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Collins is a postdoctoral fellow at the Department of Psychology - ZJNU. His research focuses on consumer and employee behavior. Cognizant of the complexity of his research subjects, he takes a cross-disciplinary approach to his research inquiries and deploys multidisciplinary, multiparadigmatic theories and metatheories from the fields of psychology, sociology, and marketing. Currently, travel, tourism, and hospitality hold a great fascination for him.
Thoughts about life after school can be frightening for college students. The uncertainty about employment expectancies can engender crippling anxiety, especially in a time of a major pandemic—COVID-19, and urgent attention is needed. This study, drawing on the self-determination theory, demonstrates preliminary protective effect of positive psychological capital (PsyCap) on employment anxiety among a relatively understudied group—graduating college students (Chinese sample = 546). It further illustrates the mediating mechanism of coping styles in this relation. Thus, the motivational impetus of PsyCap facilitates positive coping style (PCS) while diminishing negative coping style (NCS) which, in turn, hinders students’ employment anxiety. Furthermore, the results revealed that students’ internship experience strengthens the influence of graduating students’ PsyCap on their PCS, but that with NCS and anxiety was nonsignificant. This research proffers valuable insights on college students’ from-school-to-work transition for higher education institutions and career counselors, particularly in this turbulent labor market.
Michelle A. Belle; Collins O. Antwi; Seth Y. Ntim; Emmanuel Affum-Osei; Jun Ren. Am I Gonna Get a Job? Graduating Students’ Psychological Capital, Coping Styles, and Employment Anxiety. Journal of Career Development 2021, 1 .
AMA StyleMichelle A. Belle, Collins O. Antwi, Seth Y. Ntim, Emmanuel Affum-Osei, Jun Ren. Am I Gonna Get a Job? Graduating Students’ Psychological Capital, Coping Styles, and Employment Anxiety. Journal of Career Development. 2021; ():1.
Chicago/Turabian StyleMichelle A. Belle; Collins O. Antwi; Seth Y. Ntim; Emmanuel Affum-Osei; Jun Ren. 2021. "Am I Gonna Get a Job? Graduating Students’ Psychological Capital, Coping Styles, and Employment Anxiety." Journal of Career Development , no. : 1.
Airports are rapidly deploying self-service technologies (SSTs) as a strategy to improve passenger experience by eliminating operational inefficiencies. This places some responsibility on the passengers to shape their experience. As service coproducers, passengers’ self-concepts and attributional tendencies are deemed instrumental in their consumption processes. Accordingly, drawing on the tenets of attribution theory, this study explores the interaction effects of passenger self-concept (am I competent at this?) and causal inference (who is responsible for SSTs’ performance?) on SST performance and satisfaction with airport SST link. Additionally, the probable spillover effect of passenger satisfaction with SST performance on satisfaction with airport and on electronic word-of-mouth (eWOM) is examined. The sample for the study consisted of 547 passengers departing from an airport in Shanghai, China. Structural equation modeling was utilized to test the study’s theoretical model. The findings indicate that airport SSTs’ performance influences passenger satisfaction with airport SSTs. The multiplicative effect of passenger self-concept (am I competent at this?) in the moderating role of passenger causal inference (who is responsible for SSTs’ performance?) in SST performance and satisfaction with SST link is demonstrated. Furthermore, the spillover effect of satisfaction with SST performance on satisfaction with airport and on electronic word-of-mouth (eWOM) is illustrated. Given the current need for contactlessness, the findings proffer critical managerial and research insights.
Collins Antwi; Jun Ren; Wilberforce Owusu-Ansah; Henry Mensah; Michael Aboagye. Airport Self-Service Technologies, Passenger Self-Concept, and Behavior: An Attributional View. Sustainability 2021, 13, 3134 .
AMA StyleCollins Antwi, Jun Ren, Wilberforce Owusu-Ansah, Henry Mensah, Michael Aboagye. Airport Self-Service Technologies, Passenger Self-Concept, and Behavior: An Attributional View. Sustainability. 2021; 13 (6):3134.
Chicago/Turabian StyleCollins Antwi; Jun Ren; Wilberforce Owusu-Ansah; Henry Mensah; Michael Aboagye. 2021. "Airport Self-Service Technologies, Passenger Self-Concept, and Behavior: An Attributional View." Sustainability 13, no. 6: 3134.
As early childhood education in low- and middle-income countries experience (LMICs) rapid change, teachers’ wellbeing and the quality of their classroom relational practices have emerged as important issues. This study employed the energetic process of health impairment of job demands, and the buffering hypothesis of job resources of the Job Demands–Resources (JD-R) theory in the stressor–strain–outcome framework, to examine (1) the relationship between teacher burnout (i.e., emotional exhaustion “EE”) and conflict teacher-child relationship (TCR), and (2) the buffering effect of job resources (i.e., job autonomy “JA” and job reward “JR”) in the burnout–conflict TCR link. Data was collected from pre-school teaching staff in Ghana (N = 285). High EE was associated with high levels of conflict TCR, and high JA and JR buffered the EE–conflict TCR relation significantly. The findings provide critical preliminary evidence for teacher burnout preventive and treatment intervention programs (i.e., managing burnout effects on conflict TCR through strategic allocation of school-level resources) in pre-schools in LMICs, where children and youth education remain a major policy issue.
Michael Osei Aboagye; Phillip Boateng; Kotor Asare; Frank Owusu Sekyere; Collins Opoku Antwi; Jinliang Qin. Managing conflictual teacher-child relationship in pre-schools: A preliminary test of the job resources buffering-effect hypothesis in an emerging economy. Children and Youth Services Review 2020, 118, 105468 .
AMA StyleMichael Osei Aboagye, Phillip Boateng, Kotor Asare, Frank Owusu Sekyere, Collins Opoku Antwi, Jinliang Qin. Managing conflictual teacher-child relationship in pre-schools: A preliminary test of the job resources buffering-effect hypothesis in an emerging economy. Children and Youth Services Review. 2020; 118 ():105468.
Chicago/Turabian StyleMichael Osei Aboagye; Phillip Boateng; Kotor Asare; Frank Owusu Sekyere; Collins Opoku Antwi; Jinliang Qin. 2020. "Managing conflictual teacher-child relationship in pre-schools: A preliminary test of the job resources buffering-effect hypothesis in an emerging economy." Children and Youth Services Review 118, no. : 105468.
The surge in air transport demand and the increasingly competitive and volatile market dynamics due to airline deregulation are rapidly transforming airports’ character into multi-service firms and destinations. As a result, service performance measurement of significant systems and their consequent impact on airport users are crucial in creating better airport service design, operation and management for sustainable competitive advantage. The present study 1) assesses the applicability of the Airport Indicators of Passenger Experience (AIPEX) model on Shanghai Pudong International Airport (PVG), and 2) tests a theoretical model that explores the direct and indirect relationships among airport service quality, passenger affective image and satisfaction, as well as the moderating mechanism of passenger type (travel purpose) in these associations. The results indicate that, the AIPEX model fits the PVG context for airport service performance assessment. Also, the theoretical model suggests robust direct associations among processing/non-processing domains and passenger satisfaction, as well as the processing domain and passenger affective image, except non-processing domain and passenger affective image relation. Moreover, significant mediating and moderating effects of passenger affective image and travel purpose on the significant positive direct associations are found. Further, implications for theory and practice are discussed.
Collins Opoku Antwi; Chong-Jun Fan; Nataliia Ihnatushchenko; Michael Osei Aboagye; Hangyu Xu. Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction. Journal of Air Transport Management 2020, 89, 101869 .
AMA StyleCollins Opoku Antwi, Chong-Jun Fan, Nataliia Ihnatushchenko, Michael Osei Aboagye, Hangyu Xu. Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction. Journal of Air Transport Management. 2020; 89 ():101869.
Chicago/Turabian StyleCollins Opoku Antwi; Chong-Jun Fan; Nataliia Ihnatushchenko; Michael Osei Aboagye; Hangyu Xu. 2020. "Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction." Journal of Air Transport Management 89, no. : 101869.
The footloose nature of transfer passengers in the turbulent air transport market landscape has necessitated the need to assess service marketing constructs relevant for airport competitiveness. The current cross-sectional study examined (1) the influence of transfer passengers’ perceived airport staff helpfulness and communication (H&C) on their behavioral loyalty, (2) the mediating roles of passenger affective image and satisfaction, and (3) the interaction effects of passenger types (trip purpose & travel frequency) and airport in the direct and indirect airport staff H&C – behavioral loyalty relation. Post-hoc analysis of transfer passengers’ perceived airport staff H&C across airports and passenger types was performed. Data was collected from three international airports in China (N = 829). Findings revealed that perceived airport staff H&C has significant positive associations with the three behavioral loyalty variables, and indicated further that these associations are partly explainable via passengers’ affective image and satisfaction. Also, the perceived airport staff H&C’s direct and indirect relations with behavioral loyalty variables are sensitive to passenger types but not airports. Expectedly, the post-hoc analysis showed that transfer passengers’ perceived airport staff H&C is significantly different across passenger types but not airports. Theoretical and practical implications, limitations and directions for future studies have been discussed.
Collins Opoku Antwi; Chong-Jun Fan; Ihnatushchenko Nataliia; Michael Osei Aboagye; Hangyu Xu; John Coffie Azamela. Do airport staff helpfulness and communication generate behavioral loyalty in transfer passengers? A conditional mediation analysis. Journal of Retailing and Consumer Services 2020, 54, 102002 .
AMA StyleCollins Opoku Antwi, Chong-Jun Fan, Ihnatushchenko Nataliia, Michael Osei Aboagye, Hangyu Xu, John Coffie Azamela. Do airport staff helpfulness and communication generate behavioral loyalty in transfer passengers? A conditional mediation analysis. Journal of Retailing and Consumer Services. 2020; 54 ():102002.
Chicago/Turabian StyleCollins Opoku Antwi; Chong-Jun Fan; Ihnatushchenko Nataliia; Michael Osei Aboagye; Hangyu Xu; John Coffie Azamela. 2020. "Do airport staff helpfulness and communication generate behavioral loyalty in transfer passengers? A conditional mediation analysis." Journal of Retailing and Consumer Services 54, no. : 102002.
Although most studies link job stressors to negative teacher attitudes and behaviours, not all researches support the idea that stressors are solely detrimental. Using the cognitive relational theory of stress, the current study extends the emotional demand stressor (EDs) – conflict teacher–child relationship (TCR) link. Specifically, the study investigates (1) the nonlinear (curvilinear) association between emotional demand stressor and conflict TCR, and (2) the buffering effects of job resources (i.e. job autonomy ‘JA’ and social support ‘SS’) on the EDs – conflict TCR curvilinear link. Using data from pre-school teaching staff in China (N = 309), the current cross-sectional study finds evidence for (a) the curvilinear relationship between EDs and conflict TCR, and (b) the buffering role of JA and SS in this link. The study provides recommendations for managing emotional demand stressor through strategic allocation of organizational-level resources. Further implications for theories and educational practices are discussed.
Michael Osei Aboagye; Jinliang Qin; Siyuan Chen; Collins Opoku Antwi; Seth Yeboah Ntim. Finding something good in the bad: the curvilinear emotional demand-conflict teacher–child relationship link. Early Child Development and Care 2020, 1 -18.
AMA StyleMichael Osei Aboagye, Jinliang Qin, Siyuan Chen, Collins Opoku Antwi, Seth Yeboah Ntim. Finding something good in the bad: the curvilinear emotional demand-conflict teacher–child relationship link. Early Child Development and Care. 2020; ():1-18.
Chicago/Turabian StyleMichael Osei Aboagye; Jinliang Qin; Siyuan Chen; Collins Opoku Antwi; Seth Yeboah Ntim. 2020. "Finding something good in the bad: the curvilinear emotional demand-conflict teacher–child relationship link." Early Child Development and Care , no. : 1-18.
This study examined the psychometric properties of the Career Adapt-Abilities Scale (CAAS) in Ghana and its associations with individual-level ambidexterity and employees’ service performance. The CAAS International-Form constitutes four sub-scales, each with six items, which measure career concern, career control, career curiosity, and career confidence as self-regulatory resources that could help individuals to effectively manage occupational transitions, developmental tasks, and work roles. We hypothesized that career adaptability relates positively to the two outcomes. We tested the internal consistency, factor structure, and the hypotheses with 443 service representatives in Ghana. Results indicated that the overall CAAS score and sub-scales were good and reliable. The factor structure was identical to that of the CAAS International-Form. As expected, career adaptability positively related to individual-level ambidexterity and employees’ service performance. These findings provide insights for research and career development.
Emmanuel Affum-Osei; Collins Opoku Antwi; Inusah Abdul-Nasiru; Eric Adom Asante; Michael Osei Aboagye; Solomon Kwarteng Forkouh. Career adapt-abilities scale in Ghana: Psychometric properties and associations with individual-level ambidexterity and employees’ service performance. Current Psychology 2019, 1 -16.
AMA StyleEmmanuel Affum-Osei, Collins Opoku Antwi, Inusah Abdul-Nasiru, Eric Adom Asante, Michael Osei Aboagye, Solomon Kwarteng Forkouh. Career adapt-abilities scale in Ghana: Psychometric properties and associations with individual-level ambidexterity and employees’ service performance. Current Psychology. 2019; ():1-16.
Chicago/Turabian StyleEmmanuel Affum-Osei; Collins Opoku Antwi; Inusah Abdul-Nasiru; Eric Adom Asante; Michael Osei Aboagye; Solomon Kwarteng Forkouh. 2019. "Career adapt-abilities scale in Ghana: Psychometric properties and associations with individual-level ambidexterity and employees’ service performance." Current Psychology , no. : 1-16.
Emmanuel Affum-Osei; Eric Adom Asante; Solomon Kwarteng Forkouh; Michael Osei Aboagye; Collins Opoku Antwi. Unemployment trends and labour market entry in Ghana: job search methods perspective. Labor History 2019, 60, 716 -733.
AMA StyleEmmanuel Affum-Osei, Eric Adom Asante, Solomon Kwarteng Forkouh, Michael Osei Aboagye, Collins Opoku Antwi. Unemployment trends and labour market entry in Ghana: job search methods perspective. Labor History. 2019; 60 (6):716-733.
Chicago/Turabian StyleEmmanuel Affum-Osei; Eric Adom Asante; Solomon Kwarteng Forkouh; Michael Osei Aboagye; Collins Opoku Antwi. 2019. "Unemployment trends and labour market entry in Ghana: job search methods perspective." Labor History 60, no. 6: 716-733.
This study explores the dimensionality of individualism and collectivism constructs and provides evidence of validity for the Auckland Individualism–Collectivism Scale (AICS) on two separate samples from Hong Kong and Ghana. This study verified the dimensional structures of the AICS and tested the measurement invariance across ages and genders of undergraduate students in Hong Kong (N = 210) and Ghana (N = 187). Confirmatory factor analysis supported the three dimensions on the individualism construct (competition, uniqueness, and responsibilities) and the two dimensions on the collectivism construct (advice and harmony). The path analysis showed consistency with the original scale and verified the validity of the measurement scale to the Hong Kong and Ghanaian cultural contexts. The overall five-factor model and two high-order factors showed good fit in the two samples. The results of metric invariance and scalar invariance across ages and genders are also reported. The findings provide additional support to the construct validity of the AICS for further use.
Emmanuel Affum-Osei; Michael Osei Aboagye; Collins Opoku Antwi; Eric Adom Asante. Validating the Auckland Individualism–Collectivism Scale (AICS): Testing Factor Structure and Measurement Invariance in Hong Kong and Ghanaian Samples. Psychological Studies 2019, 64, 187 -199.
AMA StyleEmmanuel Affum-Osei, Michael Osei Aboagye, Collins Opoku Antwi, Eric Adom Asante. Validating the Auckland Individualism–Collectivism Scale (AICS): Testing Factor Structure and Measurement Invariance in Hong Kong and Ghanaian Samples. Psychological Studies. 2019; 64 (2):187-199.
Chicago/Turabian StyleEmmanuel Affum-Osei; Michael Osei Aboagye; Collins Opoku Antwi; Eric Adom Asante. 2019. "Validating the Auckland Individualism–Collectivism Scale (AICS): Testing Factor Structure and Measurement Invariance in Hong Kong and Ghanaian Samples." Psychological Studies 64, no. 2: 187-199.
The present study verified the hypothesised two-factor structure of the student–teacher relationship scale, short form on Ghanaian sample, using confirmatory factor analysis, multi-group confirmatory factor analysis and structured latent means analysis. On preschool sample (N = 2583; Mage = 4.29, SD = 1.34) from 10 regions, the scale’s measurement invariance is tested across age, gender, and school types. The confirmatory factor analysis supported the two-factor structure: closeness and conflict. The proposed two-factor model is found to be valid and reliable in the Ghanaian preschool context. Partial strong factorial equivalence across age, gender, and school types was identified in the findings. Significant differences in teacher–child relationship quality were found between boys and girls, and school types. The results provide implications for early childhood education stakeholders in Ghana. Also, it adds to the evidence of cross-cultural applicability of the student–teacher relationship scale—short form.
Michael Osei Aboagye; Jinliang Qin; Simona Pekárková; Collins Opoku Antwi; Yasin Jababu; Kotor Asare; Emmanuel Affum-Osei; Nila Akinyi. Factorial Validity of the Student–Teacher Relationship Scale—Short Form, Latent Means Comparison of Teacher–Student Relationship Quality and Association with Child Problem and Prosocial Behaviours. Psychological Studies 2019, 64, 221 -234.
AMA StyleMichael Osei Aboagye, Jinliang Qin, Simona Pekárková, Collins Opoku Antwi, Yasin Jababu, Kotor Asare, Emmanuel Affum-Osei, Nila Akinyi. Factorial Validity of the Student–Teacher Relationship Scale—Short Form, Latent Means Comparison of Teacher–Student Relationship Quality and Association with Child Problem and Prosocial Behaviours. Psychological Studies. 2019; 64 (2):221-234.
Chicago/Turabian StyleMichael Osei Aboagye; Jinliang Qin; Simona Pekárková; Collins Opoku Antwi; Yasin Jababu; Kotor Asare; Emmanuel Affum-Osei; Nila Akinyi. 2019. "Factorial Validity of the Student–Teacher Relationship Scale—Short Form, Latent Means Comparison of Teacher–Student Relationship Quality and Association with Child Problem and Prosocial Behaviours." Psychological Studies 64, no. 2: 221-234.
Information Systems (IS) and the platforms they provide can be conceived of as a stimulus which engenders customers’ reactions. In this respect, banks could benefit from a keen understanding of consumers’ individual needs in the context of their personality traits in their efforts to optimize the use of IS for service development and management. In accordance with this, the present study adopted the Trait Hierarchical Model (THM) and the Optimum Stimulation Level Theory (OSLT), to explore (1) the influence of Optimum Stimulation Level (OSL), a broad personality trait that determines individuals’ need for stimulation on Mobile Banking Discontinuous Usage Intentions (MBDUI), (2) the mediating effects of stable IT-specific traits – Microcomputer Playfulness (MCP) and Personal Innovativeness in Information System (PIIT) on the OSL – MBDUI relations and (3) the interaction of Perceived Ease of Use (PEOU) on the direct and indirect OSL – MBDUI relation. The findings supported most of the hypothesized paths, buttressing the theoretical underpinnings of the THM as well as the OSLT, and empirically extending the OSL framework. The study further outlines practical measures for m-banking service management and directions for future studies.
Philip Avornyo; Jiaming Fang; Collins Opoku Antwi; Michael Osei Aboagye; Evans Asante Boadi. Are customers still with us? The influence of optimum stimulation level and IT-specific traits on mobile banking discontinuous usage intentions. Journal of Retailing and Consumer Services 2019, 47, 348 -360.
AMA StylePhilip Avornyo, Jiaming Fang, Collins Opoku Antwi, Michael Osei Aboagye, Evans Asante Boadi. Are customers still with us? The influence of optimum stimulation level and IT-specific traits on mobile banking discontinuous usage intentions. Journal of Retailing and Consumer Services. 2019; 47 ():348-360.
Chicago/Turabian StylePhilip Avornyo; Jiaming Fang; Collins Opoku Antwi; Michael Osei Aboagye; Evans Asante Boadi. 2019. "Are customers still with us? The influence of optimum stimulation level and IT-specific traits on mobile banking discontinuous usage intentions." Journal of Retailing and Consumer Services 47, no. : 348-360.
Recent development in research on teacher wellbeing has been associated with the interest in assessing teacher burnout with the widely used Maslach Burnout Inventory, Educators Survey (MBI-ES). The increasing application of the MBI-ES, in and out of the Western world, stresses the need to investigate the cross-cultural applicability and factorial validity of the scale. The present study investigated whether (a) the MBI-ES is applicable in a cross-cultural context (i.e., the three-factor model of the scale is equivalent across three low and middle income countries (LMIC)/cultures) and (b) burnout syndrome differs significantly across these cultures and gender. Results of confirmatory factor analysis (CFA) did not support the 22-item MBI-ES. Subsequent exploratory factor analysis resulted in significant item reduction. The reduced-item (adjusted) three-factor model fitted the data, and invariant across the three cultures and gender. Significant differences in teacher burnout symptoms were found across these cultures and gender. The alterations made to the MBI-ES further reinforce cultural influences on the assessment of cross-cultural teacher burnout dimensions. Further implications for ECE teacher burnout management in cross-cultural contexts are discussed.
Michael Osei Aboagye; Jinliang Qin; Abdul Qayyum; Collins Opoku Antwi; Yasin Jababu; Emmanuel Affum-Osei. Teacher burnout in pre-schools: A cross-cultural factorial validity, measurement invariance and latent mean comparison of the Maslach Burnout Inventory, Educators Survey (MBI-ES). Children and Youth Services Review 2018, 94, 186 -197.
AMA StyleMichael Osei Aboagye, Jinliang Qin, Abdul Qayyum, Collins Opoku Antwi, Yasin Jababu, Emmanuel Affum-Osei. Teacher burnout in pre-schools: A cross-cultural factorial validity, measurement invariance and latent mean comparison of the Maslach Burnout Inventory, Educators Survey (MBI-ES). Children and Youth Services Review. 2018; 94 ():186-197.
Chicago/Turabian StyleMichael Osei Aboagye; Jinliang Qin; Abdul Qayyum; Collins Opoku Antwi; Yasin Jababu; Emmanuel Affum-Osei. 2018. "Teacher burnout in pre-schools: A cross-cultural factorial validity, measurement invariance and latent mean comparison of the Maslach Burnout Inventory, Educators Survey (MBI-ES)." Children and Youth Services Review 94, no. : 186-197.
Given the competitiveness of twenty-first-century airport landscape, catalyzed by airports’ evolution toward multi-service, and market-driven firms, a thorough investigation into employees’ creativity and its antecedents at the airport environment is warranted. Adopting the two-dimensional job demand stressors – outcome relationships framework and the cognitive-relational theory of stress, the current study interrogated the challenge (i.e. workload and time pressure)/ hindrance (i.e. role conflict and role ambiguity) stressors – creativity curvilinear relationships, and the buffering effects of within-person resources – dispositional mindfulness, and core self-evaluation. Using multi-sourced, cross-sectional data from employees in three airports in Ghana, the research findings showed creativity to have a U-shaped relationship with role ambiguity and role conflict, but with time pressure the relationship was an inverted U-shape. Employees’ workload showed a near-linear relationship with creativity, flattening at high levels of workload. Core self-evaluation displayed itself as an effective buffering component on role ambiguity – and time pressure – creativity relations but not role conflict and workload. Dispositional mindfulness interacted with role ambiguity, role conflict and time pressure – creativity relations, but not workload. To optimize employees’ creative performance, the study findings make a strong case for attending to individual-level factors necessary for stressors management. Further implications and recommendations are discussed.
Collins Opoku Antwi; Chong-Jun Fan; Michael Osei Aboagye; Patrick Brobbey; Yasin Jababu; Emmanuel Affum-Osei; Philip Avornyo. Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment. The Service Industries Journal 2018, 39, 250 -278.
AMA StyleCollins Opoku Antwi, Chong-Jun Fan, Michael Osei Aboagye, Patrick Brobbey, Yasin Jababu, Emmanuel Affum-Osei, Philip Avornyo. Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment. The Service Industries Journal. 2018; 39 (3-4):250-278.
Chicago/Turabian StyleCollins Opoku Antwi; Chong-Jun Fan; Michael Osei Aboagye; Patrick Brobbey; Yasin Jababu; Emmanuel Affum-Osei; Philip Avornyo. 2018. "Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment." The Service Industries Journal 39, no. 3-4: 250-278.