The growing importance of humanitarian operations has created an imperative to overcome the complications currently recorded in the field. Challenges such as delays, congestion, poor communication and lack of accountability may represent opportunities to test the reported advantages of emergent disruptive technologies. Meanwhile, the literature on humanitarian supply chains looks at isolated applications of technology and lacks a framework for understanding challenges and solutions, a gap that this article aims to fill. Using a case study based on the flood of Tabasco of 2007 in Mexico, this research identifies solutions based on the use of emergent disruptive technologies. Furthermore, this article argues that the integration of different technologies is essential to deliver real benefits to the humanitarian supply chain. As a result, it proposes a framework to improve the flow of information, products and financial resources in humanitarian supply chains integrating three emergent disruptive technologies; Artificial Intelligence, Blockchain and 3D Printing. The analysis presented shows the potential of the framework to reduce congestion in the supply chain, enhance simultaneous collaboration of different stakeholders, decrease lead times, increase transparency, traceability and accountability of material and financial resources, and allow victims to get involved in the fulfilment of their own needs.

Purpose: Decision-making structures are commonly associated with the logistics challenges experienced during disaster operations. However, the alignment between the operational level and the decision-making structure is commonly overlooked. The purpose of this paper is to provide an analysis of the fit of both levels and its impact on performance. Design/methodology/approach: The research is developed around a case study in Mexico. Through a review of the disaster management policy in the country, interviews and secondary data, the paper provides an analysis of the current decision-making structure, the logistics activities undertaken by authorities and the impact of the alignment between both components on logistics performance. Findings: The analysis suggests that several of the challenges commonly associated with centralisation are actually rooted on its alignment with the operational level. The logistics performance is negatively affected by faulty assumptions, poorly planned procedures, inconsistent decision-making and poorly designed structures. The case showed the need to align the operational level with a centralised perspective to increase responsiveness, flexibility and the interaction between different organisations. Originality/value: This paper identifies the impact of the misalignment between the decision-making structure and the operational level on logistics performance, an area currently understudied. It moves from the current argument about the appropriate decision-making structure for disaster management to the identification of components to implement an efficient and effective disaster management system. Additionally, this paper provides recommendations for best practices in humanitarian logistics, which are applicable to Mexico and other countries using a centralised decision-making approach.