Este artigo tem como principal objetivo analisar como ocorreu o processo de implementação do lean healthcare em três hospitais brasileiros que exerceram um papel pioneiro na aplicação desse sistema. Foi utilizada a abordagem metodológica do estudo de caso, adotando como técnicas de coleta de dados entrevistas, análise documental e observação. Os resultados evidenciaram que os processos de implementação da produção enxuta nos três hospitais tiveram muitas semelhanças, seja nos fluxos de pacientes, materiais ou informações. Por meio da pesquisa, foi possível extrair diretrizes quanto à aplicação das técnicas e dos princípios enxutos de modo a fornecer suporte às operações hospitalares na implementação da produção enxuta.

This paper aims to provide an understanding of dynamic capabilities (DC) and critical factors (CF) responsible for the development of sustainability-oriented innovation (SOI), presenting an overview of the literature through descriptive analysis and identifying dynamic capabilities and critical factors for SOIs. For that, we develop a systematic literature review. Therefore, we propose a conceptual framework that shows that SOI’s development depends on DC (absorptive, environmental, competence, the ability for innovation, resource integration, organizational, networking, and technological) and fourteen CFs. We also identify paths for further studies regarding four main streams. The framework is a state of the art representation, and its structure would be useful to promote SOIs.

Purpose: This paper aims to map literature about innovation capabilities (IC) taking into consideration industrial clusters to propose a conceptual framework that synthetizes the main factors and subfactors responsible for ICs; in addition, the paper also proposes a research agenda. Design/methodology/approach: A systematic literature review (SLR) was performed; academic papers were analyzed qualitatively and quantitatively. Findings: The authors provide a descriptive analysis followed by a thematic synthesis, in which we present 05 enablers and 20 critical factors (CF) of IC in clusters. The proposed framework emphasizes what needs to be done or improved to increase IC in cluster-based companies. Based on this systematic review and the framework proposed, the authors identified opportunities for future research. Research limitations/implications: The enablers and CF identified through SLR were not validated empirically. Therefore, future studies on the current topic are required to validate the framework by investigating which factors are more relevant to cluster-based companies that intend to improve their innovative performance. Practical implications: The present findings have important implications for the identification of the factors and subfactors that may contribute to the development of IC, which may help managers and decision-makers in recognizing which factors are the most responsible for business innovation. Originality/value: The paper identifies enablers related to the development of IC in industrial cluster and presents a research agenda. The framework represents a guideline for companies to achieve better innovation performance.

This paper presents an approach for evaluating collaboration attributes in companies operating in industrial clusters. From the literature review, we identified governance, geographic proximity, and trust as the main collaboration attributes in industrial clusters. For each of them, there is a set of related sub-attributes that composed the evaluation model. For developing the model, we used the graph theoretic approach (GTA), a methodology for multi-attribute assessment that considers interdependencies among elements of a system to provide an overall evaluation. We applied the model to five companies of a furniture cluster. The results showed the model allows for systematizing relationship management because it highlights the collaboration attributes that need to be improved. Furthermore, the application of the model may contribute to encouraging companies to develop collaborative practices.

Sustainability in interorganizational networks depends on developing collaborative capabilities for this purpose. However, to improve their collaborative capabilities for sustainability (CCS), companies in interorganizational networks need methods to assess them. The existing CCS assessment approaches in the literature do not indicate what capabilities should be improved in an individual company to support collaborative strategies. Addressing this gap, the main contribution of this paper is providing a framework to assess CCS in interorganizational networks, providing support for improving firm-level capabilities. To attain this aim, the framework was based on the graph-theoretic approach (GTA), a multi-attribute technique that captures the interrelationships between elements of a system, providing multi-level and overall assessment. We tested the framework in three hotels from a tourism cluster in Brazil, where sustainability has been an unsettling issue. By applying the assessment framework, it was possible to generate a CCS index for each company and, thereby, to compare the results. Findings from the field confirmed the benefits of using the framework and its utility in assessing CCS and setting priorities for improvement.

Purpose: The paper aims to present a hands‐on activity for operations management (OM) education that simulates assembly operations common in industrial settings using polyvinyl chloride (PVC) threadable fittings utilised in water pipes as interchangeable parts for easy manual assembly.Design/methodology/approach: The teaching method followed the philosophy of active learning and was applied in an action research approach; the proposed activity was tested and improved during applications in the classroom.Findings: The applicability of the method was proven during in‐class exercises. The results were confirmed with positive feedback from the students involved in the exercises, which was obtained through a survey conducted after a set of applications.Research limitations/implications: Although the proposed activity may have several possibilities for application, this paper focuses specifically on teaching the topics of work measurement and assembly line balancing, thus limiting the generalisability of these findings to other OM techniques. Therefore, it is important that the activity is further adapted to teach other OM topics.Practical implications: The activity performed with pipe fittings represents a practical exercise that contributes to reduction of the gap between theory and practice in OM education. Using simple and low cost materials, the students are involved in creating a real process from a fictional product.Originality/value: This paper presents an experiential learning exercise applied using an innovative approach, using pipe fittings as interchangeable parts assembled in a production line.