Scholars and practitioners have trumpeted business intelligence (BI) capability as a game-changer due to its significant impact on firm performance. Despite these claims, the amplifying and underlying mechanisms governing the relationship between BI capability and organizational performance are still in their infancy. This research examines the nexus between BI capability, decision-making speed, comprehensiveness, and organizational performance. This study, drawing on knowledge-based theory, proposes a conceptual model to explain how BI capability influences organizational performance through decision-making speed and comprehensiveness and the moderating role of firm size. The proposed moderated-mediated model was tested using survey data from 236 respondents occupying leadership positions in various Jordanian industries. Partial least squares structural equation modeling (PLS-SEM) was used to diagnose the proposed model. BI capability indirectly affects firm performance through decision-making speed and comprehensiveness. These mediating effects do not vary by company size. This paper contributed theoretically and practically to the BI framework considering decision-making, firm performance, and firm size. Implications for theory-building and practice are described.

Purpose: The aim of this study is to examine the relationship between spiritual leadership and creative behavior with workplace climate as mediating variable in the Jordanian banking. Theoretical framework: The purpose of this study, which extends the theories of intrinsic motivation and social exchange, is to acquire a deeper knowledge of the mechanisms underlying the relationship between spiritual leadership and innovative workplace behavior. Design/methodology/approach: The study used quantitative research approach through a survey based on random sampling method from (n= 358) employees of 13 Jordanian commercial banks in Amman. For purposes of analysis, structural equation modeling was then utilized for the examination of the research hypotheses. Findings: The results of the research indicated that workplace climate mediates the link between spiritual leadership and creative behavior. Specifically, greater levels of creative behavior among employees were related to spiritual leadership, as was a favorable working environment. Research, Practical & Social implications: The study offers managerial and theoretical implications while considering the study’s limitations to provide guidance for the future. Originality/value: The study identifies the magnificent influence of spiritual leadership and the workplace climate by delineating how these factors stimulate creative behaviors among employees. Specifically, the study focuses on how spiritual leadership and the workplace climate stimulate creative behaviors among employees. We examine the consequences of these findings for both research and practice.

The study aimed to link cybersecurity awareness and its antecedents to discover the level of public value of using mobile financial services from the perspective of ‘citizens in the government context in Jordan. The quantitative approach was customized to serve the purposes of this study. A convenience sampling method was used based on 550 e-survey Jordanians from whom data were collected. A total of 449 responses were used in the analysis process. A structural equation model was specified to evaluate the developed research model. The results revealed that all hypotheses are accepted at less than P<0.001, cybersecurity awareness and predictions of financial services systems play a significant role in determining the use of financial services systems and generating the value of using financial services. Moreover, combining cybersecurity awareness with public value theory is an important approach to measure the performance of government institutions, especially in the financial services industry. Therefore, these results can be used to develop financial services and meet Jordanians’ requirements. Therefore, providing well-understood dimensions that influence the value of microfinance service use among Jordanians is a necessary process that probably ensures long-term sustainability of microfinance services. Finally, future efforts can explore the benefits and challenges of adopting digital transformation technologies in the public sector and financial services. Furthermore, the term government resilience is likely provided new insights to enhance public administration performance based on technology trends. Digital transformation, integrating government flexibility with the existing research model may influence the overall value of Mobile Fintech Services in Jordan.

This study examines the mediating role of decision-making speed on the causal chain linking business intelligence and firm performance, as well as the contextual role of people-BI tools fit on the causal link between business intelligence and decision-making speed. To achieve this goal, we examine the proposed moderated-mediated model using a random sample of 236 valid responses in various Jordanian industries. These data were analyzed using a partial least squares structural equation modeling technique. According to the findings, business intelligence facilitates and enhances greater decision-making speed; decision-making speed fosters higher firm performance; and decision-making speed mediates the causal relationship between business intelligence and firm performance. Finally, people-BI tools fit attenuated the causal relationship between business intelligence and decision-making speed, in that the relationship became weaker when people-BI tools fit is higher. Results are discussed in terms of the relevant literature and practical implications for managers in the industry.

Studying customers’ value co-creation of using fintech Islamic banking services has been a trend of Islamic bank managements to obtain value, competitive advantages, growth, and sustainability. This work endeavors to explore the role of applying artificial intelligence and big data technologies on value co-creation of using fintech Islamic banking services from customers’ perspective in Jordan. This study used a quantitative methodology based on survey approach to conduct its goals and objectives. Using structural equation modelling approach, the results indicate that artificial intelligence has a significant role in customers’ trust (β = 0.316***) and satisfaction (β = 1.14***) of using fin-tech Islamic banking services in Jordan. The results indicate that big data capabilities have a significant role in customers’ trust (β = 0.658***) and satisfaction (β = –0.109*) of using fintech Islamic banking services in Jordan. The results show that customers’ satisfaction confirms a significant effect on customers’ trust (β = –0.132***) of using fintech Islamic banking services in Jordan. The results uncover that customers’ trust have a considerable impact on customers’ value co-creation (β = 0.232***) of using fintech Islamic banking services in Jordan. The results uncover that customers’ satisfaction have a considerable impact on customers’ value co-creation (β = 0.382***) of using fintech Islamic banking services in Jordan. This study provides novel contributions regarding financial services of Islamic banks in maximizing customers’ value co-creation in Jordan.

Adopting metaverse technology in the banking sector is generating considerable interest. Investigating customers’ behavior is considered a primary element in adopting metaverse technologies in banking settings. This study combines the Trust Theoretic Model, Task-Technology Fit Model, and theory of planned behavior to explore consumers’ intentions to adopt metaverse Islamic mobile banking services in Jordan. Based on the Structural Equation Modeling (SEM) approach, the results using an electronic survey of 391 metaverse consumers among metaverse Islamic mobile banking services show that consumer trust based on its priors (perceived risk, perceived reputation, service quality, and perceived regulatory support) has a significant influence on consumer behavior intention at a significant P-value level (< 0.001). Furthermore, the results affirm that Task-Technology Fit plays a significant role in consumer behavior intention at a significant P-value level (< 0.001). Moreover, consumer behavior intention has a significant influence on consumers’ decision to adopt metaverse Islamic mobile banking services in Jordan at a significant P-value level (< 0.001). The findings of this study present critical insights for Islamic bank management in Jordan, assisting in developing their metaverse Islamic mobile banking, maintaining a strong relationship with consumers, and fostering consumer experiences. This study highlights the significance of adopting metaverse technologies in Islamic mobile banking services.