In this age of digital transformation, knowledge-intensive organizations strive to improve business outcomes and sustainability by improving their knowledge-intensive business processes (KIBPs) to obtain a competitive advantage. Many researchers have claimed that KIBP enhancement is possible through knowledge management (KM) initiatives supported by an effective KM infrastructure. Current KM infrastructures deal with formal KM procedures, where knowledge is created, stored, assimilated, and disseminated. Such activities, however, are designed to be performed outside of the business process. KM infrastructures are expected to be more effective when they include specific real-time knowledge procedures integrated into the operational flow of KIBPs. This paper explores how modern KM infrastructures can support KIBPs, considering both formal and operational KM procedures. Our study’s essential contribution is the conceptual KM infrastructure framework (KMIF) developed based on grounded theory research. This infrastructure provides a systematic and robust approach, starting from the ground up, for structuring organizational knowledge assets across a range of KIBP environments. We define operational knowledge procedures directly involved in KIBPs, adding a layer to KM infrastructures beyond the formal knowledge procedures. A mixed-method case study was conducted to demonstrate and evaluate the proposed KMIF for enhancing business outcomes and sustainability of knowledge-intensive organizations.

The importance of the role that knowledge management (KM) plays in the success of knowledge-intensive organizations has long been acknowledged. However, requirements engineering (RE) methods for KM solutions still lack maturity, as do the educational programs in this domain. In this paper, an agile-based educational method for teaching RE for KM solutions, specifically an agile KM RE methodology (AKM-REM), is proposed. The paper reports a teaching experience, in which 17 teams of graduate students learned and implemented AKM-REM, each in a different real-life case study. Data were collected via class observations and from the students’ submitted projects and underwent qualitative content analysis. The findings demonstrate the manner in which AKM-REM creates a culture of collaboration, trust, and reflection, fostering the dynamic and flexible organization that is required in today’s competitive business environment. The contribution of this paper is fourfold. First, it presents an extension of the research on agile-based RE for KM solutions as a specialized area. Second, it presents an extension of an existing method KM-REM along the agile principles. Third, it provides means for agile-based education for analyzing and addressing KM challenges effectively. Finally, it describes the importance of agile KM RE in the context of sustainability.