Education for sustainable development is an evolving concept aimed at providing an understanding of the relationship between sustainable development issues and the development of knowledge, skills, perspectives and values, which will enable people of all ages to commit themselves to creating a sustainable future. The aim of the study is the development of a widely applicable model of e-learning, which consists of seven consecutive levels of professional and personal development and is conceptually associated with a self-regulation strategy. The methodological core of such model creation is the theory of niche construction. Its application to the understanding of the systemic educational process allowed the assumption that, under the evolutionary pressure of the educational environment, a person is engaged in self-learning and self-development processes. Thus, needing to adapt to the educational niche’s interaction, the individual affects its development through active inclusion in the training process, showing a personal evolutionary impulse. The system, in turn, affects one’s individual growth through the socialization of his/her personal and professional qualities. The scientific novelty of this article lies in the proposed widely applicable, presumably universal model of distance education, which consists of seven levels of professional development. The results show progress in students’ mastery of skills, which are an integral part of education for sustainable development (ESD), namely, foresight, critical thinking and reflection, systemic thinking, building partnerships, and participating in decision-making. This article also demonstrates the existing functionality of platforms that technologically support the educational process, indicates their strengths and defines areas for further improvement and development within the framework regarding the concept of education for sustainable development. The study outcomes confirm the effectiveness of a universal distance education model for the stable professional growth of tourism and hospitality staff. Thus, it is advisable to implement the model’s conceptual structure into educational programs of modern e-learning systems. Supposed universality of the model opens up the possibility of its use in almost all fields for training personnel.

Purpose: Running a business is correlated with incurring costs. These are related to the management of resources in enterprises, which is why they must be constantly analysed and controlled. Based on cost information, certain management decisions are made. The aim of the article is to present basic issues concerning the functioning of distribution costs in an enterprise. Design/methodology/approach: An analysis of a company's activities in terms of distribution costs was conducted. In addition, the article defines the logistical indicators and measures of an enterprise and presents expenses incurred for training in specific years. Determinations: The article presents the allocation of primary distribution costs, which are divided into storage costs, transport costs, inventory maintenance costs, and administrative costs through conducting an interview in the enterprise. Originality/Value: The results of the study can be used in the company's strategic distribution decisions. Keywords: distribution logistics, logistics costs, enterprise.

Purpose: The aim of the article is to analyze the operation of company X in the context of logistic customer service in practice. Design/methodology/approach: The idea of the work is to present the theoretical part of customer service and compare it to logistic customer service in practice. It also includes comparisons of practical solutions of company X to theoretical requirements. Findings: The research issue discussed in the article was a survey. Its purpose is to present customer service in Patrick's Day in company X. 81 people of different genders and age groups responded anonymously to the survey questions 15- >60 years. General knowledge of the logistics industry and responses from opinion makers were taken into account. The responses of the surveyed people were presented graphically along with their descriptions. Research limitations/implications: The practical part is intended to reflect the actual compliance of company X with the imposed rules. The Logistics Customer Service Principles were created to ensure a consistent and effective approach to customer service in the context of logistics. Practical implications: The type of customer service strategy depends on the specific goals and needs of a given business. The essence of logistic customer service is the effective management of the flow of products and services from the place of production to the place of consumption in order to meet customer needs. Logistics customer service covers many aspects, such as planning, controlling and monitoring the flow of goods, inventory management, transport, warehousing and coordination of activities between various links in the supply chain. Social implications: Customer service also means the ability to accept customer opinions and comments with an open mind. Customers should be able to express their opinions and complaints and then respond effectively. Originality/value: The article draws attention to the importance of a non-routine approach to the dynamics of opportunities. This is important for management as a scientific discipline, but also for managers, which indicates various possible development paths. Keywords: Customer, logistic customer service, logistics. Category of the paper: Research paper.

Purpose: The main goal of the article was to conduct a comparative analysis of two different inventory management methods, identify their advantages and disadvantages, and present recommendations for optimizing the inventory. Design/methodology/approach: The research was conducted in the form of a case study in a manufacturing company, in which two approaches to inventory management were compared: traditional, using an Excel spreadsheet and modern - using a WMS system. The analysis was based on empirical data, observations of logistics processes and benchmarking assessment of efficiency indicators. Findings: The study results showed a significant advantage of the WMS system over traditional methods. WMS allows for more accurate inventory management, faster order fulfillment, reducing the number of errors and complaints, as well as reducing unit costs of warehouse operations. The key conclusion is the recommendation to fully implement WMS throughout the entire warehouse. Research limitations/implications: The analysis is based on empirical data from one operating environment in which the WMS system was already partially implemented, which could have influenced the dynamics and scale of the achieved effects. Moreover, the study does not take into account the full costs of implementing a WMS system from scratch in organizations that do not have IT infrastructure or trained staff. In future research, it is worth expanding the scope to compare different types of warehouses (e.g. high-bay, cold stores, distribution centers) and also take into account the long-term effects of implementing WMS and RFID technologies, including the impact on employee turnover, organizational culture and operational continuity. Practical implications: The study results provide practical recommendations for logistics and manufacturing companies that are considering implementing WMS systems. It has been shown that even partial implementation of the system can lead to a quick improvement in the efficiency and quality of warehouse services. Social implications: Improving work organization in warehouses can lead to reduced employee stress, reduced human errors and improved operational safety. Better customer service has a positive impact on business relationships and consumer satisfaction. Originality/value: This study adds original value to the literature on the subject by directly comparing two commonly used inventory management methods in a real warehouse environment.

Wydawnictwo Naukowe Uniwersytetu Szczecińskiego

Motivation: There is no single, indisputable definition of corporate social responsibility (CSR), neither in the subject literature nor the practical sphere. Different circles of interest have their own interpretation of CSR, though the evolution of the term can be clearly seen. Knowledge of the motivation of business entities implementing this concept could bring a worthy addition to its definition. Aim: The purpose of this article is to analyze the opinions of respondents and their attitudes towards social responsibility, and whether the involvement of companies affects their choices as consumers and employees. In the survey I focused on three aspects: knowledge and understanding of the concept of CSR, the impact of CSR on the attitudes and choices of consumers and employees, as well as the reception and evaluation of these activities by the surveyed people. Results: The research included a group of people who answered questions about CSR and they assessed the involvement of companies which influence consumers’ and producers’ choices.