Emir Munoz received a BEng and MSc in Computer Engineering from Universidad de Santiago, Chile, in 2009 and 2011, respectively. He also holds a PhD in Computer Science from the National University of Ireland, Galway, on the topic of Knowledge Graph mining. Currently, he is a Team Lead and Lead Machine Learning Engineer in the AI Group at Genesys, where he works on applying ML for improving customer experience and call centres.
Emir Munoz received a BEng and MSc in Computer Engineering from Universidad de Santiago, Chile, in 2009 and 2011, respectively. He also holds a PhD in Computer Science from the National University of Ireland, Galway, on the topic of Knowledge Graph mining. Currently, he is a Team Lead and Lead Machine Learning Engineer in the AI Group at Genesys, where he works on applying ML for improving customer experience and call centres.