalty to tourism sites. Journal of Destination Marketing & Management 2020, 15, 100409 .
AMA StyleDimitrios Buhalis, Eduardo Parra López, Jose Alberto Martinez-Gonzalez. Influence of young consumers’ external and internal variables on their e-loyalty to tourism sites. Journal of Destination Marketing & Management. 2020; 15 ():100409.
Chicago/Turabian StyleDimitrios Buhalis; Eduardo Parra López; Jose Alberto Martinez-Gonzalez. 2020. "Influence of young consumers’ external and internal variables on their e-loyalty to tourism sites." Journal of Destination Marketing & Management 15, no. : 100409.
Dimitrios Buhalis; Emily Siaw Yen Cheng. Correction to: Exploring the Use of Chatbots in Hotels: Technology Providers’ Perspective. Information and Communication Technologies in Tourism 2020 2020, C1 -C1.
AMA StyleDimitrios Buhalis, Emily Siaw Yen Cheng. Correction to: Exploring the Use of Chatbots in Hotels: Technology Providers’ Perspective. Information and Communication Technologies in Tourism 2020. 2020; ():C1-C1.
Chicago/Turabian StyleDimitrios Buhalis; Emily Siaw Yen Cheng. 2020. "Correction to: Exploring the Use of Chatbots in Hotels: Technology Providers’ Perspective." Information and Communication Technologies in Tourism 2020 , no. : C1-C1.
Virtual assistants, also known as chatbot technology is getting more prominent and is applied widely in many industries. The use of chatbots, advantages, disadvantages, and future implication should be further understood; particularly from a technology provider’ perspective. Previous studies, specialised in the hospitality context, focused solely on user’s perspective. They have widely neglected the expert’s point of view, which creates a gap in literature on the understanding of chatbot implications. The purpose of this study is to explore the use of chatbots in hotels by conducting semi-structured interviews with industry experts (technology providers). This study explores the use of chatbots and the key value the offer through interviews with chatbot experts. The findings show that the use of chatbots receive positive feedback and the benefits of chatbots outweigh the challenges. This will lead to further deployment of chatbot in the industry and the need to develop their abilities in order to achieve their full potential.
Dimitrios Buhalis; Emily Siaw Yen Cheng. Exploring the Use of Chatbots in Hotels: Technology Providers’ Perspective. Information and Communication Technologies in Tourism 2020 2019, 231 -242.
AMA StyleDimitrios Buhalis, Emily Siaw Yen Cheng. Exploring the Use of Chatbots in Hotels: Technology Providers’ Perspective. Information and Communication Technologies in Tourism 2020. 2019; ():231-242.
Chicago/Turabian StyleDimitrios Buhalis; Emily Siaw Yen Cheng. 2019. "Exploring the Use of Chatbots in Hotels: Technology Providers’ Perspective." Information and Communication Technologies in Tourism 2020 , no. : 231-242.
Purpose Due to product diversity, traditional quality signals in the hotel industry such as star ratings and brand affiliation do not work well in the accommodation booking process on the sharing economy platform. From a suppliers’ perspective, this study aims to apply the signaling theory to the booking of Airbnb listings and explore the influence of quality signals on the odds of an Airbnb listing being booked. Design/methodology/approach A binomial logistic model is used to describe the influences of different attributes on the market demand. Because of the large sample size, sequential Bayesian updating method is utilized in hospitality and tourism field for the first attempt. Findings Results show that, in addition to host-specific information such as “Superhost” and identity verification, attributes including price, extra charges, region competitiveness and house rules are all effective signals in Airbnb. The signaling impact is more effective for the listings without any review comments. Originality/value This study contributes to the literature by incorporating the signaling theory in the analysis of booking probability of Airbnb accommodation. The research findings are valuable to hosts in improving their booking rates and revenue. In addition, government and industrial management organizations can have more efficient strategy and policy planning.
Bin Yao; Richard T.R. Qiu; Daisy Fan; Anyu Liu; Dimitrios Buhalis. Standing out from the crowd – an exploration of signal attributes of Airbnb listings. International Journal of Contemporary Hospitality Management 2019, 31, 4520 -4542.
AMA StyleBin Yao, Richard T.R. Qiu, Daisy Fan, Anyu Liu, Dimitrios Buhalis. Standing out from the crowd – an exploration of signal attributes of Airbnb listings. International Journal of Contemporary Hospitality Management. 2019; 31 (12):4520-4542.
Chicago/Turabian StyleBin Yao; Richard T.R. Qiu; Daisy Fan; Anyu Liu; Dimitrios Buhalis. 2019. "Standing out from the crowd – an exploration of signal attributes of Airbnb listings." International Journal of Contemporary Hospitality Management 31, no. 12: 4520-4542.
S. Mostafa Rasoolimanesh; Rob Law; Dimitrios Buhalis; Cihan Cobanoglu. Guest editorial. Journal of Hospitality and Tourism Technology 2019, 10, 481 -488.
AMA StyleS. Mostafa Rasoolimanesh, Rob Law, Dimitrios Buhalis, Cihan Cobanoglu. Guest editorial. Journal of Hospitality and Tourism Technology. 2019; 10 (4):481-488.
Chicago/Turabian StyleS. Mostafa Rasoolimanesh; Rob Law; Dimitrios Buhalis; Cihan Cobanoglu. 2019. "Guest editorial." Journal of Hospitality and Tourism Technology 10, no. 4: 481-488.
Cross-border collaboration has become more valuable particularly for destinations that have had long-standing disputes in political relations but now seek peace. They are often forced to collaborate and develop economic and political bridges, developing friendships on the way. Although the industry has several cases of such collaboration in practice, this has been a neglected subject in academic studies. Therefore, this study explores the opportunities and benefits from a Turkey-Greece destination marketing collaboration. It seeks to identify catalysts for success through a range of potential instruments, organisations, solutions that remove possible barriers that may hinder a successful implementation. It also identifies the advantages of successful cross-border destination marketing such as being in close proximity in terms of history, culture, attractions and location. Finally, the paper discusses the ways to strengthen the competitiveness of both destinations as neighbouring countries. For instance, through their historical wealth and strategic location, both Greece and Turkey can obtain economic, social and political benefits from tourism that will also lead to peace making in the end. The study also provides implications for the practice and future research.
Metin Kozak; Dimitrios Buhalis. Cross–border tourism destination marketing: Prerequisites and critical success factors. Journal of Destination Marketing & Management 2019, 14, 100392 .
AMA StyleMetin Kozak, Dimitrios Buhalis. Cross–border tourism destination marketing: Prerequisites and critical success factors. Journal of Destination Marketing & Management. 2019; 14 ():100392.
Chicago/Turabian StyleMetin Kozak; Dimitrios Buhalis. 2019. "Cross–border tourism destination marketing: Prerequisites and critical success factors." Journal of Destination Marketing & Management 14, no. : 100392.
Purpose Technological disruptions such as the Internet of Things and autonomous devices, enhanced analytical capabilities (artificial intelligence) and rich media (virtual and augmented reality) are creating smart environments that are transforming industry structures, processes and practices. The purpose of this paper is to explore critical technological advancements using a value co-creation lens to provide insights into service innovations that impact ecosystems. The paper provides examples from tourism and hospitality industries as an information dependent service management context. Design/methodology/approach The research synthesizes prevailing theories of co-creation, service ecosystems, networks and technology disruption with emerging technological developments. Findings Findings highlight the need for research into service innovations in the tourism and hospitality sector at both macro-market and micro-firm levels, emanating from the rapid and radical nature of technological advancements. Specifically, the paper identifies three areas of likely future disruption in service experiences that may benefit from immediate attention: extra-sensory experiences, hyper-personalized experiences and beyond-automation experiences. Research limitations/implications Tourism and hospitality services prevail under varying levels of infrastructure, organization and cultural constraints. This paper provides an overview of potential disruptions and developments and does not delve into individual destination types and settings. This will require future work that conceptualizes and examines how stakeholders may adapt within specific contexts. Social implications Technological disruptions impact all facets of life. A comprehensive picture of developments here provides policymakers with nuanced perspectives to better prepare for impending change. Originality/value Guest experiences in tourism and hospitality by definition take place in hostile environments that are outside the safety and familiarity of one’s own surroundings. The emergence of smart environments will redefine how customers navigate their experiences. At a conceptual level, this requires a complete rethink of how stakeholders should leverage technologies, engage and reengineer services to remain competitive. The paper illustrates how technology disrupts industry structures and stimulates value co-creation at the micro and macro-societal level.
Dimitrios Buhalis; Tracy Harwood; Vanja Bogicevic; Giampaolo Viglia; Srikanth Beldona; Charles Hofacker. Technological disruptions in services: lessons from tourism and hospitality. Journal of Service Management 2019, 30, 484 -506.
AMA StyleDimitrios Buhalis, Tracy Harwood, Vanja Bogicevic, Giampaolo Viglia, Srikanth Beldona, Charles Hofacker. Technological disruptions in services: lessons from tourism and hospitality. Journal of Service Management. 2019; 30 (4):484-506.
Chicago/Turabian StyleDimitrios Buhalis; Tracy Harwood; Vanja Bogicevic; Giampaolo Viglia; Srikanth Beldona; Charles Hofacker. 2019. "Technological disruptions in services: lessons from tourism and hospitality." Journal of Service Management 30, no. 4: 484-506.
Daisy Fan; Dimitrios Buhalis; Bingna Lin. A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation. Annals of Tourism Research 2019, 78, 1 .
AMA StyleDaisy Fan, Dimitrios Buhalis, Bingna Lin. A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation. Annals of Tourism Research. 2019; 78 ():1.
Chicago/Turabian StyleDaisy Fan; Dimitrios Buhalis; Bingna Lin. 2019. "A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation." Annals of Tourism Research 78, no. : 1.
PurposeThis paper aims to explore and evaluate practice-based segmentation as an alternative conceptual segmentation perspective that acknowledges the active role of consumers as value co-creators.Design/methodology/approachData comprising various aspects of customer-to-customer (C2C) co-creation practices of festival visitors were collected across five UK-based festivals, using participant observation and semi-structured interviews with naturally occurring social units (individuals, couples and groups). Data were analysed using a qualitative thematic analysis procedure within QSR NVivo 10.FindingsPrivate, sociable, tribal and communing practice segments are identified and profiled, using the interplay of specific subject- and situation-specific practice elements to highlight the “minimum” conditions for each C2C co-creation practice. Unlike traditional segments, practice segment membership is shown to be fluid and overlapping, with fragmented consumers moving across different practice segments throughout their festival experience according to what makes most sense at a given time.Research limitations/implicationsAlthough practice-based segmentation is studied in the relatively limited context of C2C co-creation practices at festivals, the paper illustrates how this approach could be operationalised in the initial qualitative stages of segmentation research. By identifying how the interplay of subject- and situation-specific practice elements affects performance of practices, managers can facilitate relevant practice-based segments, leading to more sustainable business.Originality/valueThe paper contributes to segmentation literature by empirically demonstrating the feasibility of practice-based segments and by evaluating the use of practice-based segmentation on a strategic, procedural and operational level. Possible methodological solutions for future research are offered.
Ivana Rihova; Miguel Moital; Dimitrios Buhalis; Mary-Beth Gouthro. Practice-based segmentation: taxonomy of C2C co-creation practice segments. International Journal of Contemporary Hospitality Management 2019, 31, 3799 -3818.
AMA StyleIvana Rihova, Miguel Moital, Dimitrios Buhalis, Mary-Beth Gouthro. Practice-based segmentation: taxonomy of C2C co-creation practice segments. International Journal of Contemporary Hospitality Management. 2019; 31 (9):3799-3818.
Chicago/Turabian StyleIvana Rihova; Miguel Moital; Dimitrios Buhalis; Mary-Beth Gouthro. 2019. "Practice-based segmentation: taxonomy of C2C co-creation practice segments." International Journal of Contemporary Hospitality Management 31, no. 9: 3799-3818.
Purpose Technology revolutionises the tourism industry and determines the strategy and competitiveness of tourism organisations and destinations. This paper aims to explore the transformational and disruptive nature of technology for tourism. Design/methodology/approach This paper is based on systematic research. Findings Technology innovations bring the entire range of stakeholders together in tourism service ecosystems. Technology-empowered tourism experiences increasingly support travellers to co-create value throughout all stages of travel. Ambient Intelligence (AmI) Tourism (2020-future) is driven by a range of disruptive technologies. Inevitably smart environments transform industry structures, processes and practices, having disruptive impacts for service innovation, strategy, management, marketing and competitiveness of everybody involved. Originality/value The paper synthesises developments in technology for tourism and proposes a future perspective.
Dimitrios Buhalis. Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article. Tourism Review 2019, 75, 267 -272.
AMA StyleDimitrios Buhalis. Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article. Tourism Review. 2019; 75 (1):267-272.
Chicago/Turabian StyleDimitrios Buhalis. 2019. "Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article." Tourism Review 75, no. 1: 267-272.
Purpose The purpose of this paper is to reconstruct and analyze the long history of Tourism Review and try to outline the future of this journal. Design/methodology/approach The authors show that Tourism Review has been a good example of multiple life cycles over time and of survival by adaption. Findings The authors illustrate also how this journal has seen decline, as well as revival, and stagnation, as well as innovation. Originality/value It is also a proxy of the state and issues of tourism research and publication over 75 years.
Christian Laesser; Thomas Bieger; Harald Pechlaner; Peter Keller; Dimitrios Buhalis. 75 years of Tourism Review: survival by transformation: a perspective article. Tourism Review 2019, 75, 4 -7.
AMA StyleChristian Laesser, Thomas Bieger, Harald Pechlaner, Peter Keller, Dimitrios Buhalis. 75 years of Tourism Review: survival by transformation: a perspective article. Tourism Review. 2019; 75 (1):4-7.
Chicago/Turabian StyleChristian Laesser; Thomas Bieger; Harald Pechlaner; Peter Keller; Dimitrios Buhalis. 2019. "75 years of Tourism Review: survival by transformation: a perspective article." Tourism Review 75, no. 1: 4-7.
Drawing on social exchange theory and the service-dominant logic framework this paper explores the association between value co-creation and the willingness to engage in customer citizenship behavior in the hospitality and tourism context. Tourism and hospitality firms are increasingly offering opportunities for co-production and value-in-use not only to increase revisit and repurchase intentions but also to benefit from manifestations of customer citizenship behavior such as customer feedback, advocacy, customer-to-customer assistance and tolerance in less satisfactory future services. The paper offers a building block for future work to investigate the causal relationship between the dimensions of value co-creation (co-production and value-in-use) and customer citizenship behavior.
Ioannis Assiouras; George Skourtis; Antonios Giannopoulos; Dimitrios Buhalis; Michalis Koniordos. Value co-creation and customer citizenship behavior. Annals of Tourism Research 2019, 78, 102742 .
AMA StyleIoannis Assiouras, George Skourtis, Antonios Giannopoulos, Dimitrios Buhalis, Michalis Koniordos. Value co-creation and customer citizenship behavior. Annals of Tourism Research. 2019; 78 ():102742.
Chicago/Turabian StyleIoannis Assiouras; George Skourtis; Antonios Giannopoulos; Dimitrios Buhalis; Michalis Koniordos. 2019. "Value co-creation and customer citizenship behavior." Annals of Tourism Research 78, no. : 102742.