I am professor at School of Informatics Engineering, Pontificia Universidad Católica de Valparaíso (PUCV), located in Chile. I am Informatics Engineer, Master of Computer Science and PhD in Informatics Engineering. My research areas are Human-Computer Interaction (HCI), Customer Experience (CX), User Experience (UX) and Project Management. I am a member of the research group in HCI "UseCV" of PUCV, Chile. As research group we perform several technical consultancies of Usability, UX and CX to different companies. I am also chair of the chapter "Valparaíso ACM SIGCHI".