The fierce competition among industries and the rapid environment changes have health care companies not only face the competitive prices of products but also bear the pressure of shortening product life cycle. Looking back the barter time before, there was not customer service. With the time and space changes, customer service is constantly enhanced along with the economic development. In the service era, a business should complete the service value from the aspect of customer to achieve the goal of customer satisfaction, actively understand customers’ real needs, and provide products and services required for customers in order to create higher service value for customers. Taking the employees of health care industry in Shanghai City as the research object, questionnaire survey is used for collecting relevant data. With statistical analyses, the following research conclusions are summarized: (1) Service innovation shows significantly positive correlations with customer value; (2) Customer value reveals remarkably positive correlations with customer satisfaction; (3) Service innovation reveals notably positive correlations with customer satisfaction. Reference for health care industry making operation policies is provided in this study. By strengthening customer value and customer satisfaction, it is expected to enhance customer loyalty and create the niche for the sustainable management of health care industry.

Many earlier studies have assessed Chinese poverty using monetary dimensions, but few have considered the time dimension. This research investigates multidimensional poverty in urban China, using data from the 2013 China Household Income Project, from the standpoints of income and time. A logistic regression model was used to estimate the socioeconomic causes of income poverty, time poverty, and income–constrained time poverty. Empirical results obtained from this study reveal that being a paid female worker or a private enterprise employee and bearing the financial burdens of housing and medical care have significant effects on the probability of being time poor. In addition, workers who have low academic achievement, children, and educational loans are particularly prone to suffering income–constrained time poverty. This study contributes to the assessment of severe poverty situations and suggests an increasing need for working time regulations and more support for less-educated workers in urban China.