The purpose of the article is to carry out a comprehensive analysis of the document flow of the city council and to develop models that will highlight the internal processes of electronic document flow after its implementation in the institution. The research methodology consists of the study of scientific works that highlight the methods of electronic archives and the storage of electronic documents in them, the analysis of the state of the city council in the implementation of information technologies in the work process of the institution and the selection of the necessary software, studying the economic possibilities of the institution and the prospects of using their electronic products in the field of document management. The scientific novelty consists in expanding the understanding of the need to modernize the document flow in state institutions of Ukraine, in particular in the city council, by analyzing the prospects of such innovations, detailing the internal processes of the electronic archive, and choosing a technological solution to the set goals. Conclusions. The transfer of state institutions to electronic archives will make it possible to speed up the processes of document circulation and save on the provision of physical archives. The implementation of online solutions for document management is becoming an increasingly common phenomenon because Ukraine is digitizing at a rapid pace, but problematic sectors remain, such as institutions in small towns and villages. The process of implementing electronic archives based on professional systems costs a lot of money, however, if the community does not have the necessary funds, it can be implemented completely free of charge with the help of Google Sheets. The system of electronic archives will allow institutions to work not only more efficiently, but also more safely because in times of war, there are always risks for employees, so if necessary, access to the system will be from any place where there is access to the Internet. Keywords: electronic archive, document circulation, Internet, information, digital resources, modernization.

The relevance of the article. Intelligent virtual assistants, powered by AI and chatbots, are increasingly vital across various sectors, enhancing efficiency and user experience. This paper addresses the core conceptual frameworks for their development. The purpose of the article. This article aims to conceptually explore methodologies for creating intelligent virtual assistants using advanced NLP and ML-driven chatbots. It analyzes current trends, identifying promising directions for enhanced effectiveness, context-awareness, and user-centricity, highlighting fundamental principles for next-generation systems and outlining future research. The methodology. A comprehensive analysis of scholarly literature, conceptual models, and technological solutions in chatbot-based virtual assistant development is conducted. This includes a comparative study of architectures, learning methods, dialogue management, and knowledge integration. Key NLP (intent recognition, entity extraction, NLG), ML (supervised, unsupervised, reinforcement learning), and neural network (RNNs, LSTMs, Transformers) technologies are systematically reviewed. Findings are synthesized to derive conclusions and future research areas. The results. The study reveals an evolution towards sophisticated deep learning architectures, particularly Transformers, significantly improving contextual understanding and response generation. The crucial role of NLP in effective dialogue is confirmed. Integration of external knowledge via APIs enhances functionality. Reinforcement learning shows promise for dialogue optimization, and personalization/adaptability are key trends. The scientific novelty. This paper provides a structured conceptual synthesis of contemporary chatbot-based virtual assistant development, offering a holistic view of technologies and trends, and identifying specific challenges and future research avenues. The practical significance. The research offers valuable insights for developers and researchers aiming to build more intelligent dialogue systems, improving user experience and efficiency in areas like customer service and information management. Conclusions. The development of chatbot-based virtual assistants is progressing towards greater intelligence and functionality. Advances in deep learning and NLP are central. Knowledge integration, reinforcement learning for dialogue, and personalization are crucial future directions. Further research into emotional intelligence, few-shot learning, explainable AI, and multimodal integration is vital for the field’s advancement.

Висвітлено перспективи використання вебресурсів в архівній справі. Вебсайт архівної установи можна вважати невід’ємним елементом у діяльності сучасної архівної установи та її комунікації. Він слугує для них засобом оперативного надання інформації особистого та архівного значення, взаємодії зі споживачами інформації, громадянами, сприяє інноваційній діяльності в умовах інформатизації суспільства. Вебсайт допомагає розвивати теорію та практику архівної справи. Проаналізовано переваги наявності вебсайту та висвітлено етапи створення порталу для архіву Національного університету «Львівська політехніка». Проєкт вебсайту створено на базі CMS WordPress; ця система має зрозумілий інтерфейс, вона легка для опанування навіть тим, хто ніколи не створював вебпортали. Реалізований проєкт, що показано в статті, повністю готовий до використання та впровадження в роботу університетського архіву. Проаналізовано відповідну літературу з метою підкреслити перспективи використання сучасних технологій в архівній справі та створено діаграми, які демонструють роботу порталу зсередини.

In this scientific work, two versions of the survey are considered: 1) a survey based on the resource "One question - many opinions"; 2) a survey based on the virtual learning environment of the Lviv Polytechnic National University. The questions concerned the situation within the group, the cost of training, and the time of classes. Appropriate diagrams have been created to better understand the processes in the interaction and data flow. The created diagrams will provide an understanding of how entities interact with each other and what analysis processes the information received from the target audience takes place. To achieve this goal, current research on this topic was analyzed. Surveys are an important component of creating appropriate working and learning conditions through feedback between the university and students or employees. The COVID-19 pandemic has forced a rethinking of the role of online services in creating conditions for education and work. Thanks to the implementation of these services in the process of interaction with students, it became clear that such technologies have certain advantages and their further use will have a positive effect on the activities of the department and the university in general. The article contains a simulation of a situation when it is necessary to find out the opinion of students, an approach to its solution, and the result. These models of situations make clear the importance of communication between the university and students, thanks to such surveys, students can influence the activities of the department, which will make the learning process more comfortable and productive. Anonymous surveys allow you to find out students' opinions about things that can sometimes be difficult to say directly. This article shows that when students were asked about bullying, such questions should be answered candidly, and anonymity would facilitate this. The information obtained will indicate whether a conversation about the dangers of bullying should be held to prevent various dangers. Online survey services are becoming indispensable tools, as can be seen from the conducted research, the university receives important information, and based on the results of the received answers, activities in these areas will be formed.

The article explores the problems of the functioning of e-commerce in Ukraine and a separate means of its management – an online store. The processes of the development of an online store are analyzed and investigated. The main stages of its implementation and the means of protecting the online store from external threats are described. Many companies that sell products create websites to increase profits. Creating a website requires relevant knowledge in this area. To increase profits, just creating a website will not be enough, you need to skillfully approach the development strategy and its design. The article describes the main stages of creating a site for a building materials store. Information models for a better understanding of processes are presented. The choice of CMS and its advantages are described, among which there are built-in payment systems and methods of delivery of goods. Describes the process of placing an order and the situation when the product is not. The process of the order confirmation is described. The information on what needs to be sent to the buyer after the order has been made and confirmed is described. The material presented in the article will help to find the right approach to creating and conducting online commerce. The article highlights the main aspects to consider when creating a website for sales. The material will help you choose a convenient CMS and provide information on the security of the website. The article will be useful to anyone who plans to open their website. Having a website in the company significantly enhances its image and has a positive effect on revenue, because then the company’s services will be available to a large number of people. The article also addresses the security of the website to prevent hacking.