Dr. Long-Sheng Chen is a Professor with the Department of Industrial Engineering and Management, National Taipei University of Technology. He is also an honorary distinguished professor with the Department of Information Management, Chaoyang University of Technology, Taiwan. He received his Ph.D. from the Department of Industrial Engineering and Management, National Chiao Tung University, Taiwan in 2006, and his BS and MS degrees, both in industrial management, from National Cheng Kung University, Tainan, Taiwan in 1998 and 2000, respectively. His current research interests include big data analytics, natural language processing, social media marketing, quality management, customer relationship management, context-awareness, and machine learning, with more than 150 publications in these areas.