The quality of experience (QoE) of the individual user of telecommunication services is one of the most important criteria for choosing the service package of mobile providers. To evaluate the sustainability of QoE, this paper uses indicators of user satisfaction or dissatisfaction with the quality of network services (QoS), especially with conversational, streaming, interactive and background classes of traffic in networks. The importance of knowing the impact of selected combinations of paired legal–regulatory, technological–process, content-formatted and performative, contextual–relational and subjective user-influencing factors on QoE sustainability is investigated using a multiple linear regression model created in Minitab statistical software, machine learning model based on boosted decision trees created in the MATLAB software package and predictive models created by using an automatic modeling method. The classification of influence factors and their matching for the analysis of interaction fields of users and services aim to mark QoE as sustainable by determining the accuracy of the weight of subjective ratings of user satisfaction indicators as transitional variables in the predictive model of QoE. The hypothetical setting is that the individual user’s curiosity, creativity, communication, personality, courage, confidence, charisma, competence, common sense and memory are adequate transition variables in a sustainable QoE model. Using the applied methodology with an original research approach, data were collected on the evaluations of research variables from anonymous users of mobile operators in the geo-space of Republika Srpska and B&H. By treating the data with mathematical and machine learning models, the QoE assessment was performed at the level of an individual user, and after that, several models were created for the prediction and classification of QoE_i. The results show that the relative error (RE) of the predictive models, created over the collected dataset, is insufficiently low, so the improvement of the prediction performance was achieved via data augmentation (DA). In this way, the relative prediction error is reduced to a value of RE = 0.247. The DA method was also applied for the creating a classification model, which at best demonstrated an accuracy of 94.048%.

The paper examines the problem of the productive functioning of an urban passenger transport system, which has a modular structure for the generation and exploitation of the urban transport services. The research objects consist of conventional, scalable and innovative contactless transaction models of an urban transport services in the case study of the Transport Organization (TO) – Joint Stock Company for Passenger Railway Transport “Serbia Trains” (Srbija Voz a.d.). The urban transport service is defined by invoking users, user expectations and requirements, the input data provided by users to a transport provider, the mechanisms for access and delivery of the service, the resources and roles responsible for delivery, security requirements and other parameters. The communication platform for modeling urban transport services in different transaction contexts is defined by the utilitarian framework with 6W dimensions with situational mapping of the 6 Communication Dynamics Factors (6CDF). The technology-process restructuring was achieved with the scalable In-formation Technology (IT) model by implementing the elements of electronic business in the key activities of the supply of the train tickets. Using the results of the performed research, in the paper has been developed an innovative, non-contact ICT model of urban transport services on the platform for integrating the Internet service into the process-technology and behavioral-context structures.

Delay in data transmission is one of the key performance indicators (KPIs) of a network. The planning and design value of delay in network management is of crucial importance for the optimal allocation of network resources and their performance focuses. To create optimal solutions, predictive models, which are currently most often based on machine learning (ML), are used. This paper aims to investigate the training, testing and selection of the best predictive delay model for a VoIP service in a Long Term Evolution (LTE) network using three ML techniques: Multilayer Perceptron (MLP), Support Vector Machines (SVM) and k-Nearest Neighbors (k-NN). The space of model input variables is optimized by dimensionality reduction techniques: RReliefF algorithm, Backward selection via the recursive feature elimination algorithm and the Pareto 80/20 rule. A three-segment road in the geo-space between the cities of Banja Luka (BL) and Doboj (Db) in the Republic of Srpska (RS), Bosnia and Herzegovina (BiH), covered by the cellular network (LTE) of the M:tel BL operator was chosen for the case study. The results show that the k-NN model has been selected as the best solution in all three optimization approaches. For the RReliefF optimization algorithm, the best model has six inputs and the minimum relative error (RE) RE = 0.109. For the Backward selection via the recursive feature elimination algorithm, the best model has four inputs and RE = 0.041. Finally, for the Pareto 80/20 rule, the best model has 11 inputs and RE = 0.049. The comparative analysis of the results concludes that, according to observed criteria for the selection of the final model, the best solution is an approach to optimizing the number of predictors based on the Backward selection via the recursive feature elimination algorithm.

The main goal of this paper is to create an adaptive model based on multilayer perceptron (MLP) for prediction of average downlink (DL) data throughput per user and average DL data throughput per cell within an LTE network technology and in a geo-space that includes a segment of the Motorway 9th January with the access roads. The accuracy of model prediction is estimated based on relative error (RE). With multiple trainings and testing of 30 different variants of the MLP model, with different metaparameters the final model was chosen whose average accuracy for the Cell Downlink Average Throughput variable is 89.6% (RE = 0.104), while for the Average User Downlink Throughput variable the average accuracy is 88% (RE = 0.120). If the coefficient of determination is observed, the results showed that the accuracy of the best selected prediction model for the first variable is 1.4% higher than the accuracy of the prediction of the selected model for the second dependent variable. In addition, the results showed that the performance of the MLP model expressed over R² was significantly better compared to the reference multiple linear regression (MLR) model used.

Delay in data transmission is one of key performance indicators (KPIs) of a network. The planning and project value of delay in network management is of crucial importance for the optimal allocation of network resources and their performance focuses. To create optimal solutions, predictive models, which are currently most often based on machine learning (ML), are used. This paper aims to investigate the training, testing and selection of the best predictive delay model for a VoIP service in an Long Term Evolution (LTE) network using three ML techniques - Neural Networks (NN), Support Vector Machines (SVM) and k-Nearest Neighbors (k-NN). The space of model input variables is optimized by dimensionality reduction techniques: RReliefF algorithm, Backward selection via the recursive feature elimination algorithm and the Pareto 80/20 rule. A three-segment road in the geo-space between the cities of Banja Luka (BL) and Doboj (Db) in the Republic of Srpska (RS), Bosnia and Herzegovina (BiH), covered by the cellular network (LTE) of the M:tel BL operator was chosen for the case study. The results show that, in all three optimization approaches, the k-NN model is selected as the best solution. For the RReliefF optimization algorithm, the best model has 6 inputs and minimum relative error (RE), RE=0.109; for the Backward selection via the recursive feature elimination algorithm, the best model has 4 inputs and RE=0.041; and for the Pareto 80/20 rule, the best model has 11 inputs and RE= 0.049. The comparative analysis of the results concludes that according to observed criteria for the selection of the final model, the best solution is an approach to optimizing the number of predictors based on the Backward selection via the recursive feature elimination algorithm.

Traffic inspection (TraffIns) work in this article is positioned as a specific module of road traffic with its primary function oriented towards monitoring and sustainably controlling safe traffic and the execution of significant events within a particular geographic area. Exploratory research on the significance of event execution in simple, complicated, and complex traffic flow and process situations is related to the activities of monitoring and controlling functional states and performance of categorical variables. These variables include objects and locations of road infrastructure, communication infrastructure, and networks of traffic inspection resources. It is emphasized that the words “work” and “traffic” have the semantic status as synonyms (in one world language), which is explained in the design of the Agent-based model of the complexity of content and contextual structure of TraffIns work at the singular and plural levels with 12 points of interest (POI) in the thematic research. An Event Execution Log (EEL) was created for on-site data collection with eight variables, seven of which are independent (event type, activities, objects, locations, host, duration period, and periodicity of the event) and one dependent (significance of the event) variable. The structured dataset includes 10,994 input-output vectors in 970 categories collected in the EEL created by 32 human agents (traffic inspectors) over a 30-day period. An algorithmic presentation of the methodological research procedure for preprocessing and final data processing in the ensemble of machine learning models for classification and selection of TraffIns tasks is provided. Data cleaning was performed on the available dataset to increase data consistency for further processing. Vector elimination has been carried out based on the Location variable, such that the total number of vectors equals the number of unique categories of this variable, which is 636. The main result of this research is the classification modeling of the significance of events in TraffIns work based on machine learning techniques and the Stacking ensemble. The created machine learning models for Event Significance classification modeling have high accuracy values. To evaluate the performance metrics of the Stacking ensemble of the models, the confusion matrix, Precision, Recall, and F1 score are used.