The Covid-19 pandemic is one of the most disruptive, life-changing events that had brought the world to a perpetual standstill in 2020. Schools and institutions of higher education were impacted badly, resulting from the lockdowns and movement restrictions imposed by the governments of numerous countries. Students and faculty found themselves in virtual classrooms, with many caught unaware of what they needed to do, having to learn new things at lightning speed and feeling a sense of despair. While many online learners had frustrations and concerns regarding their online learning experience, there were those who had a good learning experience. The students’ observations and perceptions of the difficulties and opportunities they encountered in their online learning experience were assessed through grounded theory using textual thematic qualitative analysis of their reflective feedback. The findings reveal that most students had a good online learning experience and found that the academic continuity plans implemented by the universities were effective. The concerns that some students had with online learning were related to technological drawbacks such as poor internet connections, and personal concerns about academic ability and time management skills, among others. This study concludes by offering insights and recommendations to institutions, faculty, and students on how best to conduct online learning and teaching for all.

Service learning (SL) provides a fitting opportunity for students to engage with and learn from the larger community. Such engagements are fast becoming a crucial facet of student and academic activities within Higher Educational Institutions (HEIs) in Malaysia. (SL) enhances pedagogical learning, fosters more durable relationships which extend beyond campus walls and appropriately prepares students for life outside the campus. The integration of community engagement within the (HEIs)’s curricula fosters an educational setting which facilitates the students’ academic, personal and professional developments. (SL) is a learning pedagogy that helps students identify issues within the community, work together and address some of the diverse challenges that have been identified. Today, without a basic knowledge of Information and communication technology (ICT) or digital literacy, it is very difficult to secure employment. Marginalized communities are faced with various socio-economic and environmental barriers which prevent them from obtaining such knowledge. This, in turn further perpetuates a vicious cycle that leaves them within a constant state of powerlessness. This study sought to explore the potential of (SL) in empowering marginalized communities by providing them with basic (ICT) training. A qualitative approach was utilized involving interviews with twenty respondents from marginalized communities. The respondents currently hold jobs which require a basic knowledge of (ICT). The findings indicate that basic digital literacy is becoming increasingly crucial toward the empowerment of marginalized communities in Malaysia. However, the relevant initiatives toward this are sorely lacking. Thus, service learning has a great potential to address the current gap.