Ruben Pereira is an Assistant Professor at ISCTE. He has a PhD in Information Systems at Instituto Superior Técnico where he also graduated as a Master in Computer Engineering and Computer Science. He has been a consultant in several industries, such as: services, banking, telecommunications, and Ecommerce, among others. He is the author of several scientific papers in the area of Information Technology Services Management and Information Technology Governance, covering the most adopted IT Frameworks like ITIL and COBIT. Its areas of scientific interest extend to: Information Technology Risk Management, Business Process Management, continuous improvement and innovation, process optimization, Digital Transformation, among others.