This review aims to (a) investigate the characteristics of both the research community and the published research on health-related fake news on social media platforms, and (b) identify the challenges and provide recommendations for future research on the subject. We reviewed 69 journal articles found in the main academic databases up to April 2021. The studies extracted data mainly from Twitter, YouTube, and Facebook. Most articles aimed to investigate the public’s reaction to fake health information, concluding that health agencies and professionals should increase their online presence. The articles also suggest that future work should aim to improve the quality of health information on social media platforms, develop new tools and strategies to combat fake news sharing, and study the credibility of health information. Nonetheless, those in control of the platforms are the only ones which can take effective measures to ensure that their users receive reliable information.

This review aims (a) to investigate the motivations to share fake news on Social Media Platforms (SMPs) according to the Self-Determination Theory (SDT); (b) to identify the solutions to fight these motivations and the agents in charge of implementing them; and (c) the user’s role in this process. We reviewed 64 journal articles published up to April 2022. Misinformation belief and entertainment stood out as the most cited intrinsic motivations, while self-promotion, conspiracy theory, and political ideology were the most cited extrinsic motivations in the reviewed literature. The main solutions to fight fake news spreading on SMPs are improving users’ digital literacy, refining interventions, rating headlines, and sources, and promoting users’ engagement to consume content sustainably. These interventions should be adopted by four agents: governments, SMPs, civil society, and private health organizations. However, the role of SMP users themselves is critical in this process.

Purpose: This study aims to (1) investigate the association between companies' investment in occupational safety and their financial performance and (2) discuss the importance of occupational safety to overall performance.Design/methodology/approach: Occupational safety is often considered to be a practice that can yield suboptimal return on investment. However, it is not known whether this belief is substantiated by evidence. A mapping review of the eligible research literature (N = 36) regarding firms' investment in occupational safety and their financial performance, published between 1945 and2018, was carried out in the Web of Science database.Findings: By dispelling myths regarding return on investment associated with occupational safety, the findings of this study underscore financial gains firms can obtain by promoting occupational safety measures in their organizations.Originality/value: These issues are important because they can help policymakers understand the pressures companies face in terms of occupational safety and financial performance sustainability.

Conhecer os clientes, investir no bom atendimento e identificar carências quanto à qualidade dos produtos e serviços prestados são fatores que influenciam na satisfação e fidelização dos clientes. A pesquisa objetiva estudar as dificuldades encontradas na Cooperativa de Crédito Rural – Cresol Santo Cristo em relação ao atendimento do associado, buscando suprir suas necessidades e torná-lo fiel. Neste estudo empregou-se a pesquisa aplicada, qualitativa, exploratória, descritiva, bibliográfica, documental e estudo de caso. Na coleta de dados elaborou-se uma entrevista com o presidente da Cresol Santo Cristo e aplicou-se um questionário aos associados, verificando-se que a cooperativa desempenha um ótimo trabalho, atendendo aos associados de maneira satisfatória, oferecendo produtos e serviços excepcionais e tornando-se um diferencial na região. Procurando manter a excelência no atendimento, propõe-se aprimorar a política de atendimento ao associado, impulsionando a cooperativa a manter-se forte e competitiva no mercado.