Water distribution networks are expected to fulfill the water demand by all consumers and at all times, even during critical scenarios, such as pipe failures. In this work, a methodology is proposed to maximize the quality of service during pipe failures by operating valves. The selection of the valves to operate is done by solving an optimization problem using Gondwana, a generic optimization tool for drinking water distribution networks. Different objective functions and different failure scenarios are investigated, considering a real-life water distribution network. The analysis is performed considering the peak demand condition. The proposed methodology is useful for water companies in managing the operation of their networks during critical scenarios.