The paper aims to design and apply a Knowledge Management (KM) model within the context of a Higher Education (HE) institution in Mexico. The model is composed of six enablers: leadership, culture, structure, human resources, information technologies and measurement, which facilitate the processes of knowledge creation, storage, transfer and application. A 53-question survey applied to thirty-six (36) people allowed to evaluate the degree of development and implementation of knowledge enablers and processes. Objectivity, reliability and overall model fit were assessed.

Cooperatives are considered an organizational alternative based on principles and values. These organizations seek the fulfillment of social and economic benefits for their members as well as for the community in which they develop. Their nature allows them to solve problems such as social and labor exclusion as well as environmental issues. However, although their benefits to society have been extensively studied, little is known about how these organizations contribute to the attainment of the Sustainable Development Goals (SDGs). The aim of this study is to analyze the way in which the social benefits generated by cooperatives contribute to the fulfillment of the SDGs in Mexico City. This qualitative study uses interviews and thematic analysis to identify and define the different social benefits generated by 134 cooperatives in Mexico City. These benefits were analyzed to identify whether they contribute to the fulfillment of the SDGs. The results stimulate the theoretical and empirical discussion about the role of cooperatives and their contribution to solving current social problems, as established by the United Nations. The article presented is of scientific interest and it is also relevant for the elaboration of public policies aimed at producing better results for these types of organizations.

Purpose: – The purpose of this paper is to evaluate the value and limitations of a practice-based approach (PBA) to studying the adoption and use of information systems, through a summary of the theory and exploration of empirical data about the use of collaborative software.Design/methodology/approach: – A selection of theoretical resources from the practice-based approach, namely, its view of routine and change, socio-materiality, relational thinking and knowing are introduced. They are employed to analyse the adoption of a collaborative technology in a corporate setting. The empirical data is 30 interviews with human resource (HR) professionals involved in a project in a large Mexican University.Findings: – The adoption and use of the collaborative technology is shaped by collective, historical, social and contextual factors that permeate the HR practices being supported by the information system. Among the factors that shaped participation are the interconnection of HR practices to other practices of the University; the existence of habits and the sense of routinisation reflected in HR practitioners’ patterns of interaction and media use; the concern of practitioners that participation in the community did not fit the way HR practices are performed; and the political manoeuvring taking place between actors to persuade potential users to participate in the community.Research limitations/implications: – The strength of the analysis using key tenets from a PBA is to deepen our understanding of context as shaped by collective and historical conditions. The sociology of translation can be used to further increase understanding of the political process around the adoption of the collaborative technology. Remaining issues point to a major issue with the theoretical resources from the PBA used in this study, namely the adequacy of its treatment of structural power.Originality/value: – The paper reports research of significance to those interested in information systems by providing an alternative perspective that sheds light on contextual, social and historical factors affecting the adoption and use of information technologies. The paper is also valuable in suggesting how the PBA can benefit from Actor-Network Theory (ANT). This will be relevant to the field of praxeological studies.

The relational perspective is a fundamental theoretical approach to understanding the actions of humans and organizations as they interact with others to survive. The concept of relational capital is used in management and strategic literature to highlight the importance of agents’ interdependence. This paper aims to identify the dimensions of relational capital and their variables within the intraorganizational context, analyzing the importance of organizational management. This is qualitative research. Participant observation, 27 face-to-face semi-structured interviews, and principles of grounded theory were used to collect and analyze qualitative data. By breaking down RC into a more comprehensive concept, this study offers clear evidence of the identification and definition of two-dimensional, multivariable relational capital. Although these two dimensions and their variables are analytically separate, in this research, it is recognized that, in fact, they are highly interrelated. The research can be beneficial for those interested in the improvement of our organizations and society through the development and maintenance of mutual gain relationships over time.

Purpose: The purpose of this paper is to explore the value of Actor-network theory as an approach to explain the non-adoption of collaborative technology. Design/Methodology/Approach: The notion of translation and related concepts pertaining to Actor-network theory are used to explore the case of non-participation in an organizational online community. Semi-structured interviews were conducted with 30 HR professionals belonging to a multi-campus university system in Mexico. Findings: The study shows that participation in the online community did not occur as expected by those promoting its use. An initial inductive analysis showed that the factors that undermine participation had to do with the interface design of the technology and the individual motivations and benefits derived from participation. A second analysis, using ANT showed how processes of negotiation, conflict, enrolment, alignment, and betrayal that occurred during the emergence and evolution of the new network played a critical role in technology adoption leading to the dissolution of the initiative to adopt the collaborative technology. Originality/value: The study shows the value of ANT as a tool to better understand the adoption and use of collaborative technology. The analysis goes beyond existing explanations of participation, which tend to focus attention on matters such as the interface design or the personal motivations and benefits derived from participation. It does so by moving away from solely looking at what occurs within the boundaries of a community and understanding the context within which it is being introduced. It prompts the analysis of moments of problematization, interessement, enrolment, and mobilization to explore the adoption process, including the role of non-human actors.