Marco Santórum holds a PhD in Computer Science from the University of Grenoble, France, and is a researcher accredited by Ecuador’s Secretariat of Higher Education, Science, Technology and Innovation (SENESCYT). He is an Associate Professor in the Department of Computer Science at Escuela Politécnica Nacional (EPN). He also teaches in the Master’s Program in User Experience at Universidad de Las Américas (UDLA) and at Universidad Latina de Costa Rica. He has served as Director of EPN’s Doctoral Program in Computer Science, Director of LudoLab—the Research Laboratory for Information Systems and Digital Inclusion—and Vice-Rector for Research, Innovation and Outreach at Escuela Politécnica Nacional. His academic career encompasses scientific research, teaching, innovation and community engagement. He has published more than 75 papers indexed in Web of Science and Scopus. His research interests include requirements engineering, information systems, serious games, business process management, artificial intelligence, human–computer interaction, accessibility, usability, digital inclusion and educational technologies.