In an era where digital information is abundant, the role of recommender systems in navigating this vast landscape has become increasingly vital. This study proposes a novel deep learning-based approach integrating multi-context and multi-criteria data within a unified neural network framework. The model processes these dimensions concurrently, significantly improving the precision of personalized recommendations. Context-aware and multi-criteria recommender systems extend traditional two-dimensional user-item preference methods with context awareness and multiple criteria. In contrast to traditional methods, our approach intricately weaves together multi-context and multi-criteria data within its architecture. This concurrent processing enables sophisticated interactions between context and criteria, enhancing recommendation accuracy. While context-aware systems incorporate contextual information such as time and location when making recommendations, multi-criteria-based approaches offer a spectrum of evaluative criteria, enriching the user experience with more tailored and relevant suggestions. Although both approaches have advantages in producing more accurate and personalized referrals, context information and multi-criteria ratings have not been employed together for producing recommendations. Our research proposes a novel deep learning-based approach for the multi-context, multi-criteria recommender system to address this gap. In contrast to traditional approaches that process context-aware recommender systems and multi-criteria recommender systems separately, our deep learning model intricately weaves together multi-context and multi-criteria data within its architecture. This integration is not staged; both dimensions are concurrently processed through a unified neural network framework. The model facilitates a sophisticated interaction between context and criteria by embedding these elements into the core of the network’s multiple layers. This methodology enhances the system’s adaptability and significantly improves its precision in delivering personalized recommendations, leveraging the compounded effects of contextual and criteria-specific insights. The proposed model shows superior performance in predictive tasks, achieving the lowest Mean Absolute Error (MAE) and Root Mean Square Error (RMSE) on the TripAdvisor and ITMRec datasets compared to other state-of-the-art recommendation techniques. Context-aware multi-criteria ratings data demonstrate the robustness and accuracy of the model.