Digital technologies represent an important factor in the achievement of the sustainability goals of the European Green Deal. Whether the digitalisation trend will contribute to the sustainable development of societies in the long term depends on how we shape and understand it. The aim of this paper is to create a concept for the management of the threats and opportunities in the digital transformation of SMEs. As part of a broader research project, a complex tool was developed to assess the digital maturity of SMEs, and our paper focuses on one aspect of this tool, which is related to the identification and management of the opportunities and threats that are associated with digital transformation trends. The methodology that was used to develop this paper is based on a pilot survey that involved 154 SMEs in the Czech Republic, 74 of which were used for the follow-up survey on the opportunities and threats. Sixteen key trends were identified, which were then reduced to five latent factors, with their names forming five dimensions. In the cluster analysis, the companies were divided into three clusters, which served as the basis for determining the final cluster centres. The result is a concept for the management of the threats and opportunities in the digital transformation of SMEs. Digital transformation is the broad topic. Therefore, the theoretical overlap of this study can be seen in the narrower focus on the identification and management of the opportunities and threats in digital transformation. In addition, this study focuses on SMEs because there are more than one million small and medium-sized enterprises in the Czech Republic, and they create 54% of the innovative solutions. The practical impact of this study can be understood in the fact that the proposed concept may enable SMEs to more easily manage threats and opportunities in their digital transformation.

Participation in the tax system of the country and tax liability itself are two of the basic characteristics of the functioning of all economically active subjects belonging to national economies. The revenues from taxes represent a substantial part of the resources in each state’s budget, so it is not easy to achieve any form of joint action by all concerned in this area. Within the revenues obtained by taxes, customs, and levies, the issue of taxes is one of the most sensitive areas. Higher efficiency of tax collection is possible to achieve by implementing not only external tools (e.g., tax control, detecting tax fraud, etc.) but also internal ones (e.g., internal motivation of taxpayers). Therefore, it is important to improve the perception of the tax system among the population and thus to influence and create a responsible approach to the collection of taxes and levies. Due to the COVID-19 pandemic, some changes and restrictions have been implemented into the system of tax and customs collection in the Slovak Republic, but very unexpectedly and purposefully. It results in a more complicated and confused system of tax and customs administration. Therefore, our research efforts are aiming to identify and analyze the key significant factors that affect the perception of tax and customs administration in the Slovak Republic from the perspective of its inhabitants, to capture differences in perception of taxpayers. The novelty of this study lies in its approach to identifying and eliminating redundancies and opacities in tax collection processes performed by institutions of tax and customs administration systems in Slovakia, namely the approach from the taxpayer point of view, to promote voluntary compliance with tax duties. Due to the lack of such oriented studies, a survey performed in three regions of Slovakia using the research tool (the questionnaire) developed by authors is presented in this article. To solve this complex problem, a solving strategy based on exploratory analysis (KMO = 0.641) and later confirmatory factor analysis is proposed to extract four key common factors from the items of the research tool (with a total value of 80.623% of the explained variability). The reliability of the used research tool, pre-tested in the pilot study, is demonstrated by the achieved Cronbach coefficient value of 0.827%. In order to evaluate the obtained data, the respondents were divided into groups by gender, residence, and occupation, in accordance with the indications and outputs of the pilot study. Finally, experimentally obtained data were analyzed and compared. The significant differences in the respondents’ perceptions of the extracted factors between selected groups are confirmed by applied analysis, both between men and women and between respondents depending on the place of residence. The main differences are observed in the questionnaire items Q10 “Administrative complexity of the tax and customs agenda”, Q7 “Ease of tax collection”, Q16 “Labor costs for staff dealing with the tax and customs agenda”, and Q5 “Helpfulness and willingness of administrative workers”. Time costs for tax processing are considered critical.

The world’s economy has been significantly affected by the ongoing pandemic crisis. Its logical reflection is a deteriorating condition of national and regional economies and their vehicles—enterprises. Negative effects of the crisis have influenced both the manufacturing sector and the services sector, where some segments have been hit fatally. In the corporate sphere in general, including in the services sector, there has been a growing need to change the approach to corporate strategy. The strategy should be generated based on management of value-creating processes with the objective to maximize satisfaction of customers while minimizing costs. This is also the topic of this paper. A representative sample of small and medium enterprises from the services sector have been surveyed about their size, using mathematical statistics and models that have been proposed to maximize profit probability. The objective was to propose models that maximize probability of profit and, at the same time, minimize costs for each combination of value chain activities (input logistics, provision of services, output logistics, marketing and sale, servicing, and other accompanying activities, purchasing material management, science-technical development, human resources management and company infrastructure). The main outcome of this paper is the fact that we have been able to prove the functionality of the tested model, which has demonstrated the growing importance of value stream management in relation to the size of enterprises. Such a universal and structured model provides a practical tool for the definition of economic-financial, investment and personnel policies in enterprises.

Entrepreneurship and Sustainability Issues is a peer-reviewed journal which publishes original research papers and case studies

Entrepreneurship and Sustainability Issues is a peer-reviewed journal which publishes original research papers and case studies