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The success of a construction project is a widely discussed topic, even today, and there exists a difference of opinion. The impact of communication and conflict on project success is an important, but least addressed, issue in literature, especially in the case of underdeveloped countries. Miscommunication and conflict not only hinder the success of a project but also may lead to conflicts. The focus of this paper was to examine the impact of communication on project success with the mediating role of conflict. By using SPSS, demographics, descriptive statistics and correlation were determined. Smart PLS version 3.0 was used for confirmatory factor analysis (CFA), internal accuracy and validity estimates, hypothesis checking and mediation testing. The results showed that formal communication has a negative impact on the success of a construction project, resulting in conflicts among project team members, whereas informal communication and communication willingness have a positive impact on project success because people tend to know each other, and trust is developed. Task, process and relationship conflicts were used as mediating variables. It was found that task conflict effects the relations positively because project team members suggest different ways to do a certain task, and, hence, project success is achieved. On the contrary, process conflict and relationship conflict have a negative impact on communication and project success. Both of these conflicts lead to miscommunication, and project success is compromised. Hence, it is the responsibility of the project manager to enhance communication among project team members and to reduce the detrimental effects of process and relationship conflict on project success.
Summaira Malik; Muhammad Taqi; José Martins; Mário Mata; João Pereira; António Abreu. Exploring the Relationship between Communication and Success of Construction Projects: The Mediating Role of Conflict. Sustainability 2021, 13, 4513 .
AMA StyleSummaira Malik, Muhammad Taqi, José Martins, Mário Mata, João Pereira, António Abreu. Exploring the Relationship between Communication and Success of Construction Projects: The Mediating Role of Conflict. Sustainability. 2021; 13 (8):4513.
Chicago/Turabian StyleSummaira Malik; Muhammad Taqi; José Martins; Mário Mata; João Pereira; António Abreu. 2021. "Exploring the Relationship between Communication and Success of Construction Projects: The Mediating Role of Conflict." Sustainability 13, no. 8: 4513.
Located in one of the famous natural and cultural tourist destinations of northern Malaysia, Penang Hill serves as an ideal destination for both local and international tourists. The objective of this study was to understand and explore key stakeholders perspectives to enhance management for the aim of conservation, economic development, and recreation in Penang Hill. Data was collected from three key stakeholders of Penang Hill using semi-structured in-depth interviews. Stakeholders showed robust interests in environmental protection, cultural conservation, economic activities, awareness, and empowerment. This paper concludes by stating that Penang Hill is under strong management, and stakeholders are continuously engaged in the destination. The management authority collaborates with the key stakeholders of Penang Hill and incorporates their interests and viewpoint to ensure the ecotourism process goes smoothly and Penang Hill becomes one of the top ecotourism destinations.
Ahmad Salman; Mastura Jaafar; Diana Mohamad; Summaira Malik. Ecotourism development in Penang Hill: a multi-stakeholder perspective towards achieving environmental sustainability. Environmental Science and Pollution Research 2021, 28, 42945 -42958.
AMA StyleAhmad Salman, Mastura Jaafar, Diana Mohamad, Summaira Malik. Ecotourism development in Penang Hill: a multi-stakeholder perspective towards achieving environmental sustainability. Environmental Science and Pollution Research. 2021; 28 (31):42945-42958.
Chicago/Turabian StyleAhmad Salman; Mastura Jaafar; Diana Mohamad; Summaira Malik. 2021. "Ecotourism development in Penang Hill: a multi-stakeholder perspective towards achieving environmental sustainability." Environmental Science and Pollution Research 28, no. 31: 42945-42958.