The digitization of society creates both challenges and opportunities for prisons. Previous studies show that prisons’ digitization affects interaction between incarcerated people, prison culture and reduces recidivism, however it also poses security risks. In this study, we ask how do barriers to digital inclusion appear among incarcerated people in the prison context, and how do they perceive whether face-to-face interactions with employees can be replaced by digital services. The analytical starting points of the study are rhetorical analysis and Goffman´s micro-sociological analysis. The research material consists of 26 incarcerated people’s interviews from different parts of Finland. The results show that gaps in digital skills and access to the internet are key barriers to digital inclusion in prisons. The question of whether digital services can replace face-to-face encounters raised conflicting comments. Interviewees emphasized the importance of social interaction in their desistance, but also the benefits of digitization such as the possibility of anonymity. In addition, the research highlights the tense nature of prison culture, as well as the different aspirations of prisoners. The pursuit of digital agency can also manifest itself in various secondary adjustments. The digitization of prisons means a change in the prison employee’s role and work approach.

Background: The significance of web-based health and social care services has been highlighted in recent years. There is a risk that the digitalization of public services will reinforce the digital and social exclusion of vulnerable groups, such as individuals with mental health problems. Objective: This study aims to examine the associations between mental health problems and attitudes toward web-based health and social care services in the general population. The attitudes measured include lack of interest, perceived need for face-to-face encounters, and concern for safety. The study also evaluates whether sociodemographic characteristics (age, gender, education level, and poverty) modify these associations. Methods: Cross-sectional population-based data were collected from 4495 Finnish adults in 2017. Linear regression was used to examine the main effects and interactions of poor mental health and sociodemographic characteristics on attitudes toward web-based health and social care services. Results: The results show that mental health was associated with attitudes toward web-based health and social care services. Individuals with mental health problems were especially concerned about the safety of web-based services. Poor mental health was independently associated with negative attitudes toward web-based services over the effects of sociodemographic factors. Some of the associations between poor mental health and negative attitudes toward web-based services were stronger among older people and men. With regard to sociodemographic characteristics, particularly higher age, low education, and poverty were associated with negative attitudes toward web-based health and social care services. Conclusions: Poor mental health is associated with negative attitudes toward web-based health and social care services and thus indirectly with exclusion. It seems that being older and being male both reinforce the link between poor mental health and exclusion. In supporting the digital inclusion of people with mental health problems, attention should be paid to guidance and counseling, reliability, and the user-friendliness of web-based services as well as to the prevention of poverty. In addition, it is essential to see web-based services as complementary to, and not a substitute for, face-to-face services.

Prisoners are a group of people with many health and social problems. However, in prisons the use of the Internet is controlled. Thus, prisoners’ access to digital health care and social welfare services is limited. In addition, there are many cognitive and attitudinal barriers to the use of digital health care and social welfare services for prisoners. Cross-sectional survey data (N = 225) were collected from eleven prisons in different parts of Finland and analysed using linear regression analysis. The results are consistent with Ajzen’s theory and previous studies on the acceptance of information systems in health care. Prisoners’ behavioural intentions related to the use of digital health care and social welfare services are influenced by their perceptions of their capacity to use digital services, the expectations of their close people and their attitudes, as well as by trust in the Internet and services. In contrast, the age of prisoners’ indirectly affects their willingness to use digital services. The study recommends that prisoners are supported in the use of digital health care and social welfare services by prison staff and other people. Digital skills training is also needed in order to support digital inclusion, especially for older and long-term prisoners.