Speech signals are being used as a primary input source in human–computer interaction (HCI) to develop several applications, such as automatic speech recognition (ASR), speech emotion recognition (SER), gender, and age recognition. Classifying speakers according to their age and gender is a challenging task in speech processing owing to the disability of the current methods of extracting salient high-level speech features and classification models. To address these problems, we introduce a novel end-to-end age and gender recognition convolutional neural network (CNN) with a specially designed multi-attention module (MAM) from speech signals. Our proposed model uses MAM to extract spatial and temporal salient features from the input data effectively. The MAM mechanism uses a rectangular shape filter as a kernel in convolution layers and comprises two separate time and frequency attention mechanisms. The time attention branch learns to detect temporal cues, whereas the frequency attention module extracts the most relevant features to the target by focusing on the spatial frequency features. The combination of the two extracted spatial and temporal features complements one another and provide high performance in terms of age and gender classification. The proposed age and gender classification system was tested using the Common Voice and locally developed Korean speech recognition datasets. Our suggested model achieved 96%, 73%, and 76% accuracy scores for gender, age, and age-gender classification, respectively, using the Common Voice dataset. The Korean speech recognition dataset results were 97%, 97%, and 90% for gender, age, and age-gender recognition, respectively. The prediction performance of our proposed model, which was obtained in the experiments, demonstrated the superiority and robustness of the tasks regarding age, gender, and age-gender recognition from speech signals.

More and more people are gravitating to reading online product reviews prior to making purchasing decisions. Because a number of reviews that vary in usefulness are posted every day, much attention is being paid to measuring their helpfulness. The goal of this paper is to investigate the various determinants of the helpfulness of reviews, and it also intends to examine the moderating effect of product type, that is, the experience or search goods in relation to the helpfulness of online reviews. The study results show that reviewer reputation, the disclosure of reviewer identity, and review depth positively affect the helpfulness of an online review. The moderating effects of product type exist for these determinants on helpfulness. That is, the number of reviews for a product and the disclosure of reviewer identity have a greater influence on the helpfulness for experience goods, while reviewer reputation, review extremity, and review depth are more important for helpfulness in relation to search goods. The interaction effects exist for average review rating and average review depth for a product with review helpfulness on product sales. The results of the study will identify helpful online reviews and assist in designing review sites effectively.

Purpose: While a number of studies examined the eWOM (online word-of-mouth) factors affecting box office, the studies on the impact of review helpfulness on box office are lacking. The purpose of this paper is to fill the void in previous studies and further extend prior work regarding eWOM and box office. In order to explain the interaction effect of helpfulness with other variables on product sales, this study posits that review characteristics such as number of reviews, review rating, review length interact with review helpfulness to have an influence on box office. Further, as the studies that have examined whether eWOM factors are significant in box office performances for the international markets other than US are lacking, this study is targeting Korean markets to validate the effect of eWOM on box office. Design/methodology/approach: This study used publicly available data from www.naver.com to build a sample of online review data concerning box office. The final sample of the study included 2090 movies. Findings: The results indicated that in cases when the review is helpful, the number of reviews and review length are more greatly influencing box office. Review rating, review extremity, and helpfulness for reviewer are important determinants for review helpfulness. Practical implications: Managers can concentrate on the review rating and review extremity of online customer reviews in the design of online sites for movies. The design of user review systems can follow the direction that promotes more helpfulness for online user reviews based on an enhanced understanding of what drives helpfulness voting. Originality/value: Given that previous studies on the effect of review helpfulness on box office are lacking, it contributes to eWOM literature by investigating the impact of review helpfulness on box office revenue.

The social engagement of eWOM (electronic word-of-mouth) can reduce the threat of adverse selection in e-commerce. As studies that examine the social influence of eWOM are rare, the present work suggests the moderating effect of review or reviewer helpfulness and product type (experience or search goods) on the relationship between eWOM and product sales. The volume of eWOM, which is defined as the multiplication of the average length by the number of reviews, is shown to be moderated by review and reviewer helpfulness and search goods to affect product sales. Review ratings are moderated by reviewer helpfulness, and review extremity is positively (negatively) moderated by search (experience) goods and review helpfulness to affect product sales. As previous studies of differentiated sampling strategies that consider review helpfulness for predicting product sales using eWOM are lacking, this study compares the prediction power of business intelligence methods for different subsamples of products created according to high or low review and reviewer helpfulness levels. The subsample with high review or reviewer helpfulness demonstrates greater prediction performance than the subsample with low review or reviewer helpfulness when eWOM variables are used as predictors of product sales. Hence, preliminary filtering data preprocessing should consider review or reviewer helpfulness as a crucial criterion of the data quality. This will contribute to the sampling or preprocessing strategy used to predict product sales using eWOM.