The reported study compares groups of 120 participants each, from the United States (U.S.), Taiwan (TW), and Turkey (TK), interacting with versions of an automated path planner that vary in transparency and degree of automation. The nationalities were selected in accordance with the theory of cultural syndromes as representatives of Dignity (U.S.), Face (TW), and Honor (TK) cultures, and were predicted to differ in readiness to trust automation, degree of transparency required to use automation, and willingness to use systems with high degrees of automation. Three experimental conditions were tested. In the first, highlight, path conflicts were highlighted leaving rerouting to the participant. In the second, replanner made requests for permission to reroute when a path conflict was detected. The third combined condition increased transparency of the replanner by combining highlighting with rerouting to make the conflict on which decision was based visible to the user. A novel framework relating transparency, stages of automation, and trust in automation is proposed in which transparency plays a primary role in decisions to use automation but is supplemented by trust where there is insufficient information otherwise. Hypothesized cultural effects and framework predictions were confirmed.

Social media allows any individual to disseminate information without third-party restrictions, making it difficult to verify the authenticity of a source. The proliferation of fake news has severely affected people’s intentions and behaviors in trusting online sources. Applying AI approaches for fake news detection on social media is the focus of recent research, most of which, however, focuses on enhancing AI performance. This study proposes XFlag, an innovative explainable AI (XAI) framework which uses long short-term memory (LSTM) model to identify fake news articles, layer-wise relevance propagation (LRP) algorithm to explain the fake news detection model based on LSTM, and situation awareness-based agent transparency (SAT) model to increase transparency in human-AI interaction. The developed XFlag framework has been empirically validated. The findings suggest the use of XFlag supports users in understanding system goals (perception), justifying system decisions (comprehension), and predicting system uncertainty (projection), with little cost of perceived cognitive workload.

Artificial intelligence (AI) applications have been emerging in these past years and affecting multiple dimensions of the public sector. The government utilizes AI to transform policy implementation and service delivery, but AI can also threaten citizens’ privacy and social equity due to its potential biases. These concerns increase citizens’ perceived uncertainty concerning AI. In an uncertain environment, trust transfer serves as a way to improve citizens’ trust in AI-enabled government systems. However, little research has explored trust transfer between the public sector and the system. This study examines whether a context-based trust transfer mechanism can explain the trust-building of the AI-enabled government system. The study conducted a survey and analyzed the collected data using factor-score-based regression analysis. The research results indicate that trust transfer occurs for the AI-enabled government system. Trust in an administrative process, local government, and political leaders can be transferred to trust in governmental AI systems. The findings can advance the theoretical development of trust transfer theory and be used to develop recommendations for the public sector.