Background: We evaluated the effect of three teaching strategies to facilitate teamwork in a systems analysis and design course during the COVID‐19 pandemic: (1) offering a HyFlex version of the course, (2) facilitating scheduled online teamwork sessions for all students, and (3) providing conflict resolution training to help teams overcome collaboration challenges.Purpose/Hypothesis: To identify the impact of these instructional strategies and answer four research questions, we measured (1) performance, dynamics, and cooperation strategies of teams and (2) students' perceptions of their own and team members' performance along with changes in their perceptions of their conflict management skills.Design/Method: We used a simultaneous triangulation mixed‐methods design to obtain distinct but complementary qualitative and quantitative data. We compared data from two offerings of the course: Fall 2019 and Fall 2020 semesters. In the Fall 2019 semester, an in‐person active learning strategy was used, while in the Fall 2020 semester, the course followed a HyFlex delivery mode due to the COVID‐19 pandemic.Results: Findings suggest that the use of cooperative learning pedagogy along with HyFlex accommodations for safety and social distancing requirements for the Fall 2020 semester provided students with a comparable learning experience to a traditional in‐person mode.Conclusions: Learning strategies, pedagogical supports, and teamwork training can enhance social interactions, and consequently, students' social presence in online learning. Conflict resolution training could be a valuable tool for improving teamwork skills and communication among team members.

Information technology professionals are required to possess both technical and professional skills while functioning in teams. Higher education institutions are promoting teamwork by engaging students in cooperative and project-based learning environments. We characterized teams based on their collective orientations and evaluated their team performance in a cooperative project-based learning environment situated in a sophomore-level systems analysis and design course. We explored the orientation patterns in terms of goals, roles, processes, and interpersonal relations (GRPI). Specifically, we analyzed team retrospectives of 23 teams using a mixed-method approach. Findings characterized teams into balanced and unbalanced orientations. Teams with balanced orientations demonstrated a higher level of team performance in terms of academic achievement than the unbalanced category.

Reflective practice is becoming a more necessary skill across all disciplines and industry sectors. This study describes the reflective processes capstone engineering students engaged with as part of modelling-based learning assignments over the entire course of a semester. Students answered multiple reflection questions asking them about planning, monitoring, and evaluating their performance during the modelling-based learning exercises. A rubric was used to quantify the student performance on the reflection assignments and clustering analysis to identify and characterise different student groups. Thematic analysis was then performed on students’ reflections within the different clusters to understand the qualitative differences in student reflective practices. Our results uncovered two groups of students with similar patterns in their reflective practices, which we called active and inactive reflectors. The implications of the study include instructional approaches that can give students repeated practice and encourage them to engage in active reflection behaviours.

This study explores the efficacy of Kotter’s eight-step change model in fostering intercultural competence among faculty and staff within a large Midwestern public university. Recognizing the need for intercultural development in higher education, this research applies a structured change framework coupled with the Intercultural Development Inventory (IDI) assessment tool to guide the change process. The development of intercultural competence among faculty and staff is crucial for creating inclusive learning environments, as they play a pivotal role in modeling intercultural competence and fostering students’ skills necessary to navigate an increasingly diverse and interconnected world. This study employs an instrumental case study design, utilizing interviews, document analysis, and Intercultural Development Inventory (IDI) assessments to examine the change process over a three-year period. The findings demonstrate how each step of Kotter’s model was successfully adapted to drive organizational change and enhance intercultural competence among 639 faculty and staff members across 11 departments in the College of Agriculture. This study highlights the importance of creating a shared vision, empowering stakeholders, and anchoring changes in the institution’s culture and emphasizes the pivotal role of structured change management in achieving substantive improvements in intercultural learning environments. The insights and strategies presented can serve as a foundation for other higher education institutions seeking to implement similar initiatives and foster inclusive learning environments.

Scrum methodology is widely used in the information technology (IT) industry for the purposes of team-based iterative software development. However, limited studies have been conducted to explore the nature of interactions between a Scrum Master and other team members and the effect of these interactions on team effectiveness. The aim of this study is to understand the interactions between the Scrum Master and other team members in an educational setting and propose and demonstrate an application of cooperative game theory for the same. Cooperative game theory can model scenarios where other team members can benefit from cooperating. Through the lens of the cooperative game-theoretic model, we investigated the strategies employed by the Scrum Master and other team members when involved in a semi-capstone IT project. Specifically, the study explored the team interaction between a Scrum Master and other team members at three different levels of team effectiveness: least effective, partially effective, and most effective. Our results indicate that a Scrum Master should be active to maximize their payoff as well as the teams’ overall payoff. Contrary to this, other team members should be active in the most and partially effective teams, while being passive in the least effective teams at higher costs of interpersonal relations and the processes. The results of the study represent a novel application of game-theoretic modeling for understanding the Scrum Master and other team member interactions. These results are applicable not just in an educational setting but also to the wider area of software development by identifying the right set of strategies by the Scrum Master, and other team members in order to help IT professionals to maximize their payoff.

Companies and their executives are concluding that to accomplish their complex tasks and all-encompassing missions and goals, they must step outside the traditional realms of teamwork and partnership and engage in cross-cultural and multinational alliances. One of the principal areas affecting teamwork today, especially in diverse workplaces, is the variety of cultural value orientations that the members relate to. To better prepare students for joining global enterprises, it is necessary to understand their cultural orientations and how those may influence their teamwork interactions. This study used a mixed methods design to characterize computer and information technology undergraduate students’ cultural orientations and their cultural awareness in the context of teamwork experiences. The data for the study was collected in the form of a reflection assignment that was implemented during the first week of classes as a way to promote students’ cultural awareness and how that may play out in their teamwork interactions. The reflection assignment had two parts: (i) a survey and (ii) reflection questions. The study used descriptive statistics and t-tests to analyze the survey (quantitative data), and thematic analysis was conducted to analyze the reflection questions (qualitative data). Our analysis of the quantitative data revealed that students identified the following core values they are Individualism, Equality, Monochronic, Meritocracy, Informality, Personal Efficacy, and Directness, and these values resonated with most of the students in class. Corresponding qualitative themes that emerged regarding students’ beliefs of how those values may play out in their teamwork experience were (a) Treating everyone equally and understanding others, (b) Increasing temporal Awareness, (c) Enacting effective communication, (d) Monitoring the progress of team members and (e) Establishing rules and boundaries.