Purpose: This study demonstrates how artificial intelligence (AI) shapes the strategic planning process in volatile, uncertain, complex and ambiguous (VUCA) business environments. Having adopted various domains of the Cynefin framework, the research explores AI's transformative potential and provide insights regarding how organisations can harness AI-driven solutions for strategic planning. Design/methodology/approach: This conceptual paper theorises the role of AI in strategic planning process in a VUCA world by integrating extant knowledge across multiple literature streams. The “model paper” approach was adopted to provide a theoretical framework predicting relationships among considered concepts. Findings: The paper highlights potential application of the Cynefin framework to manage complexities in strategic decision-making process, the transformative impact of AI at different stages of strategic planning, the required strategic planning characteristics within VUCA to be supported by AI and the attendant challenges posed by AI integration in the uncertain business landscape. Originality/value: This study pioneers a theoretical exploration of AI's role in strategic planning within the VUCA business landscape, guided by the Cynefin framework. Thus, it enriches scholarly discourse and expands knowledge frontiers.

Purpose: This paper aims to provide a comprehensive understanding of factors that contribute to refugees’ exclusion from health-care services. More specifically, using institutional theory, this paper identifies regulative pillar-, normative pillar- and cultural/cognitive pillar-related challenges that result in refugees having limited or no access to health-care services.Design/methodology/approach: The paper draws on both secondary research and empirical insights from two qualitative fieldwork studies totaling 37 semi-structured meso-level interviews, observations and focus groups in three Turkish cities (Izmir, Ankara and Edirne), as well as a total of 42 micro-level, semi-structured interviews with refugees and migrants in one large city (Izmir) in Turkey.Findings: This study reveals that systematically stratified legal statuses result in different levels of access to public health-care services for migrants, asylum seekers or refugees based on their fragmented protection statuses. The findings suggest access to health-care is differentiated not only between local citizens and refugees but also among the refugees and migrants based on their legal status as shaped by their country of origin.Originality/value: While the role of macro challenges such as laws and government regulations in shaping policies about refugees have been examined in other fields, the impact of such factors on refugee services and well-being has been largely ignored in service literature in general, as well as transformative service research literature in particular. This study is one of the first attempts by explicitly including macro-level factors to contribute to the discussion on the refugees’ access to public health-care services in a host country by relying on the institutional theory by providing a holistic understanding of cognitive, normative and regulative factors in understanding service exclusion problem.

The aim of this study is to illustrate the significance of human resources and software development teams in the process of value co-creation, specifically in the provision of human capital within the framework of Industry 5.0. This investigation takes into account ethical considerations, machine ethics, and gender inequalities. In order to achieve this aim, we conduct semi-structured in-depth qualitative interviews with 12 Human Resources Specialists and 12 Computer Engineers in large scale organisations in Turkey. As a theoretical lens, we adopt modified grounded theory to explore the interaction of teams for demonstrating how they design and manage the digital process by considering the human–machine collaboration aspect of Industry 5.0. Based on the interviews, there are three main themes in the present research: digitalisation in tracking personnel data, ensuring ethical actions in digitalisation of organisational process, and reflections of digitalisation to gender inequality. Since studies on diversity and industry 5.0 are scarce, this research demonstrates the ethical and adverse aspects of industry 5.0, and how it reflects to gender inequality in organisations.

Bu çalışma, araştırma görevlilerinin akademiye yabancılaşmaları olgusunun altında yatan sorunları, örüntüleri yabancılaşmanın ‘anlamsızlık’, ‘güçsüzlük’, ‘kendine yabancılaşma’, ‘normsuzluk’ ve ‘yalıtılmışlık’ boyutları çerçevesinde ele alarak ortaya çıkarmayı amaçlamaktadır. Nitel araştırma yöntemi ile Türkiye bağlamında devlet üniversitelerinden toplamda 25 İİBF araştırma görevlisi ile yarı yapılandırılmış, derinlemesine görüşmeler gerçekleştirilmiştir. Akademiye yabancılaşmalarının ana nedenlerinin kanundan, statüler ve bireyler arasındaki eşitsizliklerden, psikolojik baskıdan, iş ortamından ve kayırmacılıktan kaynaklandığı gösterilmiştir. Bu araştırmanın keşifsel bir yaklaşım ile akademik kariyerlerinin henüz başında olan, genç bilim insanlarının akademiye yabancılaşmalarına yol açan boyutlara odaklanarak yükseköğretimde karar alıcılar ve yabancılaşma konusunda gelecek çalışmalar için kuramsal bir başlangıç noktasını oluşturmasını beklemekteyiz.

Purpose: Social entrepreneurs innovatively exploit opportunities and create, in this way, social change and value by bringing together different resources to meet social needs and solve social problems. To achieve this, given their limited size and financial resources, the personal ties and social networks that social entrepreneurs build in this process play a crucial role in developing relationships and enabling their ventures to succeed. The purpose of this paper is to examine the role of network processes in innovative activities carried out by social entrepreneurs and to stress the importance of network processes rather than network structure/design for social innovation. Design/methodology/approach: “Çöp(m)adam” (Garbage Ladies), a social development project and business in Ayvalik, Turkey (which aims to provide opportunities for women who have never had the chance to work and earn regular salaries in the course of their lifetimes), was explored qualitatively as a case study within the framework of the network orchestration theory. In-depth, semi-structured interviews and observations were conducted. Relevant documents about Çöp(m)adam were also collected at the time of the interview to provide the triangulation of reference material for thematic analysis and post-research inquiry. Findings: It has been found that Çöp(m)adam dynamically manages the network process in the course of realizing social innovation and builds a win-win environment that creates value both for the future of the social enterprise and for all the actors in the network by integrating the relationships among the actors it is in a relationship with. Originality/value: In contrast to traditional studies dealing with the network theory, this research focuses on network processes rather than network structure. Also, since the literature provides evidence for profit-based organizations, the study differentiates into two main reasons. First, the authors adopt a case study approach in social entrepreneurship for social value creation, and second, based on the case study, the authors provide a conceptual enrichment through proposing the sub-categories of knowledge mobility, innovation appropriability and network stability in orchestration processes. This paper seeks to broaden the existing understanding of how social entrepreneurial processes and innovative outcomes are shaped by social networks and orchestration processes in a network-centric innovation from the viewpoint of a hub/focal firm by undertaking research on a less examined type of enterprise and context – namely, a social entrepreneurial venture in Turkey.