Among the several emerging dimensioning, control and deployment of future communication network paradigms stands out the human-centric characteristic that creates an intricate relationship between telematics and human activities. The hard to model dynamics of user behavior introduces new uncertainties into these systems that give rise to difficult network resource management challenges. According to this context, this work reviews several decision-making computational methods under the influence of uncertainties. This work, by means of a systematic literature review, focuses on sensor-based Internet of Things scenarios such as Smart Spaces and Industry 4.0. According to our conclusions, it is mandatory to establish a means for modeling the human behavior context in order to improve resource assignment and management.

This paper presents a comprehensive evaluation of the previously introduced multidisciplinary model to quantify human uncertainty (MMtQHU) within a realistic 5G-enabled cyber–physical–social systems (CPSS) environment. The MMtQHU, which integrates human, social, and environmental factors into CPSS modeling, is applied to the Ingolstadt traffic scenario (InTAS), a detailed urban simulation reflecting high-traffic conditions. By modeling unpredictable driver behaviors, such as deviations from optimal routes, the study assesses the model’s effectiveness in managing human-induced uncertainties in vehicle-for-hire (VFH) applications. The evaluation shows that human uncertainty significantly impacts 5G network resource allocation and traffic dynamics. A comparative analysis of traditional resource allocation methods reveals their limitations in handling the dynamic nature of human behavior. These findings underscore the necessity for advanced, adaptive strategies, potentially leveraging artificial intelligence and machine learning to enhance the resilience and efficiency of 5G networks in CPSS environments. The study offers valuable insights for future advancements in robust and adaptive 5G infrastructure by highlighting the critical role of integrating human behavior into CPSS models.