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Purpose The purpose of this study is to analyze how corporate social responsibility (CSR) affects a company's value. It does this specifically by analyzing the effect of socially responsible behaviors on shared value (SV) creation, in order to foster higher performance (PRF) and greater competitive advantages, considering the moderator role of the supply chain leadership dependency (SCLD). It provides new insights into CSR management to ensure business sustainability for supply chain management. Design/methodology/approach This study uses a structured questionnaire to gather data from a cross-sectional sample of 425 supply chain partners for Portugal's biggest energy supplier. Structural equation modeling is used to test the proposed hypotheses, and a multigroup analysis is conducted to find how a supplier's dependency can impact the suggested relationships. Findings The findings suggest that CSR positively impacts CA, SV and PRF. Additionally, this study reveals that SV has a positive impact on PRF. Additionally, the SCLD appears to moderate some of the proposed relationships. Research limitations/implications This paper provides some empirical evidence of the influence of CSR on organizational value creation, contributing toward a better understanding of the impacts of socially responsible behaviors on business sustainability. The overall results may support the importance of CSR, identifying how a socially responsible company may create value for itself and share it with partners, thereby improving performance and competitiveness, while considering the role of dependency in moderating these relationships. Yet, the research considers only one company supplier. The relationships between variables need to be explored in other practical case studies and longitudinal investigations to improve upon the potential for making generalizations. Practical implications Results show that being cooperative might make a company more competitive, which might be one of the foundations of CSR and sustainability. Social implications This study claims that profit alone is no longer sufficient for the legitimization of business. As an alternative, SV creation has become the new goal for businesses seeking to regain and improve societal trust. Originality/value The overall results may support the importance of CSR, identifying how a socially responsible company may create value for itself and share it with partners, thereby improving performance and competitiveness, while considering the role of dependency in moderating these relationships.
Pedro Fontoura; Arnaldo Coelho. More cooperative ... more competitive? Improving competitiveness by sharing value through the supply chain. Management Decision 2021, ahead-of-p, 1 .
AMA StylePedro Fontoura, Arnaldo Coelho. More cooperative ... more competitive? Improving competitiveness by sharing value through the supply chain. Management Decision. 2021; ahead-of-p (ahead-of-p):1.
Chicago/Turabian StylePedro Fontoura; Arnaldo Coelho. 2021. "More cooperative ... more competitive? Improving competitiveness by sharing value through the supply chain." Management Decision ahead-of-p, no. ahead-of-p: 1.
Purpose The objective of this paper is to understand the relationships between service quality, perceived value and satisfaction because several studies endeavored to model these linkages. It is important to test these relationships with loyalty and word-of-mouth (WOM). Thus, it is important to test these relationships in the insurance sector since the relationship between these variables and WOM has not been studied in insurance. Design/methodology/approach This investigation proposes a theoretical model tested using structural equation modeling (SEM). A questionnaire survey was developed to explore the relationships among service quality, perceived value, satisfaction, loyalty and WOM. For this study, 744 valid questionnaires were collected from a sample of Portuguese car insurance holders. Findings The results revealed that service quality has a direct relationship with perceived value and satisfaction. In turn, perceived value has a direct relationship with satisfaction. Perceived value and satisfaction influence loyalty and WOM. Finally, loyalty influences WOM. Originality/value This investigation examines the mediating role of perceived value and satisfaction in the relationship between service quality (facility and interactive) and loyalty and WOM in the insurance industry. It fills a gap in the literature by exploring the variables that lead to positive WOM in the insurance industry; the authors do not know any study that links these variables with WOM. Also, the relationship between loyalty and WOM has been poorly studied, although it is well known that in services, loyal customers speak well of the companies. Thus, the authors try to fill this gap in the academic literature by analyzing these relationships.
Anabela Maria Bello De Figueiredo Marcos; Arnaldo Fernandes De Matos Coelho. Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services. The TQM Journal 2021, ahead-of-p, 1 .
AMA StyleAnabela Maria Bello De Figueiredo Marcos, Arnaldo Fernandes De Matos Coelho. Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services. The TQM Journal. 2021; ahead-of-p (ahead-of-p):1.
Chicago/Turabian StyleAnabela Maria Bello De Figueiredo Marcos; Arnaldo Fernandes De Matos Coelho. 2021. "Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services." The TQM Journal ahead-of-p, no. ahead-of-p: 1.
Several studies have empirically explored the association between practices in sustainable tourism and their impact on tourism marketing. However, bibliometric studies that organize the production in this field are still scarce. The objective of this study is thus to provide a bibliometric analysis of research on sustainable practices in tourism related to marketing, identifying the state of the art, trends and other indicators, by monitoring the articles published on the Web of Science (WoS) platform. A sample of 694 materials was obtained. The data were processed and the results graphically illustrated using the VOSviewer software. The study analyzed the simultaneous occurrence of publications by year, keyword trends, cocitations, bibliographic coupling and analysis of coauthorship, countries and institutions, and indicates that the literature on tourism sustainability issues in the field of tourism marketing is growing at a quick pace; merely five papers accounted for more than 2193 citations, but there are several prolific authors. Of the 694 sources included in the review, the most important ones published 40.34% of the papers; Spain is the leading country in this topic. This research provides insight about the state of the art and identifies gaps and research opportunities in sustainability and tourism marketing.
William Cavalcante; Arnaldo Coelho; Cristela Bairrada. Sustainability and Tourism Marketing: A Bibliometric Analysis of Publications between 1997 and 2020 Using VOSviewer Software. Sustainability 2021, 13, 4987 .
AMA StyleWilliam Cavalcante, Arnaldo Coelho, Cristela Bairrada. Sustainability and Tourism Marketing: A Bibliometric Analysis of Publications between 1997 and 2020 Using VOSviewer Software. Sustainability. 2021; 13 (9):4987.
Chicago/Turabian StyleWilliam Cavalcante; Arnaldo Coelho; Cristela Bairrada. 2021. "Sustainability and Tourism Marketing: A Bibliometric Analysis of Publications between 1997 and 2020 Using VOSviewer Software." Sustainability 13, no. 9: 4987.
This study proposes to understand the impact of personal (health awareness and social influence) and moral (environmental concerns and animal welfare) antecedents on attitudes towards veganism and their effects on engagement with vegan products, along with their impact on purchase intention and word of mouth. Idealism is presented as a moderator of these proposed relationships. The study uses a structured questionnaire to gather data from two cross-sectional samples of 224 Portuguese and 356 Brazilian vegans collected from Facebook groups of vegans. Structural equation modelling is used to test the seven proposed hypotheses and the moderation effects. This research compares the influence of personal and moral determinants on veganism using idealism as a specific context to investigate their relationships, comparing Brazilian and Portuguese respondents and the effects of national cultures. Results show that attitudes towards veganism do not depend on personal causes, but rather on moral concerns. Motivations to reduce animal consumption, protect nature, and respect animal life seem to be guided by ethical principles.
Isabel Miguel; Arnaldo Coelho; Cristela Bairrada. Modelling Attitude towards Consumption of Vegan Products. Sustainability 2020, 13, 9 .
AMA StyleIsabel Miguel, Arnaldo Coelho, Cristela Bairrada. Modelling Attitude towards Consumption of Vegan Products. Sustainability. 2020; 13 (1):9.
Chicago/Turabian StyleIsabel Miguel; Arnaldo Coelho; Cristela Bairrada. 2020. "Modelling Attitude towards Consumption of Vegan Products." Sustainability 13, no. 1: 9.
The objective of this paper is to investigate the impact of exploration and exploitation capabilities on competitive advantage (hereafter CA) and performance, considering the mediating role of innovation capabilities (hereafter ICs) and the moderating role of organizational learning capability (hereafter OLC) on the proposed relationships. This investigation proposes a theoretical model tested using structural equation modelling (SEM), and a multi-group analysis is performed to understand the moderating role of organizational learning capability. A 90-item questionnaire exploring the relationships between dynamic capabilities (hereafter DCs) and innovation was developed, and a total of 387 valid questionnaires were collected from a sample of Portuguese’s small- and medium-sized enterprises (SMEs), a case of a transition economy. Therefore, this study contributes to the understanding of the direct and indirect impact of exploration and exploitation on CA variables, the mediating role of IC on CA and performance and the moderating effect of OLC in a transition economy.
Jorge Ferreira; Sofia Cardim; Arnaldo Coelho. Dynamic Capabilities and Mediating Effects of Innovation on the Competitive Advantage and Firm’s Performance: the Moderating Role of Organizational Learning Capability. Journal of the Knowledge Economy 2020, 1 -25.
AMA StyleJorge Ferreira, Sofia Cardim, Arnaldo Coelho. Dynamic Capabilities and Mediating Effects of Innovation on the Competitive Advantage and Firm’s Performance: the Moderating Role of Organizational Learning Capability. Journal of the Knowledge Economy. 2020; ():1-25.
Chicago/Turabian StyleJorge Ferreira; Sofia Cardim; Arnaldo Coelho. 2020. "Dynamic Capabilities and Mediating Effects of Innovation on the Competitive Advantage and Firm’s Performance: the Moderating Role of Organizational Learning Capability." Journal of the Knowledge Economy , no. : 1-25.
Purpose The purpose of this paper is to understand the impact of dynamic capabilities (DC) (in the view of exploration and exploitation) on competitiveness and performance, considering the mediating role the innovation capability (IC) and branding capabilities (BC)on competitive advantage and firm’s performance and the moderating role of entrepreneurial orientation (EO). Design/methodology/approach This investigation proposes a theoretical model tested using structural equation modelling (SEM). Multi-group analysis was performed to understand the moderating role of. A questionnaire survey was developed to explore the relations between DC and innovation variable. For this study, 387 valid questionnaires were collected from a sample of Portugal SME’ firms. A 90-item questionnaire which consists to study the relationships among all the variables. Findings The results show that exists a positive direct and indirect influence of DC on competitive advantage and performance variables and mediating impact the IC and BC. Research limitations/implications This study has some methodological limitations affecting its potential contributions. As a cross-sectional study that captures one image in time, its ability to identify strict causality between variables is limited. Furthermore, the results are based on log collected from a key respondent, rather than broader actual data. The results are restricted to one country, Portugal. Some variables, such as ICs, may play a different role in other countries. Future research should initially target different countries. Such research could then test the generalizability of the results. Practical implications This study has important implications for the managers. It highlights the necessity of firms to develop superior strategic orientation of all their members and to invest in better resources and consequently superior capabilities as a way of achieving high levels of firm performance. Another implication from the study is that the firms should develop their marketing programs by focusing on developing innovativeness. Originality/value This study contributes to the understanding of the indirect and direct impact of exploration and exploitation variables, and the mediating role of ICs and BC on the competitive advantage and performance and the moderating effect of EO.
Jorge Ferreira; Arnaldo Coelho. Dynamic capabilities, innovation and branding capabilities and their impact on competitive advantage and SME's performance in Portugal: the moderating effects of entrepreneurial orientation. International Journal of Innovation Science 2020, 12, 255 -286.
AMA StyleJorge Ferreira, Arnaldo Coelho. Dynamic capabilities, innovation and branding capabilities and their impact on competitive advantage and SME's performance in Portugal: the moderating effects of entrepreneurial orientation. International Journal of Innovation Science. 2020; 12 (3):255-286.
Chicago/Turabian StyleJorge Ferreira; Arnaldo Coelho. 2020. "Dynamic capabilities, innovation and branding capabilities and their impact on competitive advantage and SME's performance in Portugal: the moderating effects of entrepreneurial orientation." International Journal of Innovation Science 12, no. 3: 255-286.
Purpose The study aims to show how organisational corporate social responsibility (CSR) can influence workers’ attitudes, especially in terms of turnover intentions (TI). A second aim is to explore the social exchange process that may underlie this relationship, by examining the mediating role of leader–member exchange (LMX) and the moderation role of perceived external prestige (PEP). Design/methodology/approach The authors use structural equation modelling based on survey data obtained from 315 Portuguese individuals. Findings The findings show that the perceptions of CSR predict TI through the mediating role of LMX. Seemingly PEP appears to be moderating the relationship between TI and its determinants. These findings suggest that managers should implement CSR practices because these can contribute towards reducing TI. Originality/value This study enriches the existing knowledge about relationships in organisational contexts and responds to the need of understanding the underlying mechanisms linking CSR with workers’ organisational outcomes, by analysing CSR practices in a holistic stakeholder perspective.
Pedro Gaudencio; Arnaldo Coelho; Neuza Ribeiro. The impact of CSR perceptions on workers’ turnover intentions. Social Responsibility Journal 2020, 17, 543 -561.
AMA StylePedro Gaudencio, Arnaldo Coelho, Neuza Ribeiro. The impact of CSR perceptions on workers’ turnover intentions. Social Responsibility Journal. 2020; 17 (4):543-561.
Chicago/Turabian StylePedro Gaudencio; Arnaldo Coelho; Neuza Ribeiro. 2020. "The impact of CSR perceptions on workers’ turnover intentions." Social Responsibility Journal 17, no. 4: 543-561.
Based on the perceptions of the citizens and tourists of the city of Coimbra, the main objective of this study is to analyze some drivers and consequences of the City Brand Equity (BE). This investigation is based on data collected from 202 citizens and 200 tourists. Results show that image, identity, attachment and satisfaction are the BE main drivers, and optimal distinctiveness showed its influence only for tourists. BE seems to impact WOM, commitment (citizens) and intention to return (tourists). This investigation innovates comparing these two samples of stakeholders and testing an adapted measure of BE, considering its effect in transferring the results from the marketing strategy to the desired outcomes that contribute to the city attractiveness.
Arnaldo Coelho; Cristela Bairrada; Lidia Simão; Cátia Barbosa. The Drivers of the City Brand Equity Comparing Citizens’ and Tourists’ Perceptions and Its Influence on the City Attractiveness: The Case of the City of Coimbra. International Journal of Hospitality & Tourism Administration 2020, 1 -27.
AMA StyleArnaldo Coelho, Cristela Bairrada, Lidia Simão, Cátia Barbosa. The Drivers of the City Brand Equity Comparing Citizens’ and Tourists’ Perceptions and Its Influence on the City Attractiveness: The Case of the City of Coimbra. International Journal of Hospitality & Tourism Administration. 2020; ():1-27.
Chicago/Turabian StyleArnaldo Coelho; Cristela Bairrada; Lidia Simão; Cátia Barbosa. 2020. "The Drivers of the City Brand Equity Comparing Citizens’ and Tourists’ Perceptions and Its Influence on the City Attractiveness: The Case of the City of Coimbra." International Journal of Hospitality & Tourism Administration , no. : 1-27.
PurposeThe purpose of this study is to analyze how supply chain leadership and supply chain followership affect a company's value. Specifically, this will take place through an analysis of transformational leadership and followership behaviors on shared value creation, in order to achieve higher performance and greater alignment of common values.Design/methodology/approachThe study uses a structured questionnaire to gather data from a cross-sectional sample of 456 supply chain partners of the largest Portuguese energy supplier. Structural equation modeling is used to test the proposed hypotheses, and a multigroup analysis is conducted to find out how supplier dependence can impact the suggested relationships.FindingsFindings suggest that supply chain leadership positively impacts supply chain followership, shared value, and common values. Additionally, it was possible to observe that the influence of supply chain leadership and supply chain followership on performance occurs in an indirect way through the mediation of shared value and common values.Research limitations/implicationsThe research considers only one company's suppliers. The relationships between variables need to be explored in other practical case studies and longitudinal investigations.Originality/valueThe study provides a better understanding of the impacts and chain of effects between supply chain leadership and supply chain followership on performance, while considering the role of dependence as a moderating variable. The overall results may support the importance of truly sustainable business leadership capable of promoting shared value creation along the entire supply chain.
Pedro Fontoura; Arnaldo Coelho. The influence of supply chain leadership and followership on organizational performance. Baltic Journal of Management 2020, 15, 333 -353.
AMA StylePedro Fontoura, Arnaldo Coelho. The influence of supply chain leadership and followership on organizational performance. Baltic Journal of Management. 2020; 15 (3):333-353.
Chicago/Turabian StylePedro Fontoura; Arnaldo Coelho. 2020. "The influence of supply chain leadership and followership on organizational performance." Baltic Journal of Management 15, no. 3: 333-353.
Pedro Fontoura; Arnaldo Coelho. The impact of Supply Chain Leadership and Followership on CSR: An empirical study about a Portuguese energy supplier. E+M Ekonomie a Management 2020, 23, 75 -92.
AMA StylePedro Fontoura, Arnaldo Coelho. The impact of Supply Chain Leadership and Followership on CSR: An empirical study about a Portuguese energy supplier. E+M Ekonomie a Management. 2020; 23 (1):75-92.
Chicago/Turabian StylePedro Fontoura; Arnaldo Coelho. 2020. "The impact of Supply Chain Leadership and Followership on CSR: An empirical study about a Portuguese energy supplier." E+M Ekonomie a Management 23, no. 1: 75-92.
Gestores de museus percebem a crescente popularização das Redes Sociais, e, cada vez mais, fazem uso dessas ferramentas virtuais em suas ações de Marketing. Nesta pesquisa, procura-se entender como as ações de Marketing, especificamente, aquelas praticadas nas Redes Sociais, estão impactando na intenção de visita ao museu, ou seja, a pesquisa tem como objetivo analisar os principais determinantes do comportamento do consumidor, em face do Impacto das Ferramentas da WEB 2.0 e das Redes Sociais, na intenção de visita ao Museu da Ciência da UC. Na busca por resultados que permitam alcançar o objetivo principal, foi aplicado aos visitantes online do museu um questionário eletrônico que recolheu informações de 250 respondentes. Após análise estatística, resultaram evidências de que as variáveis utilizadas possuem significância para a explicação do comportamento dos consumidores que utilizam as ferramentas da WEB 2.0 e as Redes Sociais do Museu e que esse consumo pode impactar, positivamente, na decisão de visitá-lo pessoalmente. Os resultados demonstram que as Redes Sociais podem influenciar, positivamente, na intenção de visitar o museu. Presume-se, então, que o presente estudo poderá auxiliar aos gestores de museus que pretendem fazer um melhor uso dessas tecnologias, visando aumentar a notoriedade e a atração de novos públicos. Desse modo, o objetivo de pesquisa deste estudo é verificar o Impacto das Redes Sociais na Intenção de visita ao museu.
Luiz Francisco Aramburu; Arnaldo Fernandes Matos Coelho. O IMPACTO DAS FERRAMENTAS DA WEB 2.0 E DAS REDES SOCIAIS NA INTENÇÃO DE VISITA A UM MUSEU: O CASO DO MUSEU DA CIÊNCIA. Revista Gestão em Análise 2019, 8, 6 -21.
AMA StyleLuiz Francisco Aramburu, Arnaldo Fernandes Matos Coelho. O IMPACTO DAS FERRAMENTAS DA WEB 2.0 E DAS REDES SOCIAIS NA INTENÇÃO DE VISITA A UM MUSEU: O CASO DO MUSEU DA CIÊNCIA. Revista Gestão em Análise. 2019; 8 (3):6-21.
Chicago/Turabian StyleLuiz Francisco Aramburu; Arnaldo Fernandes Matos Coelho. 2019. "O IMPACTO DAS FERRAMENTAS DA WEB 2.0 E DAS REDES SOCIAIS NA INTENÇÃO DE VISITA A UM MUSEU: O CASO DO MUSEU DA CIÊNCIA." Revista Gestão em Análise 8, no. 3: 6-21.
Os afetos são relevantes para que os consumidores possam desenvolver relações próximas e especiais com as marcas. Nesse âmbito, esta pesquisa tem como objetivo principal compreender quais os antecedentes e consequentes da “Brand Sensuality” e do “Brand Affect” e testar o efeito moderador do género. Por meio da realização de um inquérito, obtiveram-se 234 respostas válidas (do sexo feminino e do sexo masculino). De forma a testar as 19 hipóteses de investigação propostas ao longo do modelo conceptual, recorreu-se ao modelo das equações estruturais. Este trabalho de investigação revelou o impacto positivo da “Brand Sensuality” sobre o “Brand Affect”, trazendo, assim, contributos essenciais para o universo das marcas. Os resultados devem ainda ser um estímulo para a investigação na área do marketing e do Branding, uma vez que, por meio do desenvolvimento dessa investigação, clarifica-se, em nível prático, o conceito de “Brand Sensuality”, muitas vezes, confundido e referenciado como “Brand Sense”. Por outro lado, desvendam-se alguns dos seus antecedentes e consequentes e consolidam-se os conceitos de “Brand Affect” e “Brand Sensuality”.
Carlos Daniel Vaz Nunes; Arnaldo Coelho; Cristela Maia Bairrada. BRAND SENSUALITY & BRAND AFFECT: OS SEUS ANTECEDENTES E CONSEQUENTES. Revista Gestão em Análise 2019, 8, 83 -101.
AMA StyleCarlos Daniel Vaz Nunes, Arnaldo Coelho, Cristela Maia Bairrada. BRAND SENSUALITY & BRAND AFFECT: OS SEUS ANTECEDENTES E CONSEQUENTES. Revista Gestão em Análise. 2019; 8 (3):83-101.
Chicago/Turabian StyleCarlos Daniel Vaz Nunes; Arnaldo Coelho; Cristela Maia Bairrada. 2019. "BRAND SENSUALITY & BRAND AFFECT: OS SEUS ANTECEDENTES E CONSEQUENTES." Revista Gestão em Análise 8, no. 3: 83-101.
Brand experience and brand personality have become two important theoretical constructs in the branding literature. However, research on the antecedents of these two constructs has been focused on intangible brand characteristics and qualities, underestimating the role of functional features. This study aims to overcome this gap by postulating that two key functional brand qualities, quality and innovativeness, help shape brand experience and personality, which, we ultimately predict, contribute to perceived value. Investments in quality and innovation have grown substantially, but how they materialize in benefits for customers and firms remains unclear. Accordingly, this study provides insights into how firms can engender the characteristics of their offer to build brands that are perceived by consumers as generating a valued brand experience and personality. The results from two samples provide broad support to the proposed model. Both brand quality and innovativeness contribute to brand experience and personality. Moreover, we observe that both brand experience and personality relate to perceived value. Finally, we also determined that brand personality and experience partially mediate the relationship between brand innovativeness and quality and perceived value. Hence, these results provide relevant implications for both theory and the practice of brand management.
Filipe J. F. Coelho; Cristela M. Bairrada; Arnaldo F. De Matos Coelho. Functional brand qualities and perceived value: The mediating role of brand experience and brand personality. Psychology & Marketing 2019, 37, 41 -55.
AMA StyleFilipe J. F. Coelho, Cristela M. Bairrada, Arnaldo F. De Matos Coelho. Functional brand qualities and perceived value: The mediating role of brand experience and brand personality. Psychology & Marketing. 2019; 37 (1):41-55.
Chicago/Turabian StyleFilipe J. F. Coelho; Cristela M. Bairrada; Arnaldo F. De Matos Coelho. 2019. "Functional brand qualities and perceived value: The mediating role of brand experience and brand personality." Psychology & Marketing 37, no. 1: 41-55.
Purpose The purpose of this paper is to explore and present the process of management as viewed through the lens of spirituality at work, and to identify the influence of a spiritual environment on individual performance, mediated by job resourcefulness and moderate by affective commitment. Structural equation modeling was used. Design/methodology/approach The sample size consisted of 273 individuals from Portugal. The methodological design is quantitative. Exploratory and confirmatory factor analysis were used to assess construct validity based on AMOS 21. Findings The results show that with the implementation of a spirituality culture, this fact increases the presence of spirituality at work and the individual performance, mediated by job resourcefulness. Research limitations/implications There are methodological limitations, because the work is based on “perceptions.” Another limitation is about spirituality at work conceptualization, considering it is still subject to different perspectives and definitions. Originality/value The findings can provide fundamental guidance for managers and academics to implement a set of practices that promote the presence of spirituality at work as a new management tool to run a company.
Maria Joelle; Arnaldo Coelho. The impact of a spiritual environment on performance mediated by job resourcefulness. International Journal of Workplace Health Management 2019, 12, 267 -286.
AMA StyleMaria Joelle, Arnaldo Coelho. The impact of a spiritual environment on performance mediated by job resourcefulness. International Journal of Workplace Health Management. 2019; 12 (4):267-286.
Chicago/Turabian StyleMaria Joelle; Arnaldo Coelho. 2019. "The impact of a spiritual environment on performance mediated by job resourcefulness." International Journal of Workplace Health Management 12, no. 4: 267-286.
This paper proposes a model to investigate the direct effects of Business Intelligence (BI) on performance, and the indirect effects, through network learning (NL) and innovativeness (INNOV). The investigation is based on a sample of 228 startups from different European countries. We explore those relationships using Structural Equation Modeling. The results of this study point to positive effects among the different variables and we can conclude that Business Intelligence capacities have an impact on network learning, innovativeness and performance. From these findings, it can be argued that some attention must be made to the business intelligence capacities in startups, given the impact it can have on firm performance. Also, the network learning effect through BI is significative and presents a positive influence in performance. As startups usually are struggling with lack of resources and the team faces multiple attention demands it seems that proposing business intelligence practices is a new challenge to overcame, but as information is a key resource for better decision making it can payoff.
Nuno Caseiro; Arnaldo Coelho. The influence of Business Intelligence capacity, network learning and innovativeness on startups performance. Journal of Innovation & Knowledge 2019, 4, 139 -145.
AMA StyleNuno Caseiro, Arnaldo Coelho. The influence of Business Intelligence capacity, network learning and innovativeness on startups performance. Journal of Innovation & Knowledge. 2019; 4 (3):139-145.
Chicago/Turabian StyleNuno Caseiro; Arnaldo Coelho. 2019. "The influence of Business Intelligence capacity, network learning and innovativeness on startups performance." Journal of Innovation & Knowledge 4, no. 3: 139-145.
Purpose The purpose of this paper is to contribute to a better understanding and measure of the concept of spirituality at work (SW) by adding a new dimension to traditional conceptualizations labeled emotional balance and inner peace (EBIP). While the traditional literature refers to the fulfillment of workers’ spiritual needs, the authors propose a new approach based on Maslow’s ideas that consider the impact of individual spirituality on the attitudes/feelings of workers in the workplace. Design/methodology/approach The methodological design is quantitative and includes item generation. Exploratory and confirmatory factor analyses were used to assess construct validity and 273 valid questionnaires were collected. The authors developed the EBIP dimension with six items based on previous studies, and the new second-order variable was compared with the traditional measurement using confirmatory factor analysis, based on AMOS 21. Findings The hypothesis test supports the positive impact of SW on individual productivity, valid for both models, but with an additional explanation capacity when the authors add the EBIP. Originality/value This paper offers a new conceptualization for SW, based on Maslow’s ideas, who played a key role in the humanistic resource movement. This new dimension may be an important finding for scholars and practitioners since organizations have to take care of both the mind and spirit of their employees to establish a genuine balance between the meaning of their lives and their work.
Maria Joelle; Arnaldo Coelho. Adding a new dimension to the spirituality at work concept. Management Decision 2019, 58, 982 -996.
AMA StyleMaria Joelle, Arnaldo Coelho. Adding a new dimension to the spirituality at work concept. Management Decision. 2019; 58 (5):982-996.
Chicago/Turabian StyleMaria Joelle; Arnaldo Coelho. 2019. "Adding a new dimension to the spirituality at work concept." Management Decision 58, no. 5: 982-996.
Purpose This study aims to investigate the relationship between perceptions of authentic leadership (AL) and affective commitment (AC) both directly and indirectly through the mediating effect of happiness at work. Design/methodology/approach Empirical research has analyzed the data from a questionnaire administered to a sample of 543 employees belonging to various public and private organizations in Cape Verde. Structural equation modeling was used to test the model. Findings It was found that the perceptions of AL explain employees’ happiness at work. Perceptions of AL also predict AC both directly and through the mediating effect of happiness at work. Practical implications The findings suggest that AL predicts happiness at work, which, in turn, explain employees` emotional bond to the organization. These results provide evidence that the quality of working environment created by leaders plays an important role in the extent to which employees develop a better emotional bond at work. So, the organizations, particularly in Cape Verde, should focus on training leaders with authentic characteristics. Originality/value In addition to verifying the direct relationship between AL and AC, this study introduced the mediating effect of the happiness, providing a model that depicts the chain effect between AL, AC and happiness, integrating these concepts in a single study.
Ana Suzete Semedo; Arnaldo Coelho; Neuza Ribeiro. Authentic leadership, happiness at work and affective commitment. European Business Review 2019, 31, 337 -351.
AMA StyleAna Suzete Semedo, Arnaldo Coelho, Neuza Ribeiro. Authentic leadership, happiness at work and affective commitment. European Business Review. 2019; 31 (3):337-351.
Chicago/Turabian StyleAna Suzete Semedo; Arnaldo Coelho; Neuza Ribeiro. 2019. "Authentic leadership, happiness at work and affective commitment." European Business Review 31, no. 3: 337-351.
PurposeThis paper aims to identify the impacts of brand communities on relational outcomes such as word-of-mouth, advocacy and loyalty through the mediating effects of brand love.Design/methodology/approachIn total, 510 valid questionnaires were collected from Portuguese consumers. Structural equation modeling was used to test the proposed hypotheses.FindingsThis investigation shows how brand communities may contribute to reinforce the bonds between brands and customers by introducing love in these relationships. The results of this study show that the identification dimension of brand communities has an important effect on brand love, word-of-mouth, advocacy and brand loyalty. Building on the foundations of previous studies, this research also highlights the role of brand love on word-of-mouth, brand advocacy and brand loyalty and the impact of brand loyalty on word-of-mouth, brand advocacy and brand loyalty.Originality/valueThis investigation makes two major contributions: first, investigating the impacts of brand communities, and second, using the mediating effects of brand love on relational outcomes.
Arnaldo Coelho; Cristela Bairrada; Filipa Peres. Brand communities’ relational outcomes, through brand love. Journal of Product & Brand Management 2019, 28, 154 -165.
AMA StyleArnaldo Coelho, Cristela Bairrada, Filipa Peres. Brand communities’ relational outcomes, through brand love. Journal of Product & Brand Management. 2019; 28 (2):154-165.
Chicago/Turabian StyleArnaldo Coelho; Cristela Bairrada; Filipa Peres. 2019. "Brand communities’ relational outcomes, through brand love." Journal of Product & Brand Management 28, no. 2: 154-165.
Laodicéia Amorim Weersma; Arnaldo Fernandes Matos Coelho; Milton Shintaku. COMPARTILHAMENTO DE CONHECIMENTO E COCRIAÇÃO: Um olhar a partir das práticas estratégicas da Revista Gestão em Análise (ReGeA). Ciência da Informação em Revista 2019, 6, 1 -16.
AMA StyleLaodicéia Amorim Weersma, Arnaldo Fernandes Matos Coelho, Milton Shintaku. COMPARTILHAMENTO DE CONHECIMENTO E COCRIAÇÃO: Um olhar a partir das práticas estratégicas da Revista Gestão em Análise (ReGeA). Ciência da Informação em Revista. 2019; 6 (esp):1-16.
Chicago/Turabian StyleLaodicéia Amorim Weersma; Arnaldo Fernandes Matos Coelho; Milton Shintaku. 2019. "COMPARTILHAMENTO DE CONHECIMENTO E COCRIAÇÃO: Um olhar a partir das práticas estratégicas da Revista Gestão em Análise (ReGeA)." Ciência da Informação em Revista 6, no. esp: 1-16.
Purpose The purpose of this paper is to analyze the influences of brand personality on consumer behavior, with a special emphasis on the brand love construct. The aim is to expand upon existing literature in the field of branding, investigating the relationship between brand love and brand personality through experiential approaches to consumer behavior. Design/methodology/approach The conceptual model and the analysis of related hypotheses were based on a sample of 478 Portuguese clothing brand consumers. The data were collected using an online survey and the data analysis was done using the structural equations modeling. Findings The results show that brand personality has a positive and significant impact on brand love, resistance to negative information and self-disclosure and brand love has a positive and significant impact on brand loyalty, word-of-mouth, resistance to negative information, willingness to pay more, self-disclosure and active engagement. Research limitations/implications This study has some methodological limitation affecting its potential contributions. This investigation has a cross-sectional nature and only tested a few variables as consequences of brand personality. Practical implications This investigation provides evidence of the major impacts of both brand personality and brand love, showing how they combine to boost relevant outcomes like brand loyalty, WOW, willingness to pay more, resistance to negative information, self-disclosure or active engagement. Originality/value The originality of this research is related to three fundamental aspects: it is the first time the relationship between brand personality and brand love is tested using second-order modeling to capture the combined effects of all dimensions of brand personality; the influence of brand personality is usually related to attitudes (e.g. word-of-mouth, willingness to pay more, etc.) and not with feelings, such as love, the most powerful feeling that can be established between two people or between a person and a brand (in the case of brand love); and the authors tested brand love by linking brand personality and some traditional relational outcomes under the assumption that brand love can strengthen such relationships.
Cristela Maia Bairrada; Arnaldo Coelho; Viktoriya Lizanets. The impact of brand personality on consumer behavior: the role of brand love. Journal of Fashion Marketing and Management: An International Journal 2019, 23, 30 -47.
AMA StyleCristela Maia Bairrada, Arnaldo Coelho, Viktoriya Lizanets. The impact of brand personality on consumer behavior: the role of brand love. Journal of Fashion Marketing and Management: An International Journal. 2019; 23 (1):30-47.
Chicago/Turabian StyleCristela Maia Bairrada; Arnaldo Coelho; Viktoriya Lizanets. 2019. "The impact of brand personality on consumer behavior: the role of brand love." Journal of Fashion Marketing and Management: An International Journal 23, no. 1: 30-47.