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Prof. Arkadiusz Kawa
Poznan School of Logistics, Estkowskiego 6, 61-755 Poznań, Poland

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0 Digital Economy
0 E-commerce
0 ICT
0 Logistics
0 Business network

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ICT
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Journal article
Published: 26 May 2021 in Sustainability
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Undoubtedly, one of the key areas of e-commerce is logistics. It is not only about the delivery of shipments, but also a number of other processes related to customer service and warehousing. The e-commerce logistics is driven by such trends as development of logistic co-operation models, different delivery methods and cross-border e-commerce. Fulfilment is one of the logistic co-operation model examples. Still, only a small proportion of online retailers use their services. The paper aims to characterise fulfilment services and indicate the benefits which e-tailers achieve from applying fulfilment services as well as the reasons why other companies do not use them. It is also important to determine the impact of these services on the online sellers’ performance. For the purposes of the research, 300 interviews were conducted with e-tailers. The studies show that only some part of the online shops use fulfilment services but those who use such service are satisfied and most often perceive saving time and increasing logistics service level as the greatest benefit. Moreover, such companies perform better. The firms which do not use the fulfilment services point out the willingness to keep everything under control as the main reason.

ACS Style

Arkadiusz Kawa. Fulfilment as Logistics Support for E-Tailers: An Empirical Studies. Sustainability 2021, 13, 5988 .

AMA Style

Arkadiusz Kawa. Fulfilment as Logistics Support for E-Tailers: An Empirical Studies. Sustainability. 2021; 13 (11):5988.

Chicago/Turabian Style

Arkadiusz Kawa. 2021. "Fulfilment as Logistics Support for E-Tailers: An Empirical Studies." Sustainability 13, no. 11: 5988.

Conference paper
Published: 05 April 2021 in Transactions on Petri Nets and Other Models of Concurrency XV
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Creating value for customers in e-commerce is a relatively new research area. The majority of the studies conducted to date focus only on the relationship between the customer and the online seller, ignoring the role and participation of other entities involved in the process of customer value creation. Therefore, this paper identifies a broad spectrum of entities involved in creating customer value, based on the model developed by Nalebuff and Branderburger. The empirical material was obtained through qualitative research using the Focus Group Interview method. The research was conducted in three groups of entities: suppliers and complementors; online sellers; and end users. Its aim was to diagnose network awareness; relating to the perception of the study participants regarding how many and which entities are involved in creating value for buyers.

ACS Style

Bartłomiej Pierański; Arkadiusz Kawa. What Do You Know About Your Network: An Empirical Study of Value Network Awareness in E-commerce. Transactions on Petri Nets and Other Models of Concurrency XV 2021, 235 -245.

AMA Style

Bartłomiej Pierański, Arkadiusz Kawa. What Do You Know About Your Network: An Empirical Study of Value Network Awareness in E-commerce. Transactions on Petri Nets and Other Models of Concurrency XV. 2021; ():235-245.

Chicago/Turabian Style

Bartłomiej Pierański; Arkadiusz Kawa. 2021. "What Do You Know About Your Network: An Empirical Study of Value Network Awareness in E-commerce." Transactions on Petri Nets and Other Models of Concurrency XV , no. : 235-245.

Chapter
Published: 13 December 2020 in EcoProduction
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According to the report Urban Logistics Opportunities-Last-Mile Innovation, prepared by Frost & Sullivan, expenditure on logistics in the world is expected to reach USD 10.6 trillion in 2020. 70% of these expenses will be generated by transport and as much as 40% by last mile deliveries. In addition, there are many social costs associated with urban supplies−traffic jams, noise, pollution, etc. As a result, more and more logistics service companies and e-tailers are making changes to eliminate the effects of problems arising from deliveries to individual customers. These include both relatively easy organizational improvements and more complex solutions that require investment. One of them is out-of-home delivery. The subject of out-of-home delivery in e-commerce is a relatively new research area. There are very few studies conducted on last mile so far have focused on alternative delivery methods, especially its impact on satisfaction and loyalty of e-customers. That is why the goals of this chapter are to identify the components of out-of-home delivery, and to present their influence on satisfaction and loyalty in e-commerce. The studies are empirical and are based on primary data. CATI (computer-assisted telephone interview) was selected as a technique of information collection, which had been preceded by FGIs (focus group interviews).

ACS Style

Arkadiusz Kawa. Out-of-Home Delivery as a Solution of the Last Mile Problem in E-commerce. EcoProduction 2020, 25 -40.

AMA Style

Arkadiusz Kawa. Out-of-Home Delivery as a Solution of the Last Mile Problem in E-commerce. EcoProduction. 2020; ():25-40.

Chicago/Turabian Style

Arkadiusz Kawa. 2020. "Out-of-Home Delivery as a Solution of the Last Mile Problem in E-commerce." EcoProduction , no. : 25-40.

Journal article
Published: 20 May 2020 in Gospodarka Materiałowa i Logistyka
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ACS Style

Arkadiusz Kawa; Uniwersytet Ekonomiczny W Poznaniu; Bartłomiej Pierański; Wojciech Zdrenka. Postrzeganie wartości oferty sprzedawców internetowych przez nabywców — wyniki badań z wykorzystaniem FGI. Gospodarka Materiałowa i Logistyka 2020, 2020, 2 -10.

AMA Style

Arkadiusz Kawa, Uniwersytet Ekonomiczny W Poznaniu, Bartłomiej Pierański, Wojciech Zdrenka. Postrzeganie wartości oferty sprzedawców internetowych przez nabywców — wyniki badań z wykorzystaniem FGI. Gospodarka Materiałowa i Logistyka. 2020; 2020 (5):2-10.

Chicago/Turabian Style

Arkadiusz Kawa; Uniwersytet Ekonomiczny W Poznaniu; Bartłomiej Pierański; Wojciech Zdrenka. 2020. "Postrzeganie wartości oferty sprzedawców internetowych przez nabywców — wyniki badań z wykorzystaniem FGI." Gospodarka Materiałowa i Logistyka 2020, no. 5: 2-10.

Conference paper
Published: 04 March 2020 in Transactions on Petri Nets and Other Models of Concurrency XV
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Value is a fairly capacious concept and there are no clearly defined boundaries. This is due to the unlimited number of all needs, expectations and limitations of potential customers. In e-commerce, however, the most important elements of value that relate to logistics can be distinguished. The aims of this paper are to identify the components of logistics value for customers, and to present their influence on loyalty in e-commerce. Moreover, we investigated the mediation effect between those two variables using the positions of the value chain members. The hierarchical linear modeling (HLM) method was applied to analyze the data structure and find the dependencies between the variables from different levels.

ACS Style

Arkadiusz Kawa; Justyna Światowiec-Szczepańska. Logistics Value and Perceived Customer Loyalty in E-commerce: Hierarchical Linear Modeling Analysis. Transactions on Petri Nets and Other Models of Concurrency XV 2020, 417 -427.

AMA Style

Arkadiusz Kawa, Justyna Światowiec-Szczepańska. Logistics Value and Perceived Customer Loyalty in E-commerce: Hierarchical Linear Modeling Analysis. Transactions on Petri Nets and Other Models of Concurrency XV. 2020; ():417-427.

Chicago/Turabian Style

Arkadiusz Kawa; Justyna Światowiec-Szczepańska. 2020. "Logistics Value and Perceived Customer Loyalty in E-commerce: Hierarchical Linear Modeling Analysis." Transactions on Petri Nets and Other Models of Concurrency XV , no. : 417-427.

Articles
Published: 18 December 2019 in International Journal of Logistics Research and Applications
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Business orientation constructs have contributed to the understanding of firm-level conduct and performance heterogeneity. Empirical work on business orientations has focused on developing characterizations of a firm’s propensity to engage a variety of behaviors, e.g. strategic, market, and entrepreneurship orientations. While significant progress in the refinement of these constructs has been made, there is need to transcend the established notions of how managerial focus has been typified. Therefore, our study posits that an orientation scale can be developed to depict the ways that organizations position themselves and how they choose to pursue opportunities that are embedded within their networked relationships. We synthesize prior theoretical work to develop the network orientation construct; alongside various derived dimensions and operational indicators. To validate the measurement scale we use exploratory and confirmatory factor analysis on a sample of 305 respondents from the logistics service industry. The results support four out of five theoretically derived dimensions: structural network embeddedness, the interaction of indirect relations, interdependence within the network, and resources sharing. Additionally, we examine the nomological validity of the network orientation construct and find an indirect association with performance through the development of organizational capabilities.

ACS Style

Wojciech Czakon; Arkadiusz Kawa; Stephanie Scott. Network orientation of logistics service providers: the construct, dimensionality and measurement scale. International Journal of Logistics Research and Applications 2019, 23, 474 -492.

AMA Style

Wojciech Czakon, Arkadiusz Kawa, Stephanie Scott. Network orientation of logistics service providers: the construct, dimensionality and measurement scale. International Journal of Logistics Research and Applications. 2019; 23 (5):474-492.

Chicago/Turabian Style

Wojciech Czakon; Arkadiusz Kawa; Stephanie Scott. 2019. "Network orientation of logistics service providers: the construct, dimensionality and measurement scale." International Journal of Logistics Research and Applications 23, no. 5: 474-492.

Conference paper
Published: 30 October 2019
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ACS Style

Arkadiusz Kawa. Logistics, Satisfaction And Loyalty In E-Commerce Value Network: Discriminant Approach. 2019, 1 .

AMA Style

Arkadiusz Kawa. Logistics, Satisfaction And Loyalty In E-Commerce Value Network: Discriminant Approach. . 2019; ():1.

Chicago/Turabian Style

Arkadiusz Kawa. 2019. "Logistics, Satisfaction And Loyalty In E-Commerce Value Network: Discriminant Approach." , no. : 1.

Journal article
Published: 20 March 2019 in Gospodarka Materiałowa i Logistyka
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ACS Style

Arkadiusz Kawa; Wydział Zarządzania Uniwersytet Ekonomiczny w Poznaniu; Bartosz Pierański; Wojciech Zdrenka. Wartość dla klienta z perspektywy sprzedawców internetowych — wyniki badań z wykorzystaniem FGI. Gospodarka Materiałowa i Logistyka 2019, 2019, 33 -40.

AMA Style

Arkadiusz Kawa, Wydział Zarządzania Uniwersytet Ekonomiczny w Poznaniu, Bartosz Pierański, Wojciech Zdrenka. Wartość dla klienta z perspektywy sprzedawców internetowych — wyniki badań z wykorzystaniem FGI. Gospodarka Materiałowa i Logistyka. 2019; 2019 (3):33-40.

Chicago/Turabian Style

Arkadiusz Kawa; Wydział Zarządzania Uniwersytet Ekonomiczny w Poznaniu; Bartosz Pierański; Wojciech Zdrenka. 2019. "Wartość dla klienta z perspektywy sprzedawców internetowych — wyniki badań z wykorzystaniem FGI." Gospodarka Materiałowa i Logistyka 2019, no. 3: 33-40.

Conference paper
Published: 07 March 2019 in Computer Vision
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Today, in the time of a technological revolution, which has a great influence on the economy, we can say that the world is smaller than ever. IT solutions have significantly changed business activities, which can be developed in almost any place. A specific beneficiary of this amendment is e-commerce. The customer does shopping online because of lower prices, convenience, a wider range of products, etc. Beside logistics and marketing reasons, they pay more and more attention to other aspects, too. One of them is IT solutions which support the majority of processes in online retailers, especially marketing communication and website usability. They can have influence on their satisfaction, and, consequently, on their loyalty. These aspects are relatively rarely studied. The goals of this paper are to identify the components of value for customers related to IT, and to present their influence on satisfaction and loyalty in e-commerce. We administered our survey to managers representing e-tailers, suppliers, complementors, and to customers.

ACS Style

Arkadiusz Kawa; Justyna Światowiec-Szczepańska. IT Value for Customer: Its Influence on Satisfaction and Loyalty in E-commerce. Computer Vision 2019, 489 -498.

AMA Style

Arkadiusz Kawa, Justyna Światowiec-Szczepańska. IT Value for Customer: Its Influence on Satisfaction and Loyalty in E-commerce. Computer Vision. 2019; ():489-498.

Chicago/Turabian Style

Arkadiusz Kawa; Justyna Światowiec-Szczepańska. 2019. "IT Value for Customer: Its Influence on Satisfaction and Loyalty in E-commerce." Computer Vision , no. : 489-498.

Conference paper
Published: 07 March 2019 in Computer Vision
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Research on technology in tourism has mostly investigated the benefits and the applications of digitalization, while the risk of structural dependency and data control has mostly neglected in smart tourism research. This study aims to investigate the digital transformation changes in tourism. This research underscores the potential dark side of five digital transformation drivers in tourism through in depth analysis of four activity system elements. The findings highlight the long-term economic, political, and social consequences of digital transformation that may lead to digital colonialism in tourist destination. The research underlines three main digital transformation gaps (productivity, technology, regulation) that may lock the tourist destinations into digital colonialism and dependency.

ACS Style

Meghdad Abbasian Fereidouni; Arkadiusz Kawa. Dark Side of Digital Transformation in Tourism. Computer Vision 2019, 510 -518.

AMA Style

Meghdad Abbasian Fereidouni, Arkadiusz Kawa. Dark Side of Digital Transformation in Tourism. Computer Vision. 2019; ():510-518.

Chicago/Turabian Style

Meghdad Abbasian Fereidouni; Arkadiusz Kawa. 2019. "Dark Side of Digital Transformation in Tourism." Computer Vision , no. : 510-518.

Journal article
Published: 01 January 2019 in Studia Oeconomica Posnaniensia
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ACS Style

Wojciech Czakon; Patrycja Klimas; Arkadiusz Kawa. Krótkowzroczność strategiczna – metodyczne aspekty systematycznego przeglądu literatury. Studia Oeconomica Posnaniensia 2019, 7, 27 -37.

AMA Style

Wojciech Czakon, Patrycja Klimas, Arkadiusz Kawa. Krótkowzroczność strategiczna – metodyczne aspekty systematycznego przeglądu literatury. Studia Oeconomica Posnaniensia. 2019; 7 (2):27-37.

Chicago/Turabian Style

Wojciech Czakon; Patrycja Klimas; Arkadiusz Kawa. 2019. "Krótkowzroczność strategiczna – metodyczne aspekty systematycznego przeglądu literatury." Studia Oeconomica Posnaniensia 7, no. 2: 27-37.

Journal article
Published: 21 December 2018 in Transport Economics and Logistics
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The ever-shorter product life cycle, mass customization of production and constant pressure to reduce costs have a significant impact on the operating activity of modern companies, including logistics service providers. In order to achieve market success, they have to look for new sources of gaining or maintaining the competitive advantage. One of such sources are resources that relate to both the material and immaterial realms. The article assumes that intangible assets are the main source of competitive advantage. The aim of the paper is to identify the intangible assets and determine their impact on the competitive advantage of logistics service providers.

ACS Style

Arkadiusz Kawa; Marcin Anholcer. Intangible assets as a source of competitive advantage for logistics service providers. Transport Economics and Logistics 2018, 78, 29 -41.

AMA Style

Arkadiusz Kawa, Marcin Anholcer. Intangible assets as a source of competitive advantage for logistics service providers. Transport Economics and Logistics. 2018; 78 ():29-41.

Chicago/Turabian Style

Arkadiusz Kawa; Marcin Anholcer. 2018. "Intangible assets as a source of competitive advantage for logistics service providers." Transport Economics and Logistics 78, no. : 29-41.

Articles
Published: 19 November 2018 in Journal of Information and Telecommunication
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E-commerce is currently one of the main factors in economy development. An increasing number of customers order products via the Internet because of lower prices, convenience, a wider range of products, etc. They expect these products to arrive at their destination, preferably as soon as possible, with the possibility of various forms of payment, free returns. This requires efficient supply chains that simultaneously encompass two opposing concepts: leanness and agility. However, there is a research gap because no empirical studies have been carried out into how these concepts are used in supply chains of e-commerce at the same time. The goal of this paper is to identify the nature of supply chains in terms of their lean and agile approach in the context of the type of product being moved (which can be sold via e-commerce), logistical solutions and supply chain management, and trends that shape the image of supply chains. The basic source of empirical materials was the author’s survey.

ACS Style

Arkadiusz Kawa; Anna Maryniak. Lean and agile supply chains of e-commerce: empirical research. Journal of Information and Telecommunication 2018, 3, 235 -247.

AMA Style

Arkadiusz Kawa, Anna Maryniak. Lean and agile supply chains of e-commerce: empirical research. Journal of Information and Telecommunication. 2018; 3 (2):235-247.

Chicago/Turabian Style

Arkadiusz Kawa; Anna Maryniak. 2018. "Lean and agile supply chains of e-commerce: empirical research." Journal of Information and Telecommunication 3, no. 2: 235-247.

Journal article
Published: 01 August 2018 in Industrial Marketing Management
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The purpose of the paper is to examine the perception of network surroundings by managers. We scrutinize a random sample of 305 Polish logistics services firms in order to capture the managers' perception of direct and indirect relationships. We have identified a network myopia phenomenon, that is a narrow view of relevant actors and relationships in the firm's network environment. Our data suggest that managers rate vertical relationships along the supply chain much higher as compared to the value network, and direct relationships much higher as compared to indirect ones. We find support for the concern expressed in previous studies that managers may be narrowing the number and diversity of relevant actors to manageable levels, making their extended network largely invisible. We substantiate the gap arising from the managers' network perception insofar as exploiting the potential of network strategies is concerned. This may undermine the capability to see prospective partners, the benefits of establishing diverse relationships, and the opportunities embedded in networks. This study extends earlier research on network pictures by better understanding the views of network surroundings by involved actors.

ACS Style

Wojciech Czakon; Arkadiusz Kawa. Network myopia: An empirical study of network perception. Industrial Marketing Management 2018, 73, 116 -124.

AMA Style

Wojciech Czakon, Arkadiusz Kawa. Network myopia: An empirical study of network perception. Industrial Marketing Management. 2018; 73 ():116-124.

Chicago/Turabian Style

Wojciech Czakon; Arkadiusz Kawa. 2018. "Network myopia: An empirical study of network perception." Industrial Marketing Management 73, no. : 116-124.

Chapter
Published: 15 June 2018 in Happy City - How to Plan and Create the Best Livable Area for the People
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A smart supply network must be immune against the situations like losing the goods during the transportation process. Such losses may raise the necessity of increasing the number of deliveries and thus the use of fuel and pollution. The importance of this problem has been proved by the results of a quantitative research performed among Polish companies. A solution to this problem is to design a smart supply network with appropriate DSS (decision support system), based on relevant mathematical models and algorithms, that allow to reduce the number of multiple deliveries.

ACS Style

Marcin Anholcer; Tomasz Hinc; Arkadiusz Kawa. Losses in Transportation—Importance and Methods of Handling. Happy City - How to Plan and Create the Best Livable Area for the People 2018, 111 -128.

AMA Style

Marcin Anholcer, Tomasz Hinc, Arkadiusz Kawa. Losses in Transportation—Importance and Methods of Handling. Happy City - How to Plan and Create the Best Livable Area for the People. 2018; ():111-128.

Chicago/Turabian Style

Marcin Anholcer; Tomasz Hinc; Arkadiusz Kawa. 2018. "Losses in Transportation—Importance and Methods of Handling." Happy City - How to Plan and Create the Best Livable Area for the People , no. : 111-128.

Chapter
Published: 24 February 2018 in Artificial Intelligence: Foundations, Theory, and Algorithms
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Among the reasons for shopping online are the following: availability of products 24 h a day, more attractive prices than in traditional shops, ease of finding rare or specialized products, a wide range of ways of having the purchases delivered or of receiving them, speed of order processing. It is not a simple task to reconcile all of these requirements, particularly because many different actors are involved in delivering value to the final customer. It also requires balancing between greater freedom, speed and low costs. The aim of this paper is to identify the nature of supply chains in terms of their lean and agile approach in the context of the type of product being moved (which can be sold via e-commerce), logistical solutions and supply chain management and configuration. The basic source of empirical materials was the author’s survey. The studies were conducted via a direct visit of the interviewer in the enterprises.

ACS Style

Arkadiusz Kawa; Anna Maryniak. Lean and Agile Supply Chains of E-commerce in Terms of Customer Value Creation. Artificial Intelligence: Foundations, Theory, and Algorithms 2018, 317 -327.

AMA Style

Arkadiusz Kawa, Anna Maryniak. Lean and Agile Supply Chains of E-commerce in Terms of Customer Value Creation. Artificial Intelligence: Foundations, Theory, and Algorithms. 2018; ():317-327.

Chicago/Turabian Style

Arkadiusz Kawa; Anna Maryniak. 2018. "Lean and Agile Supply Chains of E-commerce in Terms of Customer Value Creation." Artificial Intelligence: Foundations, Theory, and Algorithms , no. : 317-327.

Journal article
Published: 17 October 2017 in Zeszyty Naukowe Uniwersytetu Gdańskiego. Ekonomika Transportu i Logistyka
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Inter-organizational networks are the subject of numerous research projects, which explore not only the importance of companies within a network, its impact on the companies, and the ties between the actors, but also the structure of networks. Due to the rapidly changing environment of organizations, the need arises for an analysis of the dynamics of networks, which can be performed using Dynamic Network Analysis (DNA). The aim of the paper is to propose the use of this method for the analysis of network ties occurring in electronic freight exchange. For this purpose, a model was developed and implemented in a simulation environment. On the basis of selected scenarios, a simulation experiment was carried out. The authors present the most important conclusions from the statistical analysis of the experiments.

ACS Style

Arkadiusz Kawa; Konrad Fuks. AN ANALYSIS OF INTER-ORGANIZATIONAL NETWORK DYNAMICS ON THE EXAMPLE OF ELECTRONIC FREIGHT EXCHANGE. Zeszyty Naukowe Uniwersytetu Gdańskiego. Ekonomika Transportu i Logistyka 2017, 68, 49 -63.

AMA Style

Arkadiusz Kawa, Konrad Fuks. AN ANALYSIS OF INTER-ORGANIZATIONAL NETWORK DYNAMICS ON THE EXAMPLE OF ELECTRONIC FREIGHT EXCHANGE. Zeszyty Naukowe Uniwersytetu Gdańskiego. Ekonomika Transportu i Logistyka. 2017; 68 (1):49-63.

Chicago/Turabian Style

Arkadiusz Kawa; Konrad Fuks. 2017. "AN ANALYSIS OF INTER-ORGANIZATIONAL NETWORK DYNAMICS ON THE EXAMPLE OF ELECTRONIC FREIGHT EXCHANGE." Zeszyty Naukowe Uniwersytetu Gdańskiego. Ekonomika Transportu i Logistyka 68, no. 1: 49-63.

Conference paper
Published: 23 March 2017 in Studies in Computational Intelligence
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ACS Style

Arkadiusz Kawa. Supply Chains of Cross-Border e-Commerce. Studies in Computational Intelligence 2017, 173 -183.

AMA Style

Arkadiusz Kawa. Supply Chains of Cross-Border e-Commerce. Studies in Computational Intelligence. 2017; ():173-183.

Chicago/Turabian Style

Arkadiusz Kawa. 2017. "Supply Chains of Cross-Border e-Commerce." Studies in Computational Intelligence , no. : 173-183.

Journal article
Published: 12 December 2016 in Problemy Zarządzania - Management Issues
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ACS Style

Arkadiusz Kawa; Uniwersytet Ekonomiczny W Poznaniu; Monika Matusiak. Analiza relacji sieciowych w organizacji opartej na wiedzy. Problemy Zarządzania - Management Issues 2016, 14, 98 -119.

AMA Style

Arkadiusz Kawa, Uniwersytet Ekonomiczny W Poznaniu, Monika Matusiak. Analiza relacji sieciowych w organizacji opartej na wiedzy. Problemy Zarządzania - Management Issues. 2016; 14 (4 (64)):98-119.

Chicago/Turabian Style

Arkadiusz Kawa; Uniwersytet Ekonomiczny W Poznaniu; Monika Matusiak. 2016. "Analiza relacji sieciowych w organizacji opartej na wiedzy." Problemy Zarządzania - Management Issues 14, no. 4 (64): 98-119.

Journal article
Published: 01 January 2016 in Studia Oeconomica Posnaniensia
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ACS Style

Arkadiusz Kawa; Konrad Fuks; Piotr Januszewski. Symulacja komputerowa jako metoda badań w naukach o zarządzaniu. Studia Oeconomica Posnaniensia 2016, 4, 109 -127.

AMA Style

Arkadiusz Kawa, Konrad Fuks, Piotr Januszewski. Symulacja komputerowa jako metoda badań w naukach o zarządzaniu. Studia Oeconomica Posnaniensia. 2016; 4 (1):109-127.

Chicago/Turabian Style

Arkadiusz Kawa; Konrad Fuks; Piotr Januszewski. 2016. "Symulacja komputerowa jako metoda badań w naukach o zarządzaniu." Studia Oeconomica Posnaniensia 4, no. 1: 109-127.