This study investigates the factors influencing the intention to use the Quick Response Code Indonesian Standard (QRIS) among Micro, Small, and Medium Enterprises (MSMEs) customers in Indonesia. In this study, a quantitative approach was taken with the survey method using an online questionnaire that was distributed to 240 MSME customers. The collected data were analyzed using the Statistical Package for the Social Sciences (SPSS) and Structural Equation Modeling (SEM) using the Analysis of Moment Structures (AMOS) 24 to test their validity and reliability. The study results show that factors such as perceived benefits, knowledge, and perceived safety significantly affect customer confidence in using QRIS. However, perceived ease of use does not significantly affect trust. In addition, perceived usefulness, knowledge, and trust significantly influence the intention to use QRIS, while perceived ease of use and perceived safety have no significant effect. Based on these findings, increasing perceptions of benefits, knowledge, and trust is critical to encouraging the use of QRIS among MSME customers. Although ease of use and security do not directly affect usage intentions, ensuring an easy user experience and providing security guarantees for MSME customers are still essential. This study contributes to the literature by increasing understanding of the factors driving QRIS adoption in SMEs. These findings can assist in developing effective strategies to increase the use of QRIS and the growth of the MSME sector, emphasizing benefits and advantages, increasing customer knowledge, and building trust in security.

In order to ultimately boost business earnings, this study tries to ascertain the impact of workload, work stress, and work-life balance on employee performance. Descriptive quantitative research methodology is employed. This study used an unlimited number of startup employees in Jakarta as its population. The nonprobability sampling approach is employed in the sampling procedure. According to the research's findings, employee performance among startup workers in Jakarta is significantly improved by workload. Because of this, the company's performance expectations will not be met the more work the employees feel they are expected to do. Workload significantly influences how stressed out startup employees in Jakarta feel at work. Thus, employees experience more stress the more work they have to do. Work-life balance for startup employees in Jakarta is significantly impacted by workload. As a result, employees feel less of a work-life balance as their burden increases. Workplace stress significantly affects startup employees' productivity in Jakarta. Employee performance suffers as a result of increased work stress. Work-life balance significantly influences how well startup employees in Jakarta perform at work. Therefore, the greater the employee's success for the organization, the better the ability to manage work and personal life. Work-life balance is significantly impacted by work stress for startup employees in Jakarta. Therefore, the employee would experience less stress the better he can balance his life. work stress and workload have a significant effect on employee performance. this means that the amount of burden and stress felt by employees causes employee performance to decrease. workload, work stress have a significant effect on work-life balance. this means that workload and work stress will be reduced when employees can balance their lives. workload, work life balance has a significant effect on employee performance. This means that the demands of work will cause difficulties for employees to balance between personal life and work life. Work-life balance is significantly impacted by workload and workplace stress. Employees will perform better when they can balance their personal and professional life, which will lessen work-related stress. workload, work stress and work life balance affect performance. this means that workload and work stress will decrease when employees can balance their lives so that employees will improve their performance.

Human capital is a key factor in achieving high performance by a company. However, employees who are dissatisfied with their work have low productivity, which has a negative impact on the company's performance. Therefore, it is important for company management to identify and evaluate the factors that have a significant impact on the employee performance in modern conditions. The purpose of this study is to examine the effect of job satisfaction and work-life balance on employee performance and organizational commitment as mediating variable. The object of this study is group customer operations in telecommunication companies. Data was collected using the online questionnaire on Microsoft 365. This sampling technique uses a non-probability sampling technique with purposive sampling method where six divisions of customer operations groups in a telecommunications company used as respondents can return 195 questionnaires. The sample consisted of males 116 (59.5%) and 79 females (40.5%). In this study the authors use the data analysis method using SEM (Structural Equation Model) with calculation tools. The study results show that job satisfaction and organizational commitment are the main factors that can improve employee performance and employee resilience. At the same time, work-life balance does not affect the employee performance in the studied telecommunication companies. Job satisfaction and organizational commitment in group customer operation in telecommunication must be further improved so that management gets more productive and effective human resources in increasing the company's target to become a superior company in the telecommunications industry.

The aims of this study are to discuss the positive effect of e-service quality on e-satisfaction, the positive effect of brand image on e-satisfaction, the positive effect of e-satisfaction on e-loyalty, the positive effect of e-service quality on e-loyalty, and the positive influence of brand image on e-loyalty to TikTok Shop users. Researchers used data collection by survey method by distributing questionnaire instruments. The objects of this research are respondents who are users of the TikTok Shop application. The number of respondents in this study were 243 respondents who had used the TikTok Shop application. Data analysis techniques used by researchers using SPSS version 26 and SEM with the AMOS program version 24. The results of the study state that e-service quality, brand image and e-satisfaction have a positive and significant effect on e-loyalty. Likewise with e-service quality and brand image which have a positive and significant influence on e-loyalty. ABSTRAK Tujuan dari penelitian ini adalah untuk menguji pengaruh positif e-service quality terhadap e-satisfaction, pengaruh positif brand image terhadap e-satisfaction, pengaruh positif e-satisfaction terhadap e-loyalty, pengaruh positif e-service quality terhadap e-loyalty, dan pengaruh positif brand image terhadap e-loyalty pada pengguna TikTok Shop. Peneliti menggunakan pengumpulan data dengan metode survey dengan menyebarkan instrument kuesioner. Peneliti menggunakan pengumpulan data dengan metode survey dengan menyebarkan instrument kuesioner. Objek penelitian ini adalah responden yang merupakan pengguna aplikasi TikTok Shop. Jumlah responden pada penelitian ini sebanyak 243 responden yang telah memakai aplikasi TikTok Shop. Teknik analisis data yang digunakan peneliti dengan menggunakan SPSS versi 26 dan SEM dengan program AMOS versi 24. Hasil penelitian menyatakan bahwa e-service quality, brand image dan e-satisfaction memiliki pengaruh possitif dan signifikan terhadap e-loyalty. Begitu juga dengan e-service quality dan brand image yang memiliki pengaruh positif dan signifikan terhadap e-loyalty.