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Purpose Religious doctrines generally encourage people to behave ethically. However, in daily life, individuals notice inconsistencies between religious beliefs and behavior, leading them to ask, in the context of commerce, why religious consumers would behave unethically. The purpose of this study was to investigate the impact of consumers' intrinsic and extrinsic religiosity on their ethical behavior. Specifically, the moderating effect of ethical ideology on the relationship between Indonesian consumers' religiosity and their ethics was examined by means of a survey. Design/methodology/approach The data derived from the questionnaire were complemented by convenience samples of Indonesians living in Daerah Istimewa Yogyakarta (DIY) in central Java. The researchers distributed 600 questionnaires in two major shopping malls and several housing areas in the region, of which 467 were completed and returned, for an overall response rate of 77.8%. Findings The results indicated that the participants' intrinsic religiosity negatively impacted their ethical beliefs and was mediated by their idealistic ethical ideology. The present study also found that idealism had negative effects on three of the four dimensions of the consumer ethics scale (CES) (actively benefiting, passively benefiting and questionable behavior), while relativism had positive effects on two of the dimensions (passively benefiting and questionable behavior. Research limitations/implications One limitation of the present study was that the analysis did not distinguish among the religions practiced by the respondents to the questionnaire. Originality/value This is one of the first few studies investigating the mediating role of ethical ideology in a religious society. This study contributes to the literature on these issues in theoretical and managerial terms by extending the Hunt-Vitell theory (1986) to the context of consumer ethics.
Denni Arli; Fandy Tjiptono. The effect of consumers' religiosity on consumer ethics: the mediating role of ethical ideology. Asia Pacific Journal of Marketing and Logistics 2021, ahead-of-p, 1 .
AMA StyleDenni Arli, Fandy Tjiptono. The effect of consumers' religiosity on consumer ethics: the mediating role of ethical ideology. Asia Pacific Journal of Marketing and Logistics. 2021; ahead-of-p (ahead-of-p):1.
Chicago/Turabian StyleDenni Arli; Fandy Tjiptono. 2021. "The effect of consumers' religiosity on consumer ethics: the mediating role of ethical ideology." Asia Pacific Journal of Marketing and Logistics ahead-of-p, no. ahead-of-p: 1.
Purpose Despite increasing anti-piracy legislation, digital piracy remains widespread and presents a huge barrier to the growth of creative industries globally. Hence, this study aims to examine predictors of digital piracy through the lens of an extended version of the theory of planned behaviour (TPB). Furthermore, the authors also examine the moderating effects of past experience (non-experienced versus experienced) on the relationships between the common four TPB dimensions on intention to engage in digital piracy. Design/methodology/approach Using a survey method, the authors collected 832 student respondents in Semarang, Indonesia. Partial least squares structural equation modelling (PLS-SEM) was performed to analyse the proposed hypotheses. Findings The results showed that the influence of attitude, subjective norm and moral obligation on intention is significantly different between experienced and non-experienced consumers. The positive influence of attitude on intention to engage in digital piracy is stronger for non-experienced than experienced consumers. The influence of subjective norm on intention is significant and positive for non-experienced consumers but is not significant for experienced consumers. The influence of moral obligation on intention is significant and positive for non-experienced consumers but turns negative and significant for experienced consumers. Originality/value This research contributed to the body of knowledge by investigating the role of past experience as a moderator in the TPB model which renders the authors to have a better understanding of the differences in the thinking process between experienced and non-experienced consumers.
Kian Yeik Koay; Fandy Tjiptono; Manjit Singh Sandhu. Predicting consumers' digital piracy behaviour: does past experience matter? International Journal of Emerging Markets 2021, ahead-of-p, 1 .
AMA StyleKian Yeik Koay, Fandy Tjiptono, Manjit Singh Sandhu. Predicting consumers' digital piracy behaviour: does past experience matter? International Journal of Emerging Markets. 2021; ahead-of-p (ahead-of-p):1.
Chicago/Turabian StyleKian Yeik Koay; Fandy Tjiptono; Manjit Singh Sandhu. 2021. "Predicting consumers' digital piracy behaviour: does past experience matter?" International Journal of Emerging Markets ahead-of-p, no. ahead-of-p: 1.
Social entrepreneurship is an important policy tool for addressing social and environmental problems. Social entrepreneurship has also gained popularity as a career choice among younger people, including millennials. However, few studies have examined the predictors of intention to engage in social entrepreneurship as a means of both creating public good and serving one’s own interests. This article seeks to answer the important question of what drives social entrepreneurial intention. Conceptualizing social entrepreneurship as a public- and private-value response to sustainability challenges, a set of hypotheses regarding the association between public service motivation, money ethics and intention to initiate social entrepreneurship were tested using survey data from 662 millennials in Indonesia. Structural equation modeling and multiple regressions revealed that both public service motivation and money ethics had direct and indirect effects on intention to engage in social entrepreneurship. Public service motivation was a stronger predictor of intention than money ethics were.
Yanto Chandra; Erica Kim Man Lee; Fandy Tjiptono. Public versus private interest in social entrepreneurship: Can one serve two masters? Journal of Cleaner Production 2020, 280, 124499 .
AMA StyleYanto Chandra, Erica Kim Man Lee, Fandy Tjiptono. Public versus private interest in social entrepreneurship: Can one serve two masters? Journal of Cleaner Production. 2020; 280 ():124499.
Chicago/Turabian StyleYanto Chandra; Erica Kim Man Lee; Fandy Tjiptono. 2020. "Public versus private interest in social entrepreneurship: Can one serve two masters?" Journal of Cleaner Production 280, no. : 124499.
In the era of consumer distrust of corporations, transparency is becoming a must rather than an option. While prior research has explored why businesses should disclose their costs and how consumers may react to such cost transparency, it is still unclear how marketers can best communicate cost transparency. The present research offers a practical examination of how and when cost transparency is effective, specifically, by examining the moderating role of authentic and hubristic pride on the effectiveness of cost transparency. Across two experimental studies, the effectiveness of cost transparency is leveraged using authentic pride, whereas hubristic pride decreases it. Further, we empirically demonstrate the mediating role of moral elevation. Overall, the results demonstrate that marketing messages that elicit authentic pride can increase the effectiveness of cost transparency. Hence, the current research highlights how marketers and brands can effectively combine specific emotional appeals with cost transparency to obtain favorable consumer evaluations.
Felix Septianto; Joya A. Kemper; Fandy Tjiptono; Widya Paramita. The Role of Authentic (vs. Hubristic) Pride in Leveraging the Effectiveness of Cost Transparency. Journal of Business Ethics 2020, 1 -17.
AMA StyleFelix Septianto, Joya A. Kemper, Fandy Tjiptono, Widya Paramita. The Role of Authentic (vs. Hubristic) Pride in Leveraging the Effectiveness of Cost Transparency. Journal of Business Ethics. 2020; ():1-17.
Chicago/Turabian StyleFelix Septianto; Joya A. Kemper; Fandy Tjiptono; Widya Paramita. 2020. "The Role of Authentic (vs. Hubristic) Pride in Leveraging the Effectiveness of Cost Transparency." Journal of Business Ethics , no. : 1-17.
Kian Yeik Koay; Fandy Tjiptono; Manjit Singh Sandhu. Digital piracy among consumers in a developing economy: A comparison of multiple theory-based models. Journal of Retailing and Consumer Services 2020, 55, 102075 .
AMA StyleKian Yeik Koay, Fandy Tjiptono, Manjit Singh Sandhu. Digital piracy among consumers in a developing economy: A comparison of multiple theory-based models. Journal of Retailing and Consumer Services. 2020; 55 ():102075.
Chicago/Turabian StyleKian Yeik Koay; Fandy Tjiptono; Manjit Singh Sandhu. 2020. "Digital piracy among consumers in a developing economy: A comparison of multiple theory-based models." Journal of Retailing and Consumer Services 55, no. : 102075.
Purpose Prior research suggests that consumers can engage in moral decoupling by separating their judgments of morality from their judgments of performance. Hence, they might rationalize the benefits of unethical behavior without condoning the behavior itself. This paper aims to study how a discrete positive emotion, such as authentic pride, can mitigate moral decoupling. Design/methodology/approach Using three experimental studies, this research investigates and tests the underlying mechanism driving authentic pride, its effects and its key moderator. The results are analyzed using ANOVAs, regression-based serial mediation and moderated mediation analyses. Findings The results show that authentic pride decreases consumer acceptance of unethical behavior across different contexts, including purchase intentions for unethically manufactured products (Study 1), evaluations of the corporate social responsibility activities of a tobacco company (Study 2) and acceptance of questionable consumer behavior in daily situations (Study 3). Research limitations/implications This research explores attitudes and behavioral intentions as dependent variables. It would thus be of interest for future research to examine a behavioral measure. Practical implications Given the potential problems of moral decoupling among consumers, marketers can devise effective strategies to reduce this problem using authentic pride appeals. Originality/value This research demonstrates how authentic pride can decrease consumer acceptance of unethical behavior. More importantly, this research enriches our understanding of the underlying mechanism driving the influence of authentic pride such that it increases the belief in a just world, which in turn lowers moral decoupling (a serial mediation).
Felix Septianto; Fandy Tjiptono; Denni Arli. Authentically, proudly ethical. European Journal of Marketing 2020, 54, 351 -379.
AMA StyleFelix Septianto, Fandy Tjiptono, Denni Arli. Authentically, proudly ethical. European Journal of Marketing. 2020; 54 (2):351-379.
Chicago/Turabian StyleFelix Septianto; Fandy Tjiptono; Denni Arli. 2020. "Authentically, proudly ethical." European Journal of Marketing 54, no. 2: 351-379.
The growth of international migration has brought a plethora of issues to the workplace, particularly in developing countries. Exploitation, inequality, poor working conditions, and non-unionisation have led to reports of migrant workers being treated as “slave labour”. Many have called for greater attention to address the human rights and working issues of employees in line with workplace sustainability development goals. However, the treatment of migrant workers still remains an issue in business practice in many countries. In this case study, we explore the workplace issues faced by migrant workers from Bangladesh, India, and Madagascar in Mauritius, an island nation in the Indian Ocean off the coast of Southern Africa. The case describes why and how three Mauritian textile manufacturing companies changed their workplace practices to encompass corporate social responsibility (CSR). The complexity surrounding these issues is examined through an institutional lens.
Sevika Varaden; Manjit Singh Sandhu; Fandy Tjiptono. Migrant Workers and Corporate Social Responsibility: Workplace Practices in Mauritius. Industry and Higher Education 2020, 207 -228.
AMA StyleSevika Varaden, Manjit Singh Sandhu, Fandy Tjiptono. Migrant Workers and Corporate Social Responsibility: Workplace Practices in Mauritius. Industry and Higher Education. 2020; ():207-228.
Chicago/Turabian StyleSevika Varaden; Manjit Singh Sandhu; Fandy Tjiptono. 2020. "Migrant Workers and Corporate Social Responsibility: Workplace Practices in Mauritius." Industry and Higher Education , no. : 207-228.
Prior research has identified that consumers may judge similar unethical behaviors differently depending on the actor in such behaviors; a phenomenon called double standards. While some studies have examined why consumer double standards may occur, it is less clear how to mitigate their occurrence. The present study examines the role of different, discrete emotions – anger and compassion – in mitigating double standards using two experimental studies, involving a total of 562 participants from Indonesia. The results indicate the existence of double standards, in that consumers were harsher in their judgment of unethical conduct by prosperous (vs. non-prosperous) companies. More importantly, the findings establish that anger and compassion can diminish double standards in consumer ethical judgments. Furthermore, these emotion effects are explained by two distinct mechanisms. Specifically, anger reduces repurchase likelihood when mediated by perceived justice, while compassion mediated by forgiveness increases repurchase likelihood. The research limitations and implications are also discussed.
Felix Septianto; Fandy Tjiptono; Sony Kusumasondjaja. Anger punishes, compassion forgives: How discrete emotions mitigate double standards in consumer ethical judgment. Journal of Retailing and Consumer Services 2019, 53, 101979 .
AMA StyleFelix Septianto, Fandy Tjiptono, Sony Kusumasondjaja. Anger punishes, compassion forgives: How discrete emotions mitigate double standards in consumer ethical judgment. Journal of Retailing and Consumer Services. 2019; 53 ():101979.
Chicago/Turabian StyleFelix Septianto; Fandy Tjiptono; Sony Kusumasondjaja. 2019. "Anger punishes, compassion forgives: How discrete emotions mitigate double standards in consumer ethical judgment." Journal of Retailing and Consumer Services 53, no. : 101979.
Consumer donation behavior includes the decision to donate and the amount donated. However, most previous work in this area implies that findings apply to both dimensions of the donation decision. The current research adopts an evolutionary psychology perspective to examine the role of two positive emotions – pride and gratitude – on the decision to donate and how much is donated. Two experimental studies demonstrate that pride positively influences the decision to donate when the donation is recognized; however, pride does not influence the amount that is donated. In contrast, gratitude positively influences the decision to donate and the amount donated via an affiliation motive, regardless whether the donation is recognized. This research contributes to the literature of prosocial behavior in the form of donating, by clarifying the role of positive emotions on each dimension of donation behavior.
Widya Paramita; Felix Septianto; Fandy Tjiptono. The distinct effects of gratitude and pride on donation choice and amount. Journal of Retailing and Consumer Services 2019, 53, 101972 .
AMA StyleWidya Paramita, Felix Septianto, Fandy Tjiptono. The distinct effects of gratitude and pride on donation choice and amount. Journal of Retailing and Consumer Services. 2019; 53 ():101972.
Chicago/Turabian StyleWidya Paramita; Felix Septianto; Fandy Tjiptono. 2019. "The distinct effects of gratitude and pride on donation choice and amount." Journal of Retailing and Consumer Services 53, no. : 101972.
Purpose The purpose of this paper is to investigate the differences in consumer pleasure, arousal and purchase intention when consumers encounter food advertising on Instagram using different endorsers and visual complexity levels. Design/methodology/approach An experimental design was conducted involving 180 undergraduate students from several universities in Surabaya, Indonesia. The participants had actively used Instagram for at least one year. Findings Food ads endorsed by a celebrity generate more pleasure and arousal than those endorsed by food experts. Food advertising using high levels of visual complexity cues generates more pleasure and arousal than less complex advertising. However, less complex food ads using food experts create greater pleasure than those endorsed by celebrities. Consumer pleasure and arousal were significant mediators of the impact of endorser type and visual complexity on consumer purchase intentions. Practical implications As celebrities and higher levels of visual complexity result in more favorable responses to Instagram ads, food marketers need to consider increasing visual complexity when using celebrities in advertising by adding more objects, using more colors, objects, or textures and incorporating asymmetric elements in the advertisements. Originality/value This is one of the few studies comparing the effectiveness of celebrity and expert endorsers in Instagram advertising. Also, this research extends the existing knowledge about visual complexity in the context of social media advertising.
Sony Kusumasondjaja; Fandy Tjiptono. Endorsement and visual complexity in food advertising on Instagram. Internet Research 2019, 29, 659 -687.
AMA StyleSony Kusumasondjaja, Fandy Tjiptono. Endorsement and visual complexity in food advertising on Instagram. Internet Research. 2019; 29 (4):659-687.
Chicago/Turabian StyleSony Kusumasondjaja; Fandy Tjiptono. 2019. "Endorsement and visual complexity in food advertising on Instagram." Internet Research 29, no. 4: 659-687.
Past research has shown the significant role of emotional appeals in charitable advertising. Most studies in this area have examined the effects of negative emotions, but it is less clear when and how positive emotions can also be effective in encouraging donation allocations. Across two experimental studies, the present research demonstrates that the congruent matching of pride with positive past performance and compassion with negative past performance increases donation allocations. This ‘match-up’ effect emerges because pride elicits concerns for merit, whereas compassion elicits concerns for need. These findings offer important implications, both theoretically and managerially, by systematically highlighting how different, discrete positive emotions – pride and compassion – can be beneficial in charitable advertising, depending on the message highlighting the past performance of a charity.
Felix Septianto; Fandy Tjiptono. The interactive effect of emotional appeals and past performance of a charity on the effectiveness of charitable advertising. Journal of Retailing and Consumer Services 2019, 50, 189 -198.
AMA StyleFelix Septianto, Fandy Tjiptono. The interactive effect of emotional appeals and past performance of a charity on the effectiveness of charitable advertising. Journal of Retailing and Consumer Services. 2019; 50 ():189-198.
Chicago/Turabian StyleFelix Septianto; Fandy Tjiptono. 2019. "The interactive effect of emotional appeals and past performance of a charity on the effectiveness of charitable advertising." Journal of Retailing and Consumer Services 50, no. : 189-198.
The purpose of the current study is to explore the influence of young consumers’ religiosity on their attitude and intention toward digital piracy. Despite continuous efforts from the government and industries, global digital piracy is still on the rise with developing countries leading the way of the most pirated nations. Interestingly, religiosity is also highest in developing countries which is the focal aim of this study. Using a sample from Indonesia (n=576), the largest Muslim population in the world, the present study found that religiosity significantly influences consumers’ attitude toward digital piracy, where consumers who are less religious are more receptive toward digital piracy. The results of this study will have important implications to religious leaders, software and music industry and public policy makers operating in developing countries. This article is protected by copyright. All rights reserved.
Denni Arli; Fandy Tjiptono; Riza Casidy; Ian Phau. Investigating the impact of young consumers’ religiosity on digital piracy. International Journal of Consumer Studies 2018, 42, 792 -803.
AMA StyleDenni Arli, Fandy Tjiptono, Riza Casidy, Ian Phau. Investigating the impact of young consumers’ religiosity on digital piracy. International Journal of Consumer Studies. 2018; 42 (6):792-803.
Chicago/Turabian StyleDenni Arli; Fandy Tjiptono; Riza Casidy; Ian Phau. 2018. "Investigating the impact of young consumers’ religiosity on digital piracy." International Journal of Consumer Studies 42, no. 6: 792-803.
In the last few years, companies have made significant contributions toward Corporate Social Responsibilities (CSR) as a strategy to improve business image. Nonetheless, many of these strategies have been unsuccessful because companies have failed to recognize the importance of consumers’ ethical beliefs and their religiosity in forming their perception toward CSR. Thus, the purpose of this study is: (1) to explore the level of importance of consumers’ ethical beliefs and social responsibilities (CnSR) and; (2) to examine the impact of consumers’ religiosity and ethical beliefs on CnSR. Data derived from a sample of undergraduate and postgraduate students at three large universities (i.e. one public and two private universities) in Yogyakarta, Indonesia (N=416).Indonesia is the largest Muslim population in the world. The study found that consumers value social responsibilities differently and that not all dimensions are important. Moreover, consumer ethical beliefs and religiosity significantly influence CnSR. The results of this study will contribute to the debate on consumer ethics and social responsibility research. The current study has some limitations which, in turn, provide avenues for future research. The research context (one city in one country) may limit its generalizability. Future studies may focus on more cities and/or cross-country sections (developed versus developing countries) as well as use non-student populations. Companies operating in Indonesia need to respect and value religiosity in Indonesia. Collaborating with a faith-based institution may help improve the effectiveness of CSR programs launched by companies This is one of the first few studies exploring Consumer Social Responsibility in Indonesia.
Denni I. Arli; Fandy Tjiptono. Consumer ethics, religiosity, and consumer social responsibility: are they related? Social Responsibility Journal 2018, 14, 302 -320.
AMA StyleDenni I. Arli, Fandy Tjiptono. Consumer ethics, religiosity, and consumer social responsibility: are they related? Social Responsibility Journal. 2018; 14 (2):302-320.
Chicago/Turabian StyleDenni I. Arli; Fandy Tjiptono. 2018. "Consumer ethics, religiosity, and consumer social responsibility: are they related?" Social Responsibility Journal 14, no. 2: 302-320.
While safety is the paramount concern of the airline industry, accidents do happen. The subsequent media attention relating to an airline accident might lead potential passengers to avoid certain airline operators. This study examines factors potentially determining tendencies to avoid such airlines. A self-administered random survey was conducted with 230 respondents in a metropolitan area. Structural equation modelling was employed and the results highlight the significant role of consumer trust and service recovery. Consumer trust plays a mediating role in the relationships between the factors (i.e. previous flight experience, company image, stability attribution, controllability attribution) and the decision to avoid an airline.
Lin Yang; Fandy Tjiptono; Wai Ching Poon. Will you fly with this airline in the future? An empirical study of airline avoidance after accidents. Journal of Travel & Tourism Marketing 2018, 35, 1 -15.
AMA StyleLin Yang, Fandy Tjiptono, Wai Ching Poon. Will you fly with this airline in the future? An empirical study of airline avoidance after accidents. Journal of Travel & Tourism Marketing. 2018; 35 (9):1-15.
Chicago/Turabian StyleLin Yang; Fandy Tjiptono; Wai Ching Poon. 2018. "Will you fly with this airline in the future? An empirical study of airline avoidance after accidents." Journal of Travel & Tourism Marketing 35, no. 9: 1-15.
Current literature on responsible consumption tends to focus on the developed country context and overlooks the importance of understanding the general consumer perspective. The present study examines three main challenges of responsible consumption in an emerging market, that is, responsible consumption segmentation, the attitude-behaviour gap phenomenon, and perceived readiness to be green. The findings show that consumers are not only in either a green or non-green segment. They assess different social responsibility dimensions with varying degrees of importance. Therefore, an understanding of different responsible consumption segments (truly responsible, latent responsible, spurious responsible, and irresponsible) may help marketers and policy makers to overcome the attitude-behaviour gap in sustainable consumption. Finally, perceived readiness to be green may play an important role as a predictor of green product purchase intentions.
Fandy Tjiptono. Examining the Challenges of Responsible Consumption in an Emerging Market. Ergonomics and Human Factors for a Sustainable Future 2018, 299 -327.
AMA StyleFandy Tjiptono. Examining the Challenges of Responsible Consumption in an Emerging Market. Ergonomics and Human Factors for a Sustainable Future. 2018; ():299-327.
Chicago/Turabian StyleFandy Tjiptono. 2018. "Examining the Challenges of Responsible Consumption in an Emerging Market." Ergonomics and Human Factors for a Sustainable Future , no. : 299-327.
Consumers’ awareness of green products has increased in the last few years, but studies show that the demand for green products has been stagnant. The purpose of this study is to explore the roles of consumers’ perceived readiness to be green and subsequently, how readiness to be green affects consumers’ purchase intention towards green products in an emerging market, Indonesia. A total of 916 survey responses were collected in three universities, two major shopping malls and several housing areas in Yogyakarta, Indonesia. The findings reveal that consumers’ attitude (ATT), subjective norm, perceived behavioural control (PBC), pro‐environmental self‐identity (PEI), ethical obligation and consumers’ readiness to be green are the determinants of intention to purchase green products. Consumers’ readiness to be green mediates the effects of ATT, PBC, PEI and perceived sense of responsibility on purchase intention. The study provides further insights into the discrepancy between professed positive attitudes towards the environment and the slow uptake of green behaviour in an emerging market.
Denni Arli; Lay Peng Tan; Fandy Tjiptono; Lin Yang. Exploring consumers’ purchase intention towards green products in an emerging market: The role of consumers’ perceived readiness. International Journal of Consumer Studies 2018, 42, 389 -401.
AMA StyleDenni Arli, Lay Peng Tan, Fandy Tjiptono, Lin Yang. Exploring consumers’ purchase intention towards green products in an emerging market: The role of consumers’ perceived readiness. International Journal of Consumer Studies. 2018; 42 (4):389-401.
Chicago/Turabian StyleDenni Arli; Lay Peng Tan; Fandy Tjiptono; Lin Yang. 2018. "Exploring consumers’ purchase intention towards green products in an emerging market: The role of consumers’ perceived readiness." International Journal of Consumer Studies 42, no. 4: 389-401.
Understanding why tourists or visitors avoid a particular destination is as equally important as identifying reasons for visiting a place of interest. However, previous conceptual and empirical studies tend to focus more on the latter. Literature on how and why Asian travellers avoid a specific tourist destination is relatively scarce. Drawing from consumer psychology, services marketing, tourism management, and brand management literatures, this paper aims to develop a typology of destination avoidance based on two dimensions, i.e. destination attractiveness (DA) and perceived destination risks (PDR).The proposed typology consists of “Go and Enjoy” (high DA, low PDR), “Avoid Temporary” (high DA, high PDR), “Forget It” (low DA, low PDR), and “No-Go Zone” (low DA, high PDR). The focus of this study is Asian travellers’ decision-making; and the key indicators of DA and PDR are based on specific needs of Asian travellers. Future empirical research, managerial, and public policy implications will be discussed at the end of the chapter.
Fandy Tjiptono; Lin Yang. To Go or Not to Go: A Typology of Asian Tourist Destination Avoidance. Women in Tourism in Asian Muslim Countries 2018, 183 -200.
AMA StyleFandy Tjiptono, Lin Yang. To Go or Not to Go: A Typology of Asian Tourist Destination Avoidance. Women in Tourism in Asian Muslim Countries. 2018; ():183-200.
Chicago/Turabian StyleFandy Tjiptono; Lin Yang. 2018. "To Go or Not to Go: A Typology of Asian Tourist Destination Avoidance." Women in Tourism in Asian Muslim Countries , no. : 183-200.
PurposeThe Millennial generation accounts for 27 per cent of the world’s population. These numbers highlight the current and future impact of Millennials on world economies, and they are arguably the most powerful consumer group. Interestingly, Millennials are also the least religious generation. Hence, there is a need to investigate further how they view the world from an ethical and religious perspective and whether their beliefs evolve over time. Therefore, the purpose of this study is, first, to compare and contrast any changes in ethical beliefs across time. Second, the study will compare and contrast any changes in religiousness across time, and finally, it explores the effects of consumers’ religiousness on ethical beliefs across time.Design/methodology/approachUsing paper-based survey, the data collection took place in 2012, 2013, 2014 and 2016, resulting in 1,702 young respondents in total.FindingsThe results show that consumer ethics remain constant across time. Therefore, without intervention, individuals’ ethical behavior will remain unchanged. The results also indicate that Millennials understand the boundary between legal and illegal behavior. However, when the boundary becomes unclear, such as in situations in which they see no harm, downloading pirated software and recycling, Millennials were unsure and their religiousness affected their subsequent behavior. The study makes several contributions to consumer ethics and the impact of religiousness on ethical beliefs.Originality/valueThis study makes several contributions to consumer ethics research, especially whether young consumers’ ethical beliefs change or remain constant across time.
Denni Arli; Fandy Tjiptono; Hari Lasmono; Dudi Anandya. Do consumer ethics and consumer religiousness evolve across time? Insights from Millennials in Indonesia. Young Consumers 2017, 18, 329 -347.
AMA StyleDenni Arli, Fandy Tjiptono, Hari Lasmono, Dudi Anandya. Do consumer ethics and consumer religiousness evolve across time? Insights from Millennials in Indonesia. Young Consumers. 2017; 18 (4):329-347.
Chicago/Turabian StyleDenni Arli; Fandy Tjiptono; Hari Lasmono; Dudi Anandya. 2017. "Do consumer ethics and consumer religiousness evolve across time? Insights from Millennials in Indonesia." Young Consumers 18, no. 4: 329-347.
The current study aims to examine the role of religiosity and gender in affecting consumer ethics among Indonesian youths. A convenience sample of 482 students in a large private university in Semarang, Central Java, Indonesia, participated in the research. Established scales were adopted to measure the key constructs. Intrinsic religiosity and gender were used as the independent variables, while each dimension of consumer ethics was treated as the dependent variables. The results of seven multiple regression analyses indicated that gender and intrinsic religiosity influence consumer ethics dimensions significantly, except for “downloading.” Individuals who live daily life according to their religion are less receptive toward unethical activities than those who do not. Further, females were found to be more ethical than male counterparts on five dimensions of consumer ethics. Males tended to be more supportive of “doing good” for the seller compared to females. In general, the findings suggest that gender and religiosity do matter in influencing consumer ethics among youths in Indonesia. These findings provide important insights for religious leaders, university lecturers, and policy makers in their efforts to reduce unethical acts among the young generation.
Fandy Tjiptono; Albert; Tita Elfitasari. Consumer ethics among youths in Indonesia: do gender and religiosity matter? Asian Journal of Business Ethics 2017, 7, 137 -149.
AMA StyleFandy Tjiptono, Albert, Tita Elfitasari. Consumer ethics among youths in Indonesia: do gender and religiosity matter? Asian Journal of Business Ethics. 2017; 7 (2):137-149.
Chicago/Turabian StyleFandy Tjiptono; Albert; Tita Elfitasari. 2017. "Consumer ethics among youths in Indonesia: do gender and religiosity matter?" Asian Journal of Business Ethics 7, no. 2: 137-149.
PurposeThis study aims to explore (1) how companies perceive CSR (Corporate Social Responsibility) and PR (Public Relations); (2) how companies perceive the interconnection between these functions; and (3) what factors contributing to their perceptions.Design/methodology/approachAn interpretive qualitative study was employed, where semi-structured interviews with thirty four members of PR and CSR departments and three top executives of three big mining (state-owned, private Indonesian, and multinational) companies in Indonesia were carried out. Archival data (e.g., newsletters, websites, and annual reports) were also utilized.FindingsCSR and PR are perceived to be community relationship functions to gain and maintain organizational legitimacy from the communities and shareholders. Three factors shaping these functions: (1) the social and political changes in Indonesia; (2) the communities’ collective culture; and (3) the nature of mining industry.Research limitations/implicationsThe current study focused on how companies interpret and enact their interpretations of their organizational environment. This study suggests further research into how the community and other stakeholders interpret the company’s activities and environment. This study also suggests further study on another type of industry.Originality/valueThe present study provides another approach to understanding how CSR and PR are constructed and enacted in an organization as well as to understanding the company’s justification in enacting particular CSR and PR functions. This study maintains the need to consider local values while keeping the global standard.
Gregoria Arum Yudarwati; Fandy Tjiptono; Thomas Brashear Alejandro. An enactment theory perspective of corporate social responsibility and public relations. Marketing Intelligence & Planning 2017, 35, 626 -640.
AMA StyleGregoria Arum Yudarwati, Fandy Tjiptono, Thomas Brashear Alejandro. An enactment theory perspective of corporate social responsibility and public relations. Marketing Intelligence & Planning. 2017; 35 (5):626-640.
Chicago/Turabian StyleGregoria Arum Yudarwati; Fandy Tjiptono; Thomas Brashear Alejandro. 2017. "An enactment theory perspective of corporate social responsibility and public relations." Marketing Intelligence & Planning 35, no. 5: 626-640.