Purpose: Organisational learning drives tourism organisations towards more sustainable tourism. Digital transformation also provides opportunities for sustainable tourism development. This study aims to combine these perspectives and explore how digital transformation enables organisational learning to contribute to sustainable tourism, following organisational learning theory (OLT). Design/methodology/approach: Based on a critical realist paradigm, this study focuses on developing an in-depth understanding of organisational learning in tourism organisations. Thirty qualitative interviews with tourism organisations participating in an executive development programme (EDP) show how tourism organisations create, retain and transfer knowledge. Findings: This study demonstrates that the EDP initiates knowledge creation through content transmission and exchange, triggers knowledge retention through utilisation of digital technologies and reinforces digitalisation through data value creation. Furthermore, this study enables knowledge transformation as implementation, which contributes to the three pillars of sustainable tourism and facilitates the development of networks encouraging sustainable tourism. Originality/value: This study identifies approaches that enable economic, social and environmentally sustainable tourism development by facilitating collaborations via digital transformation, digital technologies that guide guest streams, online mobility offers and online environmental awareness campaigns that reduce environmental impacts. Thus, this study strengthens OLT and has implications for organisational learning and tourism policymakers.

Purpose: Environmental tourism impacts are considered to be unbalanced. The implementation of environmental sustainability focuses on restoring a balance through environmentally responsible behavior. As Generation Z was found in recent studies to exhibit divergent levels of environmentally responsible behavior compared to other generations, but also to have intra-generational differences, this study aims to explore the underlying reasons and explanations behind their attitudes and behavioral attempts. Design/methodology/approach: Four focus group discussions with young people belonging to Generation Z allow to probe deep into their environmental sustainability orientation. Findings: The results of this study demonstrate that Generation Z’s environmental attitude is triggered by social pressure, social media, as well as by the COVID-19 pandemic. For their touristic behavioral intention, they concentrate predominantly on climate-friendly travel and on-site mobility, waste avoidance as well as emphasizing economic and social sustainability. By furthermore highlighting Generation Z’s responsibility ascription to the supply and the demand side, in addition to illustrating the demand for framework conditions to be created from governments and destinations, the knowledge scope on environmental sustainability is expanded. Originality/value: In particular, this study enriches environmentally responsible behavior research by incorporating the perspective of Generation Z, while it deepens Generation Z’s behavioral understanding. Furthermore, the results of this study allow to derive implications for tourism policymakers.

Responsible tourism implies that all actors involved in tourism take responsibility for their actions. The concept of responsible tourism has been extensively addressed in tourism research and practice. However, studies analyzing the tourists’ contribution to responsible tourism have been neglected. Considering that tourists have the potential to contribute to economic, environmental socio-cultural, and institutional sustainability, this study focuses on the role tourists can play in responsible tourism. It also examines how responsible behavior among tourists has been triggered by the COVID-19 pandemic. Thus, drawing on a planned behavior perspective by concentrating on the tourist contribution to sustainable tourism, responsible tourism behavior is investigated by means of 19 semi-structured interviews. The study found that tourists are not only sensitive to sustainability but that they also behave responsibly both on site and in their travel choices. At the same time, tourists pass the buck to suppliers and providers by requesting rules, information and opportunities for responsible tourism to be created. In this regard, implications for theory and practice can be derived by informing suppliers and providers about their requested responsibilities, as well as by adding a crisis perspective to the Theory of Planned Behavior (TPB).

Responsible tourism studies have neglected divergent tourism actors’ contribution to sustainable tourism development via their behavior, as well as the impact of recent crises on research. Thus, a bibliometric and thematic analysis was conducted, involving an examination of 154 recent studies that were clustered around four research streams: (1) tourists’ responsible behavior; (2) residents’ responsible tourism accounts; (3) tourism businesses’ responsible actions; and (4) destination management’s role in responsible tourism, showing that responsible tourism research is predominantly focused on tourists’ responsibility. Tourism businesses and residents are less frequently investigated. Similarly, the role of destination management is only recently emerging, while governments’ contribution to responsible tourism has been neglected in research. Environmental responsibility studies dominate on the tourist and resident level, while corporate social responsibility (CSR) studies prevail on the business level. This literature review identifies research priorities in order to derive an agenda for future research.

Sustainable tourism builds on the Sustainable Development Goals (SDGs), involving the consideration of people with disabilities, which necessitates their corresponding integration within tourism development. The noteworthy potential of accessible tourism is demonstrated in several studies. Hence, efforts have already been made to develop and adapt products in this regard. However, there are still challenges related to the inclusion of people with disabilities in tourism. Therefore, this study examines product development for accessible tourism through four case studies that have developed and implemented products for people with disabilities in the past. Data is gathered by means of qualitative interviews with managers of these product developments, and data is also triangulated with secondary information. The results show that product development for people with disabilities strongly depends on the immediate collaboration of all stakeholder groups and the inclusion of people with disabilities, building on the underlying values of the destination. Furthermore, the study indicates that in accordance with the Triple Bottom Line (TBL), sustainable product developments for accessible tourism are based on the sustainable tourism principles. Thus, both theoretical and practical implications for tourism facilities as well as for destination management organizations can be derived.

Tourism’s vulnerability to crises underscores the need for new or adapted tourism policies that prioritize sustainable tourism development across ecological, economic, and stakeholder dimensions. While past research has highlighted the relevance of sustainable policies for tourism crisis recovery, the research gap lies in the actual implementation of these policies in response to crises. This study examines tourism policymaking in Europe by conducting a quantitative study with 181 tourism organizations responsible for sustainable tourism and its policy implementation. Exploratory factor analysis and structural equation modeling were employed to reveal how tourism policymakers perceive challenges, the subsequent impact on implemented policies, and the intended sustainability-driven goals. Specifically, policies addressing environmental, technological, promotional, and personnel challenges have been enacted due to the climate change crisis, the COVID-19 pandemic, and financial recessions. These policies not only aim to pursue economic recovery but also contribute to the sustainable development of tourism, engaging key stakeholders and aligning with broader sustainability goals such as climate action and governance. This study addresses the underdeveloped area of sustainomics by contributing to the discourse on political implementation for sustainable development, providing a critical exploration of how tourism governance can enhance sustainability practices in crisis contexts.